Subway in Dacorum

Food is good, service was okay but server was a little unfriendly to the point it was noticeable. Overall a bit of an uncomfortable experience which meant I didn't return for remainder of my trip.

The menu just feels a bit more limited now. The food is no less nice, it's just a little restricted especially as the store has seemed to take away some of the customisation options.

ordered my food today at 8pm (26/08/24), the woman working there did not ask/add any toppings on my sub and was told that you can not add toppings once it's toasted. the sub came out burnt, with white paper stuck to it, she tried to remove it with her hand but could not. Did not offer to remake sub. I had to eat burnt sub with paper tonight, what a shame.

Got food poisoning from here - AVOID!

I visit this Subway pretty much once a week every week with my two sons and have done for quite a few years. We enjoy the food, however the main reason we eat here every week is because of the service we receive from the staff, but more importantly the service we receive from Sandy. Sandy is really friendly always asks how we are and always has a smile on her face. I have a favourite subway sandwich which I have most weeks, and I do not even have to ask what I would like, as Sandy just goes ahead makes before I say anything. I cannot fault anything about the service and this is the main reason i do not really go anywhere else for my weekly catch up with my Sons. Well done Sandy for making our weekly visit a pleasant experience, you really are a star!

Brilliant food and service as always. Especially from Sandy who always has a smile for us. 🙂

Poor experience here, easily my worst Subway ever. Very slow and clearly understaffed (mainly due to the stream of online orders, if it was just physical customers they might almost cope). Staff were getting everyone's orders wrong... For mine, I didn't want it hot and did want sauce, but gave up due to the size of the queue. Then charged me completely the wrong amount initially (despite big posters in the window). Then didn't put the points on my account due to the mischarge. Then wouldn't give me a cup despite the meal deal. All the way through this delivery drivers were getting very loud and irate that their orders were so late. Poor staff were overwhelmed and getting stressed with each other. A bad experience all round. (And they certainly weren't cleaning any floors or surfaces.) Won't be back.

Sandy's exceptional service has been the highlight of my dining experience at the Hemel Hempstead Subway. Her warmth, attention to detail, and consistent dedication to ensuring customer satisfaction have created a welcoming atmosphere. Whether it's remembering my preferred toppings or offering helpful suggestions, Sandy goes above and beyond, making each visit memorable. Her exceptional service is a testament to her commitment, and it's a significant factor in why I continue to be a recurring customer every Saturday night for over a year. She truly embodies the spirit of outstanding customer service.

Sign in window, stating any footlong £4.99 with app. Went into store, downloaded app, registered account, they now have all my details, and then they refuse to honour the deal. Claimed it’s because I’m a new customer. It does not say that in the window. Very poor service, would never return to a subway.

The perfect place for a quick bite to eat

STAY AWAY! Frankly I don't know where to begin with the shocking experience at this branch of Subway! Shame you can't give a rating of negative stars! Not only were the staff too busy having their own conversations and not listening to what was ordered, multiple times (3 out of 4 Subs were incorrect and we had to keep pointing bits out) but the lack of respect in food standards was shocking! So I eat meat but even I am disgusted with the flagrant disregard to cross contamination of meat with vegetarian items. 1) Using the same gloves to handle meat and then vegetarian items with no tongs or spoons like at other branches! 2) When I pointed out I asked for no cheese on my Chicken Tikka sub the member of staff decided to take the cheese back of the chicken and put it back in the cheese dish to then use for another customer! This was done with the same gloves she had just scooped out the Chicken Tikka from the container with. She then proceeded to use the same gloves to pick the salad I wanted in my sub directly from the containers. Personally if I didn't have really hungry kids with me I would have walked out!

Great Staff and friendly, always greeted well by the team, they always make my sub to perfection!

Meatball Marinightmare: Ordered a meatball marinara sub and most of the meatballs were half burnt through. I asked staff member Hassan if I could replace it for another sub of the same value (after one bite and checking through sandwich) to which he said he'd already told his supervisor about the burnt meatballs behind the till prior to me ordering. Why are you still serving them to unknowing customers if you are aware of the issue? He acknowledged it wasn't fit for human consumption, yet still refused to replace it or offer any reasonable solution. The best he could do was "give me a couple more meatballs in a cup". Avoid this place if you want to keep your teeth🦷.

Good gluten free choice. Friendly staff.

Philly cheese steak foot long toasted was exceptional. Friendly, quiet place, thank you.

Fill yourself the way you like to be filled. And, if you can't make up your mind... They have ready made options to just grab and eat...

Not busy and picked up a salad....but skimpy on the lettuce!

Just go to the one at Marlowes, they actually use meat in the meatballs. They overcook the monstrosity they call a meatball then douse it in Italian mixed herbs and call it food. This is the only Subway I've been to that is not using the proper supplier (a staff member let me know this) and is getting away with it.

Plenty of parking. Good selection of food with option to eat in.

Sent 6" instead of 12" won't answer phone to resolve issue.

So refreshing to see the staff so dedicated to doing a professional job. I now come here weekly as other local Subways are good but this one exceeds my expectations due to the staff. The food is always fresh & done to perfection. Some reviews say how bad the food was but that's due to the customer not asking exactly how they want their Sub created. There are so many ways to make that perfect sub. There are thousands of possible combinations including my favourite, not a filling though, but request to have the sub heated up longer so the bread is crispy rather than being soft & squidgy, perfect.

Great little place, more than enough parking as multiple businesses on site, decent prices of course, great quality of food, really helpful staff who worked effectively and efficiently and a clean restaurant floor. The only downside was rhe amount of seats available. Granted not the biggest restaurant anyway, but there were only 18 seats available over 4 tables; 1 x Eight seater table, 2 x four seater tables, 1 x 2 seater table. Other than this though, I recommend this Sunway restaurant

I saw the lady in Subway mopping the floor. She did not wash her hand after finishing and then she start serving food. She wear a plastic glove is contaminated from the bacteria. That is absolutely disgusting. And the hygiene managed people should look into this. How did they get five star @ Hemel food hygiene

This is the first time I've used a subway in years, I was served by daniela a lovely lady that took the time to help me choose a sandwich, then prepared it. Because I hadn't been in such a long time I wasn't sure what to have (too much choice 😂) This Sandwich is for my lunch tomorrow, it looks amazing, made with all fresh ingredients and although not very cheap it feels substantial in weight so in my opinion great value for money. 😋😋😋

I ordered a home delivery meal , got part of the meal deal only got my roll and salad which I ordered separately , when I phoned them up to complain about my order first time they answered and hung up on me poor customer service when I did get to speak to someone all I got from them was come and get it after I paid for a delivery very bad service

Absolutely disgusted, i found a hair in my order. Contacted the restaurant for a refund on my order thats now in the bin and was told they couldnt refund it. I know for a fact this long blonde hair isnt mines cos im bald 😭😭😭😭😭

Excellent customer service! Very friendly staff

Staff are so friendly I love going to the store 😀

Always good friendly service and fresh food

A fast and efficient Subway store!

Good service, good fresh food recommend to all

Been to this place a few times now. Always looks clean and staff are friendly. Food is the usual Subway great standard

Food was alright i mean nothing to shout about. A staff member was extremely rude to an uber driver. Told him to shut up.

Fantastic team, great customer sevice! Popped in store yesterday after having had an issue with an online takeway delivery platform. The team moral and atmosphere in this branch was brilliant, The manager and all team member were happy, polite, & making jovial conversation, Nothing was too much trouble. Throughly Great experience !! 👍👍👍

Good service, easy parking, food is always very good

Food was made fresh like all subways do it, friendly staff, but there was only one person serving a que of people, it took a while to get served and make an order, also when while making the sandwich the card machine wasn't working properly so I could not pay with card payments.. It wasn't a problem as the server said I could pay another time so I went back the next day and paid .but he was clearly under pressure working alone the day before..and it causes a que..could be a bust store while understaffing

Mega meat, superstacked with all the salad and southwest sauce......... What a winner!!!!!!

It was good food was nice service was ok a bit slow but with covid not surprising

Mayland branch mid afternoon was quiet, no pressure on staff, so they were attentive and efficient & there are some tables inside, also a very large 2hr. free car park, just as well because there's no tables outside !!. 😄

Freshly made in front of me. Quick service, no complaints.

Always order from Jarman square, I order from here and over 1 hour for 2 subs. When you call , oh it's the drivers fault. The driver won't pick up and does 3 deliveries on top to make it even longer. Ridiculous and will never order again . Food cold and not even near to be fresh anymore.

Ordered food through Uber eats.... 30 minutes after the order had gone through, i received an update saying food no longer available..... Money already taken from my card..... So please be careful.

Sullen staff, obviously not sandwich lovers! Good with social distancing and hygiene

Can't find this location on the app for mobile order

Amazing place to visit. Workers are friendly and lovely

Nice and quick. Lovely garlic bread

Staff were pretty rude and didn't seem to want to serve me.

Subway. Same as all the others.

A very good subway with friendly staff. Lovely food

Fast service, good vegan food. The staff are very professional and friendly, the place was spotless.

Extremely poor, to expensive for a roll with bit chicken and tomotaoe, bread soggy and stail, not heated properly, boiled egg roll as above. no customer service

Just lovely, steak and cheese on hearty italian all day long (with south west sauce) and thank me later 😏

When the usual team are in on a Friday its the best subway everrr

Only one staff member and he had a Nigerian talk show radio station blasting over the radio so loud he couldn't hear me when i was trying to order. Service was pretty poor too and only 2 types of bread avilable.

Customer service was not good and the way they speak is not to the public is not gd 😡😡😡

Does NOT close at 9 on Sundays just been there tonight at 20 to 9 & it was already closed, shot straight over to the one at Jarman Park which closes at 10 & even that was closed. Rubbish, not impressed.

Those guys are great, really polite and they sort out your hunger!

Cold coffee and very sad looking staff.

Standard enough subway with a decent service behind the counter. There was a difficult lady in front of me who would annoyed many an employee with her attitude but the two that were there dealt with her very well. Loss of a star due to a lack of a customer toilet which should be mandatory for any sit-in food outlet.

Full of Untrained Staff! The food looks nothing like advertised, just a complete mess.

A pretty good place to come for a quick hot bite. On this occasion I had a meet up and I had no problems whatsoever. The staff were friendly and the place was tidy and clean. What more could you possibly want from a sandwich bar?

The sub come out looking like captain hook folded it

1 staff member only, so particularly slow, otherwise great

Nice, friendly, and full of fresh salad, best one so far. No toilets though.

The staff where very muddled with everyone's order getting the two Infront of me wrong. Although they where quick to find a suitable fix. My sub was poorly closed, be it a regular one that I have, they where unable to close and all of the fillings came out. Leaving me with a deconstructed sub.

Pretty tasty however the staff did get confused with orders but it was rather busy.

I’ve never been so disappointed in all my life. One staff member (a women) was so rude apon my child’s request! It was lucky another staff member overheard. Miss Face-ache could 1 Crack a smile and 2 Not be so horrible to children. Never getting our custom again.

Food just doesn't taste right. They must to use cheap ingredients.

Disgusting service. Freya at the till was absolutely shocking tbh. Our little boy needed the loo which we had just seen a customer come out and refused us to use it even though we was a paying customer. I thought this was actually law to allow kids and pregnant women access to a toilet especially in a food restaurant. Luckily one of the other members of staff overheard and let's us use the loo. Saved them having to clear up a mess on the floor at least. Just horrified with how she tried to deal with us as a paying customer.

Polite and proffesional service. Great. Keep it like this ;)

Normally Very Good, however most recent visit the quality of ingredients was worse than usual

Very nice but could make halal. Subway is a reply small takeaway so would not recommend for big families. What I do not like is that there are subways all over the uk and pretty much every one of them have different price for the subs and the cookies. There are two subways in Luton town centre less than a km away from each other and they both have a price difference. One of them has a sub and unlimited drink for £5.50 and the other just a sub is £6

It's okay, quick service and good hygiene.

Terrible service, zero answers on allergy info despite the poster they could have referred to. Leaking ceiling and blaming the landlord. Cross contamination of foods. Pulling faces and generally unhelpful. Would not visit this branch again. Manager particulatly witless with zero customer service skills. Awful awful place. Go round the corner to the Jarman Park one and try your luck there. I hope management take note and train those with the capability of change and fire the rest.

A lot of flies in there at lunch time

Good but that told me to get out as I filled up my drink for the second time although they said I could fill it up when ever I wished the food is ok in my experience I saw lots of fly's behind the counter but it was quick servse

Great subway and quick service... well, i mean i was the only one there so t'was to be expected

lazy staff forgot my order of platters from the day before then had the cheek to accuse me of lying about my order, phones his boss who then tells him to make up platters, he refuses saying he doesn't have enough bread. Don't bother with this place they couldn't care less about good service.

Great fresh food and the staff were great especially the Jamaican man he was from London south near where I grew up. Overall great service

Bad service and poorly constructed rolls. General untidiness and staff who clearly take no pride in their job.

Nice little branch. With some seating.

Great friendly service. Good food and s good price.

Easy parking, but no customer loos. Nice sandwiches.

Everytime I get coffee its WARM! I like a hot coffee!

Fantastic food alot of unique tastes

It is a typical Subway with friendly staff. I had a good meal. Pleanty of parking spaces.

Great subs and deal. Cheap, healthy and filling quick bite. Staff are friendly.

Slow service but at least they get your order correct.

Always been Served quite quickly

Good food, free parking, quiet place.

The food is generally good quality but can be a bit hit and miss when you go at a busier time. Pricey but then all subway stores are. Plenty of parking and enough seating for the not so busy times.

food is great, lots of parking and friendly staff

Food is always great. Staff very efficient. Usually go in my lunch breaks and so always pressed for time but service is always a breeze

Great value, nice, clean and friendly staff

Friendly staff and quick service. Use quite offend.

Great subway with good parking , and access from Maryland's industrial estate. Staff vey friendly and quick to make up orders. Seating can be a bit short in busy times.