Subway in Glasgow City

Musra provided exceptional customer service during my visit to Subway! She was friendly, attentive, and made sure my order was perfect. Her positive attitude and efficiency made the experience truly enjoyable. Highly recommend! 5/5 stars - thank you Musra!

Honestly blows my mind this branch can be so consistently slow. 50 minute prep time for a 6 inch chicken tika? How? Did you have to slaughter the chicken yourself?

Very very bad service in this subway

Finally, a Halal subway. Nice staff and melts are great.

Worker didn't say bye back to me and the food tasted like dog

That was obscene behaviour. I will never come here again😣. Staff behaviour should be more friendly.

Should have a zero stars option. Avoid this store if you want a decent sandwich. A lady (who claims to own the store but couldn’t remember how to make the sandwiches without looking at each ingredient for long periods) served me and my wife a footlong each, after she made them she told us to that we weren’t allowed any salad on our sandwiches, then said she had to charge us extra for the salad or charge us for each ingredient added as it’s a custom sandwich now, then started being passive aggressive to us. She clearly has no clue what she’s doing and I felt embarrassed for her to have the brassneck to try milk more money out of us for a standard service in Subway. Also, the sandwiches were out of date or something else because they didn’t taste right, so freshness obviously doesn’t apply either to this store. If you want a subway sandwich I’d avoid this place and go elsewhere. I’d be surprised if this store is open much longer if that’s the standard behaviour and service. 0/5 stars.

Will not be coming back here again!!! Absolutely horrid service from the lady that works here - very passive aggressive. We ordered a footlong and a 6inch, she put the wrong toppings on the 6inch and we asked her to just wipe it off and we would still take it. She wouldn’t let us and said you can pay and take it or pay and bin it- when it was her own mistake. We told her we would not be paying for this and asked if she could make a new one. We stated clearly to her what we wanted yet she made it seem like we were wrong. She very passive aggressively through the 6inch in the bin and proceeded to act inappropriately for a subway staff member which was seen in her attitude and mannerisms. We eventually got our order however left very unhappy and we’re charged extra for our footlong.

First of all - wouldn’t have even given any stars at all. Absolute s*** show of a store Went in to order food but it as if the staff have a grudge against for no apparent reason Even when they make your sub, there’s hardly any meat and salad, definitely not made with love. Tastes awful and the service from the staff is appalling. I order in many other subways, and have gained points to spend but every time I go in to spend it - staff reply saying “points system is broken” This is the only halal store that’s closest to me, and it’s run by some ignorant individuals who do not care about people. Any other store I have been to its perfectly made, with fulfilling amount of ingredients and served respectfully. Wouldn’t recommend anyone to come here. AVOID AT ALL COST

I really need to think how this is one of the biggest food brands worldwide mean while the staff can’t do the most basic of things. I went about 12:30-13:00. The line was massive but I was there early I ordered a hearty Italian bmt NO CHEESE toasted because cheese makes me very sick. They make my sandwich wrong and I tell them and they start trying to make it my fault that they don’t understand basic instructions but they still remade and gave me herbs and cheese this time and of course they all gang up on me to try and make it my fault but still remake it. After a 20 minute wait I had some food and took about 2 bites and everting was fine then I went back for a 3rd and smelt the worst stench I have ever smelled and I past it to my friend to see if it was just me but he said it was to. Stupidly I thought it was normal and took a bite I instantly spit it out I start feeling very sick and my throat started closing up I am still in bed extremely ill. Subway have some standards

The Staff are Great Great Service and Lovely Food

Staff behaviour is very rude to delivery drivers.

Went to this Subway at 9.30pm 30 mins before closing to use a promotional voucher. I checked on the Subway website to make sure this store was participating. I walked in, the member of staff looked at me and made a face straight away. I walked up to the counter and asked if I can use the voucher, she made a sarcastic smile and said 'okay' and then instantly changed her statement to 'oh we're not accepting these' even though I told her that it's date has started and I've checked on the website. I firmly believe I was refused this just because there was 30mins left before closing and the staff just didn't looked bothered at all!

Worst subway I've ever had, had to bin it, breads stale and solid, ingredients are off. Meatballs.solid . Waste of £30 vile

It's good to have a healthy takeaway option

Staff may aswell be sleeping. Avoid unless if you enjoy a long wait.

Yes, its halal chicken. Love to visit because near to my house and never been busy.

Customer service is appalling. Owners are extreme cheapskates. Go to another Subway if possible.

such a pathetic customer service. The lady (with cap on) is so rude and unprofessional. utterly disgusting service.

I like to apologize to the owner but your staff require more training. I asked for two steak salad boxes, and the short stocky girl with the cap I think her name starts with a letter N, heated up my two portions of steak in the container and there was a big queue, I waited for at least 10 minutes as the queue was long, the meat in the container was cold, as I couldn't see any steam coming off it anymore, I requested for a new portion and she put the steak back into the microwave and I told her I want a fresh portion as she is reheating the same steak, that was already heated from before, then reluctantly she gave me two new portions and heated it up for me, but the old two portions back into the main serving dish where she serves the next customer. On top of that she let a someone skip the queue because it is her friend and served him because his "food was getting cold." I think subway need to audit this branch, as she put cooked meat back into the main serving where she serves the next customer. Especially when you are paying £17 for two portions of salad and meat, you are not just paying for the food, you are paying for the service. This was between the time of 2:30pm and 2:45pm This is absolutely shocking.

It was like lunch time and there was lot boys so sometimes they can be mean and service was a bit slow and atmosphere was bit of not felling it was peaceful

The sales lady gave myself and friend a wow customer service

Excellent customer service prepared lunch for 32 including selection of subs and cookies. Was ready for collection at the agreed time. Will definitely use again.

Anna is an absolute legend. We turned up right on 9am to order 28 subs for an asap order for clients who were leaving at 10am prompt. Our server Anna was on herself but was amazing. She got straight to work making everything as fast as she could knowing our time constraints. While making each sub presentable and proper. Although rushed of her feet with a que forming. Anna was still able to work with a smile and be very pleasant at the same time. Anna was able to get our order done in great time and we were able to get it to our clients before they left. We cant thank Anna enough for her amazing service and hope this doesn’t go unnoticed with her bosses as she certainly stepped up and saved the day for us. Cheers Anna. 10/10.

Ordered on Uber eats as a group order for pick up from paisley road west subway. Staff are always really friendly and super helpful writing everyone’s names on their food so it’s less confusing for us. Have ordered multiple times from here and would definitely order again.

bad attention and I pay more than normal

Wait time too long not worth it avoid at all cost

Really not the best subway and usually try to avoid it if possible although not the worse place ever. Food is ok as it's just about the same at any subway branch, the interior looks just sad and depressing all the time. Staff often ask the same question 2 or 3 times in a row and it's not the first time I've asked for no cheese then quickly had to ask them to take it off as they put it on anyway. I have ordered on the app for collection before and still had to wait for them to make the order once I had arrived despite it not being busy at all when I went to collect my order and waiting the time it stated on the app when it should be ready for collection. Also had an issue when trying to redeem points using the QR code to get told the reader wasn't working and they didn't ask for the fully written out code which also could have been used.

Helpful quick service from Musra

7.79 for a salad, drink and a cookie? When did subway get sooo expensive? Used to get a salad and drink for under 4 quid! Last time I'll be going to subway

Shocking customer service... waited nearly two hours for a just eat delivery which never arrived... when i called they offered to send sub cold as their oven broke... then when i wanted to cancel they just stated i need to take it up with justeat even though i couldnt on the app as they set status to driver at the restaurant. After speakimg to a staff member called sarah (supposed manager) she actually laughed at my complaint on how long it took without any update from their branch to advise... eventually managed to get manager to cancel and refund my order which they previously said they could not do (laziness my guess)... you dont laugh at your customers when they are genuinely complaining about your bad service, thats just plain rude after waiting so long! Wont use this place ever again pure jokers

we had a good lunch price is very cheap

Genuinely the worst subway about, slow as a week in the jail and barely understand you

The workers are an ABSOLUTE DISGRACE, Everytime I’ve been in here they try to charge you double and get away with it then make you wait for the rest of the customers to be served while you stand there with your food getting cold before they give you your money back. DO NOT GO HERE!

you dont go wrong with franchising

Potion size of nachos was fit for a mouse.

Really good food and helpful staff thanks again Graeme

Food is good. Only thing im angry about is this ben & jeery ice cream!!! In menu there was 465 ml of ice cream for 6.49£ I paid on and ordered it. Only i got small version of it!!!! 100 ml in stead of 465ml for same 6.49£ Thats a cheating!!

I come here regularly and it is quite nice. The staff are generous and helpful.

Taste was ok not that great, not great place for vegeterians its best place non veggies. There are only options either patty or salad even taste was not that great can do better for vegeterians.

"all salad items" meant no pickle and jalapeno apparently. And cheese and toasted was vegan cheese?!? Visited 20/2/22 at 3pm the only thing I could taste was the coconut in the vegan cheese 🤦

Clean facilities, friendly and helpful staff and the usual selection of sandwiches

I use this Subway 3/4 times a week, exactly the same order on the app but recently they are constantly getting the order wrong. From adding ham or other meats, I only eat Turkey to just half the order today. Once they replaced the incorrect order, 3 hours after I called when I live 2 mins from them. I do not recommend this place especially if you have dietary preferences or allergies. You have lost a loyal and frequent customer.

Nice food and Cheery service always! Got a free cookie too 😊

2nd review After my not so great experience at this shop last week and my subsequent complaint, I was phoned by the manager Tirath who apologised on behalf of her employee and offered me compensation. I went there again today. My experience of this shop today could not have been more different. It was lunchtime and the shop was busy but both Tirath and Kash came over and apologised again to me. Both were very pleasant and the opposite of the employee last week. Tirath explained that she had disciplined the employee and apologised several times. She offered to compensate me with the same meal as last week. The shop by this time was extremely busy but she took me to the side and prepared the order herself. Maybe last week the employee was just having an off day and I normally avoid businesses who have such employees because these businesses don't deserve my hard earned money. After my good experience today, I will probably be back whenever I am passing by. Thank you Tirath and Kash for the speedy resolution to my complaint and also the free lunch.

In with my Grandsons, the gentleman was very nice

Very fast order, well done and friendly staff

Very handy location with friendly and helpful staff.

Excellent service. Two perfectly made subs placed in boxes, and cut neatly. The girl who served us and made them deserves a pay rise!

Such a bad experience. Bought a six inch sandwich at around 10am, bread was tough and old(probably a day old) how I know? Coz I worked in a subway for two years. Salad wasn’t fresh, Cucumber was literally mouldy and smelling off.

Asked for cheese and toasted on all. Phoned to complain and he said he was running out of produce. Salad was poor. Fillings we struggled to find. Bottles of juice were not chilled. No toy in the kids meal. Wasted £40 today. Our family will never be back. The staff member totally unhelpful on the phone. AVOID THIS PLACE

Amazing food and everything is fresh staff is very friendly and sound morning staff is excellent the girl in the morning serve everything perfectly amazing customer service

Asked for my footlong to be heated for a bit longer as I'm sure I got food poisoning from undercooked meat at this branch. Got a very rude lecture from staff member not to ask for longer cooking again. Very poor customer service.

Cool staff. Very friendly. Good fresh food

It's a subway a few yards down from the actual subway, remember though this halal so don't ask for a bacon breakfast sub

Service was very slow as only had one member of staff on

Had an amazing subway yesterday evening - as always Brilliant service the female staff was welcoming - ordered veggie Pattie and chicken tikka spot on - will defo be coming again this week for more subway! 😊

im not overly impressed with their customer service.

Girl took ages to serve us then when she tried to we couldn’t understand her but that was only after she seen us come in door then when we spoke to her she turned her back on us n continued to prepare lots of buns but we were only customers there so after 5mins of waiting we retreated back to Greggs

Good subway. Staff friendly and decent amount of toppings on sub.

Love subway. The service in this branch is always really good. Keep up the good work

Love this place,good on a wet day

Customise your sandwich,your way. Wide variety of pre-set options. However the club sandwich is no longer one of them.

I wud have rated it highly but to expensive.

Quick service, courteous staff. Halal meats are served here.

Very unclean although sandwich was tasty as hell.

Always great subs for any time of the day. Good breakfast subs too.

Food is always good but ITS GETTING EXPENSIVE!!!

Staff were useless, got everything wrong in our order. Had to keep correcting them as they were making our subs.

Would have given 5 stars if it I hadn't met this one particular staff named Sadia. I have had subs from several Subway branches but I never met such a rude and stupid staff like Sadia. Interestingly, Here I found similar posts against Sadia, one was 8 months ago,

Excellent staff other than one who was extremely rude and unprofessional. Her name was Sadia.

Horrible filthy shop .glass was dirty where sandwich fillings were held .staff had long hair pulled back from her face but no net protection .shop needed a good deep clean wouldn't recommend eating here .portion sizes also a disgrace compared to any other subway I've been to so disappointed

Came for a bite to eat after visiting The Glasgow Climbing Centre ............. just like any other subway, fast, friendly, clean, filling, tasty.

The guy didn't toast my sandwich and I got back into my office to find this out. I brought it back and the guy was rude and treated the female staff like they were from a sweatshop factory. He argued with me and didn't understand my point that the bread was too soft too have been toasted. He was rude and ridiculously poor in customer service skills. I would urge subway to improve their services as I definitly won't be going again.

Horrendous, only 1 worker on at Paisley Road West. Incredibly slow to the point I wont be back. We were the 4th and 5th customer in line and must have been in for 30mins

Decent food with lots of choice, cheap :)

I enjoy having lunch here everyday. It's a lovely and spacious place to eat healthy food with family and friends. As far as the staff is concerned I find them helpful, friendly and kind. The manager and the people who work there are always ready to serve you in the best possible way also when it is busy. I highly recommend this place.

I had visited this subway awesome staff nice and polite good service fresh food must be come back

Brilliant service. Staff is very friendly. They always serve fresh food. The meat balls piping hot, chilled drink and a hot coffee made my day. Thumbs Up :)

Brilliant service. Staff is very friendly and helpful.

Never open when it should be,very rude owner

Newly introduced wraps are awesome

The staff were extremely helpful ..x

went to order 20.30 tonight staff lady named sadia was verrrrry rude.did not order went to another subway.

Neat and clean place with opportunity of getting healthy food

Loved it so much got a discount and happy what I got xx

Love it slightly overpriced but glad there's finally a halal Subway shop in the city centre.

Good place for quick and healthy food option. Staff is also good

Very nice staff friendly and warm

Please avoid this food is not halal

Halal chicken, friendly staff. Nice & peaceful

Suitable place for group of people or family to set in

great food staff really nice and helpful

Staff were super rude, when asked what ISN'T halal i was questioned why I would not eat Halal meat. Then given complete attitude. This was awhile ago and already complained to head office.

Frische Zutaten, schnelle Zubereitung. Leider fing die Verkäuferin bereits eine halbe Stunde vor Ladenschluss mit den Reinigungs arbeiten im Essbereich an. Das sollte nicht passieren, wenn noch Gäste da sind.

Foods OK. Staff can be bad depends who serves you.

Well served. Staff is good and very friendly and patience

Parking can be a problem as on a very busy road

clean store and fresh food always ❤️ Nice and helpful Staff

Poor service in the Shop today ended up walking out and leaving order after the lady serving looked ready to explode after she gave me the poorest looking salad I've ever seen .Thought she was a bit ignorant on my last visit but I always give the benifit of the doubt but after thismorming I can now say I will not be back in the branch and will advise my friends and family the same . Poor service !