Subway in Surrey Heath

Absolute banger of a place i recomend

Order delivery Wrong order delivered for someone else. The number on website/Google/just eat does not work. I have had to go through just eat complaints. I work from home and can't just up and leave and go to the store because of their own incompetence. This is second time its happened . Will not buy again.

the reason i am leaving a 1 star review is because i am disappointed with how they have the wrong menu up in the restaurant and then charging me a completely different amount to what the menu says and i spoke to them about this and they offered me a receipt as if u wanted to stare at the £12,50 price i was charge for not even a meal outrageous!!

i think its my favourte subway, i dont even lice in frimley and its not the closest one to me, tbey make sandwiches neat and nice

great service ! and kind staff 😝

Been a few times now and can say it needs some improvements, food was good but they are very stingy with the salad. The employees were no where to be seen when entering and even when they came out they had no priority on serving and then when it came to pay I was charged different prices for meals every time and it seemed to come to a higher total than when ordering online which also comes with extra side. Cautioned advised to this place.

I would recommend this place to have best subways for anyone.The friendly staff great service great food.Asif one of staff in this place was very Friendly thank you so much Asif and can’t wait to try it again hope to visit soon

Good service very polite and very clean inside

Very small portions of ingredients selected unlike other subways eg 2 thin slices of red pepper had to ask for another and was given an extra slice ? It was like every piece of sweetcorn was so valuable about 10 bits so asked for more No tea or coffee as machine broken I asked for Italian bread Twice and was twice given plain white bread and told to get spicey sauce the list of small matters made it feel like this was a smaller than expected salad roll no meat no drink £5.40 seemed expensive Avoid this subway as there are better options ones The layout of seats were clean so you can eat in. The toilet was not working I went into this subway to use he toilet and get a cup of tea so this was disappointing which motivated me to write a helpful review and warm others this is not up to subway normal high standards

Been going here for years has always been tasty with helpful staff

Could put a little more salad in .

Friendly and helpful staffs, nice environment to eat in . Didn't know what sauce to get with my tuna sandwich went with their recommendations and wasn't let down .

Always best in customer service. Nice and clean subway store

Great food and service . New items really good

Mr Ahmed was very nice and customer service was great he knew what customer wanted

Really recommended subway in firmly though waiting for new store in camberley. Mouth watering food always

It's been long time i went to this subway. They help me choosing menu. Best subway sandwich and nachos.

Tge staff member is very polite and friendly (asif)

Charged me more than what it was on their menu. And the food doesn't seem the same in the picture. Avoid

WARNIBG AVOID! i’ve been here twice now, 1st, unfriendly staff & questionable hygiene. today, i politely questioned staff member about messy/dirty work surfaces & crusty glass screen. i was spoken to aggressively & laughed at. i even saw pots of meat not in the fridge: the whole establishment is dirty & uncared for. certainly a disgrace to subway stores

Loved the quicker than expected service for a tasty sandwich, which was customized to my taste. Thank you, Subway.

Thanks too rahman for amazing service and food

Ahmed and Raman served us today very efficiant and helpfull. No complaints :)

Ahmed and Rahman were very helpful and kind. Would definitely recommend!

Been a good experience was greeted with a smile and good services by. Ahmed was a lovely guy and was very happy to work at subways and happy to have a chat with me and partner very happy visit :)

Greta service and perfect food!

Lively place with fresh food . The new management is excellent . Keeping the store nice and tidy .

I love my Subway but felt like the filling was a little shy in this branch, although still enjoyed

Best subway store in Surrey. Good service

Very nice staff, ahmed was very helpful and he was extremely welcoming. Amazing service

New management maybe. I see huge changes including cleanliness, service. Great customer service. Best subway food

Neat and efficient. Great food as well

My experience was amazing after visiting there . They take care of hygiene while making food moreover they friendly staff there is too good . I forget the name but he is a muslim guy . He is too respectful to the customers.

Ahmed great service, very good worker 10/10 👍

Food is good People are friendly Ambiance is nice

Very good service and friendly staff. Will come back again soon

Good service, food quality good and staff is very friendly

very good everything. Specially Nasos.and cookies. 👌

Worst place for delivery driver. There is no sign of which Cornor to collect the delivery from, if you stand anywhere else in the shop, you will get shouted and treated very rudely. That's disgusting.

First time having subway, walked in and was warmly welcomed. The person at the counter was very polite and made me my own custom sandwich… Food was great and i will definitely be coming here again!!

Under new management. Great service and best ever sandwich having today lunch . Keep it up guys. Thanks

I placed an order with Frimley Subway for collection. When I arrived at the restaurant I was immediately nearly ran into by two children who had toys sprawled across a table. This wasn’t much of an issue to start with as mistakes happen, it then appeared there was no adult with them, only for me to realise they were the children of staff working there. These children were running around the whole of the shop shouting and screaming the top of their voice. This was just the start of a visit which went from bad to worse. As the lady behind the counter was preparing my sandwiches, a man walks out from behind the counter BARE FOOT, sits down at the table next to me, starts to wipe his bare feet with his hands and then place his socks and shoes on. This was not pleasant to know he had just walked from behind a food prep area bare foot to start with. The man then went behind the counter and attempted to start preparing a salad box I had ordered, without washing his hands but admittedly wearing gloves. I challenged the man and asked of him to wash his hands before he starts to prepare my food. The man very bluntly said to me he is the owner of the business, that he was wearing gloves and tried to continue preparing the salad. I challenged him again and told him to stop touching my food. I explained I had just watched him touching his own bare feet on a chair next to me in the seating area and it was disgustingly shocking that he is now preparing food without even washing his hands, regardless of wearing gloves or not. This owner was very rude and told me ‘come behind here and do it yourself then.’ I was genuinely horrified by his disgusting hygiene standards and his abhorrently poor attitude towards paying customers. The lady then prepared me a new salad, however didn’t throw away the one he touched, leading me to think it was just placed back into the salad bar when I left. Just when I thought it was all over, I saw the staff then pick a handful of hash browns from on top of the merrychef oven which were just stacked on a metal tray. The hash browns were not covered or stored in a refrigerated setting, constantly heating and cooling with the continuous use of the oven. This is not only a hygiene concern but also could lead to illness due to the poor storage and bacteria buildup of food not refrigerated and constantly heating and cooling with the use of the oven. I am never normally one to complain and I understand sometimes corners are cut at busy times however the shop was empty and I have never seen, heard or been spoken to in such disgusting conditions, I am surprised they have not been flagged to environmental health agency.

Poor service , very expensive- just eat orders are clearly a priority

Make sure you ask and check your receipts at the checkout. On multiple occasions, I was charged for a more expensive sandwich than the one I ordered. The first time this happened, I assumed it was a mistake, but it occurred again during my subsequent visit. While it may be a small difference, it adds up, plus its robbing people of their money. Hopefully, the management will address this issue to ensure fair and honest practices unless the lady behind the counter is the owner herself, then there is no hope.

Very friendly staff, listened to what we wanted and done the order spot on

Absolutely disgraceful Service! Asked for more salad in my sub as there was literally 5 pieces of lettuce and about 4 olives and when I asked for more they said they would need to charge me more money and on top of that when my partner asked for more lettuce and jalapeños he was told the same thing. Was going to have to pay £3 extra for asking for extra salad!!! The lady behind the counter argued with us to the point we walked out! Would never go back. Doesn’t even deserve 1 star.

Had lunch her yesterday with my granddaughter. Will not be going back. Poor service, food was not good and two children of manager running around all of the time and their bikes in the store. My granddaughter wanted to go to the toilet but one of the young boys was in there for nearly 10 mins, making us wait. I didn't even want to give this place one star.

We Ordered through Just Eat. We got everything We Ordered except for the packets of Crisps that We ordered with each meal

Just got a BMT delivered. Wouldn’t even feed it to a cockroach!! Complete joke.

Kids running around the shop and the staff are talking in their own language while i was waiting to be served. Was trying to peacefully eat my food and the kids are screaming around. Although last time there was 1 guy doing 7 orders at once! Disgusting how they get treated.

Best subway around ,fresh tasty and place was clean ,

Pre-ordered to collect but still had to wait in queue and have order made when I was next which defeated the object! Limited staff though so felt sorry for the lady working.

Shows open till 9 pm, came at 8pm and it was closed already.

Great little Subway, no complaints and sandwich is always made the way I want. Seems to be run by a family with kids which is nice. Usually my order is misunderstood (e.g: putting cheese on when I said no prior) but always quickly solved.

As a regular customer of Subway I must say that the staff and atmosphere of this branch was not up to scratch. They seemed very disinterested in giving the usual smiling and polite service we are used to. It may have just been a bad day.

Wanted some cookies just after close and Fahad who was closing kindly opened the door and let me get 12 cookies even after close, great customer service very friendly geeza

I loved the way they treated alsoo friendly staff.

As a delivery driver we got treated so badly and waiting time 40+min when i asked if the ticket was there he shouted (you wil wait thy buzy very bad experience

Some staff talk to their colleagues instead of doing what they are paid for. However, if you are lucky, they give you good service. I come here at least every once a week, so I have had my fair share of bad experiences.

They don’t put the right amount of fillings in there subs, only 6 meatballs in foot long and they space meat out more so can put less in. Avoid if you like full portions. Also staff are rude when confronted about it

Do not go to this subway it is awful, waited 25 mins for my food to be prepared. Had to inform the employees that when things run out there is a store out the back to refill the containers.... They concentrate more on food for take outs rather than walk in customers, I will not be returning.. STAY AWAY!

Apart from the fact the place was suffering from a faulty fridge that was leaking water all over the floor, we met with polite helpful staff and the usual quality food

Welcoming and polite staff, plus great food with great choice

Good staff, good food. Quick service

5* for the food, but it feels like the staff think you are an inconvenience having entered the store instead of ordering on a app.

Standard Subway, staff were friendly, seating area was clean and tidy, decent quick lunch

Absolutely disgusting service tonight. Sub was hour & a half late only 1 turned up. Shop rang me to say driver forgot other 2 and that he would be 20mins however he never returned i rang back to be told he refused to come back out. Absolutely useless service!!

Awful place to order!very disappointed!Every time I order from them I receive something like that! I try to call them but the number they left is one digit missing! Very bad service!

Good sandwiches, same quality each time. Only downside is I feel they now give more effort in to doing their online/app delivery orders rather than being in the shop in person. So you can be stood in the queue for a fair while before being served even though no one actually physically in front of you.

Ladies need to change her gloves more often.

Very cool place please hire me i need money.

Impossible to contact due to phone number being advertised wrong on every site 😡 you now delivered to an incorrect address ....

Terrible.. Food missing, drinks missing, rolls bashed, no cheese..late delivery.Cant call, number incorrect. Avoid!

Amount in tuna in sandwich was twice less than in any other Subway. Salad amount was also smaller.

This is a great subway outlet, better than the one in Bagshot imho. Easy parking round the back.

Sandwiches are good, but the staff doesn't give me enough portions on vegetables. One staff wasn't wearing uniform. What caught my attention was there a little child running around the shop - presumably one of the worker's - without wearing PPE and touching all the machinery.

Dont use this place , placed order and received it cold and the order wasnt complete , lack of toppings ie cheese that was ordered on both items , asked for it to be toasted but guess what .... not toasted , utter joke , obviously dont care about customer service, if I was anybody I would use the camberley branch !!!! If I could give no stars I would

Good place to get a quick lunch. Fresh ingredients and good cookies

Subway is always a winner. Friendly staff speedy service as expected.

Good range of subs at a reasonable price.

It's ok for a quick bite, shame there's not more veggie stuff.

Standard subway experience. Good sandwich and fresh ingredients.

False advertisement!!! THEY ARENT OPEN AT 9:30 PM!! THIS BRANCH AND BAGSHOT!! BOGUS

Service is trash and never opens on time but food is still ok

1 star is to many absolute shite service, dead slow and no motivation, they look ike they don't want to be there wrong sauce on my sandwich I had time to get a drink and drink it whilst I wait for my salad to be put on, no it wasn't busy he was dead slow. If your in a rush AVOID

Fiendly atmosfere, clean and fast service

Never open at 7am as advertised, last time nearly eight and still shut, very unreliable these day's.

Didn't have brown bread options which was dissapointing but otherwise good service.

Really friendly. Fast service even when it's busy.