Subway in Pendle

Good food, staff communication is a 2/5

Do not order online from this Subway. Couldn't get a simple order correct. Extras paid for but not on sub. No bacon and no extra cheese. The bread was wrong too.

Awful experience audibly tutted at for asking for gluten free sub option no bottles in the fridge on a busy Saturday service slow and no cookies on display they seemed underprepared and it was very slow

Only wanted a coffee. Was one person in,but 2 staff never even acknowledged me! After ten minutes of being ignored, I walked out!

Voted with my feet and walked out today. Such bad service. Total waste of my lunch. Waited in line 20 mins and the staff keep prioritising delivery/Just Eat orders over customers who are actually waiting. I normally like this Subway but it's now the second time this has happened to me and a total joke. Lads behind counter had literally no idea how to do anything with any ounce of speed, compounded by the fact delivery orders are being made infront of us mugs who are actually in a que.

Appalling experience just now. We use this subway a lot and have had some issues but never this bad. Lunch time on a Saturday so was expecting it to be busy but thankfully we were the only ones there. The lad making the sandwiches had no clue what he was doing and seemed to be the only one serving. Clearly had never made the sandwiches before - please train your staff BEFORE they face the public. The first sandwich was left out whilst he worked on the other and by the time he got back round to it, it had gone cold. Someone else then decided to help out on the salad bad and proceeded to put gerkins on instead of jalapeños. When we pointed that out, she said she couldn’t take them off now so would have to remake the whole thing. By this point we’ve already been there 15 minutes and were in a big rush so told her to leave it and we’d just have it as it was. Thankfully the lady working the tills appeared and could tell we were stressed by this point. I’m giving the service stars for her alone, she was speedy and polite and got us finished off quickly. It should not have taken nearly 20 minutes for two completely incorrect and nearly inedible sandwiches. Do better next time.

Go there on a regular bases can’t fault

amazing atmosphere and service good selection 5 stars

Well staffed at lunch and all the staff on today were friendly, polite, made eye contact and I was told about the new products. I would say its some of the best service I've had in a Subway and I eat in them nation wide. I probably wouldn't normally review a fast food chain restaurant, but the service from the staff was so much more friendly than normal that I felt they deserved a pat on the back. Thanks 😊

Jackie was lovely and polite, very good experience

Well tasty food, fast service and great in-store prices. Friendly, uplifting staff and clean environment. Top marks!

One the worst subway ever the workers are very rude unprofessional she didnt have a clue what she was doing

Asked for a steak n cheese sub!! Had big onions in . No mention of onions. Also the lady serving me ,wore same gloves she had just made another sandwich with. So glad i dont have allergies or im vegetarian!!

Always a excellent service polite and pleasant staff

Accepted my order through uber Eats and then waited 45 minutes when a driver had arrived before they cancelled my order. Waste of time and has stopped me from being able to eat something during my break.

Hit and miss. The last time we went here it was great but the staff changes so regularly and it really makes a difference.

Food was 40 minutes late, sandwich cold, wrong items delivered and generally rubbish.

Good experience maybe a bit on sloppy side but overall girl employee got our order right and we were not hungry anymore which was the most important...🙃

I'd I could share less than zero I would. Absolute poor experience today I ordered a meal sandwich drink cookies and crisps. The ONLY thing put in the order for delivery was a sandwich. I called and was told the girl who did my order made the mistake of not checking my order so I'm half of my order down and have to chase uber for a full refund and was told to reorder I not have to wait 5-10 days for a refund! I will never order from this subway again!

Ordered on Just eat snd got delivered. Was not toasted and didnt have thr salad on it. Rang up and some rude member of staff put the phone down. He advised me to order again. What a joke.

I regularly get stuff from this branch all staff very helpful. However fact overnight a large white coffee has gone up from £1.69 to £2.19 a 50p increase equates to 30% increase this is unacceptable and extornionate amount under any circumstances and cannot be any justification for this. Most disappointed. I have been paying 1.69 for large white coffee and whilst agree cheaper than costa in spar that does not justify such a massive hike. I will keep eye out for any deals etc imagine if overnight everything every where went up 30% an increase expected but not so big.

I Thought the service was quick with the staff being friendly having a great attitude aswell as my meal being really nice, will be sure to come again.

Rudest staff ever, no manners at all! Go to manchester rd

Good food & blue light discount here

Ordered food via just eat to receive a incorrect and incomplete order. Tried ringing them multiple times. No answer. I always went to the store to be only refused service.

Always enjoy a freshly made sandwich, great variety too

Came back to this subway today and still the same as before. The big woman with red/ ginger hair always puts less salad in and less sauce on my subway. shes very rude, shocked shes still working there. I recommend the other subway on manchester road guys nelson (Better staff& service).

Fast service and a very effective team. Seen huge improvements here over last few months

I'm a big subway fan but the staff here really let the company down. Look like they don't want to be there. Lack of enthusiasm or manners. Sandwich tasted ok but nowhere near as good as usual given they didn't spread the fillings. Won't be using the store again, will go to a different one! Can see from the picture that there's no chicken or lettuce in the end 2 inches of the sandwich. I'll say again, big fan of subway but the workers at this branch are not good enough. Could have made it better myself blindfolded!

Wanted sharing platter for family visit. Checked week before and they said yes all ok. Turned up on the day and told they couldn't do them at this site, despite having posters all around

Our server was rude, abrupt, blatantly didn't want to be there and butchered our subs. Similar previous experiences with this server on this shift and I think this server likes to start shutting well before the closing time. Previously left to wait for 10 minutes possibly in the vain hope we would leave without having to be served. Shame as previous servers on this shift have been excellent.

Busy at 12 though, better to leave it till 12.30 if you can.

random piece of Sweet corn floating in toilets apart frm that the foot long was satisfying

Regular visiter, never any issues with the food or my order.. Only gripe is that seating area not cleaned as regular as it could be

Lost twos stars for not giving me points lost two more for being very slow

no hot drinks no nachos useless

Subway - it's like "that'll do" has walked up, slapped you in the face, taken a fiver off you and yet still you hold a torch for it.

Good prices and deals friendly staff as well.

Excellent example of a Subway in a service station. Clean, friendly, efficient. Very positive experience generally

Member of staff "Tricia" was very nice and full of smiles. Nice subway.

Service a bit slow but food was ok.

Great service quick food fresh and healthy

Nice staff and delicious subs :) and coffee with cookie £1!!!

Guy serving there was very thorough, offered us deals and asked if we had a sub card. Never gotten such a friendly worker :)

I have not been in one of these for a good few years and only came here because a friend fancied it. And, to be honest it was OK. It is just a sandwich bar after all.The seating area was clean enough and the food choices were ok, I suppose there is only so much you can put on a sandwich after all. My only real grumble would be that some of the staff where more interested in chatting amongst their selves so having to repeat my order on two occasions was a bit frustrating. Sandwich, cookie, and a coffee - it did it's job. It's handy to have the garage shop next door too, top up on various bits and pieces and cigarettes. As with any review you may find useful, or even entertaining, please leave a Like, it makes us feel better. Thanks.

Very good food although staff can be a bit slap bang when making your sandwich

Good food, nice service, easy access location.

Good food here, although they could do with giving out serviettes with the food

Always fantastic food, friendly staff. Easy to get to just off the M65.

I like all subways on the world :D

Good food friendly staff and decent seating not too expensive either

This subway is much better than the one on Manchester road their ingredients seem more fresh, their hygiene is better & it tastes a lot better

Love their sandwiches, fast service and friendly staff

At least one "sandwich artist", Victoria, cared enough to make the perfect sandwich for me.

Typical fast food. Tasty but what makes me dislike the place is when they have put just a little too much on they take it off. And when it's not quite enough they pick around for that little piece of chicken which isn't quite big enough but not too big. When I ask þhey say we're watched and can be sacked for over size portions. I feel sorry for mins wage staff who are under such ridiculous pressure to be tight.

Staff are really friendly and the subs are great x

Theres a member of staff with pink hair who is very rude the only foreign girl working there that I'm aware off and her attitude has ensured I will never visit again

Lots of seating. Usual SUBWAY store in a garage.