Subway in Broxtowe

Waited in the queue for over 40 minutes. No acknowledgement from staff on their in person customers. Please check the cameras you will see the queue pull up chairs and just sit down to wait. Or the manager in the office just watching their staff on the cameras get busy and do nothing? 5 mins to make a sandwich for the in person customers isn’t that deep.

Today I visited the store in stapleford, Nottingham for a salad for my wife. Time taken with 3 people in front of me was over 30minutes. For a single salad in what seemed like a quite store. Whilst waiting on the que, 3 online orders came through and was prioritised over the customers in store. 2 staff was working hard however the customer facing was laughable

Terrible service food was horrible staff was too busy talking instead of serving and we was the only people in there, dirty inside the toilets are always locked wouldn't use again really gone down hill.

Friendly staff, great at explaining new food menu items, very clean inside

Nipped in on Saturday lunchtime and was very happily greeted with a smile by staff asking for my order, staff were brilliant and I would have given them a tip but they do not have a tip cup so here is my 5star review instead. Very pleased with the food, price and customer service! Thanks team!!

My local subway in Stapleford. Shares a car park with other shops so getting parking can be an issue at peak times - but you usually do get one. There is a cash point close by as well. Offers the usual menu and staff are friendly and efficient. Be warned can get busy at lunchtimes and school holidays. Seating is available opposite the counter but the last table isn’t useable as it’s usually close to the queue.

I was served by the manager today called Emmie and one of the worst service. I know this review wont make any difference but I hope she does not influence her team. It is subway and what do you expect right

Food was as expected but missing packet of crisps from the meal deal, hence the 4*

Sorry for the bombardment, just leaving reviews of previous orders I didn’t review ☹️

Absolutely superb! Love this subway. We have one closer but we always choose this one as it’s so much nicer

The box of salad was primarily lettuce, very disappointing. Hardly any sweetcorn and minimal amounts of other salad. I would have been better off to order a lettuce. The rotisserie chicken was nice, but I had ordered a double portion so that was okay. Not much mayo on the salad either. I won't be ordering one of these again. It was over £10 before the delivery and other fees.

Really helpful staff tonight. 5☆

Like Maccys, you know what you're going to get. Top sandwich (sub)!

Lovely sandwich from nice friendly team. thank you for lunch. 🙂

Randomly added bacon to the order which wasn't appreciated

whoever gives stone cold hash browns - waste of money straight in the bim?... and cheese was missing ok apart from that

I ordered a philly steak salad, it came without the steak 😁 not to worry, I added a tin of tuna to it when I got home

Actual food and subway staff were great, shame the delivery driver wasnt

We ordered a sandwich which came with the wrong toppings, she is allergic to tomatoes so couldn’t eat. the only way we could get the correct order was if we were to go and collect the order, seeing as we ordered it in the first place we obviously wasn’t in the position to go and collect.

Good all round shopping experience

They put mayo of of my order and now can’t be eaten as wife can’t get mayo

I was really impressed with the subway delivery was very fresh and still warm, lovely flavour enjoyed it very much

Food was hot and good delivery friendly what more could you ask

As usual the food was good, staff were nice and I got what I wanted without fuss

Bread was incorrect on both sandwiches.

The egg isnt cooked its still clear🤢

10/10! Best subway. Sandwich was delivered hot and all the toppings were included which is a rarity these days.

The best thing about it was the crisps and pop ... 100% disappointed with the sub literally everything squashed together and crammed into a box ... not worth the money and wont be ordering again

As always on point tried the onion sauce this time amazing

Always great service from this subway

Only just opened but very clean and well run.

Order as expected, delivered with a smile. Food tasted great. Cheers!

From the staff being welcoming to politeness 5* The food was fresh and took our needs to detail 5* Very clean 5* Thank you sub team you delivered 5* service. My daughter loves her seed pack which we are already planting now.

Very illiterate and uneducated staff in Stapleford branch don't know how to deal with the customers...

Didn’t put cheese in the sub melt and didn’t put jalapeños in the nachos but still paid full price what it send come with and didn’t come with very unhappy

Very slow service, one guy was serving everyone while a girl stood around pretending to be busy

Yet again, untrained staff who don't know how to make wraps and don't seem to care. I've given up and will go elsewhere.

Not sure about other subways but the bramcote one is great. Staff are friendly and remember the regulars. Place is spotless ,food good too

I ordered tangy cheese nachos and got the crisps and not the nachos and I payed for the nachos

The food was great, and the delivery was OK, I had to keep a look out considering the trouble other drivers seem to have, but once he spotted me, he delivered my food and was polite thankyou

Food very cold and my turkey sub had no cheese and not toasted when I had asked for this. Disappointed with my first just eat order.

Was sent a six inch instead of footling but charged for footling and bread was wrong

This is by far the best subway I’ve ever visited, the staff are friendly and helpful nothing is too much trouble for them, the gentleman that works there is exceptional, mass food chain but these guys do it right

Was nice, but the subs could’ve been toasted a bit more :)

Didn’t put cheese on both subs that we ordered a bit disappointing

I would like to thank the staff at the stapleford subway I let my son go to get his subway on his own he had to cross 1 main road it's the1st time I've let him do this they were so kind and very helpful top of my chart the girl who saved him gave him a money bag to put the change in n told him to be careful across the main road 5 stars

They didn’t put any cheese on, and I asked for some extra sauce but they literally drowned the sandwich so it was inedible. Clearly extra sauce doesn’t mean sauce with a side of bread.

Food was hot and tasty delivered on time what more could you want

Had 10 chips in the box. Not even enough to feed a guinea pig

in future we would need something written on the boxes to indicate which sub is which. Then people wouldn't have to touch other peoples food. Other then that its perfect.

Food was excellent. Delivery driver was excellent , very polite

July 14 2023, made another mistake of ordering it again. They charged me for .mozrella cheese and not a single string of cheese. They scam you whenever you order with them cos they know customer will not turn up with complaint. I wish I could drag these ppl to court. 6 months Ago review Ordered Vege salad without cheese but guess what came with cheese. How hard is to read instructions (via Deliveroo) but no gave what they felt like. I have 2 sandwich yet to open, not sure what the heck will be inside.

Just disappointed as I didn’t get what I asked for and I paid for it … I would like a refund please

got my order wrong, 3 less cookies and my sandwich was made incorrectly.

My daughters pizza was cold and the salads had bits missing

Thank you for a great service! Kimberley was very welcoming and helpful and we had a great time with family and friends in Subway.

The food was excellent quality. Will definitely order again. Delivery driver was very good

Very good, followed instructions.

Missing items on the sandwich and never got my cookie with the meal deal worst sandwich I’ve ever had from subway

Extremely good staff, had a missing item and they sent someone really quickly to put it right. Very impressed.

Usually I don’t leave negative reviews but I ordered a footlong and received a 6 inch sub and I’m starving, and they closed soon after it arrived so I couldn’t receive the second half of my sandwich 😩 On a positive note, the half I did receive tasted great

very nice and professional service

Great food, order all perfect! We enjoyed it very much thank you! 😊

im not happy with the driver he walked in my house

Pre ordered for 12.15 but arrived 20 min late. However food was great as always :)

The subs were very nice and we enjoyed them, just a shame about the 12 missing cookies! 😩

Great food, much better than the one I ordered from the long Eaton branch

Barely warm and was missing the American cheese I asked for on both of them

100 jalapenos, 1 bit of lettuce and no extra cheese. The proportions are all wrong wish I opened before I got home

Sent me the totally wrong order and wouldn’t send me another they take the p***, i blame the driver tho

Just another subway with friendly staff.

Ordered a meal with my sub, just got the sub.

Thanks for the order, it was delicious.

No cheese on turkey sub AGAIN. No double meat on chicken sub that we paid for and instead of onion relish, some slimy and rotten tasting red onions. We order this almost every week and every time there is something wrong. I left a positive review the first time, understanding that these things happen. This is the fourth time something has been wrong. If we pay for double meat, we expect double meat. I took pictures of the no double meat and the rotten tasting onions that wasn't relish, along with the missing cheese. I am very fed up.

Delicious food, I could eat it for weeks

This branch is brilliant but are continually let down by their delivery partners, just eat and Uber eats who are forever an hour or so late in picking the food up resulting in the food being cold when it arrives. Thoroughly recommend this store when using in person as the team here are brilliant

Food order on the plant patty was not toasted and the times of the delivery kept changing

Meatball sub tasted like a curry

First time I have ordered from this one. Very happy with my order. Definetly 5 stars!! Will certainly order again!

Yummy as ever, only issues were - one sandwich wasn’t toasted as requested - we ordered a 12 pack of cookies and instead of the triple chocolate ones, there were some weird caramel fruit type ones which we think were the vegan ones? Luckily my husband liked them so they haven’t gone to waste but I’m sad that I didn’t get a choccy cookie. These things happen though! Sandwiches still delicious although I wish mine had been toasted.

Lovely friendly staff, was the best tasting Subway I've had 😊

Great subs as always. Delivered on time. Cheers!

The Stapleford Subway is so much better than the Long Eaton Subway. The foods hot, delivery is faster even though its further away, and they get your order right...the Long Eaton Subway could learn a lot from them...!

Usual great food from this Subway branch. There was a delay so they gave us 2 cookies for free, and made one of them a vegan cookie. Not every food outlet notices that if someone orders a vegan meal then they may well be vegan. Thankyou

Just got order philli steak....all salad no meat 👎

Great subs, still warm when delivered! Cheers

Delicious food, but delivered over half an hour over the requested time (order had been placed over an hour before this time). This made it difficult as it was for a work lunch break.

Excellent as par the norm thank you. Very tasty and well wrapped.

They put caramelised onions on and I asked them to remove them

Hi, I ordered my food to arrive at 12:20 as that was my lunch break it didn’t arrive till 12:47 but it seems like my delivery was pushed back. It was still hot and there no issues with the actual food

Well because I have a desease called celiac I had a gluten free bread with extra tuna it was messy but delicious

Overall the food was good, but the margherita slices were cold.

Great mega meat tonight thanks Lily

The driver went to Chilwell before delivering my order

Got part of our order wrong but otherwise fine

Incorrect sauces,charged for double cheese but didn’t get it. Delivery times kept changing

Steak had more of a texture of dog food was all mushy was horrible

Was fast and can't complain at all!

Never have meatballs available… don’t think they can be bothered to cook them

Visited on Saturday (15th Aug), they were quite busy with a stream of people. Spotlessly clean and a friendly welcome. Allowed us time to decide and also helped me with selecting something vegetarian. Made my vegetarian sandwich by changing their gloves, using ingredients from the salad chilling away from the meat and also toasted it separately away from anything else. I was so impressed with their understanding!! Plus it was really tasty. Will definitely be back. Thanks