Subway in South Lanarkshire

We ordered juice with it as it’s a meal deal and we didn’t receive it also the bread isn’t toasted also there is no cheese on both of them aswel should of ordered elsewhere 👍

Awfull , the bread was completely stale and was like a brick when it arrived

I'm not sure if the driver got lost, as he delivered to the front door, passing my back gate first, plus it was pouring.

Food was perfect just what I needed 😋

Really good food ... Feels saintly to have a huge salad box, the Southwest Sauce just takes it to another level, and you can never have too many pickles. Plus two Footlongs, 1 x 6" Sub, Footlong Churro was immense.

the order was spot on, the delivery driver was rude

Driver stole my food! Seen him sit there then he drove off

Food was cold and wasn’t toasted like asked

Missing item on delivery - ice-cream. Phoned the branch to ask if out of stock or not placed in bag. They said items are given individually for delivery driver to seal. Food also lukewarm at best. Disappointing

Nice staff environment is lovely here Price very reasonable

Just what I needed look forward to ordering again

Rude staff, walked into the shop and was chastised for not selecting the toasted option on the app (which I had)

delivery was 30 minutes late. food was cold and some fillings missing. won't bother ordering from here again.

gave me wrong sub and only suggestion they had was to tell me to either come pick up a new one myself or spend more money on a new order to get the right one delivered absolute joke

There is no salad or sauce on my footlong. Its just plain even through it says salad and sauce.

was a lovely change to our usual lunch ,products were fresh and delivered within the time said

We waited more than an hour for the food ,

Staff are lovely, foods tasty and place is clean x

Hit or miss with the food sometimes good others bad will scam you out of deals they offer on the app

Order was on time however wasn’t our order at all. When we said to the driver it wasn’t ours he barely done anything and tried to leave as if the order we received was okay to give us. After contacting the store they then said they couldn’t send our original order out or a new order out with no reason as to why. Saying he doesn’t know what hes meant to do. Upsetting.

Order wasn’t read for time specified but 10 minutes later despite order being placed 2 hours before hand, no sense of urgency from staff either

was nice n hot for a change exactly what I asked for and all enjoyed

Once again, bread not toasted, no cheese and ham/salami fridge cold. Will not be ordering again. Considering the prices they charge, you would think they would get my order right 😡

Was given someone else’s ordered and when we phoned the restaurant person on phone had no clue how to help us and when asked for manager who he said wasn’t even in building offered to give us their number and when told is was pointless he says ‘yeah’

taste was amazing, food hot , will order again.

Lovely friendly young girl served us tonight. Food was good and the place was very clean and tidy as the tables and floor are often very untidy in here. We got good service with a smile and a bit of friendly chat 😊

Good atmosphere and nice service Really enjoyed there with good quality of food

I’m happy as I know they’ve been busy and received wrong drink which I’m not happy about

Bread on both subs hard and stale, meatballs hard totally overdone or stale, no cheese or sauce added. Usually enjoy a sub but unfortunately everything tasted old hard and definitely not fresh.

For the price the food shouldn't be cold, 5 minute car journey away

Best delivery time I have seen

missing juice from meal deal. bread not fresh

Problem with delivery driver meant the food atrived almost 1.5 hours late Disappointed

great quality of subs. defo going to use this again

Order was wrong, chicken tasted horrible

Delivery driver didn't have a clue where my address was, I had to talk him through directions, then once he arrived in my street he asked if I could come to the car and collect, the food was COLD what's the point !.

tuna tato came with only tuna bread super stale

ORDER STATES DELIVERED!! NOT TO MY ADDRESS !! EXPENSIVE ORDER AND I PROVIDED DELIVETY INSTRUCTIONS, ALSO THE DRIVER SHOULD HAVE ASKED FOR A CODE , WHOEVER HE DELIVERED TOO !

Size of portions in here is smaller than any other subway I have ever experienced by far!!!!

Food ok, except forgot the dips. Service off the app. Atmosphere it was empty

Haven’t received the order driver marked it as delivered and took the food as I have a ring door bell camera so I have proof it wasn’t delivered

I don't know how the food was because It never turned up. Third time now they've turned up the wrong street and then disappeared off the map. If the drivers can't understand basic written instructions, how are they even safe to drive here?

never received my order yet again and cannot get to speak to anyone about it. same happened 2 months ago have been waiting on refund and chasing with no response. ordered this evening, no delivery yet again, website said delivered. not to me!!

Order was late. Delivery driver ignored our sign to come to the front door and instead entered through out back garden leaving the gate open allowing my dog to get out. Not impressed

Driver refused to do his job and stood out side waiting for me to collect it that is no his j

Driver drove straight through my street and went to collect another order then came back with my cold food.

churros taste like month old grease

Absolutely rushed into ordering when had never been before , charged me for a dry roll

This is 2nd time at Subway I’ve had missing items. Just realised I can claim back via app.

Really good delivery and amount everything was right

Order a salad with peppers and cucumbers and lettuce and use gave me a box off lettuce I also asked u to heat up the chicken and u didn’t I also paid extra for the chicken and I never got extra chicken ur shops a joke

wrong food sent. very unhelpful when I called about it. I will never order from this shop again

When food arrived driver asked for a tip, explained I had no cash which is why I paid card. He then said put tip on through app. Very rude asking for tips if I don’t give one

The delivery was hot but unfortunately the order was wrong... Got 2 philly cheese steaks which isnt what i ordered 🤷‍♂️

I was missing my caramel with my churro

The sub was hard and hash browns cold - as if they'd prepared it when I ordered it and left it sitting for the hour until the requested delivery time. Very disappointing :(

Food wasn’t very warm when it arrived and one of the sandwiches were missing cheese.

cookie was fab and churro was mid x

ordered online and order still wasn’t ready after 20 minutes and then had to wait another 10 for them to actually make it. Friend ordered a footlong cookie and was told there was none despite other customers such as myself ordering one and getting it. #bigfatliars

Service was absolutely terrible! After having to deal with the price being full whack, although having a 50% offer on, they failed to let us pay cash, and said the offer was unavailable when paying with cash, and that must pay with card. Failed to give a receipt, meaning a refund was non-negotiable. Overall, the service was appalling. Would not recommend.

Service was appalling. Was made to wait over 30 minutes in a queue, to then be told that their half price offer on footlongs, is unavailable with cash, and that you must pay card. Overall service was really poor. Would not recommend.

Absolute chaos!!! I was queuing for 25 mins despite there only being 3 ahead of me. They are only interested in the online orders, and they don’t have the space or manpower to cope with customers in the shop! It’s clearly not the staffs fault, they are just doing as they’re told. Asked me four times what I wanted and burned 2 of my subs so had to remake whist the others went cold! I’ve said it before, but this time I definitely won’t go back!

Not the best Subway and I really like sibway

Completely mixed up the two subs, both subs have wrong ingredients and one sub didn't even have any sauce. Please double check order next time.

Frozen hash browns, smoked ham which wasn’t chosen, no dressing when choose sweet onion, lettuce was not fresh

Driver did not knock on door, was left on top of fence, when I noticed it it was wet and soggy from rain and was unedible

Food came quick but with only lettuce in my salad

Yummy 😋 bit spicy 🥵 but really enjoyed it

Ordered the BBQ Baller footlong sub. Meatballs were overcooked, bordering on burnt and sauce was thick and tasteless. Sides were cold too.

Got a salad with Chicken Tikka, Jalepinos, Onion and Pepper w/ southwest sauce. Basically just got a bowl of lettuce and barely any of the other ingredients. Stingiest portion I've ever received from any subway.

40 minute wait and total chaos. Multiple orders wrong to other customers, people ordered on the app only for them to make up the order when they arrive (absolutely zero benefit), and not for the first time they put an absolutely derisory amount of cheese, salsa, and jalapenos on my nachos. Will not be back.

Really disappointed in the time we waited for our order

slow no one seemed to know what they were doing 2 people infront and myself had to correct the worker as he was making the wrong sandwich order time to collect was 2:15 got the food at 2:35 and was cold overall bad experience and i think everyone would agree that gos to that shop in the future

Put my cold drink in next to the warm sub so now my sun is freezing cold thanks soooo much, absolute joke

The quantity of salad was very poor compared to previous orders. There was not much of it. in addition, no light mayo was on the salad as requested.

Worst customer service .. the guy at the till was aggressive and was serving the food as it was free .. any option get to a better sub way .

food was expected to arrive about 40 mins after I placed my order, there was a delay and it was updated but clearly the food was made and just left the entire time, freezing cold. driver sat in the car and called me outside rather than actually looking for a house number. if I wasn't recovering I would have picked it up myself because the lack of accountability is shocking when not in person.

if I'd wanted it toasted I'd have asked for it so thanks for that a lunch that is now inedible because you can't read and follow a simple order

Cucumbers in the salad were rotting. Had to put the whole thing in the bin. Cucumber slime everywhere

Never received order it was delivered to wrong address

Got to be the worst service ever. Food came, was the wrong thing then the delivery driver came back and gave me the right thing and forgot my drink. Food was freezing.

Driver was in the street but didn’t deliver the food , that’s twice with subway won’t be using again

Can of juice not diet. Cookie not included in order and too much ranch sauce. Not impressed

Literally got basically no salad in my salad box so confused 🤔

I got a meatball marina the meatballs where dried out and the sub tasted like disinfectant took one bite and had to bin it. Disgusting

Excellent service from the driver, great delivery with a smile

Ordered footloong received 6inch

The quality of this food was terrible no mention of an egg on this sub. Yolk burst all over my order far too much tomato sauce and tastes terrible.

I never received my order and telephoned subway still waiting on a call back nearly 3hrs later !!!!! Will not use again

Absolutely devine subs the pair of them , wonderful tikka technique , cheese bites were colder than the north pole but shall let it slide as the chicken nacho bites were rather tasty, chipotle Southwest sauce does hit rather diff

Tried to deliver to the wrong house, had to run down the street to collect it

Freezing cold. My hashbrowns were all over the bag. Waited nearly an hour and a half for delivery with a ‘25 minute wait’. This subway is always a shambles

Sub was not 6 inches. It was tiny!!! Food was stone cold. Driver also clearly had more than one order and was driving all over East Kilbride.

The person who served us could hardly speak any Englih.Iasked for a Seak philly cheese and when I gorgeous home it was ham cheese and jalapeños,it was vile .

Driver never gave me my full order

Very shady, they won't tell you that there is a promotion or a deal, they'll charge you the full whack (if they can get away with it). I've been there a few weeks ago and there was a deal you could get a 6 inch meal deal for kids for free (or very little money) with a footlong - I went in with my kids, no word mentioned, both my kids wanted 6 inch meal deal, I got a footlong, but did I get a deal? You guessed it right, I did not. I've noticed a poster on the window and even mentioned that to them but all I got was "you can get it when you buy a footlong NEXT time". I've been there today and actually clocked a deal which was any footlong for £4.99. Ordered 2 footlongs for my kids, they charge me the full price again! Unless you know what deal is available they will charge you a full price. Very poor customer service, very underhand. Food as you'd expect it in the Subway, very good, but the experience is ruined when you know you're getting ripped off. I won't be going back, will go to EK instead probably.

This is a complaint about Subway, not Just Eat as a service. My Sub was burnt, dry, and all the cheese had melted off the bread. My daughters Sub was toasted when I hadn't selected this option. Don't usually complain about things but I feel the whole order was just a let down.

No complaints, everything ordered was delivered quicker than stated time :)

Worst subway I’ve ever had hard and burnt

The food was nice and fresh good