Nando's - Sunderland in Sunderland

The food was so delicious and had its unique flavour. I would love to go there again and recommend for everyone to go eat there with your family.

Went with my daughter the other week, a lovely young girl served us and was dead polite, food was great and cause of her customer service I'd definitely return

For such a busy period couldn't fault the food and the wait times. Lady on the front managing the tables and sitting people was great. My only negative was waiting for to buy a extra drink of my son n guy serving didn't say hello or anything just looked at me

Updating my review from 1 star to 5. I would love to thank the manager in the branch today for being so accommodating to my celiac disease and for letting me know that the grill is only used for chicken (not garlic bread) and they will clean everything down and use clean utensils. Thank you, very happy to come back to nandos. Really disappointed, I have been going to nandos while being gluten free for years! This is the first time I have walked out. The manager (woman, not the nice man I had last time) made me feel unsafe eating there. Said the halloumi and chicken is cooked on the same grill as the garlic bread and is just scrapped down. Didn't make it sound promising or safe for me to eat there. I also did not like the way she came across. When I went last month I had the nicest service I've ever been given in nandos and they were going above and beyond.

mate why ur chicken look bare dry fam no bludclart nandos make their chicken like that

Expensive, but that's Nando's! My order came with the wrong seasoning flag. Pretty sure when the waitress went 'to check', the kitchen just swapped the flags. People I ate with stated their food was a bit bland, though I didn't mind mine. Noisy restaurant, especially when it wasn't very full at all! Staff clearly wanted to be anywhere else. Long wait on food, including starters.

The staff were great, the food was well cooked and presented.

Gave us the wrong order twice before getting it to the right table. But when the order came the food was very nice.

Looked a bit messy last time I was in. I asked for the toilet to be cleaned. Used to be fantastic.

Luvly place to dine, the dishes were very relatable African-wise. Love it.

We've been to this Nando's (and others) quite a few times. This place is really beginning to look quite tired and could do with a refresh. It's just felt a bit, manky. Also, massive cobwebs in the windows at the front, get those sorted it's horrid. Anyway enough about the tired decor and on to the main issue I have. The kids menu for whatever reason now only has a single vegetarian option, Mac & Cheese, it's the laziest veggie dish ever created. There used to be a good 3 veggie options on there but now there's just Mac & bloody Cheese, not all kids like Mac & Cheese. Staff were either unable or unwilling to swap out great imitator strips on the little pitta so had to pay £4 for them on top of the unwanted Mac & Cheese. Aside from that I just think it's got a bit expensive for what effectively is chicken and chips (or your preferred side).

Good food and a warm and welcoming atmosphere.

One of the worker Anna was good and professional.

Jacob was very friendly and our service was great. Had a great meal

Food was amazing and very friendly staff!

We have been here several times on our vacation. The food was always tasty and the staff were always friendly. Update June 29, 2024 We ate here several times this year too. Everything tasted delicious and especially the 4 ChickdnTights in Peritamer with a corn on the cob 🌽. The service was excellent. Everyone was friendly and helpful with a smile. See you next time

Always great service and lovely restaurant and staff!

Food was lovely and the manager was very friendly and helpful.

Do not order Nando’s Delivery! We ordered at 9:35pm and when we first ordered it said delivery would take 30 mins, after we ordered the estimated delivery time changed to over an hour. When I called about this, your staff member asked whether I’d ordered through Deliveroo or your website, I said your website, the staff member said “that’s also through Deliveroo” so I said “Why ask then if it’s all through Deliveroo, what difference does this make”, your member of staff then put down the phone on me. After this every time I called the phone was picked up and put down straight away, totally unacceptable and rude for absolutely no reason. Then, at 10:40pm, Deliveroo customer service called me and said the restaurant had cancelled the order because they’re closed. Why make us wait an hour? We ordered when you were still open? It would be helpful too if your staff didn’t pass 100% of the blame onto Deliveroo, the payment was made to NANDO’S it is on my bank statement to NANDO’S therefore you are responsible. I still haven’t had my refund of £70 because of your incompetency and the aggressive attitude from the staff didn’t help. Not even as much as an apology from your team, just “you’ll have to speak to deliveroo we don’t deal with that”. Does the Deliveroo driver come into the kitchen and make the food as well? Restaurant ran by absolute morons with 0 experience in customer service or experience in resolving a customer complaint. Disgusting.

As always, Nandos food tastes delicious! We ordered a family platter amongst the two of us. We couldn't finish it. The atmosphere was lovely with African beats' music playing in the background. The staff were friendly and courteous as always. It was really amazing. I'd recommend it to everyone!!

We had a quick dinner here. Usually, we have a lot of fun at Nando's, but this branch in particular was disappointing. Service was slow and the food was too spicy for comfort (even dishes which are classified as not spicy).

Types of sauce is awesome. Chicken wings and butterfly chicken is fav!

This Nandos used to be my favorite but it seems a bit dark and dingy now. The chicken was dry, so maybe overcooked? And the chips were cold. I'm not a complainer and it took a while (though the place was empty), but I didn't say anything. This place used to always be packed but nowadays it's empty when I've been in.

Nice cozy trendy looking restaurant with outside seating area. Food is lovely & tasty, staff are pleasant & polite. It's just such a shame that Nandos wasn't more reasonably priced!

I cannot speak highly enough of the staff and customers at this restaurant, especially Preston the manager . Without going into detail , the support received from everyone on Saturday 20/4/24 was absolutely phenomenal when my daughter had an accident outside . They all deserve recognition for their help and again, another huge thank you from me and my family . 🙏

I order 1/4 chicke just 30 mints ago and I paid £18.38 for one peace of ckicken and small rise . The didn’t put any fries . They supposed to have it on menu . And no sauce cuz I paid for it 1.56 ? It was horrible order even had

I've been a nandos customer for over 20 yrs and after taking my daughter and sister for a birthday treat was terrible I get it that they need save money on trying to serve all the food cooked but if its dried up and frazzled don't do it nandos !! We pay very good money for the food you serve and deserve it fresh !! You know the deal when they come and take your stick away after asking if the foods OK Well I said it wasn't it was not good at all it was dry and over cooked he said is there anything we can do is said this is the the worst I've had !! He said let me see what I can do then disappeared!!!! I cant see me spending my money in there again to be honest After 24 plus years

Been to Nando’s today for dinner with family, our waitress, Liz, was such a lovely lady. Very attentive and helpful. Went above and beyond. Best server I’ve ever had at Nando’s! The food was great! All the staff were amazing but Liz is one of a kind.

My first Nando’s! I got the grilled chicken pitta with smoky churrasco sauce and grilled halloumi. Was incredibly nice and the chicken was juicy. However the sauce was slightly hotter than I expected ahaha. Would definitely get again though.

The experience was let down because the table we were sat at caught the draught from the door, which was freezing. There were other tables away from the door

Its ok place looks nice was cozy service was good the chiken needed a bit more flavor the rice was a little dry the salad was ok little bit pricey but a guess that's resturent prices

I'm eating from 2015 with Nando's But this time not to say good

Food was good but there were quite a few things on the menu that were unavailable.

Good staff, prompt service, great food. Weary after a day on the beer watching Newcastle play Luton. Manager very polite and explained how recent closure of the cinema had affected business. We wish them luck and hope they continue to trade.

As a South african, the difference in the Portions sizes is big. You get a very small amount of food for the price you pay. The food is still good, and service is via the app when dining in, but it was fast, and have friendly staff

Nando's in Sunderland is a true haven for peri-peri enthusiasts! This vibrant restaurant consistently delivers on flavor, atmosphere, and friendly service.

Went here today, Staff are absolutely lovely, it’s a very good atmosphere (as you are greeted arriving and then thanked for visiting, when leaving), seems like a lovely place to work, food arrived faster than we were expecting and it was stress free ordering through the app.

It's a good Nandos - a bit drafty when the door opens though

Service was terrible, definitely wont be returning!

It's always a pleasure going into Nando's. Efficient staff and good tasty food.

Nandos. Conveniently located and easy to get a table. You can order at the desk if you don't do the QR code or app.

Thank you Jess for doing above and beyond for us.

Jess is polite, enthusiastic to help - e nsure we got everything we need. She even brought us glass and went for to filled it with water and brought back to our table. These little things has massive impact to our dining experience. Knowing we are well accomodated. All staff are friendly and accomodating, specially the gentleman who is in charge. Very approachable.

Good service and the food was absolutely brilliant. Toilets were clean and the only criticism was the booths weren’t as clean as they could have been

Usual nice Nandos fare. Chicken wrap delicious. Quiet at time we went (lunchtime).

Ordered online and collected, some food was missing and some under cooked. Filled in form to complain but heard nothing since.

What a friendly and welcoming place to be; especially Jack who helped with my order blip with ease, kindness and a friendly smile to boot 😇 Thank you Nandos Sunderland x

Jacob was amazing! Couldn’t have asked for better service.

We were in Sunderland looking for a quick bite to eat before travelling home. On entering we were met by a nice man that took us to our table. The restaurant is very poorly maintained with the cushions on the booth seats taped up, there was also a strange smell in there too. The food was normal Nandos and nothing wrong with it. The ladies toilet sink wasn't working so people had to come out of the toilets and wash their hands in the middle of the restaurant after touching the toilet doors, yuck. Needs an upgrade.

Really friendly and welcoming atmosphere. Staff were friendly and attentive, getting us anything we needed.

The food is nice and Liz gave us the best customer service I have ever received!!

Very good nandos. Nice staff and great chicken. 🍗🍗

The food was excellent, placed by lights for the venue when there were other seats available and got disturbed twice during the time we spent there

food was great and all the staff were lovely, Fuad in particular. i’ve had poor experiences with food quality at this branch before but it was really good this time

Don't know if we caught Nando's on a busy day, but the garlic bread was soggy. The coke machine was off and was put on too late ( I had finished my meal) No salt or pepper on the tables. My chicken was put on my granddaughters plate. Apart from that the girl behind the counter was lovely and friendly, but won't be going back in a hurry.

We opted for takeaways due to the amount of people already there making it hard to have a conversation. If we had stayed, I would have liked to have seen more lighting as I found it fairly dark, especially as it was midday. I had a chicken lemon and herb wrap meal, while my partner had a Sunset burger meal. Both were juicy and full of flavour. The chips were not your typical fast food type being thicker, tasting good and still still warm after a 30 minute drive home. The lady taking our order was friendly and helpful and our order arrived quickly. Definitely worth the drive there.

I had a sunset burger meal and my partner had a lemon and herb wrap meal. The chips were fresh, even after a drive home, as we did a take away. The restaurant was dark and noisy, so that was why we opted for the take out. Will most definitely order from them again. The young lady helping us was really very pleasant.

Food was very nice, I enjoyed it. Ordered in store to take away due to having allergies. Its much better ordering allergen-free food with the managers in Nandos now, as they tend to be very attentive in each branch. Just thought the decor was a bit dark and old with uncomfy seating, so I personally wouldn't choose to sit in... but I will order to take out from here a lot :)

Didn't eat here because half the menu wasn't available and the manager spoke to two members if staff appallingly infront of us.

Great service esp Chloe who made great effort with our service and provided kids with paper and crayons Thank you :)

The interior is starting to look quite worn but otherwise a standard nando's. Staff nice and friendly.

Food was superb today, I took my disabled mother for some lunch, we were served by Liz who took great care asking my mother if there was anything she needed, other members of the team where also so supportive and held open doors for her wheelchair. I did not expect to find this high level of service in a nandos restaurant, but kudos to liz and the team, we will be back again. Thanks again to all the staff for making this a great experience.

Took ages to receive food ordered on the app then told it would be 12 minutes 30 mins later had to ask to find out it hadn't been started

Food was ok for those who enjoy it.

Was a bit of a wait for a table as it was a busy time of night, staff kept us updated with wait times and ended up getting a table quicker than we thought, ordered through the app using QR codes on the table. Food was served quick and tasted amazing

Nando is one of my go-to restaurants. Great food and services for people that like spicy food. You won't regret eating in Nandos, trust me!!

Good restaurant especially with their bottomless drink offer… You can drink as much as you like with this option

Unexpected lunchtime cheeky nando's. It's a nando's, does what nando's do

Went once and did enjoy it but never been back as Billy no mates these days

Great restaurant with friendly staff, food arrived speedily and well presented. Staff were careful to check about any allergies when taking my order which is very good. A good Nandos franchise in our area.

An especially nice Nando's experience. The staff put together my favorite past dish (Halloumi & Mushroom "Wrap") that is not on the menu anymore.

Fab meal. I wasn't too keen on going as once had an allergic reaction to the lowest heat sauce, but this time had mushroom and halloumi pitta with sides of mash and spicy grains with butternut - it was all delicious!! Staff were very attentive and great fun

Perfectly cooked chicken thighs and really friendly attentive staff.

I mean it was nice for Nandos but it wasn’t worth the 50 minute wait for food 💀

Loved it! Service is great, meals are tasty, and the staff is courteous.

Excellent customer service from Anouar! Very helpful and polite! Thankyou ever so much! Appreciate it Anouar!

Fantastic customer service warm welcome from the manager at Sunderland nando's. Would recommend to friends and family

Luv it. Chicken wings are absolutely beautiful. Can always expect 5 star scran. Brownies are banging too.

This is worst chicken I’ve ever had in my life completely tasteless when I ordered what was suppose to be the most spiciest one? They have no idea what spices actually are. the service here was terrible & disorganized we were in line for a long time which the entrance is so small and uncomfortable. I won’t be going to this entire chain ever again.Can’t believe anyone likes this & it isn’t shut down.

Thank you so much Leon for your eagerness to assist what I needed, lovely service. And to Lily who happily accomodated me and ensured if I need anything else.

I'm only giving it a 4 because I used the extra extra hot sauce and it was actually nothing at all needs to be hotter food was amazing got a chicken burger and peri peri chips.

Halloumi was swimming in grease and had a hair in it, chicken was cold and dry, chips were soggy and cold, and it took 2 hours to arrive on a Tuesday night. Will never order from here again.

Chicken was burnt. Understand chargrilled but this was black. Ruined the rest of the meal. I didn’t bring anything up as the restaurant was busy from the Sunderland match but I wish I had now as they’d have probably make a fresh one. I added in two photos for comparison in case anyone thought i was being dramatic

For 2nd time in a week, they have switched off order online, when called up they took my order until manager in back ground said were are not taking orders at the moment. Nandos need to sort out its staff issues

Unfortunately, I didn't get the right food as I ordered online! Instead of chicken leg, I got the chicken breast! Also, the chips were super sulty & we couldn't eat them. I'm not coming back there.

Generally the restaurant is very clean. I specifically thanked liz, she's everywhere to help, gentle and smile all over her face

Went here on Saturday 11/11/22 Half chicken overcooked,they did change it, chicken wings and sides ok. But the restaurant was extremely cold not conducive to a pleasant atmosphere especially with top coat on.

Always enjoy a visit to Nandos

My friend and I went to visit nandos in sunderland and was very impressed. I dont know who cooked our food at 14:30 on the eve of halloween but they made our food bussin. WILL be back and thoroughly enjoyed. much love. Kez and Con

The food was amazing and so was the customer service, a member of staff named Daniella ( going off memory ) helped me familiarize the atmosphere of the establishment and allowed me to enjoy the experience thoroughly.

Jack, what an incredible guy! A lovely server, greeted us at the door, managed to squeeze us in a booth despite being busy, and of course the food is incredible! 10/10 experience :) come here all the time and it's always great

This is my favourite branch because I like the decor here and it's nestled in the corner of the town. It has a nice vibe after seeing a movie ect. The chicken is always done to the same standard everytime. Visit ed first time by a friend and myself. Something's can't be duplicated.

I was gutted that the vegetarian options had changed. I was however pleasantly surprised, the bean burger was fab and I’d definitely order it again. I have visited this Nando’s restaurant several times and the staff are always friendly and welcoming.

I normally love this restaurant, but I am absolutely appalled after today. I was in the toilet and just watched one of the waitresses use the toilet and leave without washing her hands. I walked out the toilet only moments later and she was cleaning tables, clearly hadn’t washed her hands elsewhere. This is atrocious. Staff need full hygiene training if this is the case. How is this deemed acceptable when you are dealing with someone’s food? Very disappointed. Side note: I also smiled at the same staff member as she came out the toilet. She did not seem impressed that I had smiled at her. It’s a shame I’ve even had to write this as I bet the majority of staff are not like this, however management need to be aware of staff members are doing things like this.

Really good dining out experience. Went with a group of 6 and we really enjoyed the meal. Only down side was it took a while to get served but they explained they were short of staff on the day. It was a Sunday

Tasty food and great customer service.

Slow service. Freezing in there. Food sat on the hot plate longer than I'd like. Had to ask where the drinks were 15 minutes after order. Tasty, though.

Tasty food. Clean restaurant. Helpful staff

Nice friendly staff but has no rice or fanta soft drinks..

Avoid like the plague! We stopped off at nandos after a day shopping in Sunderland, we had our two kids with us and I needed to use the bathroom, the ladies bathroom was absolutely disgusting. Both toilets were filthy. The booth we sat at had an awful smell...it was basically dirty. The food was just basic...four chicken pittas, chips and cokes came to £54, the manager of this restaurant needs to close for a day and give it a deep clean.