Subway in Hounslow

Yesterday I went to this subway Neeraj and Harsh served me and they are such a nice boys I like their working style and they are very friendly overall, I like their working style.

The best Subway I ever had ate. So delicious! Enough meat; wonderful cheese; fresh salad, without much onion, lovely sause etc. Thank you for the great service!

The sandwich was dry and cold, quite disappointed

Took nearly an hour to deliver the food, by the time it came it was cold and wasn’t in the mood for subway.

food was horrible cold bread was stale and ham was off smelt bad too! do not order from here. wasted my money

My Airbnb was in Feltham where I stayed for 8 days with my 2 children. We have ordered several times in this Subway. Harsh and Himanchu are very nice and welcoming. Glad to have come here.

Said refunded please make sure it’s back in thanks didn’t receive it

Harsh best employee, always gets my order right 👍👍👍 W guy Harsh needs a raise

Harsh is the best server I’ve ever met! Thanks to him I will be replacing all meals with subway :)))) this man deserves a raise and free meals!!!

Harsh is a top star worker. Really helped us out. Should be given a pay rise

Delicious, fresh and arrived before it became cold. Thank you.

Ordered from them on just eat Stated "NO peppers in the sub please" And they still put peppers into it

Harsh (Sandwich artist) is very humble and professional. His dealing is very good with the customer.

Even though i left instructions for the driver, he didn’t look at them.

Excellent food was great so much nicer and just more thoughtfully made than the one on the hampton road you could actually see some effort had been made as It had been made with care will definitely be ordering from the High Street store next time I'm ordering a subway many thanks

Harsh is an excellently server great customer service

Delivery person was on a bicycle and couldn't find our address. By the time food arrived it was cold. Not happy.

Can I get a refund on the order was meant to put it for delivery not for collection

Best Subway on the planet,, Harsh is the Greatest sandwich artist of all time makes a custom "baller" for me everytime he's perfected it,, he makes them subs too good.

I been going to feltham subway high for more than a year I moved to feltham 2023 October mostly I get chicken tikka with hash brown Well every time I go to subway I enjoy the foods very delicious and the customer service which is I like a lot the way how they serve me. I got to know HARSH senses the first day at attend to the shop he is always happy with full of respect also I’m always grateful for the service that I been getting from 2023 October 🙏🏾

Good customer service, I have a Great experience in this subway Specially Harsh is a good sandwich artist

I watch the driver on the map and he picked up my food and then went to KFC and waited 5mins for another order. He delivered that first and then came and delivered my food which had gone cold in the meantime, this is bang out of order and should not be done when he had my hot food first. I am soooooooooo fuming and annoyed right now

One of my best place and very nice and friendly staff ❤️❤️

cold, would like a refund to be honest

I had bad experience with order. I ordered dinner for my guests and vendor didn’t supplied all order. I requested restaurant to send missing order but he wasn’t kind and didn’t responded because he had other customers to serve. We paid money to get food it wasn’t free of charge. My guests was at home for dinner and food quality wasn’t good as well.

Arrived 30 mins late everything was stone dead cold !

Aveta was very kind and helpful

I had a great experience in subway✨

Really tasty fresh food and really refreshing drinks-would buy again

Delicious food& cooperative staff

The most thing that i like that the store is neat and clean and also the staff is very friendly. Overall the food was amazing

Great staff and great food- do recommend - healthy too

So much better recently since refurb. Staff seem to care now and food seems of better quality. I had stopped going here as bread used to be stale, drinks were warm, and they hardly put any toppings on, also staff weren’t friendly. Thought I’d try it again recently and everything has turned around. Friendly staff, good food, nice atmosphere/surroundings. So much better that before, well done guys 🙂👍 manager and staff now seem to care, will be using this place regularly again 🙂

One sandwich meal didn’t turn up (BMT) , none of the cookies came either

put mayo on my sub when I didn't ask for it

I want a refund for not getting my coke

Went to this store today, new renovations done ✅ it was lovely changes done, more wide space to sit down, as always staff is brilliant, welcoming and most importantly professional, helped me and my family to get budget food explained all available deals, thanks everyone, Food was very tasty 😋

Very good staaf and good service

The staff was very helpful and friendly. Food was good and after the renovation it looks 10 times better

very good service and good staff ☺️

Perfect as always great customer service from harsh

Was discriminated and order wasnt in the bag

Appreciating the staff cooperative behaviour, the food, and the way of serving makes my experience more better. Must recom

Nandini in fetham subway is excellent server and did her services with full support to cutomers. Explains very well. 5 stars for her

The food was amazing and the customer service was friendly I had a great experience here

Amazing service and the food is amazing. Especially the cheese bites

It was really a sweet experience.. 😊

Not happy waiting an hour for the delivery

Very Good service by crew members, We appreciate you for service 👍

Best food 😋 Fast service Friendly staff I do recommend 💕

Driver made me go all the way down to the bottom of the flat cause buzzer wasn’t working but he should of read the sign saying if you are wearing gloves take them off to use buzzer cause he had gloves on

restaurant forgot about double meat that I paid for extra £4

Driver drove 10mins in the complete opposite direction to then drive back past the shop and another 10mins to me! Everything was stone cold and the toasted bread was like a rock

Delivery guy was very polite and welcoming .. feel bad because I couldn’t say hi back because I lost my voice.

Great food and service employee name harsh is best

Amazing food and really good service by harsh

It was great experience everytime when i visit , specially i want to mention name who is jerry whose customer service is very good, always smile on his face and he served everyone with good attitude.

I really liked their service.Especially his staff member Harshdeep sir who is very friendly and his behaviour is very good.. thankyou

Good customer service Friendly customer service nd Harsh served delicious sandwiches

Food excellent 💯💯 and all staff doing good work harsh sir perfect in place the order.

Thnk u Harsh, Your service is very good 👍😊

Amazing food, and really good service by harsh

Cheesy Garlic Slice is rock hard and hardly has cheese on it

This subway is very good. Its service is very fast. I really enjoyed coming here. Their staff members are very good. Especially Nandini's service was very good. She is very friendly and has very fast service.

not sure if I ordered too late but my order said delivered but I didnt recieve it very upsetting

Very expensive having it delivered but not in the position to collect.

Friendly delivery person, food delivered nice and hot and was presented with care. Very happy

Food is always good & the Manager makes the experience better. Main reasons why I come.

Food wasn’t toasted and was cold

We are blessed to live in the same world that Jerry lives in. He is in asset for the franchise - if not for the food, I’d come back just to speak to him!

food tasted horrid first time never again

Everything perfect and correct , thank you

Very poor customer service. I was about to use my saved rewards points to get a free side. But the person at the till keep saying it's not showing. Didn't even ask a colleague or manager. I couldn't cancel the side as it's already prepared. It's like a trap.

its rediculous how ordering subway from here and face face is. not how expected they did not follow what i asked and bread was hard like from yesturday

I didn’t get my order but the order says delivered

Food was decent, was missing a drink so one meal came without a drink, gave a different cookie to what we had asked for

Was requested toasted and I checked the receipt etc and didn’t happen. I then had to take the salad out and try and toast it in the oven and… dealing with a 10 month old and forgetting I had put it in the over… the quick order turned into a nightmare and waste of money.

Food was later and order was wrong

Good subway food as usual however were given free cookies by the friendly staff including from Jerry the manager. Staff are so patient and accommodating for a birthday lunch. Actual dining options available.

I orders a chocolate milkshake and got a flat white coffee milkshake

food arrived cold the chicken didn’t that nice at all would not order again

Received wrong order completely. Asked for breakfast wrap got a tuna one instead and asked for meatballs in a pot received one meatball ? Also placed order at 8:09am food arrived at 9:30 ? Won’t be ordering again.

I am here for the first time ad u love subway veggie delite, himanshu was vy nice and friendly while serving but the manager Jerry has a warm friendly welcoming smile as I too am in the same business I had a vy positive energy vibes in the store along with the manager sharing the food details I loved it 5 Star 🌟 definitely for Jerry for such a beautiful humble smile and welcome and 5 star 🌟 for himanshu the store gets a 5 star too thankyou guys for cheering me up..

One of the best place to eat in feltham. Staff is very friendly and welcoming. I would highly recommend this subway in terms of good customer service and hygiene and 10/10.

Jerry was excellent, made my sandwich quickly and efficiently, tasted delicious

Nothing like getting your food prepared by someone talking on his phone in a foreign language and totally messing up my order

Very friendly staffs especially Jay the gentleman who served us, clean and fast service as well

Not satisfied at all with the food. Yesterday I took chicken wrap. It's not even warm. Customer service is nice but food quality is not at all satisfied

Clean, fast and very friendly staff

Expensive and not having fresh food

Centrally located close to the road and convenient. Friendly helpful staff and a great selection of food and drinks which anyone would be able to find something that they would like. Choose what you want and the staff will happily take personalised requests to adapt your sandwiches or other selections to your requirements. Good value when you consider the quality and quantity! Enjoy!!!

I think the food quality of Subway in general has gone downhill in the last few years.

Absolutely disgusting experience by AJAY, Was on his personal phone whilst serving me. Kept needing to repeat was I was saying. Made my sandwich on a dirty tray, I ask or him to make sure my sandwich does not touch the sauce on the tray. His said it’s just sauce, and I said I understand but I don’t want my sandwich touching it. He brought it up again when putting sauce on my food, he accused me of saying that I told him I was allergic to mayo. I also asked for hash browns separately, and again repeatedly had to ask me because he couldn’t hear what I said as he had AirPods in. Once payed, I sat down to eat, the hash brown was completely cold. I put it on top of the counter and it slipped, he started shouting saying I threw it at him. This proceeded for about 5 minutes. Began to a involve other customers, other customers kept quite. I told him theres no need to involve other people, although he’s the professional. Then he said I can check camera so I said go for it. Wasted another 5 minutes of my time, he wasn’t checking cameras he was on the phone. He came back without saying what he was doing and I asked him if he’s giving me a refund. I didn’t ask for I refund I just wanted my food heated up, he did what he assumed. Then he started saying ‘I am not rude…’ I told him that I didn’t want to further escalate the situation and I wanted to leave. He wouldn’t be quite, he continued. The refund was cash and yet I paid by card, I asked for a car refund and he denied it with no reason. I said can you ask you manager, he said he was the manager. I then said so who were you speaking to, he said his boss. I wasn’t aware that there’s a difference between manager and boss. He was absolutely disgusting in terms of his customer service, I have never ever experienced anything like that. Safe to say subway to not care about the individuals they hire. The experience was overwhelming, tiring and overall appalling.

Many years ago i gave couple of chances to subway but the quality of food and the fact the price always change from what is shown on the menu really put me off. Not a negative review to this store only, but subway in general.

Very unprofessional helpers at the counter, the last order what we picked, the food was really stale and most of the time they say the system is not working when you want to redeem your points...would not recommend...the quality has degraded for sure...

We absolutely love the wonderful Subway Salads. Our favourite is the teriyaki chicken. This feels like a real treat but is also very healthy. My son in law and daughter love the rainbow cookies!!

Food and service is really good, veg option is expensive, no atmosphere as hardly anyone is ever eating in

At least change your menu and hygiene

Very bad customer service rude and arrogant staff

Not well organised, my child ordered a sandwich with a drink and i paid £5.98 then the young man who served, said that cannot eat here (it was around 5pm Sunday), but later in the bus we discovered there is no drink in the sandwich bag, so he put the sandwich only. I am not sure he did this on purpose or simply not well trained how to serve customers (at that time, they were not busy as well, just 3 customers)