Costa Coffee in Ards

Met here for a date before going elsewhere. Thought I couldn't go wrong with Costa, probably the worst one I've been to. Instead of normal coffee syrup, we were given a thick sauce that coated the cup instead of mixing with the drink. Disappointed with the complete lack of vegan treats. Confusing veggie signs on desserts. Service was slow, barista didn't seem fast or confident (I have worked/managed Costa) and the coffee was sub standard. Grinder needs checking. All in all, rather disappointing.

Cousy place with nice service and decent food

Very disappointed with the Cortado. Small glass half coffee/milk and half foam! For this overrated coffee they charge £3.50

Nice cappuccino- staff friendly. Not too crowded.

Very disappointed with condition of soft furnishings/ upholstery very dirty .

Today Emily (manager of Costa Coffee Ards Shopping Centre), reminded me that there really are some good, honest people left in society! Thank you, Emily! ⭐️🙏

Nice place to relax and forget you're in a shopping centre. The iced tea is nice as was the lemon muffin. It's always busy here which is a good sign.

It's a Costa, does what it says on the tin. Nothing special, reasonable coffee.

Coffee so tasty. and Staff lovely

Fantastic Costa, staff are great and the only thing is just needs a bit more life

Excellent coffee in comfortable surroundings, prepared by helpful staff.

Super man ļoti patīk un te ir garšīga kafija

Not a good place for tea drinkers

Great atmosphere and great coffee

Paid for a extra shot of coffee it was no stronger did I get the extra shot I paid for? NO 😩

Was sent a 50£ card gift by my son in America unfortunately despite being in northern Ireland and part of the UK costa refused to honour it. They said they are costa Ireland and therefore can't. Absolutely sick of this kind of discrimination when they are only too happy to operate in northern Ireland. Sharp practice and daylight robbery.

Food is alright, could be better.

Excellent produce but sometimes too busy

Pretty quick service and reasonable prices. Not my favourite coffee but certainly not bad

Nice coffee. A good place to meet a friend and relax.

Just stopped for a quick coffee. Good service and, coffee was hot. Can't fault

Nice place to sit and relax with a good cup of your best. Friendly staff and good selection of treats.

Had a lovely toastie and a latte and staff pleasant

nice decaf tea & reasonably priced sandwich.

Lovely relaxing cuppa of cappuccino Bakewell tart

Toasties class sadly coffee sugar free Caramel latte not a fan bring back one with sugar in

Great coffee, especially with friends

Better than average Costa with really helpful, efficient staff. It was busy when we were there but the queue was kept moving efficiently and yet staff were courteous and attentive. Quality beverages and good enough selection of snacks and pastries too.

Costa - still my favourite place to relax with a lovely cappuccino.

Coffees great so are the treats, but the furniture is pretty disgusting, l've seen better in a junk shop.... Time for new furnishings 🤔🙄

Good knowledgeable, friendly staff.

Cozy and the perfect place for a coffee and a catch up

Nice atmosphere, friendly staff, Enjoyed my latte coffee, would go again

Coffee delicious.everything clean pleasant staff

The coffee was average and I was about to get a tray bake but seen a fly sitting on them they were not covered.

My favorite coffee shop in Newtownards ☕❤️

Attended Costa coffee today with my mum to get some lunch. As she was in the queue I sat down at a table as I'm 6 months pregnant to wait on her. As she was in the queue for a few minutes a member of staff, approached me saying that I could not reserve the table. There were no signs up to this effect. Before this on arrival I had noticed several other customers saving tables. We decided to leave. We walked past Costa again half an hour later and we noticed about 5 different customers at tables, reserving them while others were ordering for them. We have been attending this coffee shop for at least 5 - 10 years. We don't feel valued and are very disappointed.

Great stuff!! Unfortunately iced mocha coffee not worth to try 😬

Cool Christmas flavours for latte nice!

Great coffee, yummy lemon muffin and cheerful staff who showed this old lady how to find wifi!

The food looked lovely, but was quite expensive. We had hot chocolate, I had chocolate orange and my daughter had the after eight mint, we both got a toasted sandwich and a chocolate muffin. The price was £21 odds, and this was only a snack. The thing that bothered me most of all was that my 4 week old grandson had become fussy and was wanting fed. I asked if it would have been possible to borrow/ use one of the chairs in the seating area to feed him, and the assistant just looked at me and said no. I explained that there weren't any seats in the mall and she just shrugged her shoulders. I was quite annoyed by this time and becoming stressed due to the baby becoming more upset. In the end I went and sat on the kiddies carrosel to feed him. I understand regulations but some rules can be broken in order to facilitate the feeding of a baby. We will definitely not be back to Costa

Always excellent joices. Staff friendly and helpful

Well spaced out even for take away fabulous staff

Very poor layout for the current situation, they've put in a one way system that is counterintuitive, staff out on floor wearing a mask then a mate comes in and she takes it down to gossip. Tables too close to where people are queuing. Will be avoiding until its safer to be in such a small space

Nice coffee and staff but I don't get why they don't accept Costa coffee app points considering its Costa

Great with people with disabilities very thoughtfull

Yez nice wr.place.to have.coffer ...clean staff nice snacks good...if in the area......stop have a break.....

Shop ok, but coffee has little flavour

Great coffee from the well known chain.

Not so much as hated but disliked. The decor is in dire need of an upgrade especially the furniture, old, chairs and flooring very dirty. One of the male staff members was a bit rude but maybe he had had a long day.

I love the coffee here and the chocolate orange muffin was divine

Great food, lovely intems for sale, all sorts of thing plus plants

I didnt rate this cafe at three star earlier today. I thought it was only two star because the Americano coffee was not good.

Great team, nice place, lovely mocha

This place badly needs a make over... and a deep clean!

Lovely coffee friendly service relaxing location

Very friendly and helpful staff

Nice extra giant bucket of Coffee I had, tasted fairly good! also nice to see a young girl cleaning up round and under tables, good practice keep it up 👍

Good service, good food. Slightly on the expensive side

Visited briefly with friends in August 2019. I was impressed by the modern decor and the good cleanliness - much better than the Bloomfields store! I was served professionally by Emily and ordered a mocha. It didn't taste out of the ordinary but was okay nonetheless. However, a bug bear of mine keeps annoying me - marshmallows!! Why is it that businesses charge 50p for three marshmallows!?!? Come on, customers aren't stupid it's a rip off! Buy mini marshmallows instead and give a good portion like Haptik or The Red Berry do! Coffee was £4.15 in total - quite expensive in comparison to local cafes. However the coffee was fine, the service was friendly and the place was clean and modern. Can't really ask for more.

Love my Costa Hot chocolate! Always good service too

The staff are fantastic as I have a disability and they take my tray for me it's not a big deal but for me I'm so thankful

Love it coffee great ,tea great and the pastries are really good

Don't no as wasn't there cos don't like coffee a friend borrowed my phone

Nice coffee enjoy food clam relax

Really good coffee. Nice atmosphere.

Love Costa coffee, would have given them five stars only they're always out of scones when I visit. 😁

Typical of the rest of the chain selling their house blend of coffee with pastry and sandwiches if you are hungry.

Cleaner than Starbucks which is starting to resemble a student's union. Actually had to tear one of the kids off the sticky armchairs there. (Starbucks, not Costas they're lovely and clean)

Nice coffee comfortable seating friendly staff. If the coffee was a little cheaper I'd give it 5stars. ..

Love this place coffee is the best in Newtownards💓all staff is so friendly.mums in a wheelchair no problem getting in which makes me happy😍

Nice place well set out bit pricey for me plenty room choices for seating when busy wait times ?

Nice and relaxing to sit and have a coffee.

1 St Class. Friendly service and good coffee.

Nice hot coffee and served by a nice girl

Nice for that little breather to watch the world go by.helpful staff and good service...

Love the coffee and atmosphere.

Very good coffee, staff and building

Coffee great service great. Music is always too loud to have a proper chat!

Great local service, personable & friendly

Coffee and food lovely.Friendly staff.Relaxing place.

Very slow service tho it wasnt busy

Great staff good variety of stock very pleasant to go to

Average. Overpriced and same old same old.

Bit over priced but coffee is lovely

Very cosy and pleasant cafe, nice staff, void service, good range of snacks; hot and cold.

Costa coffee bar in the Newtownards shopping centre is a comfortable to enjoy a coffee and a chat with friends.

Great coffee, great service and friendly atmosphere

Hot chocolate was so weak it was tasteless. Latte tasted like warm milk. Very disappointed.

Staff was friendly, shop was a little bit busy but still got my order quick enough. if you need to sit down and have a coffee/tea/hot chocolate, I would 100% recommend going here.

Great place to take a break from the every day running around the shops with a nice and much needed cuppa, lovely relaxed atmosphere and great service, staff always pleasant and helpful

Those girls are very busy but they were pleasant and helpful

My wife is dairy free and no snack options at all

Open when barista opposite is closed. Pleasant staff.good coffee free read of paper

Great place to enjoy a we hot ♨ cup of coffee and tea

Always get a warm welcome in this place. Nice coffee. And nice staff. Place is very clean which is always appreciated.

A lovely black forest hot chocolate with cream

Love a wee cost a coffee but it would be nice if they had at least one vegan option in their cakes and traybakes.

Ordered a Christmas special, chocolate orange and it was given to me in a normal cup, looked nothing like the photo on display and was cold

I have no idea, as I was not there