Subway in Manchester

The staff very rude with people, very poor customer service and charge more

Order never arrived. What is the purpose of having a code if the driver states delivered if you don’t deliver it to the customer?!

I order a sub, the two ladies, behind the counter today were useless, they can even make a sandwich, my sub fell apart in the car as soon as i opened it, the cheese was stuck half on the bread & half on the white paper, which meant i could not pick up my sub, without everything falling apart and the bread ripping! Cmon guys sort out your staff, and train them how to put together sandwich !!!!

My cookie was not cooked and squished and sandwich not cooked

Staff were super friendly and they even offered to change their gloves when I asked for the vegetarian foot long sub. You can choose anything you want and all the food displays were super clean. It’s quite small inside but for those taking away or a few needing to sit down, it’s absolutely fine. Will definitely go again!

Food was excellent and driver was very nice and polite

Order was on time, correct and delicious.

wrapper was stuck to my sandwich looked like it had been thrown together not put together and forgot my drink which I paid extra for

I even have photos. The sandwich had barely any meat or salad in it had to move meat form one side to another which left places with no meat at all

Chicken was awfully cold and disgusting

Food is great as always but I bought the meal deal and never received the cookie

Food was cold, wrong item as I wanted double chocolate cookie they give smarties cookie. Very unhappy & now left hungry.

I ordered a veggie delight through deliveroo. I wanted cheese, all the salad and mayo. It came with just peppers and mayo. I called to query as that isn't what I had ordered. A very rude woman answered that's what they had received through. There's clearly a problem with deliveroo ordering in that case but rather than trying to sort the issue with me she hung up on me. Charming. I'm a regular customer and needless to say I won't be ordering from them again.

Absolutely disgusting. Went straight in the bin £23 wasted

Who came earlier than the estimated time has very happy and I really love the food

Food was not fresh and ingredients missing everything tasted old

Great delivery driver. very polite and curious

I had to redeem points and I mentioned I have my sub card and I noticed that a colleague in this store called Mariam didn’t put through my points as she did it after the transaction and also the English women she doesn’t smile always angry looking she just wants the orders to be done but also she need to see quality of the food as it was overloaded meat in the sandwich which made the sandwich dry I think the English women is called Lisa old women always miserable need to cheer up and very aggressive towoards staff members and also once this Shri lanken tall guy he put too much sauce in my sandwich and a colleague called Rihanna which is amazing she said it’s too much sauce to the guy and he just laughed so bad service Also they is the person called beera amazing service on 8 June 2024 the women who was working with her I ordered online and asked her for garlic mayo and she said she only can do what’s ordered on the receipt even though I was there in store and was middle of putting sauce on and I ask this question and she said no I only can put what’s on the receipt I asked her online only gives you two choices online so that’s why I came in store to make sure I get garlic mayo and she said no again so I said leave it most rubbish subway I had that day

I recently placed an order and was thoroughly impressed. The staff (Lisa & Mariun) were quick and efficient, with attentive and friendly attitude. Great service!

Food came so fast cos it was bone cold

My drink was missing from the meal deal. I wasn't given a option to have this refund as it was in the deal.

Their chip and pin doesn't work for any bank cards. However, I'm sure the contactless works just fine but when you have a card that doesn't do contactless then this is a big issue. Luckily I had spare change to pay for the order but seriously sort out your card reader. I've never had this problem anywhere else.

Food was lovely driver was nice and polite

The food was excellent, and the driver was very nice and polite

If something is out of stock, you should call your customer and offer a replacement. Not just deliver the order and let them find out afterwards. I paid for a meal deal, you expect all the items to come in that price, not be delivered with something missing. Thanks.

I was served by Mathew, honestly he had incredible customer service extremely polite and hospitable. The best subway experience I have ever had all because of mathew. Only a promotion would be fit for Mathews incredible service

I came in to order 2 foot long sandwiches with the offer of kids free meals with sandwiches only to be told that they don’t do it. I have checked, the website states this store is one of the participating stores, and it was just a decline of offer without a good reason why. I also wanted to order chicken breast with teriyaki sauce only to be told that this also can not be fulfilled either as it was not an allowed formula to give. As far as I know, in subway you can create your own sub, so I wasn’t sure why this was not the case today. I am normally served my order without hassle in this store, but this is not the first time I had trouble getting my order with one staff member who is typically in on evenings, who lacks customer service skills and often argumentative. I would have to think twice about going there again.

Fairly standard Subway, can be tricky to park close by (there is a certain other very popular takeaway a few doors down which seems to attract a lot of people!).

Who was lovely and the driver was very nice and polite. Very impressed.

I can’t track the delivery guy on the app , I was waiting outside for 20mint . On the app it says the item is delivered , however I did not receive my item

Very unprofessional. Won’t let you use your sub points in store. Also if you place a large order such as a few boxes of cookies they will refuse it. Not friendly at all.

Delivery was very bad .man dropped food when he saw the dog and knocked light off wall . This light was very exepnsive and meant very much .

It come freezing!! Drinks were in the same bag as the food!!

Forgot melted cheese on my sandwich

Lovely staff! My subs are always made perfect

Sandwiches were not toasted and arrived cold we had to warm them up

I love the food, it was delicious and the driver was very nice and polite at chirpy

Driver was excellent. Polite and friendly. Food was delicious. Thanks!

Delivery took bit longer and the food was cold.

The wraps are delicious from here. So much sauce and meat! Best place for lunch

You gave the wrong cookies again and you didn't toast my wrap. I wanted it hot and it was stone cold.

The lady that was working the till yesterday afternoon, does not know the meaning of customer service, she needs to be replaced by someone who wants a job. Won't be coming here again.

The veggie delight that I ordered which the filling is salad, didn’t have any salad on it, as someone who also works in a sandwich shop I don’t understand how someone could be so thick and make a stupid mistake like that, very poor staff and this subway as it’s not the first time we’ve had wrong things sent from here, very thick staff

Cold drinks placed next to hot sandwiches. Sandwiches no longer hot once delivered.

Really in happy with my order. Food wasn’t correct niether drinks, there was no sauce on my food and I asked for it grilled and it wasn’t. Was also everywhere in the paper .

The food was delicious and the delivery person that is very nice and polite

they put cucumber and mayo on the footlong and i didn’t ask for it

The chips and nacho bites were cold. The dip was missing with the nacho bites. This isn't good when my sister is pregnant and is having cold food!

Despite having given clear directions as to where I am and him having a bicycle, I had to walk down the path to Willow Way to meet the delivery driver. As I am disabled which is why I ordered in the first place, I did not expect to have to go and get my meal from the driver.

Ordered through Deliveroo - was meant to be steak and cheese but as you can see there was next to no actual steak

Pros: extra sweetcorn added (it wasn’t ordered) Cons: sandwich seemed to have no sauce on it despite it being ordered

Getting stingy with the salad toppings

I ordered a footlong melt meal and just got a footlong melt. The drink crisps and cookie were missing… not to mention poorly packed… I opened the footlong packaging and the whole thing was falling apart.. 😔

Good to order exactly what you like

Never again there service is rubbish Wasing happy chappy.

Item missing and food was cold

Food hot and tasty the delivery driver so nice and polite will order again

There's usually something missing from the order, but how do you forget to put two of the same items in the bag?

Subway wasn’t toasted, disgusting

It looks like my order got duplicated. The restaurant prepared one order but the driver told them he was expecting to deliver 2 orders so the restaurant prepared a duplicate order and both were delivered to my address. I believe the restaurant should have phoned me to clear up the confusion instead of taking the driver’s advice. I am stuck with more sandwiches than we can eat. And my credit card is not happy. Not sure I trust the ordering system anymore 😔

The sandwich was very poor it was cold and and falling apart? I would like a refund?

The food was cold. Toasted but cold.

Really annoyed that my drink was missing after everything arrived. No other issues at all!

Missing items again and food just didn’t look fresh . For the price you pay for the sandwiches you hope they are fresh Definitely won’t be ordering again

The sandwich was cold but still tasty. Not ideal.

The food was excellent,I ordered the delivery person was very nice and polite and very happy

turkey rashes missing in Salad. Hash browns the additional sauce missing.

Items missing, without explanation

Nice and friendly staff and food is fresh as well

bread was abit stale and wasn’t as toasted as i would like it

The driver was on time, very nice and polite

Thank you for the lovely service and our whole order was correct 😀

Ordered 2 footlong sandwiches and received not footlong but 6inch and they were both freezing cold

Every employee has a right to a comfortable break and lunch. I do find it appalling for an employee to be sat in the front with their shoes off, a foot on the chair and repeatedly shouting for the other employee to come out of the back whilst loudly watching a video. It was off putting to say the least.

Always good and fast service thank you

Missing 9 x double choc cookies and can’t contact the shop

First time in a long Time we have had warmish food.

Thank you for the filling subs. Good amount of filler and toppings. Made so well. Thank you to the young man who delivered. Was very friendly. Sorry did not have change to tip

Shocking experience food took 2 hours to come and then when it came I got the complete wrong item never am I ordering from just eat again

Small location with no toilet facilities, but friendly staff and tasty food make up for it.

It was late and all wrong and freezing cold?

The best subway I've ordered from or collected from. Generously topped subs. Would recommend - Thanks

Awful. Messed up the whole order. I asked for a BMT with Chipotle sauce and a Steak and Cheese with Sweet Chilli sauce. Completely messed that up, put the sweet chilli on the BMT and Chipotle on steak and cheese. Not even toasted. Won't order again.

Brilliant customer service and friendly, yet professional staff, namely Lisa and Nash. Will be coming to this local branch again.

Driver was fast and on time. Food was in good condition. 5 stars

Sandwiches poorly made, not toasted and cold. Cheesy garlic slice poorly- the cheese/garlic topping barely filled the bread. The order was not worth the money spent

Drinks missed off order again for the 3rd time on the bounce

Well packaged, nice delivery guy and order was perfect. Thanks!

The nacho chicken was awful I had to remove the chicken and ate the salad. Never again. BMT was nicer and hash browns were nice.

Food wasn’t delivered but says delivered

All-in cost of my order this time last week - £20.35.* All-in cost of identical order this week - £26.60! Excuse me if I decline... ** * No deals, no promotions. Standard prices. **Rating based on today's decision not to reorder, not on quality of last week's experience.

the driver had someone in the passenger seat & my food was left & dumped on the WET floor & the bag was open.

Yous got my order wrong and I couldn’t eat it

Genuinely the worst subway in Great Britain

Items missing from Uber Eats order. Rang to enquire and the staff were super unhelpful. Garbage service.

First timer. Got a cheese steak sub with jalapeños, peppers and onions. No cookies available, so got crisps. By and large a decent meal, priced at 3.99 (after vouchers applied). Staff friendly enough, clean environment, but apparently you can't eat in after 7.30pm. What's that all about?! In summary, decent and would go again.

Food was cold on delivery due to sandwiches not being in boxes and directly on top of cold bottles(poor packaging) and the contents of my sandwich was minimal. Bread was also low standard.

Service was good 👍 so rest of it can be ignored.

Put the wrong sauce on the sandwich

Everything is cold and the bread is rock hard…. Not to mention I open the bag and there is BBQ sauce all over everything… when I never even asked for BBQ SAUCE…