Subway in Harrow

They are not good at all....no customer service...never get involved in promotions and also their filling is so little you cannot t belive it unlike Field End road subway

Upon opening my order I was meet with Carmel dip all over the inside of the bag,and the food was hard

I visited today at 4:30pm. I ordered veggie delite and clearly told to lady that I don’t want “olives”. But then after she put olives. Moreover I also bought dark chocolate cookie, but it tasted like “not fresh”. I didn’t suggest this Rayners Lane subway to anyone.

I didn’t receive my order. Driver didn’t knock my door . My food stolen by driver

Very good food! We were served by Gaurav, fantastic!

not good you only gave me 11 cookies

Had a great experience, until I was sat down about to eat my meal when all of a sudden I heard a loud bang on the door and a phone call for the delivery man saying that he needed the code. Other then that’s it was good

I went there Sunday night at 8:40, 20 minutes before they closed. When I walked in to the shop that was unlocked and still had their open sign brightly shining, the server immediately said "we're closed" and when I said that the door said 9pm he said he had already packed everything away and there was absolutely nothing he could do. As someone who also works with food I understand the annoyance with customers coming in so close to closing but completely denying service during your hours of operation is so unprofessional and displays horrible customer service. I much prefer the branch at South Harrow than this one

The worst Subway ever. It never arrived. Says delivered. Tried calling 10 times and no answer. How rude and insensitive.

Terrible branch. The worst one ever. Doesn't even pick up phone and delivers food to the wrong address without compensation.

Cold drinks was placed in with hot food so all the food is now cold and disgusting

Too much rubbish service and test. A girl is too rude she didn’t make proper.

Recently I visited to Raynerslane subway and I feel very warm service and a staff (Niza) was served very nicely with smile

Worst Service, please don't ever visit here. Online pickup from Subway app is always unavailable here.

I recently attempted to redeem a 50% discount offer on a footlong sub at this Subway outlet, as advertised on their app. However, upon arrival, the cashier, seemingly aware of the offer, denied its applicability, citing a nonsensical reason about pickup availability. Despite the QR code clearly visible in the app, indicating the offer should be valid, the cashier insisted on providing false excuses instead of honoring the deal. This experience was not only disappointing but also raised concerns about the honesty and transparency of the Subway brand.

Where is my sides? I’ve paid extra for sides which haven’t been delivered

ordered Philly cheese steak sub and came without any filling, just bread. never order from here, they are swindlers

Good delivery time but they have options like cookie dough 485ml that they dont have in stock

I was really impressed with the man who was serving this evening. His name was Abhie and he was very helpful in fulfilling myself and my family's Subway order. There was a queue before me and a few online orders that were pending. But the man handled himself very well. He was patient and he also managed the expectations of the customers. He was good in fulfilling the orders very hygienically. By ensuring he was changing his gloves every half, a minute to ensure that there was no cross-contamination and that was very reassuring to witness as a Muslim woman who eats only halal. Spraking from an experienced management point of view, the only suggestion I would have is on Friday nights or busy evenings to perhaps have more than one member of staff fulfilling orders as the capacity was high for only one person to manage.

I haven’t receive my food and I called the store and they are not helping on the app it says the food is delivered

Was missing items and driver did several deliveries before mine so prob gave it to them by accident i require refund

I am very disappointed as my order came cold. Normal subway is delivering hot orders but today i received one cold which means was already prepared and waited for someone to order or someone changed mind and Subway waited for someone to order it.

I was pleasantly surprised to be served by Muskan. Her food hygiene was very good and I'll be sure to make this my regular go to store. Thanks for service with a smile!

Yesterday I went to this store bought 2 sandwiches, service was good greeting was good but upon paying with the points which I earned by buying the subs , she refused to pay with points like she said owner(shri) has not allowed us to use points after requesting she took 1 sub with points , i would like to ask @subway that is this legal???? Please inquire about this.

The bread was VERY fresh, fresher and much more delicious than usual... many Thanks!

They don t respect the opening time.

Great service by srushti amazing

Nice place to eat . Value of money and service .

Nice sandwiches, and good service, I think they need an extra pair of hands for the lunchtime rush. The poor lady was like an octopus yesterday! She's great, but I don't think that's sustainable.

Do not use this branch they refuse entry to guide dogs and their recipient therefore breaking the law and should be fined

The WORST!! Do not order from here unless you want salmonella! All the chicken was undercooked I ended up throwing everything away. Complete waste of money.

Got my entire order wrong, everything was crushed and did not answer the phone do not order from here.

Sauces were not added as Instructed. Wedges are also not crispy.

Great service from the lady working here at 12 on Thursday the 23rd of September — very friendly and even gave me recommendations!

Very rude and terrible staff. The salad I asked him not to put, he placed them in and ehen asked to take it out then replied very rudely. Then, Asked to put the extra sauce so, he replied very rudely saying that "be clear, man". Also, no receipt was given, when asked, gave me a very weird look and gave it to me. Will not return to this outlet.

My love of life.., when you get that toasting smell you can't resist yourself anymore ...

This is like any other Subway with layout. Staff using gloves and changing them in between rather than touching the hot pepper and then making my sandwich, I am scared of hot pepper so much prefer gloves to be changed if they have been touched for someone else. Staff were also polite to me and recommended me using my points to pay for my sub which I totally forgot about my balance. Sub was nice and fresh and exactly how I wanted it

Good decent place, always like the aroma of freshly baked bread. Sometimes, the tables are unclean, which the staff is quick to clean when you point out. Tiger Pig Sub is a new addition, however my personal favourite remains 9-grain multi seeded veggie delight with no lettuce. The shop has only two tables, the location is good for a quick grab-and-go to the station!

Horrible service. Incorrect order delivered. This is not the first time this has happened. So please avoid ordering from here.

What you'd expect from a subway

Lacking in customer services, didn't have all the usual salad choices for a sandwich. Next time would be looking for a different Subway branch.

I go every week for lunch but always telling one thing and doing another.You deserv less than one star

I eat from here every week. They don't want to put enough sauces

NEGATIVE 5* REVIEW.WORST SUBWAY.FRAUDSTERS. UNHYGIENIC STAY HUNGRY BUT DON'T WASTE YOUR TIME AND MONEY VISITING THIS PLACE. Please avoid this subway. No hygiene at all. Gloves are not changed. No sections to differentiate vegetarian and non vegetarian offering. Staff are big fraudsters. My son went to purchase today and was sold 2 cookies as offer, instead of 3. Drinks were over priced when calculating and didn't give receipt saying that the printer was out of order. A big shame to the SubWay. This branch is ruining all the goodwill Subway has earned for themselves.

Not are the staff no longer changing gloves when touching meat and cross contaminating where vegetarians are concerned. They also do not have separate cheese in the vegetable section once again there is cross contamination. They are also letting more than 2 customers in which is breaking the distancing rules!!

The staff making the subway didnt change his gloves so I'm not sure if they believe in cross contamination or not plus specially me being vegeta6i do not want meat n veg being touched by same glove. I ordered vegi delite foot long and vegi patty foot long, I dont feel they put enough salad in the vegi delite as they used to

Local to work subway good service and food

Absolutley disgusting every single time. 100% of the time they are poorly made. Go the extra mile to Eastcote subway, 100% cleaner and nicer. Also store sign said it was open until 9:30, yet was closed at 9:20? Thanks for wasting my time. Go to Eastcote, it clean and the staff arent rude, a lot of the time the lady with blonde hair (the larger one) smokes cigarettes in front of the store just before making your sandwich.

More expensive than any other subway about 80 cent per sandwich or salad I eat every day at subway but NOT THIS ONE RIP OFF PRICES

I don't bother writing reviews but I feel this is necessary. Awful service. The man who worked there on 4th May at around 7:30 was very rude. No hello or any interaction what so ever. I made my order and that was it. I asked for ketchup with my hash browns and the man made me feel like I was an inconvenience. I asked for it in a tub . Hs refused and wanted to put it on top of the hash browns which were in a paper bag?!? I walked out without my ketchup and that's the last time I'll be in there. Also very overpriced. No wonder it's always quiet whenever I walk past...

Google says open till 9:30 pm but was closed we reached there at 9:20. Must be Google's fault or Subway's?

Staff are good. Been told to give leas toppin

The lady working there was very slow.

I went here yesterday evening with my kid to get her a Sub. When I asked the staff to use fresh knife to cut the bread, she refused to do so and questioned me on why it was necessary. Should the customer delve into details for a request as simple as using a new knife.. Aren't the staff trained on health and hygiene? And even if the staff was super-confident of zero contamination, how difficult would it be to just get another knife and use it? There is zero regard for customer concern, and zero respect for the customer itself. Anyway, the lady refused to do so and I walked out. Other Subways have been co-operative in the past so I was surprised and dismayed. Not going here again.

Worst subway I’ve been to. Overcharging thieves. Avoid!

they ran out of double chocolate chip cookies

The worst subway you can come and eat!!!! And the staff ....trust after I confronted him why I had to stay 1h outside from 7 am to 8 am . He told me maybe I want to be banned from the shop. So this is how they treat you as a customer. Shame on you .... for hiring such people .

Good Subway. Tables always clean, staff move a big queue quickly.

Service is as expected from a Subway joint. Can get busy during rush hours.

This Subway eatery are efficient and helpful. However, at times, staff do look bored or unimpressed with customers' orders.