Subway in Stoke-on-Trent

the subway store was great, but the delivery driver delivered it either to the wrong person or not at all. Put details to contact me, but no calls and they did not ask for the 4 digit code of whoever they gave the delivery to

Phone number does not even work, they always miss out items

Ordered a chicken wrap. Just as the girl was about to put it in the oven she noticed it was mouldy. Disgusting. The whole shop feels dirty. Never again

Not bad, but no ham as it's halal only

very disappointed with the my order . everything was cold and soggy and it was not fresh at all .

Often call in here for a little treat after I've been to the Medical Centre or pharmacy that are literally around the corner. It's clean, the staff are friendly and helpful and it not too busy during the middle of the day. I like that there is a wide choice but do tend to go back to my old favourites.

Portions go smaller every time I have ordered. Stock used seems old and presentation no where near to standards it use to be which is a shame as this use to be a really good subway before.

Food was extremely cold, despite it was supposed to be toasted and hot. Missing items

Good subway ive been to worse food was nice and warm

The food we ordered was good, but the service of the staff was very untidy. It was the guy named Ahmed who makes the food for us. Was not at all clean and was very unclean.

Haven’t even received my food but says it’s been delivered.

I orderd chicken nacho bites and they gave me hasbrowns instead 🤦🏽‍♀️ before taking an order away they should check properly not very good

Missing items then numbers not working absolutly discusting that we cant even call them theif money of u

Gave me the wrong cookie which I can’t eat I asked for triple chocolate and I got a plain cookie instead. I would like a refund.

Was never delivered. The app lied

This place takes the crown for the worst subway i have ever visited , to start with the staff are that miserable they make you want to turn round and go elsewhere, the ataff that served me spoke basically no english , orderered my food which was stated at £8.39 also confirmed by the person serving me , for her to then try charge me £10.60, when i asked for the manager she was basically no help what so ever and still tried to charge me £10.60, i would rather starve than even think about visiting this subway , do your self a favour and dont bother with this subway !!!

They got my whole order wrong and I just spent £14 on bread. There was nothing inside and I got the completely wrong drink.

Food came cold. Ordered a footlong did not receive a footlong.

Ordered roasted but food was freezing! Also ni sauce was added in wrap as I requested and was dry!! Couldn’t eat. Waste of money

Had to re heat only so it’s piping was warm to touch however I think with subs on delivery they can sweat if wrapped up too tight as well. Maybe for deliveries. Wrap them in foil then the subway paper. Discard the parchment. Sauce was minimal especially on the footling. Overall tasty as always

It was nearly closing time. There seemed to be only 1 staff member, who wasn't in the shop when I first arrived, but when they did return, swiftly served me. Another staff member arrived shortly after and completed my purchase with no hassle. So other than the wait to be served, all good.

Exceptional cuisine served with prompt service.

Have placed an order and, forgot to add the veggies sauces etc. Just got a plain tuna. Knowing any other branches and having some restaurant experience I know that when the order looks odd we should call the customer and double check if that's what they want but clearly there is no such a initiative from the staff. Not great...

I haven’t recieved my food yet it says I have

I asked for a pepsi cherry we where given a pepsi max this now the second time in a row i am having an issue with this restaurant

Discusting as i needed to go in to a meeting!

The food was never delivered to me. I demand the full refund

Staff are very childish it’s like they have tantrums for making mistakes in my order as if I have done somthing wrong. Keep lieing about who the manager is so they don’t have to be confronted. Can’t get support or help when my order is wrong. The Sub has been wrong multiple time with hair inside and order being wrong even with allergies leading to anaphylaxis. After I recovered I rung in to let them know about the situation and they started to get rude again and cut the call and didn’t allow me to speak to the manager.

Sent me a foot long sub with hair all over the sub wrapped up inside and outside of the bread. This isn't the first time this has happend at least 3 times. Manager and staff are both very rude and unbothered when I ring to let them know my order has hair inside of it or that my order is wrong. They tell me rudley they won't do anything about it and even tell me I won't get my money back and cut off the phone. Ordered from here many times and most orders have come extremely wrong and extremely dirty. Managers need sorting out this place!!!! And so does the horrible staff members!!! SORT IT OUT. Disgusting people. DO NOT ORDER FROM THIS PLACE DO NOT BUY FROM HERE!

I received the wrong bread choice for my sub. We also ordered 12 cookies - which was meant to be a variety of chocolate, rainbow, white macademia, etc. We received 12 white macademia cookies, which not all of us liked. Dissapointing

Really unhappy. I have sent just eat an email to explain how disappointed I am in my food

Called in for a coffee as the place over the road was cash only. Had a lovely cappuccino and cookie, watched the world go by in the window seats. Pleasant man served me, the place was super clean, defo recommend..

Small subway sandwich bar Shelton, very clean and polite staff.

Rude staff and have give me the wrong order more than twice

Didn't click toast option plus left an extra note not to toast and for the 2nd time they've sent it toasted. Paid for cookies, never received.

Customer service is shocking. Rude behavior. Avoid this place not worth the money.

No hash browns and none of my salad was on my sandwhich

Wouldn’t let me add eggs or different cheese, put ketchup on it after I said I don’t want ketchup. Subway has really gone downhill so badly. Guy couldn’t understand English either. Honestly worst subway I’ve ever eaten

Worst don’t order undercooked cheese bites and tuna sandwich crushed

Extremely bad behaviour. The staff needs to be trained on how to talk to customers. They are very rude. I left the sandwich in the middle of the making and exited the shop. I will never come to this Subway again.

Delivery driver was weird and wouldn’t give me my food even though I confirmed where the food was. I was waiting outside as well. Good food but driver was weirdo

Always short staff. Just 1 girl serving..stop trying save on staff costs .

Good halal sandwiches. Turkey is my favourite.

Food was cold and it was all mashed up the subs where damaged and messed up the cheese bites where crushed . The food was a mess

Worst costumer service I've ever witnessed. They were very rude to both me and each other. The girl working behind the counter was barking orders at her colleague to an extent it made me feel uncomfortable. She greeted me with a stare & the question "what do you want"? Food was below average as well so avoid!!

Worst subway in stoke stay away from there

Great staff. Friendly and well equipped. Always a quick service. Hardly ever a queue. Ideal location too; right next to the train station. No complaints.

Great deals on the SubWay app!😀 Very clean and spotless inside 👌 Friendly staff, easy going and helpful 👌 Make sure to scan your SubWay points on the app! 😋 Thankyou team SubWay 💙

Staff aren't very nice at this location

Owner is shockingly rude to his staff, he’d speak nicely to me and then to them like they’re dirt. Although I have to empathise because I’ve never had duller or less enthusiastic service anywhere. Sandwiches average but too stingy on the vegetables.

Probably the worst subway I've had for years... bread was stale asf, cookies half stale, hardly any filling an sent the wrong drinks, ( not even 1 I liked) waste of nearly 30quid 😵‍💫 il stick to my regular subway ✌️

Worst subway I have ever visited the customer service is appalling and needs to be addressed ASAP!

I didn’t receive the cookies I ordered

My partner entered and ordered, and paid for before recieving the products, a BMT and a meatball marinara. He asked for sriracha chill sauce on the meatball, and the worker picked up mayo, he asked them to stop, they ignored him and covered the whole thing. He informed them calmy that he wanted sriracha and definetly no mayo and the workers began sniggering to one another and instead of remaking the order, again which he had paid for, they put sriracha on top, again incorrect. He tried to file a complaint but the staff ignored him and served someone else. He asked for a new order and the staff members proceeded to laugh and shout at him, beginning in english and then in another language that he couldn't understand. They shouted him out of the store in a language he couldn't even respond to. I instantly called the store to complain, the woman i spoke to, she said her name was Christi, called me a liar, flat out used the word, said i had the wrong store, only for 2 minutes later her admit it was the correct store but not apologise, she then started to talking to other people whilst i was describing the issue. when i asked her if she could please listen to me she began shouting aggresively and so i put the phone down. I am an ex-fast food worker myself and have a certificate in hospitality and the way he was treated and the situation was handled was absolutely awful. I expect to be contacted asap, At the bare minimum he should be reimbursed for his order.

Obviously some of the things were sold out and they gave us a note and replaced it which we appreciate. However we were only given half the order. We only received one sandwich. One drink. The crisps and 3 cookies and the garlic bread. Think the name on the note is Sam so thank you x

Something must be seriously wrong with the staff at this restaurant when they send two six inch subs instead of two salad bowls. Utterly ridiculous. Buck your ideas up!!

The meal was not what I had order there was no drink and the sandwich was missing half the extras I added to my order

telling me it’s been delivered but i haven’t had it?

They nissed things from my order again

Missed 2 items crisp and a drink!!! Not answering the phone!!!

I have not received my order and now no one is answering the phone

The girl working there has a serious attitude problem. She left me confused by saying I was pulling faces because we got the quantity of the sub wrong because she misunderstood ..wow never experienced this attitude.. will never go here again ever ..

They should consider changing the staff. They have been very arrogant and teasy towards the customers. Very reluctant to answer when asking something.

I struggle to find a halal subway and so travel quite far out to this particular branch. I have been coming here for the past couple of weeks thinking the next time the service and food will be better, but I was so wrong. I am leaving a review based upon not just one visit but a few now. Firstly the service is incredibly SLOW. You will need a lot of spare time and patience and mine have been tested each time I have visited. The service is just too slow. The employees need better training. They are so stingy with salad and the bread never seems fresh. Alongside sandwich’s I order a few salad bowls and my gosh I have to say ‘can I please have more x y and z’. Even then they don’t put hardly anything in! I can’t have a salad bowl with a strand of lettuce and one onion! Even the meat they are so stingy they don’t give you the full amount of meat you are asking for and cut corners. This store has also thinned all of their salad down and you don’t even get a decent slice of cucumber. It’s the owner who has trained his staff well to be stingy. There seems to always be a new starter when I go in so I believe because of the management staff must be leaving. On one visit I witnessed a new trainee drop a load of bread from the oven and the owner picked it up and put it back on the oven! This has totally put me the store and I will not be returning. Such a shame as this is the only halal subway I can find.

The food was fine but when delivery came the drink we had chosen the bottle was open and over a quarter of it missing .

My salad had... no salad. It was just a box of meat with some tomatoes, saddest thing I've ever seen.

The food was not even delivered. The driver called, he didn't speak english. He didn't seem to know where it was. I rang the restaurant, after an hour and they told me the driver was rude and he told them he wouldn't take it. I asked them to cancel the order they said they couldn't. And finally when i offered to go over if they would make us some fresh sandwiches as they were supposed to be hot, they said they couldn't. Here it says delivered.

Paid for food and never came. App said its delivered but its wasnt.pathetic... avoid them.

Exactly what u should expect from subway

The food arrived on time ! How ever the meetballs come with less in than they should have and the footling sub didn’t have all that I had payed for on it ! Disgusting will not be ordering again !!!!!

Very nice very good very testy

Half of the menu was missing when ordering. Sub vame in wrong bread and stone cold.

no jalapenos on meatballs, but still yum!

The food is absolutely banging

I don't post bad reviews here, but this restaurant was taking the Mick with my last order. I ordered an Italian BMT. Came with the no meat whatsoever, wrong bread, wrong salad, and wrong sauce. I don't mind vegan food every now and then, but at least get the damned salad correct! Also I paid extra for the meat. I ordered a Brie footlong. It came with no Brie whatsoever, and the wrong Salad. They got the sauces correct, so Kudos for that lifetime achievement! I hope JustEat gives you a trophy for that. I also ordered Nachos, and alongside the salsa which they are meant to be covered with, this has some sort of fizzy drink thrown on top too. I am increasingly getting the impression the sandwich-maker got me mixed up with someone who murdered their parents, insulted their ancestors, and then burnt their village down, and so they set about avenging these wrong via sandwiches. That's the only logical reason I can imagine for why my food was so terribly made. I called the restaurant, only for the staff member at the other side to make up a lame excuse regarding her accessing a computer, then hang up on me. Subsequent calls were totally ignored. A prime example of bravery and courteous service I'm sure you'll agree! The delivery driver was excellent though. Not only was he slightly early and very courteous, but he also managed to act like a decent human being after dealing with the people at this restaurant. Obviously I'll never order from here again, and sent evidence of what I received to JustEat.

Order all wrong and when called about it did not want t help in any way and the girl I spoke to was rude throughout the call!! Will never order from this place again, avoid at all costs!!

Excellent subway added bonus it's halal

Driver gave me someone else's order. Whats worst it the food was freezing cold and disgusting. I have never wrote a bad review on JustEat before but this truly was the worst experience. I will never order from subway again.

Classic bmt staff were friendly good location

My salad was missing jalapeños and I’m not sure I had extra cheese, the 12 inch chicken breast sub was not toasted as requested. Not great!!

Would have happily waited longer to not only receive food that was cooked but not literally thrown together. Potato crisps stone cold and uncooked. Chicken nacho bites cold, pot of meatballs with no lid in bag upside down everything else covered in sauce.

Food all wrong and when I called she hung up on me. Disgusting

Subway is always the best wherever you go

Was not pleased!! When in and was looking at the menu when the staff called to see if anyone's next in a appalling tone of voice and very rude, I will not be going there again and will just walk more to the one by the train station as the staff are more friendly and customer service is better.

Let down by cheap owner. Didn’t want to give me a free sub which I had redeemed through their loyalty scheme, told me can I redeem it another day as they’re low on bread however he had a fully stocked fridge of bread behind him… needs to learn the Subway business model before running said business. I got the free subs by giving you business it’s not rocket science pal. Very stingy.

The food has not been delivered at all

Cold hash browns, soggy nachos and barely any salad on the sandwiches. No excuse when you're charging nearly a tenner a sandwich.

The restaurant was disgusting with horrible customer service I have seen in my entire life they need to get a better staff working there that actually understand you

I haven’t received the order , and it’s written as the order was delivered.

Didn’t get the order right and staff had a terrible attitude.

They put the incorrect salad on my sandwich, the ingredients I asked for extra of I barely got any. Sandwich was soggy. Not happy

Everything tasted great but the food was just a bit cold and the nachos didn’t have enough cheese or salsa on it.

Customer service was good but the new menu items isn't as tasty as expected

Higher price as compared to other Subway

Food came so quick and everything tasted really fresh!

Poorly made wrap, wasn’t toasted, disgraceful whoever made this wrap needs the sack

The food was fine, very nice, however, the food was delivered over half an hour late than expected. I placed the order before 10am and asked for it to be delivered at 12pm. Your website told me to expect the food at 12.11 pm, however it did not turn up until 12.40 pm. Which was ridiculous. I had ordered food for a meeting that I had invited external visitors too. I was professionally embarasssed as the food was not here as expected and they left before the food even arrived as we took them out for food instead. The next time I will order local and not bother with subway anymore. I am a very unhappy ex-customer.

My sub was cold when I asked for it toasted, I didn't get my crisps or drink when I ordered the meal deal and the cookies are starting to go hard. Then I find there's no number to call to fix this. Disappointed, to say the least.

Italian bmt what’s Blt about reformed pieces of salami to look like pork . Have I missed something this conform culture really needs to stop .

I ordered a gluten free, T.L.C subway with plant based cheese and sauce for my boyfriend who suffers bad if he has any gluten, and not only did the food turn up later than originally stated, but there was hardly any salad on the subs, and my boyfriend now has stomach cramps. He only gets this sort of pain when he's had gluten, so there must have been a mix up somewhere. He's going to be in pain for the best part of a week now. The tiny bit of salad we got on the subs was shocking. Usually the salad is falling out of the sides, but there was hardly anything on these. Not a happy customer, won't be going to this subway again