Subway in Poole

Ordered tuna melt - not sure what i was eating. Invisible tuna.

1 person to take deliveries + 10 people on line. Ridiculousness makes us wait for more than 20 minutes. This is a Management ISSUE; not an employee's fault. 👎👎👎

Staff no clean and no enought I’m waiting 30 min but they just look after delivery think . They use gloves but touching everything

Went for a takeaway at 7 as staying in the travel lodge next door and the young girl was on her own and therefore had taken off the melts as she had switched off the ovens and cleaned them early and had no meatballs etc , basically just ham cheese chicken and salad

Never ordered from Just Eat before as I'm one to eat on the healthier side but thought its only round the corner for one subway, won't seem so harsh getting them out for that on a rainy day. Would hate to think the chap was travelling far just for one sandwich! Most people don't care but I do. At this subway however, a liar works here. Received a salad sandwich with zero cheese. Not really going to keep anyone going! I rang up to check if they had stock as thought that would be a reasonable explanation, however, he insisted he put 3 slices in there. I'm absolutely baffled by his audacity to lie when I had the sandwich in front of me. I took a photo as soon as it arrived purely in shock that there was nothing in there but salad and mayo. I know this isn't the worst thing in the world, there are bigger problems, but it's the lying that bothers me!! He even went on to claim that the cheese melts and goes transparent. It definitely does not and the sandwich was stone cold and not toasted?? Do not understand his logic in lying over this? Are you ok? Weirdo. I don't need to lie about stupid things like that, but clearly you do! Anyway enjoy your job at Subway!

We came in around 3:30pm in hopes to be served a half decent sandwich, with a promotional ticket that claimed to offer two six inch subs, two bags of crisps and two soft drinks for £8.99. Upon entering the store we were met with a very moody and uninterested muslim woman sat at the far back behind the counter scrolling through her phone. I said hello and she huffed as if we had inconvenienced her by making her actually earn the money rather than be paid to watch tiktoks. First issue is the lack of interest in doing her job and serving customers, second issue is the lack of english speaking and english understanding, third issue is lack of training and awareness. She completely misunderstood our orders, proceeded to tell us that several of our choices were not served at that location (if not, why were they on the menu) and that she didnt actually know how to make it and was the real reason. She cross contaminated and ended up adding a few pieces of sweetcorn to my sandwich which wouldnt usually be an issue except for the concept of allergies, if i was allergic and hadn't noticed then that would be a fatal mistake (again poor training). We head to pay for our food expecting to pay £8.99 (after sticking to the requirements of the two 6 inch subs, two drinks and two crisps) only for her to charge us full price. The ticket was valid and in date, she told us she did not know (yet again) how to apply the promotional voucher and refused to refund us the difference in price or attempt to offer any sort of complimentary item either. Normally i wouldnt complain or write a review because i see it as quite petty, but the principal of offering people a menu and a promotional ticket and then not even knowing how to make the items or how to apply the discount after making a fuss about having to actually serve customers really rubs me the wrong way and frankly is an abhorrent display of poor training and poor customer service. All i wanted to do was cancel my order and leave. Do better. This is pathetic. Ps. Somehow the "toasted" sandwich was still cold. Im not sure how you mess that up.

I just want to say a Huge shout out to George. We arrived from Ipswich to Poole on the 23rd of December.At around 2pm, we went into Subway unit 2 just opposite the train station and there was a big queue and only one customer assistant working. You could tell the assistant was really stressed out as he was working on his own, had to complete online as well as in store orders. Customers were very empathetic as he was working solo. We all asked George why he was on his own, he mentioned that the manager had left an hour before and had said that it wasn't going to be busy. First of all that's very unprofessional, why is someone leaving an hr early before their shift ends? No one should be operating a store on their own esp at peak times. George you did a great job and you should be proud of yourself!! Merry Christmas

Usally great staff but this afternoon whilst waiting to be served the girl who was working was using the same hands to make the food also to use to wipe her nose, brow and mouth with and without gloves.... I left and won't be ordering if she is on shift again.

We were served by Gus, beautifully clean establishment, knowledgeable about gluten free and cross contamination. Polite and helpful. Deserves some recognition as Gus was brilliant. Thanks.

Staff not clean, and no experience in the job. I had been there before and everything was fine, this time there were two men who were not very on the griddle, literally touching their noses and not knowing how to make sandwiches but talking to the customers, my two sandwiches were missing some ingredients like onion sauce and lettuce..... I told them and they ignored me. Very bad service and very bad impression on the customer. I will not go back.

Just got served by Gus. What great service and a well made sub! He took care with making it and his customer service was top notch 👌👌👌

Absolutely outstanding service! Food good too. Enough said.

I love about Subways, you can find a variety meal deals

Not chicken available but very nice staff and restaurant was clean.

Walked in, the place was dead. I went up to the counter and the lady in the photo said " 2 secs, I'll be with you". She types away on her key board for what was the best part of 2 minutes. I was about to tell her that I'm going to leave as she was clearly too busy to get off her backside and fulfil her promise to help me get breakfast. Luckily another server appeard from the back of the restaurant to help serve me. GUS was his name and he was thoroughly helpful a day polite. Unlike the sour faced woman on her laptop.

Workers gives bad service and the subway is to small and the table and seats are just so dirty workers shouting and they are just really rude I was in there the other day and the worker was shouting at customers all because they were putting rubbish in the wrong bin the worker was aggressively shouting at them

Service really bad food is small and table dirty this is the one in Poole near asda

Liam, great service. Well done subway

Great place for a quick meal. Was open till late even on bank holiday. Dom provided great service and food.

Sandwiches in general are up to standard…by the time you’ve got them. Service was pretty bad. Maybe need to rethink their staffing, you’re loosing custom due to crazy waiting times 👎🏼

Friendly staff and was nice and clean in store. Way too much mayo put on my sub and it's made me feel a bit sick but apart from that all good.

Service is brilliant. My son and I come in every other weekend and our order is remembered. This is appreciated as a returning customer. When I asked my son if he wanted to go to another subway store he wanted to return to this store.

Half 2 and 1 bloke serving on his own. Did his best but was still waiting for over an hour and there was a massive queue. Absolute joke

Arrived at 9:20pm ( closes T 10:00 pm ) wanted a sun a bun and a coffee. Curtly advised “ I’ve turned coffee machine off “. Not sorry…… That’s forty minutes before closing Cost you a meal and a customer

If I could give this store a 0* I would. Pre ordered on the app turned up and was given only part of my order that was incorrect. Had to speak the staff through the full order again even though I had ordered online. Then when I said one more item was missing and showed the order they said I was wrong and that that item does not exist. This was untill I pointed it out on the menu. Sizes when we got it home were also not the sizes we ordered. Avoid this branch at all cost.

Shame they no longer do decaf coffee. Otherwise good

Lots of seats in the shop. Unfortunately, when you walk in they tell you it's takeaway only.

Had really bad time on this vacation with my son got I'll on top off this the Subway was disappointing,cold,watery meatball marina,when I wrote to complain to customer services they fwd me to a Marcin Kazmierski Operations Manager who just didn't care on couple emails he said he resolve this and after that nothing ignored my emails 3 months on nothing don't trust these managers and as family won't ever be using the subways for a meal again,we shredderd our subway cards and that's end off it,will telling all friends family off our experience with SUBWAY,GOOD LUCK ON ANY PROMOTIONS MR Marcin Kazmierski Operations Manager 0 rating very upsetting

Just rude and not very helpful service.

I got a meal and my sandwich was not made properly she just threw the fillings inside a half bread. I asked for it to be toasted but it was rock hard and all the fillings was outside as there was no bottom half of the bread and it didn't seem like a fresh bread. I asked for americano and got what looks like cheap instant coffee. No taste! Only found out when I got on the train! That was definitely not Americano!! Morning ruined!! Thanks

Visited end of August, drove into the car park at 13.10, served and paid at 13.19- I’ve got the contactless receipt on my phone. Usual 100 questions What would you like? What size? Extra Cheese? Toasted? Any salad? Any Sauce? Any sides? Crisps? Cookies? Drinks? Sometimes but not always I get asked for a loyalty card and I just get this this point and I don’t have one even though I do like a Subway I took my lunch back to my car as there’s obviously a global pandemic going on and I just don’t want to touch anything or be around too many people unnecessarily. Got a £45 Smart Parking Notice fine 😡 Because my visit was 46 minutes and apparently the maximum is 30. I popped back in yesterday to ask how long this has been the case and was told approximately two years 🤷🏼‍♀️ Was also told ‘we don’t have any responsibility for the car park’ My points are these… - do you want repeat happy customers? Probably yes- so surely you would say ‘ do you need to validate your car today?’ Just like you have asked quite a few questions already to keep customers happy and increase your profits - I’m already hungry and trying to swerve too many humans and not touch stuff, the car park validation iPad thing is in front of about ten different posters/ displays there’s one advertising a meal deal, one adverting the app, two covid qr codes, one about face coverings, one about track and trace, one for Ben and Jerry’s, one saying mobile order pick up point, a charity jar, a piece of paper for those without an app, a pile of bear fruit bar things and pile of leaflets…..then there’s the iPad thingy I was apparently supposed to put my reg in, by touching it at a time where you just don’t touch anything you don’t need to. Confusing customer journey. - there is obviously some responsibility if you have put the iPad thing in there… obviously you don’t want people parking for an excessive amount of time that aren’t customers…I was a customer and I was 46 minutes. Perhaps this is an extra income stream for the landlord? - been before and quite like the offering but if my appeal isn’t accepted and I do have to pay this, I’ll just boycott all subways. Terrible experience.

Lovely subway. Haven't been for ages. Spot on with the food!

Good food & excellent service big thank you

Just ordered food 1 sandwich missing driver was no help just said he picks up and delivers, tried ringing store over 20 times not a single time have they picked up the phone!! Not happy at all!! How about answer your dam phones

Visited many times. Food always fresh and tasty. Serving area clean and tidy. Staff quick and helpful.

Really helpful and friendly staff. Clean shop. Quick service.

Ok food, bit slow service with one member of staff

Ordered through delivery app food was late nachos were like they came out the fridge drink was missing and subs were poor chicken and bacon even had no bacon

Flies were flying all round the bread, looked disgusting. The bread did not look fresh and the toppings had definitely been there for more than a day. Yuck, dont go here

Pleasant staff, clean eating area, although tables could of done with a wipe down

Slow service but this is the only negative of my visit. This was due to under staffing. Ladies were lovely, quick sandwich making and didn't flop about in the bag afterwards. I'd probably visit again

Shocking server was very rude didn't have any customer service skills won't be visiting again

Idk man. Our bread was kinda smashed. Still tasted good tho, just smashed bread is meh.

Can't believe that it has been so long since all these negative reviews. This place is at present nothing like this, it is extremely customer friendly, clean and completely safe to eat here, you can order for delivery or pick up too. So come on, let's see some of these customers come back and give an updated review!.

Normally, a 4 ⭐ but barely any salad meant my sub was only half full!

Rude and arrogant - i don't like going here

Keeping with regulations, they have nice little circles to stand in that are 2m apart. Highly recommended

The staff always cheerful and welcoming.BZ

Fast polite service, great value products. What's not to like ! 👍

It's pointless only had a one sub and that was my fainàce and I had someone else's and they said "it's my fault for being too quiet " however I was waiting for my new sub because it came with a coupon 'DINE FOR TWO FOOTLONG' and it took nearly a hour for my first one but they gave it away then they feel like it was a joke and told me to wait another 40 minutes I just feel like having a refund for waiting to long after they taking the piss! anyway got my sub and all I find is hair in it and they didn't apologise for me waiting nicely ...afterwards I had the worst time on the buoge

The staff was rude and my warm sub was cold before I had even paid, I don't think any of the staff no what service is would not recommend

Nice for a weekend breakfast, cheaper than costa and probably healthier

One of the better subway stores, always a good experience with staff and the dining area is nice and cozy!

Good service, reasonably priced

Very good service, also it was not busy and very relaxed.However, this depends on the hour

It's subway - same as every other!

Always a cheerful bunch in here, can't fault them.

Local only downside is it's not cheap

If only all the subway staff were as friendly as these lot.

Great experience instore was worried as before there has only been 1 member of staff today there was 3 the gentleman that served us was really helpful made sure we got what wanted and even made some great suggestions

Staff had personality of a wet blanket but the sub was good though

Would give this 0 stars if possible. Rudest customer service I’ve ever received. Opening greeting was “WHAT” in a loud voice. Unbelievably this was the politest the guy was during our brief transaction. Became sarcastic and rude because I didn’t know which bread I wanted (I’m not really used to ordering in Subways) and even banged on the counter 3 times because I was looking for the options in the wrong place. No chance they were getting any of my money after that, so I walked out. Horrific customer service.

Terrible service....wouldn't even give 1 star! staff member changes bin bags then came straight to counter...no hands washed....then says.."what do you want....whats going on here" as we were looking at menu....then said "Jesus Christ....don't know what they want" and walked off....absolutely disgusting service....extremely dissapointing. We did not order and walked out.

Very clean, nice food friendly stsff

This is a good subway, always clean, fresh salad, tasty subs and speedy service.

Drinks machine was serving super weak softdrinks and staff where unable to solve the issue.

Good branch of Subway. Due to its position (away from the town centre) it tends to be a lot quieter.

An easily accessible restaurant with free parking (as long as you register your car at the checkout in store). Friendly staff and tasty food.

Great food very nice smiley staff

Great coffee and great food.. Cheap prices.

Nice place to eat and friendly people

Spacious & easy to find a seat. Food good. Staff, average.

I like this subway the best and always buy my food and drink here.

Great food as always however customer service was a bit slow. I'll admit it was busy and I think the staff handled it well but more staff could have been used to help speed it up.

Shambles, Dirty and the staff don't listen putting the wrong things in my sandwich. Card machine not working. Not a good Subway.

My first visit to this branch. Staff very friendly and spotlessly clean.

Standard chain, friendly staff.

Dont stay to eat your lunch here as you'll get a £90 parking fine for staying longer than 30 minutes!!!

Love the food but my little girl only likes cheese and cucumber. Got charged £5 for a foot long. Surely you could put it through as a 6 inch and write the other half off as "dropped it on the floor".

Always a friendly welcome when a snack is required.

Never had a problem her just a standard subway

We love a Subway salad! So yummy!

Walked in, bought a sub, ate it, walked out, the end

When I visited it was quiet, the staff was attentive and made my veggie salad to perfection. I recommend this subway over the one in the dolphin centre if you’re looking for lunch before you head out of Poole.

Good for good choice of different fillings.

Can get very busy at certain times of day, apart from that the food is good

Really good location for a quick bite on the way either in/out of Poole! Really clean kitchen and food preparation with quality food!

New subway store. Usual experience, good value lunch.

Good, new Subway. Recently opened so the standards are still high

One lad working on his own trying to cope. Possibly the most filthiest place I have ever eaten. We could have sat anywhere as it was empty but every table was dirty and the floor looked like they had fed animals on it. No food should be served here in the condition we found it in if it's that bad out front then what the earth is it like out back?

A group of 9 of us visited this Subway under Travelodge approx 5pm today. The member of staff who seemed to be on her own was working so hard. She was very pleasant and was coping extremely well and not showing any signs of stress! A definite candidate for employee of the month!! Just a shame we didn't get her name.

Really nice, great staff, clean restaurant. Seemed to be only one high chair

Friendly staff and plenty of seating choice.

Staff arent all that friendly but its clean and tidy.

These Subway cookies are good. Gimme 2 more

Big fan of subway, I eat in all of them all over the country but particularly those in Poole and Bournemouth. This ones clean and the staff are friendly but there is one big turn off, the drinks machine produces drinks that taste a lot like mould!

Nice place to eat plenty of parking...

Been to this store several times. When the manager is there it is good. When he is not the staff cut corners, I.e. Not changing gloves when necessary, dirty sides etc and rude to customers. However, today was a whole new level. My friends and I ordered two subs and a salad. The subs were veggie hence my comment about no glove changing. The girls have no finesse and dollop a minimal amount of cheese and lettuce in the salad. The girl had to peel paper off the meat in the salad. She left bits of paper on the meat! There was a technician in the food area drilling, which concerned us in terms of health and safety. We then waited 10 minutes to pay and were concerned as to our food getting cold. I had to ask what the hold up was and was informed then that the till had broken. Not sure broken it had been broken a while! I asked them what are we doing.? No response. Where is the manager, no idea they said. Can we pay by cash we asked? Yes they said. Then they thought the machine was working they then said no it isn't. Can we pay, I asked by cash no they said. What are we doing then. The staff shrug their shoulders. I call head office there and then who don't do anything because it is a franchise. 7 lads in front of us have been waiting to pay since before we come in. They need to go, we need to go. We are all on our lunch break. What is happening we ask? Can we take our food for free ( it's going in the bin anyway? Can pay cash or by card? No they said. What do we do, they just look at us. Finally, all the people in the queue leave safter a good 20-25 minutes and at least 9 subs and a salad go in the bin. The shop should have either had a sign up saying cash only, or informed you when you went in or at least told before you ordered the food not wait until a customer asks what is going on surely. I was told a manager was on their way once I had called head office. I was told I would get a call back shortly. That was 4 hours ago. Finally, this branch was quite dirty today where the crisps are, again, not so when the manager is there.

Nice and friendly staff right next to Asda so no trouble parking and fast service, busy on peak times but that's expected because it's right below a Travelodge.

Big queue, only half hour parking allowed. Cannot see the point of having a restaurant where you can only stay for 30 minutes when there is a 20 minute queue and it will take longer to eat inside. Meal would result in a £90 parking "fine"/invoice from a private company.