Subway in South Lanarkshire

Problem with delivery driver meant the food atrived almost 1.5 hours late Disappointed

great quality of subs. defo going to use this again

Order was wrong, chicken tasted horrible

Delivery driver didn't have a clue where my address was, I had to talk him through directions, then once he arrived in my street he asked if I could come to the car and collect, the food was COLD what's the point !.

tuna tato came with only tuna bread super stale

ORDER STATES DELIVERED!! NOT TO MY ADDRESS !! EXPENSIVE ORDER AND I PROVIDED DELIVETY INSTRUCTIONS, ALSO THE DRIVER SHOULD HAVE ASKED FOR A CODE , WHOEVER HE DELIVERED TOO !

Size of portions in here is smaller than any other subway I have ever experienced by far!!!!

Hit or miss with the food sometimes good others bad

Food ok, except forgot the dips. Service off the app. Atmosphere it was empty

Haven’t received the order driver marked it as delivered and took the food as I have a ring door bell camera so I have proof it wasn’t delivered

I don't know how the food was because It never turned up. Third time now they've turned up the wrong street and then disappeared off the map. If the drivers can't understand basic written instructions, how are they even safe to drive here?

never received my order yet again and cannot get to speak to anyone about it. same happened 2 months ago have been waiting on refund and chasing with no response. ordered this evening, no delivery yet again, website said delivered. not to me!!

Order was late. Delivery driver ignored our sign to come to the front door and instead entered through out back garden leaving the gate open allowing my dog to get out. Not impressed

Driver refused to do his job and stood out side waiting for me to collect it that is no his j

Driver drove straight through my street and went to collect another order then came back with my cold food.

churros taste like month old grease

Absolutely rushed into ordering when had never been before , charged me for a dry roll

This is 2nd time at Subway I’ve had missing items. Just realised I can claim back via app.

Really good delivery and amount everything was right

Order a salad with peppers and cucumbers and lettuce and use gave me a box off lettuce I also asked u to heat up the chicken and u didn’t I also paid extra for the chicken and I never got extra chicken ur shops a joke

wrong food sent. very unhelpful when I called about it. I will never order from this shop again

When food arrived driver asked for a tip, explained I had no cash which is why I paid card. He then said put tip on through app. Very rude asking for tips if I don’t give one

The delivery was hot but unfortunately the order was wrong... Got 2 philly cheese steaks which isnt what i ordered 🤷‍♂️

I was missing my caramel with my churro

The sub was hard and hash browns cold - as if they'd prepared it when I ordered it and left it sitting for the hour until the requested delivery time. Very disappointing :(

Food wasn’t very warm when it arrived and one of the sandwiches were missing cheese.

cookie was fab and churro was mid x

Service was absolutely terrible! After having to deal with the price being full whack, although having a 50% offer on, they failed to let us pay cash, and said the offer was unavailable when paying with cash, and that must pay with card. Failed to give a receipt, meaning a refund was non-negotiable. Overall, the service was appalling. Would not recommend.

ordered online and order still wasn’t ready after 20 minutes and then had to wait another 10 for them to actually make it. Friend ordered a footlong cookie and was told there was none despite other customers such as myself ordering one and getting it. #bigfatliars

Service was appalling. Was made to wait over 30 minutes in a queue, to then be told that their half price offer on footlongs, is unavailable with cash, and that you must pay card. Overall service was really poor. Would not recommend.

Absolute chaos!!! I was queuing for 25 mins despite there only being 3 ahead of me. They are only interested in the online orders, and they don’t have the space or manpower to cope with customers in the shop! It’s clearly not the staffs fault, they are just doing as they’re told. Asked me four times what I wanted and burned 2 of my subs so had to remake whist the others went cold! I’ve said it before, but this time I definitely won’t go back!

Not the best Subway and I really like sibway

Completely mixed up the two subs, both subs have wrong ingredients and one sub didn't even have any sauce. Please double check order next time.

Frozen hash browns, smoked ham which wasn’t chosen, no dressing when choose sweet onion, lettuce was not fresh

Driver did not knock on door, was left on top of fence, when I noticed it it was wet and soggy from rain and was unedible

Food came quick but with only lettuce in my salad

Yummy 😋 bit spicy 🥵 but really enjoyed it

Ordered the BBQ Baller footlong sub. Meatballs were overcooked, bordering on burnt and sauce was thick and tasteless. Sides were cold too.

Got a salad with Chicken Tikka, Jalepinos, Onion and Pepper w/ southwest sauce. Basically just got a bowl of lettuce and barely any of the other ingredients. Stingiest portion I've ever received from any subway.

40 minute wait and total chaos. Multiple orders wrong to other customers, people ordered on the app only for them to make up the order when they arrive (absolutely zero benefit), and not for the first time they put an absolutely derisory amount of cheese, salsa, and jalapenos on my nachos. Will not be back.

Put my cold drink in next to the warm sub so now my sun is freezing cold thanks soooo much, absolute joke

Really disappointed in the time we waited for our order

slow no one seemed to know what they were doing 2 people infront and myself had to correct the worker as he was making the wrong sandwich order time to collect was 2:15 got the food at 2:35 and was cold overall bad experience and i think everyone would agree that gos to that shop in the future

The quantity of salad was very poor compared to previous orders. There was not much of it. in addition, no light mayo was on the salad as requested.

food was expected to arrive about 40 mins after I placed my order, there was a delay and it was updated but clearly the food was made and just left the entire time, freezing cold. driver sat in the car and called me outside rather than actually looking for a house number. if I wasn't recovering I would have picked it up myself because the lack of accountability is shocking when not in person.

Worst customer service .. the guy at the till was aggressive and was serving the food as it was free .. any option get to a better sub way .

if I'd wanted it toasted I'd have asked for it so thanks for that a lunch that is now inedible because you can't read and follow a simple order

Cucumbers in the salad were rotting. Had to put the whole thing in the bin. Cucumber slime everywhere

Never received order it was delivered to wrong address

Got to be the worst service ever. Food came, was the wrong thing then the delivery driver came back and gave me the right thing and forgot my drink. Food was freezing.

Driver was in the street but didn’t deliver the food , that’s twice with subway won’t be using again

Can of juice not diet. Cookie not included in order and too much ranch sauce. Not impressed

Literally got basically no salad in my salad box so confused 🤔

I got a meatball marina the meatballs where dried out and the sub tasted like disinfectant took one bite and had to bin it. Disgusting

Excellent service from the driver, great delivery with a smile

Ordered footloong received 6inch

The quality of this food was terrible no mention of an egg on this sub. Yolk burst all over my order far too much tomato sauce and tastes terrible.

I never received my order and telephoned subway still waiting on a call back nearly 3hrs later !!!!! Will not use again

Absolutely devine subs the pair of them , wonderful tikka technique , cheese bites were colder than the north pole but shall let it slide as the chicken nacho bites were rather tasty, chipotle Southwest sauce does hit rather diff

Tried to deliver to the wrong house, had to run down the street to collect it

Freezing cold. My hashbrowns were all over the bag. Waited nearly an hour and a half for delivery with a ‘25 minute wait’. This subway is always a shambles

Sub was not 6 inches. It was tiny!!! Food was stone cold. Driver also clearly had more than one order and was driving all over East Kilbride.

Very shady, they won't tell you that there is a promotion or a deal, they'll charge you the full whack (if they can get away with it). I've been there a few weeks ago and there was a deal you could get a 6 inch meal deal for kids for free (or very little money) with a footlong - I went in with my kids, no word mentioned, both my kids wanted 6 inch meal deal, I got a footlong, but did I get a deal? You guessed it right, I did not. I've noticed a poster on the window and even mentioned that to them but all I got was "you can get it when you buy a footlong NEXT time". I've been there today and actually clocked a deal which was any footlong for £4.99. Ordered 2 footlongs for my kids, they charge me the full price again! Unless you know what deal is available they will charge you a full price. Very poor customer service, very underhand. Food as you'd expect it in the Subway, very good, but the experience is ruined when you know you're getting ripped off. I won't be going back, will go to EK instead probably.

The person who served us could hardly speak any Englih.Iasked for a Seak philly cheese and when I gorgeous home it was ham cheese and jalapeños,it was vile .

Driver never gave me my full order

This is a complaint about Subway, not Just Eat as a service. My Sub was burnt, dry, and all the cheese had melted off the bread. My daughters Sub was toasted when I hadn't selected this option. Don't usually complain about things but I feel the whole order was just a let down.

No complaints, everything ordered was delivered quicker than stated time :)

Worst subway I’ve ever had hard and burnt

Order packed on its side - half the dip dripped out the box. Have ordered on various occasions and the box was packed flat. This order was a mess. The food quality was okay

The food was nice and fresh good

The food order took two hours from order to delivery .. it had clearly been lying waiting collection as it was all very cold and hard toasted sandwiches inedible

Arrived cold with missing items

Sandwich was hot, delicious, on time. Fries were hot but hard and overcooked, threw them in the bin, a waste of 3.99. I just think people don't care about quality service...i have in the past ordered large fries and what i have received was regular fries, i just feel i am being ripped off sometimes by the restaurant...not happy.

The guy that made my sandwich had crud around his mouth 🤮Not sure why his assistant didn't say anything to him, I've been three times now but can't say I've enjoyed anything form here, I was looking for something different than MD's oh and my crisps tasted stale and the date was only good for a few more weeks but soon as I bit into them the texture was off and definitely the taste, infact the more I think about it the worse it gets, trying to leave on a positive note I can say I gave it a try but it's not for me and maybe you'd enjoy it more than I did.

Unbelievable!!! Vegetarian daughter ordered a meatless Philly steak and was sent a meat sandwich. She normally has no issue so took a bite before realising. Called Subway who couldn't give a toss and also said they knew they'd sent the wrong order. Absolutely furious!! They said I'd to go to the shop for a replacement and all they could say was sorry. They knew and did nothing!! Absolutely disgusting.

Food was pretty cold and i waited over an hour for delivery. Delivery before has been early and food hot pretty disaapointed

I always order from here with no issues however the lettuce didn’t taste fresh today it tasted a bit off

My sub was amazing however the nachos weren't nice at all and I ended up not eating them

Salad box was missing some ingredients and had others not asked for

Freezing cold inedible rock solid bread wedges freezing

Won’t let me select more than 5 mins late but was actually almost 2 hours from order time which was meant to be 20-35 mins delivery time which is why we ordered from here as we were in a rush. Realised as we ordered that the road outside restaurant was closed but we should have been warned it was going to be this late. Food was of course cold and mediocre anyways, hardly any salad and burnt bread.

Asked for the sub to be toasted and it’s not at all. Payed for 2 bottle of juice and only got one

Ordered 2 wraps. Got one. Poor show.

Bread not as good, very stale the past 3 times. Will give a wide berth for a while.

Wrong order on delivery not what I asked for . Food cold

kept changing delivery time so waited 2 an half hours

Two items where Not toasted and 2 meatballs in footlong

Order was luke warm,meatballs were cold,not to the usual standard.driver phoned me to say my food was on my doorstep,he didn't even ring the bell, a bit of a disaster.

Never got my food. Want a refund

Missing part of my order and told they will not deliver it now because they won't send the driver out to my house twice to deliver the missing items. so the only thing they can do is refund. But I want my order. All of it. 🤯

No meatballs in sun paid £16 for Philly steak nahhh

Very nice helpful staff, made an error the order, but rectified it immediately, one happy customer, great customer service

Missing items from the salad that I asked for , the salad had no dressing. The wedges where cold and soggy they went straight in the bin

the driver was lovely and delivered my food really quickly

i asked for one of my subs toasted and it wasnt

Terrible. The sub was cold and soggy. Not toasted as ordered, no cheese. Basically inedible. The cookie was so thin it bent when holding it. All the food bar the Quavers and bottle of juice went in the bin.

Didn’t even get my order and the restaurant won’t pick up the phone £33 worth, I have asked for a refund they are looking into it so that isn’t even guaranteed either. Not happy

The food was great and the driver was very friendly.

Only reason this subway isn't a 5 is the insufferable man who works behind the counter. He does not listen and just makes the sub his own way if you do not remind him every step of the way, infact you can say on multiple occasions "please don't toast that" but every time without fail he will pick up the sub and throw it in the oven 🙄 he will also take every chance to belittle you if you are to say a bread/meat/veg or sauce wrong. Apart from this the place I'd faultless

Order was more than an hour late