Subway in Chesterfield

I won’t be ordering a subway again ….. ever! Hopefully that succinctly encompasses the ordering experience

Absolutely appalling ordered some nachos and didn’t click the jalapeño option due to being allergic to them and still got them

Dont order a gluten free sandwich from here on the app. It arrived overcooked, solid and chewy with things missing from the sandwich. And was cold like it had been stood for a while.

Just not what I ordered at all. wanted the baller with the pepperoni and whatnot and essentially got a plain meatball marinara.

Sandwich was falling apart but seems to happen quite often with wetter fillings. However filling was very tasty. Just wish they would spread the salsa and cheese out better on the Nachos.

Received wrong item and upon reporting it I was told I am not entitled to any compensation. The email from support said that because the restaurant makes it's own food, my picture doesn't prove that the item was wrong seeing as they could have just cooked it differently... An absolute joke.

Driver didn’t follow instructions. Bread a little dry

Driver said “sorry for bag being open but everything is there” went upstairs, missing pigs in blankets

Did not receive my order at all. Really poor service

Driver didn’t see sign to use back door

Inedible waffle fries, no ordered dips sent, rank brown/grey lettuce in sandwich.

The food was cold, chips was hard so couldn’t eat as too hard and the sandwiches had no cheese on and wasn’t toasted

I ordered breakfast at 8:30, it said it would be 15 minutes. It kept changing its time and finally arrived at 9:20. The food was freezing cold and hard as well as being in the wrong bread.

left without giving us the food and can’t contact them

No sauce on sub nachos has no cheese and barely any salsa and meatballs was cold/hard

By the time it arrived, the waffels were rock hard and unedible and the breakfast came in the wrong bread, I asked for a wrap.

Didn’t receive my drink crisps or cookie in my meal deal

Drivers need to read any notes, forget my sauce

Went in tonorder a sub around 5pm.today there a girl in back washing pots,I asked if I could order but she stayed in back washing up.when she disd come out she didn't acknowledge me or apologise for the wait and walked back in the back. I walked out the door to the retailer up the road.

Asked for sandwiches to be toasted, not donenit again, this is the 2nd time

Bread very crumbly. Driver didn’t follow delivery instructions

I mean I've been to a lot of Subways, this one was the best. The amount of salad I received on my sub was incredible just so much. It was full! The guy who served me was brilliant unfortunately I can't remember his name but he really made my day. He was awesome.

complete wrong order!! spent 30 quid. wrong cold food come. can't even ring or get in contact as number isn't recognised!!!

Suppose to be toasted, cheese bite stone cold

We’ve ordered from here twice now through Just Eat and both times the orders haven’t been right. The first time items were missing. The second time I ordered a toasted Club Master which consists of turkey, bacon, poached egg, cheese, lettuce, tomato, cucumber and mayo… And I received a hot salad sandwich! No turkey. No bacon. No egg. No cheese. Just the salad and mayo! How do you forget to put the main items of the sandwich in?? Tried to ring them with the number provided on both Just Eat and the website and the call kept cutting off. Thankfully, we got a refund for it through Just Eat, but we’ll definitely not be ordering from them again!

Really good thank you guys kiss kiss

Great service and food as always

had an b.m.t came toasted when i did t ask for it toasted and soggy by the time it got here

The orders are always wrong and never done right even on the off chance you get the correct item. Poor quality food and service

Squashed sub. Overcooked crinkle wedges

Wrong bread used. Toasted sub was soggy and barely edible. Waste of money this time.

Food was absolutely freezing cold no way my sub was toasted either vile very disappointed

Food a little cold and squashed. Driver didn’t follow instructions

Cheese bites was cold. Sandwhich was cold and also wrong,

Wrong item delivered called the store they advised they would resend and still no order

Might as well close down the entire subway at this place. Everything fell off as soon as you open the paper. Horrendous workers don’t even care about their job. Asked for a foot long she doesn’t even bother making two pieces . Wraps it up like she hates her job. This occurred 31/12/2023 at 11am. Quit your job if this is your service. Hope the manager has a word. This is a joke.

Food was cold yet again! Driver went to the incorrect street, yet again! It’s every single time!

Jalapeños on order despite not adding any on

Food was left on floor outside it's very unhygienic

Great food and charismatic driver

Both Subs were cold! The egg was all slimy & the tangy cheese nachos came upside down & the sauce was everywhere & also freezing cold. Delivery guy was talking loudly on his phone & was rude!

Chicken ceasar was warm, hardly nothing in the philly steak foot long.

Amazing service. You can find huge choice of food and cakes there. Thank you 😊

Food was fresh and the sauces were very tasty It arrived on time, the driver was friendly and polite Will be ordering again

Forgotten the nachos off my order

Driver left on wet floor outside. Didn’t follow instructions

Cheese has been put on the meeting balls that are for someone who is dairy intolerant I specifically didn’t select cheese

Food good and as asked and delivery lady was smiley and lovely

Driver didnt hand food and ran off, food was stolen before I was able to receive it as driver walked off.

Very fresh and made with the specified items. A little bit of a wait on delivery as the drivers were busy but it was worth the wait. One of the best subways around here

Even though I put a note saying do not toast,they toasted! What kind of weirdo has a toasted chicken salad sandwich?

Sandwich was cold, veggie patty wasn’t cooked cheese wasn’t melted. Bonus was Plenty of toppings and sauce, but certainly felt let down with my sub and wont be using the just eat app to order again, just thought id try it once.

I ordered a footlong and 1 6 inch - 2 6 inch came. Please can i have a refund or at least another 6 inch please?

The bread was hard and dry, and sandwiches were cold and the meats didn't seem fresh. Very disappointed.

Driver didn’t speak or wait til I opened door Food delicious and lots of filling

Nachos were stale, also we asked for no salsa.

the bread on the breakfast sub was stale otherwise i would have given 5 stars

Ordered Italian herb and cheese bread and got sent sub on different bread, 2nd time in a row now.

Sandwich was toasted when I didn’t ask for it to be toasted

Missing a couple of items but quick refund and good service

Didn’t toast it like I’d asked for but otherwise was good.

Subway made the wrong sandwich and when I called to tell them the lady was extremely rude. Told me it was her mistake but not her problem to fix and I just have to message just eat. Very rude lady that should be sacked. Just hung up on me in the end and went silent when I said we was recording how she was speaking to us

order was delivered short. a sandwhich was missed off the delivery

Missing nachos, called the store and could hear someone in the background complaining that I was calling up to say an item was missing

Asked and paid for doubles meat and double cheese but didn’t get that. Not happy :(

Late due to short of drivers. But food is always brilliant

i ordered my meal through uber which it didnt give a option for toasted or not tryed to call the resturant to ask for it to be toasted it rang once no answer so called back again straight away just to see if they answered because they might have been busy and the line was busy within seconds of my first call so now all my food is cold even after i tryed calling them again shortly after my first 2 calls and still line was busy was made aware from my driver because i even tryed calling him to ask which he did try for me and they told him no because i havent contacted them which there store wasnt busy they just had decided to put there phone on busy so they dont recieve calls i also wouldnt advise using ubereats to order from there store as they are not helping me with my issue

Customer service not great, said I didn’t get my right order then there telling me they packed it right, but I never got my sandwich?

Missing a six inch ham sub for my nephew.no cheese in the salads and no sweet onion sauce in them at all and no meatballs as the salads was a mega meat one

Ordered a BMT but only had the ham portion for it with no salami or pepperoni. Asked for the bread to be toasted but it wasn't.

Ordered a footlong with cheese, received a six inch and no cheese. Husband phoned subway to only be met by a very rude woman on the phone. To then say what do you think I can do about it. No customer service there, she should be sacked.

Can't give a 0, ordered a footlong, got a 6 inch with no extra cheese, when rang up the store told to contact just eat and wouldn't do anything to assist, will not use this store again. We spent £20 and got about £15 worth of food ROBBED

My guy came so early might get his snap yk

I ordered and paid extra for 2 additional ingredients, which hadn't been added to the sandwich. The lettuce was also brown and soggy, as if old. I had to scrape it out of the sandwich. The drink I ordered wasn't sent, but had been replaced with a horrible bright blue energy drink. Won't be ordering again.

Salad on a sand which is meant to be crunchy and refreshing not soggy! Dunno what idiots work there that don’t understand that not the toast the salad.

We placed a big order - all correct and labelled up for us too, thank you!

This is not about the restaurant . It is about just eat and how they do not care about establishing channels for communication with customers . The restaurant missed Sth in the order . I wanted to refund this specific amount of money not the whole money . But again just eat app does not allow that neither a way to communicate to clarify . So at the end I have been refunded the whole amount of money and that is not right I should not be refunded total , just the missing item that is all what I need.

Missing 2 1.25lt bottles of Pepsi

STOP TOASTING THE LETTUCE! Completely ruins the sand-which and I put on a note aswel! Pay attention!

Salad came with onion and sauce when they were not selected…quite disappointing

Food was hot and tasty, only downer is that my sauces was missing. Very fast delivery too. Thank you

Always a pleasure to get served by the 2 girls working there, always happy & talkative, don't get that these days. Just been in on this Saturday morning & nothing too much trouble as always. Came away with a smile again. Keep it up... Nice to get service like this nowadays 👍

Driver was assigned but didnt collexy. Couldnt contact customer services without having to google their number. Food arrived missing some of the order. Not very happy

Over a hour late, my food were cold and smothered in sauce covered the outside of my sub too. Not happy at all.

Ordered 2 meal deals & they didn’t come as meal deals.

Got my order within 30 minutes of ordering

No cheese on my meatball marina, that I ordered extra cheese on.

Delivery driver left food outside didn’t ring bell or knock. Food was stone cold by the time I ate it. Disgusting service from just eat

Didn’t even arrive, said they’d delivered it

Awful to wait 10-15 minutes to be told UBER EATS orders have priority over waiting customers - Very poor - but Subway or the Franchise owner won't care

All good as always but once again let down your in attention to detail Wrong cookie and charged for a dip that wasn’t included

Half the order missing….told to just “get a refund” love that

My bread was burnt wasn’t edible, totally ruined my sandwich. Still hungry as haven’t eaten much. Not what I’m used to from you guys.

Don't even bother ordering for delivery. Its been nearly 1 and a half hours and still no sign . When you call them they say the drivers are nothing to do with them so it's a case of just have to wait . When I said I'd waited over an hour , I can hear them in the background muttering 'he reckons he's waited over an hour' and mutters to them self while I just wait on the phone . Quite rude and no help whatsoever. To top it off the delivery driver walked in the store, barged past customers, interrupted and just put the order in front of a customer and left . How do these guys still get work

Don't even bother ordering for delivery. Its been nearly 1 and a half hours and still no sign . When you call them they say the drivers are nothing to do with them so it's a case of just have to wait . When I said I'd waited over an hour , I can hear them in the background muttering 'he reckons he's waited over an hour' and mutters to them self while I just wait on the phone . Quite rude and no help whatsoever.

Order incorrect. wrong nachos received neither sub was toasted as requested

I called in for a salad box, great choice of salad and a good selection of meats. The salad was lovely till I came to the cucumber, it was still fozen, this totally put me of my meal. I'll be very reluctant to use subway again. Staff were polite and friendly.

Ordered a chicken and bacon salad for there to be no bacon or chicken what so ever just the salad that was mainly full of red onion.

Driver dropped food off on bottom floor and didn’t speak to me to tell me it arrived this is awful because my disability won’t let me walk stairs

We ordered a meal deal for £6.89 sandwich cookie crisp and drink, when it comes to check out you have to pay a extra £1.99 which to me is false advisement