Subway in City of London, Westminster

I am writing to express my disappointment with the poor service at your Victoria Coach Station branch on 21/11/24 around 19:30 I ordered a Chicken BBQ sandwich, and while I was finishing my order, my friend was deciding his. The staff member rudely told him, “You should tell me earlier!” in a dismissive and unprofessional tone. The cashier was equally unfriendly, making us feel rushed and unwelcome. This behavior is unacceptable in customer service. We came in hungry after a long day, expecting a pleasant experience, but left feeling upset. Please address this issue and ensure staff are trained to treat customers with respect. Staff members were Divyang and Chintan at counter who dealt with us. Divyang was the first person wo behaved very unwell, rude and unprofessional, Chintang was at till and doing dressing. Regards, Zaib

£10 for a footlong bread with few pieces pepperoni and cheese only. Bread was dry too. What a rip off!

Stingy and incompetent service. Avoid like the plague.

The sandwich was very delicious, would recommend

which order? i didnt received.

Great driver, quick service, helpful friendly 👍

I asked for toasted and it’s not been toasted

One of the most worst customer service .The lady serving was rude and she didn’t even listen while taking order. We can’t even say anything while making the sandwich as she is giving the food for free . Careless way of making sandwiches as well She was talking bad things about us to the other male colleague . She is not fit for the customer care job. Extremely bad experience ruined entire mood in the morning just because of her.

empty salad box and they charge extra for this

The lady was serving in the till was very rude and unprofessional way of handling the customer and the attitude is very arrogant. Her thought was we are slave and she is the emperor. Bloody shame for you subway never again I’ll not go and recommend for public.

What happened to subway? Used to be a big sandwich now the staff choose what fillings you have and give the stingiest portions 😂

Says it’s open till 11pm on Sunday, yet when i turned up at 10:10pm i was told they close at 10pm. Update the closing time!!!!

3 Meatballs on one side of the sandwich were overcooked and too hard

2 of the items I ordered were not with my order so that’s disappointing

Recently ate here for supper. Good fresh food with friendly service. Located in a mall with a load of sketchy people.

atrocious food terrible workers you’d expect more for englands capital

Get yourself a cruton sandwich with that dry bread.

missing food and food request wasn't met

Please avoid. Cookies were disgusting and staff were slow.

Everything thing is great but the steaks are awesome Highly recommended

Awful. I’m not the kind of person who complains a lot nor post reviews, but I felt like I should. Paid 9£ for a cold bacon sandwich with no toppings (only caramelised onions). Like, seriously that subway is charging 9£ for a sandwich without even lettuce?

Don’t go to this subway. I have ordered on multiple occasions now, either in store or via Uber eats. Literally every single time I have, my order has been wrong. On multiple occasions I’ve been given frozen hash browns and other inedible food options. Don’t try complaining it’s not worth it, they don’t listen.

Wish there was a zero star option!! Extremely arrogant staff. they said they couldn’t pack a footlong separately. This is the first subway in the world that said no They said no to give one extra wrapping paper because the sub was getting wet.. Ridiculous attitude of person serving. Asian guy with named Ada*** (will not give full name because I have manners if not them) Did not offer to give any receipt as well..

I come here 2 days in the row after 6 pm, they never have hot drink. I will avoid in the future this Subway.

I was going to order a sub also going to claim my free birthday cookie. As I mentioned the cookie they grinned and said their scanner isn’t working. Their scanner never seems to be working. Always an issue claiming points. Ridiculous.

I would recommend to avoid this place. I was supposed to be charged with deal price yet they have charged me way over and possibly I got the food poison from that place

I am completely unable to get any subway points from this store despite scanning my card multiple times. It is my first month on the subway app when I should get double points but so far I have not had any from this store at all, after half a dozen orders. This is extremely disappointing

Closed half an hour early before it was meant to. Now got no food for coach

The treatment of the public is disastrous, and I have eaten at this chain before and they have never treated me like this nor have they deceived me with the menus. The menu consists of a sandwich, drink and cookie. And they have charged me separately for everything, we have complained and they have still laughed at us, the attention they have had seems very bad to me and they have charged us supplements each at a certain price Very bad the truth

At 20hr 11/03 they couldn't serve, as they on are break . since when they close the shop for break ridiculous 🙄 😒

my server was fatima and she was lovely and very accommodating to our needs

Very few options of food to choose from but a little bit consume since there's no website to previously choose " what I want to eat "

This place is the most pleasant disaster. They can’t wrap a single sandwich correctly. Needs help.

Forferdelig mat. Ikke gå her om du ikke liker gammel salat og mugg på brødet

If you’re closed half an hour before the time as listed on google maps then edit the timings please

Good food great store service at this one

Pros: 1. Easy location. 2. Good place to sit and spend time with friends 3. Lot of veggies on sub Cons: 1. Over-heated biscuit in place of sub. Probably old bread as it is hard, breaks off when u eat, tastes like expired bread with an unplesant scent. 2. Racist and impolite staffs. Probably from south asia, no masks, untidy hands. 3. Dont ask for sauces, else they would start crying. Only 3 sauces allowed(1 thin line each). 4. The lettuce looks like a year old, yellowish and watery. I had to ask them to skip lettuce. 5. Contaminated veggies section, very untidy. Overall experience: good place with a horrendous sub. If u want to fill up your stomach then come and eat. If u r a subway lover and enjoy the real taste of sub, let me tell u u would probably be disappointed.

The blokes a bit strange , wouldn’t bother coming here with anyone I’d just go kfc or maccies

Disgraceful staff I asked for gluten free bread and they just laughed in my face never go in Victoria branch

Quick, cheap and delicious. But the best part was the friendliness of the staff! All had smiles in their faces and were kind and patient and in the end they even gave a treat to my little daughter. Recommend!

I was charged £6.39 for meal deal which was supposed to be £6. The staff just game me an random excuse of system error which was quite not expected.

I came 1 minute before closing on Sunday and they still served me.

The man who was serving me was very rude and impatient and he even tried to serve me a moldy sub, when I pointed this out he said "ugh why diddnt you tell me this earlier" "teenagers these days such a nuisance"

Waw. Ottimi Panini. Li componi come vuoi. Ottimo personale, gentilissimo e velocissimi. Ottimi prezzi. Peccato non averlo vicino a casa mia..in Italia

Food served was fresh and well prepared.

Neither employee wearing a mask, or hanging by neck. Neither spoke good enough English - the order took 12 minutes just to understand what was wanted. Cooked my sandwich incorrectly (did not pre heat patty).

Staff didn't say hello when we got to the counter, they stood near the back room looking at us and talking to each other for a few seconds. I told them what sandwich I wanted, never asked me what bread I wanted before they started making it, if they guy didn't understand what I said he would just stand there and look around, not ask me to repeat myself. The meatball marinara barely had any sauce and was dry. Disappointing all around and wouldn't recommend. There's plenty of better places a few steps away to eat.

Sent the wrong sandwich to me. Was a disgusting meatball sandwich. Dried up with a few pieces of lettuce on it. Honestly they did a favor by not serving that to anyone.

Very, very grotty conditions. The salad section was completely cross contaminated and the lettuce was looking verrry sad. Never thought i would review a Subway but this one i had too. Will not be going again, no matter how desperate i am for junk food!

Excellent service given by staff, fresh food, very well prepared.

Says open online when it is closed! How do you think hungry people feel when they make their way all the way to find it closed! Very misleading and extremely frustrating

Not opening !!!!! Opening hours from 7 AM - 10:30 PM, arrived early to take my breakfast till 7:15 AM they were not open , all other shops are open only them.

First they put cheese on the sandwich when I said nothing about cheese then they swapped it over. Also when I got to eat over half the sandwich at the end was a Caterpillar crawling out

If you want to lose all faith in Subway's ability to give you minimally acceptable service, this is the spot! After being served by a braindead woman, I no longer have expectations for when I venture here for a sandwich. In what was a feeble attempt of efficiency, this woman tried to take two orders at once (another customer and myself) and subsequently needed our requests repeated at least twice. She then tried to ring us up at the same time whilst toasting the sandwiches. The end result, she handed myself and another customer the wrong sandwiches. Throughout this, she was rude and short.

Fui aquí para un bocado rápido antes de tomar un tren. Tuve que esperar a que el personal nos reconociera y luego me dijo sin rodeos que solo podía llevar. Eran solo las 930 pm. Decepcionado porque prefiero tener pisos trapeados que clientes reales. Es una pena que no se haya prestado la misma atención a los clientes.

One of the staff there gave me a free drink they where so sweet 😊

Quiero escribir mi opinión sobre un Subway que está muy cerca de Greenwich, después de cruzar el río Tamesis por el tunel. es un local muy pequeño, allí comí medio bocata hecho a mi gusto, perfecto para cuando vas con prisas. Pero quiero destacar a las dos personas que me atendieron que fueron muy amables y serviciales... pero sobre todo a la señora que trabaja allí que era hispana, en todo el tiempo que estuve no paró de trabajar y atender con diligencia y amabilidad a todas las personas que estaban, que eran muchas... desde luego si yo fuera su jefe miraría con mucho mimo a esta señora y a todas las que son como ella, no es fácil encontrar alguien tan entregado y amable. El otro trabajador, un chico joven, muy aplicado y atento a lo que se le decía. Mis felicitaciones para este establecimiento...

Almost every time I come here. They have no bread or they are close for 20 minutes

El personal es muy bueno, tienen mucha paciencia con algunos de los clientes incómodos con los que me senté y vi pasar. Se cambiaron los guantes después de cada cliente y no soy un fanático de los guantes pero estoy bien hecho

Worst costumer service I’ve ever seen in a subway

Yesterday at 19:21, I went to Subway there are two staff member named JAY and SHREYUAL are both very friendly and gave us a very good service. They both know how to treat with customers in the most amazing way. Thank you so much for all the help. They are beyond my expectations.

I felt very uncomfortable and disrespected at this subway today. I came up to order and Jay and Shreyul kept talking in a foreign language ignoring me there for a bit. I assume they don’t speak English well because they had a hard time understanding me, but that’s ok, I speak multiple languages myself and I know it’s not easy. That is no reason to be so rude though. Shreyul says something to Jay, they both look at me, then talk in their language for a bit, then both look at me again. It made me feel very, very uncomfortable, not just as a customer, but as a person as well. No one said hello, asked what i would like, say thank you, you’re welcome or enjoy. Even if your English is not good, these words are very easy to learn. Subway is hands down my favourite restaurant, but I am definitely not coming back to this particular one again.

Got there before 1030 and it shuts at 11. Got refused as they were shut even though everything was in the containers still. Went for a 10 min walk just to get it. Not good

Mesas muy sucias, personal muy lento y desorganizado, realmente ninguna recomendación posible. Increíble

Buon panino nella stazione di london victoria della nota catena, molto personalizzabile e dagli ingredienti di discreta qualità. Il prezzo non è elevatissimo, ma il personale mi è parso troppo sbrigativo e quasi spazientito perché stavo valutando cosa mettere nel mio panino. Okbper chi non cerca nulla di particolare.

К метро в Лондоне нужно привыкнуть: очень много нюансов с платформами и поездами. Карта метро или персонал на платформах Вам в помощь!

Inpolite staff, they are unfortunately not understanding english very well and are not very tidy in making the sandwich, so everything fell apart while eating. The seating area in Victoria Station is not great either, not very clean and it's very warm there so not a place where you want to sit longer. Although I think as long as it tastes good the service is not really relevant, I don't want to go to this subway again.

Je n’ai jamais eu à faire à un personnel aussi méprisant, feignant et irrespectueux envers ces clients. Un manque d’efficacité navrant pour une chaîne de fast food et surtout depuis quand le personnel soupire sans se cacher quand un client commande un wrap car ça t’enmer**e de le préparé ?! Déçu sans compter l’hygiène pas terrible dans cet établissement. Je ne vous le recommande absolument pas.

位置佳,於三角窗且明亮的透明玻璃,顯現著 用餐空間很大.我們買了一份subway帶走 店員很冷漠地製作餐點,冷漠的服務讓我一度以為是自己點餐有問題.

Sandahoch was nice foot long veggie patty arrived their at 8:45am it was such a shame though couldn't get a tea or coffee from their always love subway

By far one of the most miserable staff I have ever come across. Not atttmeot to even make out they enjoy their job. I have just started working nearby to the location and needless to say won't be making the mistake of going back there again.

Fast service for Victoria Station. Easy to get to and seating available to eat

I mispronounced the name of a sub, the woman not only laughed in my face, I could see her telling her colleague and they laughed together in front of my face. Never going back!

First visited to a subway but to be honest wasnt impressed,staff seemed impatient as we made our order and we felt rushed,both our subs were warm on outside and cold in the middle,didn't taste like real meat slightly plastic.my son took two bites and gave up as sub smothered in Mayo .waste of money and there not cheap.

The service was very professional and quick here. We also ate at a Subway in central London and this one was also cheaper.

First day in town and it was familiar name and not too expensive. They want to toast everything so if that is not what you want speak up quick.

Bel locale tipico londinese abbiamo preso due panini io col pollo salsa barbecue pancetta e la mia ragazza panino con le polpette buoni entrambi servizio pulito e veloce complimenti

Arrivati tardi a Londra, abbiamo cenato in questo Subway all'interno della Victoria Station vicinissimo al nostro B&B la prima sera, visto che i ristoranti ed i pub della zona erano chiusi o non servivano più da mangiare. Due panini preparati al momento con gli ingredienti scelti da noi, ottima varietà di pane e di farciture. Ha a disposizione anche numerosi tavoli nella terrazza al primo piano dedicata al Food della Victoria Station

Nothing too special. The workers were not especially friendly. Food was good, but different offerings than in the US. Very close to the Golden Tours office, so convenient location

Stale bread, like eating a giant crouton. Inedible. Wouldn't give me a refund so here's your review.

I have had different experiences in subways bu this one was not one of the good ones. Staff can't be less accurate when making a sandwich, lacked the bread I wanted (which is understandable) and generally food was not looking nice, I had a stomach ache, which to be fair could be caused by something I ate before or after, but I'd say its plausible it was caused by the sandwich I got from there. I would say that the one just over the road is better, if you like Subway more than KFC/BK which are next to this one at the station.

Standard subway really, had a decent sub from there today. Staff were friendly enough.

Paid for drinks out the fridge and didn't remind us to grab them even though we were one lot of two other than the other two women who were in there.

E una de las opciones mejores para comer algo lijero de paso y caliente a un muy buen precio - calidad

Like all the others: sandwiches more expensive than McDonalds

good value although prices vary which i still dont like as you end up paying different amounts for the same food in different rest but i guess this is due to rents.

Apresurado, el personal era grosero y sucio. Recogió un metro de camino a la estación, y de inmediato lamentó la decisión. Personal son horrendas

In polite staff. They speaking each other didn't care that im there. After they made my sub the cashier asked cash or card.... I wanted a drink as well thanks for asking. Never again.

Pésimo servicio. Grosero y poco servicial personal. No voy a metro de nuevo. Ojalá nunca tuvimos entramos en esta triste excusa para un restaurante de comida rápida.

Sub standard subway. Rude staff. They don't put enough main ingredient. Sandwich tasted like salad sandwich

Not worthy of one star, Staff useless, rude or were they are ready to go?5pm and slop serving, food was tepid and no hot beverages.Just come from devon to visit my serious ill father before he dies. Tried to use Subway voucher and told cant use it here.Beware small print. I wouldn't touch it with a barge pole nor feed my dogs.

No hot drinks to serve is find but you have to tell me in advance. How can people see that small and unclear small note. The bread is just close to the rubbish bin!! The lady is rude and impatient.

Was there at around 20:30 on a Sunday. The sub itself was nice, I was a bit disappointed they were out of cookies hours before closing, but as I don't know if they bake only in the morning or throughout the day I can't really complain on that front. However I found staff to be disinterest and very impatient, even after trying to be pleasant as I figured it had been a long day. Totally understand the pressure of a hospitality environment, but the attitude can definitely be improved.

Bella alternativa hai classici fastfood lo consiglio per un pranzo o una cena più salutare lo vedrei bene anche in Italia

Popped in to grab something for two hungry kids before our coach journey home. Certainly won't be using this branch again.Rude, grumpy staff. My sons 6 inch bagette couldn't have been any more than 4 inch. The server decided to remove a chunk and throw it which was a complete waste and left us with a bagette almost half the size of what we paid for.Staff wear gloves BUT DO NOT CHANGE THEM. So wearing the same gloves to handle meat, cheese, salad.Staff do not listen. He added cheese to my sons meat which we had not asked for. When corrected he removed the cheese from the meat and threw it back in the cheese pot!! VEGGIES BEWARE.Awful service with no knowledge of handling food.

described as "build your own sandwich" restaurant however I was removed from the restaurant when I started making my own sandwich. Very misleading information. Also staff have very dry hands - please invest in a moisturiser or hand cream

فطور متأخرفي طريقنا الي هاري بوتر استديوقبل الصعود للباص ذهب الاولاد لشراءسندويشات أفطاربينما اخذت انا بسكويت وقهوةخدمة 8 / 10

The food here was lovely, I had a cracking breakfast sub. One of the members of staff, however, mumbled each question to the point of irritation and annoyance. I had to ask him to repeat things 2-3 times. It wasn't that he couldn't speak English, he just couldn't be bothered

normal e barato em relação aos outros meios de alimetação. recomendo pois é barato e bem parecido com o brasileiro. rapido e pratico

This Subway is quite pretty much the same like the others, the only remarkable thing about it being that is close to the Victoria Station and it can be a good place to eat fast if you're transiting London.