Subway in Fife

Absolute joke! Initial delivery was supposed to be 45 mins, order marked as delivered and when I contacted them for an update it took another 30 minutes. Food was all stone cold! Waste of time and money. So disappointed as the service here used to be brilliant

I ordered the pumpkin risotto, I should have taken a photo because it was a wet frothy mess. One bite and I felt sick, it smelt terrible and tasted worse. Looked like vomit. No one asked when taking it away if there was anything wrong with it, customer service poor. Would never eat here again!

So disappointed, we've been to the Byers road Zizzis many a time and it's a family favourite. We were expecting the same and were sorely disappointed. Thankfully we had booked a table in advance however the place didn't seem busy. The manager who greeted us was great and he was really attentive. However after being taken to the table we were passed to the waiting staff and things went downhill. No-one came near us for a drinks order and we were left waiting for 20 minutes until someone came to take the food order, we then had to prompt them to take a drinks order. The waiting staff were abrupt and had no nicety about them. One was ridiculously rude when they brought food to the table that we hadn't ordered. When the food came it was lovely and couldn't complain about the kitchen at all, it was tasty and of a great standard. Over all the place looks nice, the food was lovely, but the waiting staff we dealt with were rude and unwelcoming.

Well that’ll teach me to read reviews first! Chips are literally brick hard, cold and greasy. Garlic bread was like cardboard and frozen. Wasn’t even delivered in an insulated bag. Restaurant should be embarrassed to put food like this out. Avoid.

We visited on a whim during a nice New Year’s Day stroll through St. Andrews. We’ve enjoyed zizzi’s before (in Inverness and Glasgow) so we were excited to give this one a go. In a nutshell to anyone reading this I’d give this Zizzi’s a miss due to the incredibly disappointing service. There was one table occupied in the whole restaurant yet we had to wait five minutes to be greeted and seated. We ended up having to provide ourselves with menus and get halfway taken to a table. There wasn’t difficulty finding a table but for some reason she disappeared as we were grabbing our seats no offer of drinks till five minutes later. She seemed to lack interest - which is fair, we thought that perhaps she drew the short straw and had to work New Year’s Day. However, if that were the case, as much as we can understand the bitterness, we as the customers shouldn’t have had to take the brunt of it. We had a rustica pizza - which was lovely as usual. The lasagne however was as disappointing as the service. Small, somewhat standard lasagne for a ridiculous price. A young man took us our pizza and lasagne - he was the only saving grace of the service. He made eye contact, he was friendly, happily got us everything we asked for as extras - testament to the restaurant! The original lass took us our fries and for some reason threw/slammed the plate on the table. We then asked another lass working (who seemed like she might have been in charge) after finally getting her attention for some more fries which she seemed super stressed (at this point there was now 4 tables in the whole restaurant and the young man was the only one seen to be actually working so unsure why she seemed so stressed). She also walked briskly past our table and slammed the plate down. We were taken aback by the treatment and even made a joke that they’re rushed of their feet with four tables so it makes total sense 🙄 Luckily the young lad ended our visit with a typical waiters farewell of thanks and have a good night. Unfortunately we passed the two lasses at the bar as we were leaving, now I’m not sure why did, but I said Thank you and bye as I walked past them and not one of them looked up and said anything. Honestly quite shocked with the incredibly poor service. Even if you’re bummed to be working on a public holiday you can still provide decent service. Borderline hostile and we’re not sure why. Thanks to the young lad. You’re the seemingly only professional there and excellent at your job!