KFC Colne - North Valley Road in Pendle

Good never arrived drive to lfc and the driver left with the food ktc left bad review as I am too shocking service kids had no tea had to reorder in store

Food was freezing cold and extremely late would never order again

food was freezing cold so can't even leave a review on how it tastes cos I didn't eat it do not recommend ordering delivery unless u eat hot food cold

Food was warmish went it arrived a little late. Missed 3 items out my order!

the food was freezing cold and parts of the order what I paid for was not there I'd like a refund and I'll never order from there again

Not happy my food come cold half of the stuff was missing and it cost £36 all together very disappointing

They forgot 10 sauces which costed £8 extra on the order

Gave one time and came much later. Watched the courier go all the way up to foulridge and then to nelson. Food was really cold. Awful awful service.

Didn’t like the burger too hot hardly any chips hash brown soggy cos too much sauce on

Driver picked up our order then left town with it to do who knows what else.

had no fries and food was lukewarm

items missing again, may have only been dipping sauces but you pay a premium for delivery so it should be right. The fact that we had giving a Pin code to the delivery driver comfrming we had received the order was not the original issue, but it looks like KFC Colne thought that.

The majority of our order was missing. We had ordered 2 party buckets - 10 mini fillets and 8 wings were missing in each bucket. The food was for a birthday party and the children went home hungry. Very disappointed.

Half the job was missing as always!

I asked for no mayo and they had put mayo on the burger

food was absolutely rancid worst KFC ive had by far ive worked there and ino when chicken was ment to be thrown and not served the popcorn chicken was fine but the wrest was made atleast 2 hours prior to coming to me soooo dry and old

food was cold delivery driver was delivering a few and we was last on run it was out of restaurant nearly 25 mins before I received it

Missing food. It’s not hard is it.

Again,needed to complain about a missing item. More care & checking needs to be taken when bagging and the food could be hotter.

Picked up our order drove to Cowling and then back past KFC in Colne which took over an hour and then food was stone cold and missing items from the order.

ordered beans and instead got gravey so was disappointed as I didn't have a dip everything else was lovely

Prices have well gone up . Boneless feast have gone up from £21 changed name and now charging £32 .they want all customers to buy overpriced box meal where most off meal is cardboard packaging not food

Food ordered was delivered hot,fresh & tasty which it has not been lately

Took nearly an hour to come and food was cold

Was grubby. Food on the floor and unwashed tables. Was 4 ish, so not very busy.

wrong food delivered and delivery time constantly changed

We ordered and was told it would arrived in between 15-25 mins but we have a delivery which took over 45mins

The food was cold and unedible, shocking service and shocking food quality. Will not be irdereing again, absolutely disgraceful

Concern about the working conditions at COLNE branch. I understand that the air conditioning keeps breaking, and there isn't a backup fan or proper ventilation system in place. With the temperature reaching around 24 degrees or higher, especially in a kitchen environment, that can quickly become uncomfortable and even unsafe for staff. Under the Workplace (Health, Safety and Welfare) Regulations 1992, employers are legally required to maintain a ‘reasonable’ indoor temperature and ensure working conditions do not pose a health risk. Without proper airflow or cooling measures, this could potentially breach those regulations. I just want to make sure the health and safety of the team are being prioritised. Could you please let me know what actions are being taken to address the temperature and ensure a safe working environment?

Wrong order - did t take delivery - handed it back.TERRIBLE still got charged

more or less everything missing tried to ring n fet fobed off

driver brought wrong order and I'm the lucky the driver is a disgrace

Food was all out of box’s in the wet bag not happy

The rice bowl I ordered didn’t even come with 1 grain of rice - thanks for the £7.50 salad

Worst KFC I have ever stepped foot in. Every table was absolutely filthy! The floor and chairs were also full of shit. The food waste bin was overflowing, and the self order machine had more crap on it than a tractor tyre. This place is the definition of poor hygiene!

burgers we're spilling off the bun out the box all over bag fries all at bottom of bag emptied out of both bags really no impressed with the presentation of the order

ordered a zinger box meal it came cold and it wasn't a zinger burger and was hardly any lettuce on the burger. Basically looked like it had been thrown together. I definitely won't be ordering from here again and it is very expensive.

After ordering our food and waiting over an hour for it to arrive, I was incredibly disappointed to find 2 of our food orders weren’t delivered. Both items coming to around £20 of a £45 order. I don’t understand how this can happen and I am very unhappy with this outcome. Please may I have a response to this and a refund which I believe should be in order for this.

To much wait and no one domy come to serve you shot shot and one morę shot place

food missing and drink had to order from some where esle

Did not deliver the drinks that were ordered with the meal, got part of the order incorrect.

Arrived lukewarm but still tasted like kfc

Gravy was thin as water. Who made that gravy and decided it was acceptable to serve to the public? Basically water. It just wet the chicken..

Food arrived 20mins late. All food arrived lukewarm,by the time we had dished up,everyone’s food needed reheating. Disappointed.

Absolutely awful service especially when the customers are both disabled with mobility issues and not allowing customers using the toilet with they need it very poor.

wrong burger in the meal, everything else was ok but disappointed

Driver kept asking for code, I must have told him it 15 times. all he kept saying was code and yet again all food was cold

Nice delivery guy give him a better pay

Today 28th March 2025 evening 6pm I visited KFC with my family, it was such a busy hour and heavy queue for delivery as well. Want to specifically mention the service today, the two people who were serving did a great job. There was not even a minute they were free. Great job guys, keep up the good work. My previous experience there was always some mix up with the order but this time it was not the case. The atmosphere was not that good due to heavy crowd and overflowing bins, those are understandable seeing the crowd.

chips & dips missing / not delivered & wrong burger delivered

Received half of the order and received late.

Wrong drink - tango instead of Pepsi max

Missed the 8 pcs of boneless chicken. Was a waste of time and money

all of it was stone cold when it finally arrived

the pepsi was the warmest part of this order, absolute disgrace, nearly 45 mins late!

friendly delivery thanks so much

Ordered a 10 piece wicked variety bucket. And they missed out half of the order! I literally just got 10 pieces of chicken and 4 fries, No hot wings and no mini fillets. Let’s just say we will all be hungry later as I had to share the chicken between 6 of us!! Absolutely incompetent people that work at the colne kfc!!!

Food was freezing and missing items!

asked these idiots not to put breast pieces, they put 2 breast pieces in my 3 piece meal. retarda

Food was cold, wrong order and looked as if it had been tampered with. Not edible and had to throw it away

All the food was freezing cold! My kids missed bedtime it took so long! Just cancel it so we can order somewhere else!

Didn’t get my side order or the supercharger dip

I asked for no mayo don’t think they can read

not sent what was ordered wrong drinks and no fries as stated, not the first time this has happened

The delivery guy was lovely and the food amazing!

Last time I had KFC it was dry but today was lovely... now I would recommend them.

No drink wrong food don’t get how they can’t read an order correct

didn't help that the food was driven around for 30 mins before we received it. was stone cold, scabbiest bits of meat , quality was shocking, don't bother ordering

Delivery time was confusing but food was mainly cold when it arrived, we recieved extra portions of fries which were stone cold !

All food was cold & missing large gravy

Delivery driver was awful, came in shouting Infront of all my customers spoke rudely didn’t listen to delivery instructions and then left food on the floor and stormed off while I was talking, unacceptable behaviour not impressed at all

Very long wait for food at the drive through..... apparently short staffed.

if i order dips in a boneless banquet why are they not in the box

chips were undercooked and cold, chicken in places pink, not happy

Missing items from order. 2 burgers and 2 fries, 4 sauces. So meant people didn’t have their dinner.

Didn’t get what was ordered and it was cold, despite the driver being a little quicker than what was indicated.

Item was missing from one of the meals ordered.

this order took 3 hours to come and every item was stone cold. not acceptable. clearly this was cooked and sat waiting for driver to arrive taking 3 hours.

Chicken was good, Soggy chips and no Smoky BBQ Sauce, disappointed

fillet burgers were freezing and rock solid

Just ordered a small chicken box with fries. I've never tasted anything that salty in my life. It was disgusting, threw it in the bin. The so called 5 spices were away somewhere, so apparently salt was the order of the day. So if you prefer salt fried this is apparently the place to go........

There was missing chicken bit disappointed

Estimated delivery time moved 5 times. Food arrived cold. Half the food was completely inedible. For the price of the ordered I expect better.

fillet burgers where cold and fries was two

Got it wrong as usual leave a note on order and kfc ignore it

Never get the order right and always have items missing

Food was late and cold. Not worth it.

On the last two occasions the drive thru card machine has not been working. The last time I was advised that I could come inside and order to pay on card. Inside the restaurant was full of teenagers. Intimidating, shouting and play fighting in the toilets and across the restaurant. After waiting around ten minutes to be served - despite there being no one else other than myself and my young daughter. The guy behind the counter walked straight past me to serve one of the teens that had just approached the counter. Security needs to be tightened as I do not believe this is an okay atmosphere for customers or those working.

arrived nice and hot, nice pieces of chicken, just missing the can of pop that was ordered, but that might have been the driver that forgot.

Absolutely awful. Freezing cold items missing tiny portions and cost a fortune. Will never order again!!

Didn’t get my drink with my meal

Order said arriving by 6.15 it arrived at 7.10 and was the wrong order and cold

Disgusting food and rude staff. No customer service skills. Terrible.

I ordered a Zinger burger meal from KFC, but the burger I received was not a true Zinger. When I called them back, they explained that they didn't have the usual ingredients and had used an alternative instead. Despite admitting this, they didn't offer a replacement. I asked for an alternative or a replacement the next day, but was told I needed to file a complaint. The burger was cold too, which made the experience even worse. I'm really disappointed with the quality and service.

Food was stone cold got given a chicken fillet burger instead of a zinger burger

order was all there, hit and fresh and on time

incomplete order. didn't send all items

Today I ordered at KFC colne and I was waiting in queue for 40 mins no worker was taking order when I got to order the worker refused to give my food when I paid got my food was not edible cold and dry got a bad tummy strait away I will not be coming again so many people complaining in store and also did not give the person infront of me his food I'm quite shocked with this and 5 other customers left without food

Absolutely shocking. Over 2 hours from ordering and food was cold. Will never use this service again

my food was not delivered, due to just eat,not sending driver for delivery, which I was told by the restaurant.