KFC Colne - North Valley Road in Pendle

Prices have well gone up . Boneless feast have gone up from £21 changed name and now charging £32 .they want all customers to buy overpriced box meal where most off meal is cardboard packaging not food

Was grubby. Food on the floor and unwashed tables. Was 4 ish, so not very busy.

Concern about the working conditions at COLNE branch. I understand that the air conditioning keeps breaking, and there isn't a backup fan or proper ventilation system in place. With the temperature reaching around 24 degrees or higher, especially in a kitchen environment, that can quickly become uncomfortable and even unsafe for staff. Under the Workplace (Health, Safety and Welfare) Regulations 1992, employers are legally required to maintain a ‘reasonable’ indoor temperature and ensure working conditions do not pose a health risk. Without proper airflow or cooling measures, this could potentially breach those regulations. I just want to make sure the health and safety of the team are being prioritised. Could you please let me know what actions are being taken to address the temperature and ensure a safe working environment?

Worst KFC I have ever stepped foot in. Every table was absolutely filthy! The floor and chairs were also full of shit. The food waste bin was overflowing, and the self order machine had more crap on it than a tractor tyre. This place is the definition of poor hygiene!

To much wait and no one domy come to serve you shot shot and one morę shot place

Absolutely awful service especially when the customers are both disabled with mobility issues and not allowing customers using the toilet with they need it very poor.

wrong burger in the meal, everything else was ok but disappointed

Driver kept asking for code, I must have told him it 15 times. all he kept saying was code and yet again all food was cold

Nice delivery guy give him a better pay

chips & dips missing / not delivered & wrong burger delivered

Today 28th March 2025 evening 6pm I visited KFC with my family, it was such a busy hour and heavy queue for delivery as well. Want to specifically mention the service today, the two people who were serving did a great job. There was not even a minute they were free. Great job guys, keep up the good work. My previous experience there was always some mix up with the order but this time it was not the case. The atmosphere was not that good due to heavy crowd and overflowing bins, those are understandable seeing the crowd.

Received half of the order and received late.

Wrong drink - tango instead of Pepsi max

all of it was stone cold when it finally arrived

Missed the 8 pcs of boneless chicken. Was a waste of time and money

the pepsi was the warmest part of this order, absolute disgrace, nearly 45 mins late!

friendly delivery thanks so much

Food was freezing and missing items!

Ordered a 10 piece wicked variety bucket. And they missed out half of the order! I literally just got 10 pieces of chicken and 4 fries, No hot wings and no mini fillets. Let’s just say we will all be hungry later as I had to share the chicken between 6 of us!! Absolutely incompetent people that work at the colne kfc!!!

asked these idiots not to put breast pieces, they put 2 breast pieces in my 3 piece meal. retarda

Food was cold, wrong order and looked as if it had been tampered with. Not edible and had to throw it away

All the food was freezing cold! My kids missed bedtime it took so long! Just cancel it so we can order somewhere else!

Didn’t get my side order or the supercharger dip

I asked for no mayo don’t think they can read

not sent what was ordered wrong drinks and no fries as stated, not the first time this has happened

Last time I had KFC it was dry but today was lovely... now I would recommend them.

The delivery guy was lovely and the food amazing!

No drink wrong food don’t get how they can’t read an order correct

didn't help that the food was driven around for 30 mins before we received it. was stone cold, scabbiest bits of meat , quality was shocking, don't bother ordering

All food was cold & missing large gravy

Delivery time was confusing but food was mainly cold when it arrived, we recieved extra portions of fries which were stone cold !

Delivery driver was awful, came in shouting Infront of all my customers spoke rudely didn’t listen to delivery instructions and then left food on the floor and stormed off while I was talking, unacceptable behaviour not impressed at all

Very long wait for food at the drive through..... apparently short staffed.

if i order dips in a boneless banquet why are they not in the box

chips were undercooked and cold, chicken in places pink, not happy

Missing items from order. 2 burgers and 2 fries, 4 sauces. So meant people didn’t have their dinner.

Item was missing from one of the meals ordered.

Didn’t get what was ordered and it was cold, despite the driver being a little quicker than what was indicated.

this order took 3 hours to come and every item was stone cold. not acceptable. clearly this was cooked and sat waiting for driver to arrive taking 3 hours.

Chicken was good, Soggy chips and no Smoky BBQ Sauce, disappointed

fillet burgers were freezing and rock solid

Just ordered a small chicken box with fries. I've never tasted anything that salty in my life. It was disgusting, threw it in the bin. The so called 5 spices were away somewhere, so apparently salt was the order of the day. So if you prefer salt fried this is apparently the place to go........

There was missing chicken bit disappointed

Estimated delivery time moved 5 times. Food arrived cold. Half the food was completely inedible. For the price of the ordered I expect better.

fillet burgers where cold and fries was two

Got it wrong as usual leave a note on order and kfc ignore it

Never get the order right and always have items missing

Food was late and cold. Not worth it.

On the last two occasions the drive thru card machine has not been working. The last time I was advised that I could come inside and order to pay on card. Inside the restaurant was full of teenagers. Intimidating, shouting and play fighting in the toilets and across the restaurant. After waiting around ten minutes to be served - despite there being no one else other than myself and my young daughter. The guy behind the counter walked straight past me to serve one of the teens that had just approached the counter. Security needs to be tightened as I do not believe this is an okay atmosphere for customers or those working.

arrived nice and hot, nice pieces of chicken, just missing the can of pop that was ordered, but that might have been the driver that forgot.

Absolutely awful. Freezing cold items missing tiny portions and cost a fortune. Will never order again!!

Order said arriving by 6.15 it arrived at 7.10 and was the wrong order and cold

Didn’t get my drink with my meal

Disgusting food and rude staff. No customer service skills. Terrible.

I ordered a Zinger burger meal from KFC, but the burger I received was not a true Zinger. When I called them back, they explained that they didn't have the usual ingredients and had used an alternative instead. Despite admitting this, they didn't offer a replacement. I asked for an alternative or a replacement the next day, but was told I needed to file a complaint. The burger was cold too, which made the experience even worse. I'm really disappointed with the quality and service.

Food was stone cold got given a chicken fillet burger instead of a zinger burger

incomplete order. didn't send all items

order was all there, hit and fresh and on time

Today I ordered at KFC colne and I was waiting in queue for 40 mins no worker was taking order when I got to order the worker refused to give my food when I paid got my food was not edible cold and dry got a bad tummy strait away I will not be coming again so many people complaining in store and also did not give the person infront of me his food I'm quite shocked with this and 5 other customers left without food

Absolutely shocking. Over 2 hours from ordering and food was cold. Will never use this service again

my food was not delivered, due to just eat,not sending driver for delivery, which I was told by the restaurant.

The food was cold as well at the gravy. Paid 16 pounds and have been left really disappointed with KFC today 😢

ordered 2 burgers and 2 fries got 1 burger and 1 fries,how difficult is it to put 2 burgers and 2 fries on a bag

Ordering Stuffing Tower Meal, got sent standard, couldn’t get a refund as they want a photo.

Was 10 min late and when the food came the food was cold and i had to put it in the microwave the warm it up

Delivered without sweetcorn side order.

Food was really bad gravy like water and tasteless chicken brown and greasy, chips cold and soggy no sauces , will not be ordering again

Kept changing time of order and when it arrived it was cold

brilliant tastes incredible as usual

Never received my order as it was delivered to another address it seems

Bad experience. Looks like my delivery driver went to Narnia before he delivered my food. Suffice to say it was stone cold by the time it arrived.

mash missing.... refund please!

Originally requested delivery by 16.35. Didn't arrive until 18.15 and all cold and dry.

The Guy who deliver that order is too polite and Humble and get to me as soon as he can in this busy hours

Absolite joke of a place rip off half order missing must have some right numptys working here

The waiting time is absolutely ridiculous at a drive through.

Waited 90 mins to get a cold kfc and a rude delivery driver! Absolute garbage service. Avoid!

The chicken was overcooked and dry and inedible. The chips were nice.

Chicken too salty. I need 5 litres of water immediately. 4 out of 5 visits. Chicken is too salty 🤮 I tried again. Still too salty. It's not even salt. It's the flavoring you use, msg? It's very intense. Way too strong. You're not taking advice at all.

kept changing the delivery times 3 times. and waited over a hour for the food. the food came and was stone cold the chips where not cooked properly and was still rock hard in the middle

Undercooked fries dry chicken and cold

Insted off 10 wings Ive got 6 and they were cold, some fries was frozen inside, wrong drink. 15£ wasted

I ordered 2 buckets of hot wings, 10 pieces each. And only 15 pieces arrived.

Despite the fact the takeaway is literally 5 mins away the food arrived cold. The chips were un edible. 😤

The food arrived nearly 1 hour and 30 minutes after placing the other.

Missed the chicken off the order.

I always ask for no mayo it’s on the receipt but obviously can’t read

never got the full order, idiots that can't read orders, missing 3 portions of fries. never again, every time they miss things off. useless

30.min before closing,no discount for orders.. Chips were not fresh and fluffy.. Chiken was steamed ,greasy ,not crispy.. As I expect quality at 22.30,there was no discounts

Wrong food delivered causing dissatisfaction

The location pin was incorrect & didn’t correspond to the entered address & postcode. This was not apparent when the order was placed. The food arrived cold!

All items on order was delivered and not substituted for something else. Food was fresh & hot.

it took over an hour from placing the order to finally receiving it (just because you keep adding more time to the delivery doesn't mean its 'on time'). I ordered 2 large portions of gravy that you failed to include in my order and the chips were so greasy that the bag they was in had disintegrated.

was missing 2 sweetcorn sides...

I spent 3.30 to get a big bottle of pepsi max and it didn’t come

normally they mess up my orders but today wow whoever worked on Monday night thanks to u ur a star I really appreciate how good u prepared my food n the extra chips thanks

KFC do it every time i always state no mayo but they obviously can’t read once I’ve scrapped it of and put my own sauce on its ok but when you write in capitals in the notes they should do they charge enough

he's been sat on a street fpr over 2mins with my food it's come freezing and horrible I've paid £40 for this food

ordered at 12 it was delivered at 2 stone cold. I would like a full refund please

although from the time given then altered to a later time it was only 5 mins late but the food was cold and the chips were soggy