Subway in Sunderland

lovely food. driver was a delight

Missing half of my order! I ordered the meal deal and the only thing I got was my sandwich no crisps no drink and no cookie I paid for the meal deal not the sandwich

I did not receive all of my items and did not receive a refund.

food was wrong and disgusting, I want my money back

the potatoes lattices were all stuck together, were cold and soggy, I literally had to throw them away, the sandwich tasted as though the salad was from yesterday, not fresh at all. this order cost almost 17.00, what a complete waste of my money, will definitely NOT be ordering from here again 😑 😒 🙃 🙄

Wrong order delivered. Always something with this place. Items are either missing or the complete wrong order gets sent out

items missing from all meal deals. Sandwiches looked like they just been thrown together and not even the right salad in

worst sandwich ive ever ordered from subway! sandwich fell apart, I asked for it to be toasted and it was cold when it came. won't be ordering again!

Food was lovely & fresh. Nice selection & great delivery.

Excellent quality great tasting sandwich

My food never arrived yet it says delivered

Didn’t get the drink with meal deal

The fact a full foot long meal deal is missing

Food was cold also missing my drink

Left out a cookie and crisps, bottom was cut the entire way through so most of the food inside fell out

I didn’t get my order so unhappy

Small portion compared to ordering at shop (and didn’t get crispy onions which I requested. Also frugal with sauce on salad

No sauce in my sub! Dry and awful

I don't understand why the ratings are low. never had an issue with these guys. sandwiches are unreal! 🤤. kinda have an addiction to the garlic philly steak. please never stop doing this one..

Left out drink, and most of the desserts

Extremely late (2hrs), very cold, contact number for store is out of service. Will be getting a refund. Avoid.

did not read extra instructions

ordered a foot long and got a 6 inch sandwich!?! order was fine otherwise. salads were nice.

Food was freezing cold, driver went to other deliveries before bringing ours

Basically, I didn't like the fact that the lady who served me didn't put a plaster on her scratched arm( it wasn't simple scratch - raw pink ). When serving foods, any scratch or tiny cuts needs to be covered.

Gave me the rong sorce but still ate it

Food was ok not much fillings tho way to much sauce on bread nade it way to soggy Cheese bites were awful nog order them again hash browns were unreal could have gad better opions on pop other thaan diet coke

sandwich was missing all veg from footlongs, also missing one of the cookies and the dip. Really poor , I get they have busy periods but messing up that bad is not good at all

We ordered 3 meals, missing a drink and side and one was the wrong drink. ordered cheese on two, no cheese. arrived cold even when asked for toasted. I've never been more disappointed.

the driver just dumped my order just outside my door, maybe cos my dog was barking but I'd put her into the living room before opening the door. never saw the driver, no idea where he or she went as was no where near my property or path

Given the wrong fillings and sauce on my sandwich. Obviously making a sandwich is too hard of a task for some people

The staff are lovely here, they're not the ones at fault here, the delivery guy never delivered the food. please report that person if possible, it's unacceptable to steal people's food. it's gonna take 7 days to get a refund..Not cool!

Wasnt delivered to my adress i had to search for it. And the vegan one wasnt labeled

Went to subway today got a meal deal for £3,99 told me I can only have lettuce tomato and chicken with the sandwich. got the sandwich it was that small I gave it to my son, it only had 3 small bits chicken, 2 bits of tomato and a peice of lettuce. I did not ask for sauce and they put some kind of sauce in it. Hardy anything in it definitely not worth the price. The same person who sold me it was little and young she was a bit cheeky and had an attitude problem. The young lady with the glasses was lovely who gave me the cookie.

Ordered hash browns on my salad, they were straight out the fridge freezing cold.

Completely disappointed… I order a full “FOOT LONG” and I receive just a HALF of my BMT.. unbelievable

Didn’t arrive absolutely shocking service 2 deliveries didn’t show up charging me nearly 90 pounds today no food

Place is an absolute joke has the incorrect phone number on every website half of the order missing and can’t even call the restaurant isn’t that a coincidence

No cookies delivered, which were part of the order.

Ordered 2 foot long items, received 2 6” items, one of the items was also squashed and torn

No mayo on sandwiches. Nothing on my nachos just plain crisps

Worst sub way I have ever been to, slow incompetent, embarrasing. Stop taking Uber eats orders when you can handle people in front of you, all want sacking. Dont deserve to work

Bread stale literally rock solid and there was no cheese on any sandwich. Potato things were super soggy too. Gutted

MY ORDER NEVER CAME AND MARKED DELIVERED???? What a joke!

Had to throw salad away as had an olive in and allergic to olives. Manager needs to have a word with team members and themselves and check orders throughly as potential lives could be at risk due to allergies

my food never even showed up, very disappointed with this and have complained twice and still have not received a refund for the food that I paid for and didn't have a chance to enjoy, I am still owed £21

The bread was hard like it had been left out

Food was inedible ! Bread so burned it was rock hard! Wedges not cooked! I’m so disappointed. I’ve been unwell since Boxing Day and haven’t been able to eat a meal. This was my 1st proper thing to eat since Christmas Day!! It’s gone in the bin and I’m £20 out of pocket!! Livid

Delivery driver was lovely and very polite

Updates were great, let down was the delivery time as ordered for 11.30am and arrived 12.02pm.

Late coming and missing half the order

ALL SAUCES WERE MISSING & 2 MAIN ITEMS WERE MISSING. THE REST OF THE FOOD WAS TASTELESS. NEVER AGAIN

2 hours late! Food all cold and missing items which we paid for! Disgusting service if you can't deliver on time don't do it at all!

delivery time changed 3 times , took over 1hr and when delivered food cold and unedable. 30 pound wasted

We often visit Subway in the Galleries and the staff are so friendly and helpful I have Coeliac and need to have gluten free food and am always reassured by the knowledge of staff about changing gloves etc Food is always lovely

The staff here are wonderful. They are helpful and friendly. I need to have gluten free food and always manage to get something tasty to eat here

All sandwiches were toasted when only asked for one to be toasted. Sauce was added to my daughter’s sandwich when asked for none. Also missing a drink

order said it was delivered but was not

6 inch arrived even though we ordered a foot long

This was my first visit and won't be my last as food and service was the best.

Over prices not enough money to order any food

Too busy dealing with orders from delivery firms, normal customers at the counter have to wait for ages , not the staffs fault , the system is wrong.

Kate who served me was totally amazing. Great customer service, polite, helpful and I hope she becomes a trainer for subway throughout the country.

Lovely and freshly made. Really enjoyed the 🥪

The Galleries Washington. Food not as good as it used to be

It's ok to go for a quick sandwich

Small counter store with no tables to sit at but excellent service everytime I go! Thanks for making this anxiety riddled guy feel at ease when making his sandwich order, haha. Excellent work and service 😊

Allways spot on. Best sandwich shops around

Never buy from subway in the galleries . Ordered food from them today and it was discraceful 20 minutes late stone cold so soggy it broke up as you tried to pick it up over 40 pounds and half of it went on the bin never again,, but

We're here quite regularly, my husband liking the 6" Indian subways, I like the salad bowls as you choose what salad is made up with so don't get anything you don't want. Drinks there, one unfortunate thing they have no tables at the Galleries in Washington although you'll find alt places around precinct to sit for meal.

customer service is below avarage along with poor staff communication they seemed to be tention among staff at the time I was served made me feel uncomfortable

All sandwiches made fresh, pick your own

Flies all over the place, service not amazing... Had to tell the lady what salad I wanted 3times... Too busy chatting that they couldn't pass me a sandwich over the counter. Had to reach over while they chatted about who was 'looking after their bairns that night' the only saving grace was that they wrapped the sandwich up beautifully.

Quick service and a nice sandwich.

Some nice combination of sandwiches however they don't do decaffeinated coffee or tea and theres no excuse

Awful attitude and so stingy, never fresh and never have any ingredients left

Food is always mouthwatering fresh, especially the baked on site bread in a choice of flavours. Great choices of fillings at decent prices. For those on a diet, you can choose the salad bowl option and fill up on lovely crunchy salad. Coffee is lovely. Cafes are clean, bright and welcoming and staff friendly and helpful! Points add up quickly on loyalty cards too! Well done Subway.

Only small hands when putting lettuce on

Always had great service from this shop.

Good quality, numerous sandwiches and decent service.

Expensive for a salad baguette not going back

Not very nice food definitely wouldn't recommend it.

Microwave heated sandwich and hash browns made them soggy and mushy - not good!!

Always love a sub healthy and good for you

Meatball subs are tremendous with a hangover and that's all I need to say really. I've don't try the rest of the menu as the chicken and other meats look like they were processed in a factory in the Baltic States.

Had salad bowl with salad and meat I wanted, staff wore hygiene equipment and seemed very clean. Food was fresh and tasted good

Fab salads, great value for money xx

Went for a christmas cracker and was told they only had 2 ingredient for it butvi could have extra salad, no thank you

Would leave a 0 if I could. My husband ordered a steak wrap but was told they had no guacamole when they had already started making it. He asked if he could have extra cheese since they didn't have all the ingredients that are advertised and included in the cost and was told by whom I assume to be the manager in an aggressive manner NO WE DONT SUBSTUITE ITEMS!!!..... Well if you do not substitute items then you should have all the ingredients that you advertise in a sandwich/wrap. Safe to say we will NOT be going back to this subway. Just as a finish he did get extra cheese but was charged for it.......

Everything I'd expect from them. Thanks

Good for pezies had a meal n drinks

This fast food outlet in my opinion is overrated. The choice of food mediocre.

Lovely fresh food and bread. Friendly staff.

I mean it's subway, so you know what to expect, but feels kinda weird as just a little window in the galleries - no real seating which is a shame

It OK for people watching. sandwiches and coffee was okay

Waited in que today and looked around and 2 of the staff were walking outside for a cigarette while there was still a big que. Time was 12.50 bloody disgrace. No the wonder people walk away.

Very limited seating and compared to the other subways not very generous with portions. Ok for a quick bite

Much better now meals are done as salads as well as sandwiches as there's too much bread in sandwiches for me. Thoroughly enjoyed last salad there, will go more in future.

£3 for a 6" sub and any drink, well worth it. Fast and friendly service. Would give them 5 stars but has limited seating due to its small size.

No good, 3 times I've called in this subway, each time I've walked away, waited to be served, no staff came out to serve me, too busy chatting & laughing in the back, won't be going back again