Subway in County Durham

ordered toasted bread, when it arrived it was just cold it was freezing as if it had been in the fridge and took almost an hour to be delivered.

food lovely, collection good,only problem was item was missing, wasn't going to go all the way back down again to get it.

Just what I needed to ease a hangover… turkey sarnie and hubby had a BLT. Highly recommend the gingerbread! Delicious! Delivery driver was friendly and surprisingly happy considering it’s a Sunday! 😂

Great service. Didn’t have the bread I ordered but gave me a free cookie, amazing!

subs were great but ordered 2 churro's and they were hard and stale

Food was pretty cold, also garlic bites were not cooked properly

1st time I've had a subway in ages and I loved it the foot long BMT was the best I've ever had in ages! The 2 lads that worked there were very polite and professional couldn't ask for better service! Can't wait to go back again keep it up lads!

South west sauce in my sandwich and didn’t ask for it

Thank you to Louise who rang me back today after I’d ordered twice by mistake. She didn’t have to and saved me £20

Had a ham salad on Italian heart and tried the footlong gingerbread. Both delicious! Delivery driver was friendly and prompt. Thank you!

food was freezing cold and smashed about just say kept the filling inside

Wrong items ordered chicken they gave me beef and some items were missing. This is the second time this has happened definitely wont be ordering from here again.

Driver was rude, did not say hello just immediately said “I need a code” will not be using just eat any more! Do not pay to have somebody come to my door and be rude!

We have ordered from here a few times and every time one or more of the items is prepared wrong or just missed off the order entirely, I really would advise not to order from here, we won’t be again

Food was fantastic temperature. Delivery driver was wonderful, gave me a call just before he arrived to advice. Very friendly.

Great customer service didn’t have the cookies I wanted but left a note letting us know very happy and gave us a free cookie thank you very much!

usually subway wud get 5 stars however I took one off due to what appears to ov been who ever put the order together not reading the receipt correctly. there was items in the salad (red pepers), replacing Items I had asked for (cucumber), I just picked these out. there was a cookie missing and the crisps weren't the ones requested. I can live with this, Ive never had issues like this before so giving the bennifit of a doubt. hopefully they get it right next. apart from that I enjoyed what I cud

The sub was very dry. I had selected a sauce but it wasn't there. The food is better when i take away,

Why as cookie came half eaten ??

really well made for a change! and all the order was correct.

Very nice although it got delayed for around an hour.

Slowest service ever no organisation

Amazing food. Really tasty and prepared to perfection 😋

Lady from shop rang straight away as certain items not in as late at night and offered alternatives, she was really polite and excellent service Thanks

Having been in the Chester le Street shop just before 10am a couple of days ago, items missing to be able to order. Planned on ordering a sandwich so I could take it with me ready for lunch. (In advance I'll say the boards are advertising "order your breakfast" which makes a joke of the missing item) I always order the chicken breast and chicken. In front of me was a lad being served. So I was looking in the tubs as I'm waiting. I can only see about a 3cm piece of bacon in that tub. The lass then looks to take my order, I asked if there was any more bacon..... to be told no (come on Subway.... no bacon near 10am and you're trying to promote breakfast..... I think it's more likely the member of staff couldn't be bothered to go and get another tub from out of the back - and yes, this does happen as I've been told before no certain item but on passing the window 5 mins or so later the tubs are full) - so no bacon....... I replied that I'd need to think of something else (I was offered sausage- had the server had bothered to find out what the order was going to be then sorry sausage wasn't an option- when I'd said no, I was told she was trying to think of breakfast items, I explained i wasn't there for a breakfast sandwich). Then I also couldn't see any chicken breast, queried this as well..... to be told no chicken breast only rotisserie style chicken- I ended up having to go with this - I actually didn't want this, but I did need to order a sandwich for my lunch - there was absolutely no texture to the rotisserie chicken, I did want lettuce on the sandwich but I couldn't go for that as the air was oxidising it as it was left out to the elements. There was also hardly any sweetcorn in the tub. Come on guys, give yourselves a shake if it's the case of you're waiting for a delivery (as it was claimed) then as a business that runs on its stock - you need to ensure that you've ordered more than enough to keep you going until your next delivery (yes hard to predict as you'll never know how many orders you could get..... but no bacon before 10am...... really) or if it was the case of the lass couldn't be bothered to fill the tubs up then this needs to be addressed If I'd has the time, I'd have driven to Washington or The Arnison Centre

Missing a 12” garlic bread side, 2 cookies and none of the orders were toasted when all 3 should have been. Absolutely terrible

Paid 1.90 for three cookies n got one normal sized packet of crisps without the extra money back

Lovely as always, Sophie makes the best sarnies

So frustrated! Yes I got PART of my order on time but the main item (the sub) was missing. I tried to call them on phone tor 30 mins and it’s obviously being ignored as no answer. I now have to go through Just Eat for a refund which will no doubt take ages!

Meal deals not complete 2 items missing, 1 sandwich missing. Unable to log missing items on app and phone constantly engage

AGAIN my order is wrong. when will I learn to not go to this shop! Completely wrong sides. sandwiches the wrong way round using the wrong bread. It's just a joke.

I want to start off by saying I am admittedly lazy and don't review often enough however..... £34.60 order made via just eat •An entire sub missing •Sides were incorrect •Mocha drink sent instead of Choc milkshake (no communication about this) •Food wasn't even lukewarm, was all stone cold •Late Took food back next day, said not to request refund via just eat and to call shop to get order redone sometime in the future.... Yeah good luck getting them to answer phone AVOID! Order literally anywhere else

missed out 2 cookies, 1 drink, 1 bag of crisps and a footlong pepperoni slice from my order

when we received our delivery the delivery bag wasn't sealed, we were missing one of the two foot long sandwiches we had ordered and we ordered a 6 foot meal deal which asks you to choose a sandwich, drink, snack and sweet snack and we only received the sandwich and drink.

ordered a chicken and bacon submelt but they decided to leave the chicken out of my sandwich so it went in the bin. sent coke zero instead of normal coke and tai sweet chilli crisps instead of cheese doritos. my daughters sandwich was fine luckily ..... worst subway I've had and its not the first time they've messed my order up at this branch

There was no veggie pattie in the sub! I need someone to get back to me asap pls

very polite delivery driver bless him

Second time ordered from here and despite putting in the comments *toasted with cheese* every time it comes without?!?! Like how? Completely different taste and spoilt my meal

Did not get what I wanted ordered crispy onions on 2 off my sandwiches did not get them ordered a Fanta got a bottle off oasis which I did not want and didn’t get my cookie I ordered

best experience I've had thus far here. thanks.

Not one thing from this order was correct. Margarita slice had no cheese. In fact nothing had cheese. There was no southwest sauce on my salad or with the waffle fries. There was no cucumber or red onion on the 6" sub as requested. If you had a problem fulfilling my order you should have used the phone number provided to call me, instead I had to cook food for most of my family after this disgusting excuse of an order arrived. Also tried calling the shop 27 time, engaged everytime. total joke!!!

If I could give less than 1 star I would on the call for 20 mins saying user busy and have missed half of my order terrible service

I don't know what has happened but my sandwich was unedble a soggy mes the bun was soaked unable to eat normaly they lush but not today

got the order severely incorrect. PLAYDOH tasting waffle fries and hashbrowns. expecting a milkshake? WRONG. we received a coffee. picture this. you order a fun chocolate milkshake for your only child. her whole life has led up to this moment. she is ecstatic for her milkshake. opening the bag, eyes beaming to only see a miniature bottle of a chocolate flavoured coffee. sauce only half filled to the top. didn’t even receive our cookies. PURE DISAPPOINTMENT. do better subway, for our future.

Been here today. Two ladies behind the counter gossiping, one young lady doesn’t have a clue what shes doing and clearly needs more training. Ordered a BBQ chicken and bacon, didn’t get asked what type of bread I wanted just got given white. The chicken tasted awful, dried out and had no flavor. The chairs and tables were covered in stains and crumbs. I use subway weekly and I must say this is the worst I have been to in the north east.

All three sandwiches had no cheese took photos of the meals as when you're paying £16 for a sandwich with cheese double and peppered cheese you'd expect to see or taste it inside of your sandwich. Wrong breads too ridiculous.

Amazing service!! I have Autism and like my food a certain way! Staff have followed my instructions. Would highly recommend ordering from Subway Chester Le Street.

everything was great apart from the cookies, we ordered raspberry cheesecake but relieved chocolate chip

Food was never delivered and order screen says it was delivered and cant get in touch with the place always engaged

Sandwich was not toasted ad requested.

Order did not arrive. Tried calling the shop several times but no answer. Terrible customer service!

The food did not turn up and when I rang it said it was delivered to my but it was the wrong number and when you knocked they said they didn’t have it

Food was cold it had stuck together in a lump

freezing . all food. cookies all crumbs sandwich fell to bits

Terrible, foot long was toasted and cheese was added. I’m allergic + didn’t want it toasted. No cookie and no drink. Called the shop over and over for over an hour constantly engaged. Really disappointed this also happened the last time I ordered from subway chester le street. Never again

nothing to sing about won't be ordering from here

Missing 2 bags of crisps from the order. Delivery arrived 20 minutes late so half of our lunch break was lost.

2nd time ordering from here and second time they miss stuff off. Called and they said they’d send out, but it never came. Disappointing

How can you order 5 things half of them are missing and the stuff that has turned up is wrong you can't get through to the shop it's disgraceful I will going back for a full refund in the morning for when the shop opens £35 wasted, food wasted and looking at previous reviews they don't give a flying.... Should be shut down expensive overrated rubbish

only half order 6" chipolata and cookies missing

sandwich was soggy the paper had stuck to it so it was edible got photos to prove it I demand a refund food wasn't even edible

Ordered at 1pm, it’s now 15:23 and food still not been delivered. They pushed delivery time back 3 times too, can’t ring the restaurant either as line is busy! Want a refund for the food I have not received!!!

My food has not been delivered?

My order came 3 hours after ordering. Bag was open and some food eaten. I confronted delivery driver and he said. We have to open bag to take receipt off. Which this has never happened before. I went inside to see some of the food had been eaten. The chicken and cheese out of the salads had gone . Food was delivered 1 hour and 10 minutes late

9 times out of 10 when I order from here something is missing from my order. Trying to claim back from JustEat for part of a Meal Deal is a nightmare. Such a shame as the food I did receive was delicious. However this has happened several times now & Im reluctant to order from here again. The delivery is always disappointing too. Either an hour and a half late or 50 mins early like today. Very poor. Need to do better.

paid for 9 cookies only received 6

took over an hour to make one sandwich. food arrived 2 hours after i ordered. all i ordered was a sub, a cookie and a fanta. food came cold and thrown together. bread was so tough i ended up giving most of it to my dog. and got a water instead of fanta. should’ve definitely read the reviews before ordering. don’t order from here

Subs were very nice, delivered on time but payed for 12 cheese bites and only received 5

The sandwiches looked like they had just been thrown together with no car all the sauce was stuck to the wrapper making it soggy and it was cold

Driver arrived and said "you live a long way away, if you order again we will cancel" Unbelievably rude, food was cold, ordered 12 cheese bites but only 5 in the box and the Chipotle southwest sauce was just pink mayo, tasteless. Don't worry Subway, you won't need to cancel my next order as there won't be one.

Food late and freezing cold looked like been dropped several times and look as tho was made by wild animal and no box

Completely incorrect order. Missing chicken tikka out of my chicken Tikka salad.

Lovely and clean!! my food was amazing. I have leant use Just Eat to delivery is so fast. I would recommended trying!! Thank you

part of the order was missing. one sandwich was missing requested salad items, had wrong sauce. delivery was over 2 hours from ordering.

Waited 1hr 50mins for two sandwiches.

took over 3 hours to deliver and by the time it was here was cold

Ordered 1 meal deal at 1:15 and was expected at 2:15pm then it get put back till 3pm it’s now 10 past and I still don’t have it I rang up for them to say there waiting for the driver to return I’m sorry but waiting 2 hours for 1 meal deal is shocking!! It was to share with my daughter who has now had to have something else

Poor quality gluten free bread. Slow delivery but notifications were sent.

Message states food delivered but has not arrived

Sandwiches incorrectly made. Sandwiches and hot sides all stone cold. Nothing put together or wrapped properly then just shoved in a bag too small so arrived all damaged and spilled all over. Missing items and late. Would not recommend.

Paid for extra didn’t get extra

I was going out so not a good time but it was my fault amazing salad though

ordered asap, arrived much slower than when choosing a delivery time. Halfway through the wait for delivery, received a call to say there was no egg for my sandwich or wedges for my side. replacement side was very small. overall wouldn't bother ordering the sandwich again

Still not here but it’s been marked as delivered

I ordered and it’s took over 2.5 hours to deliver a sandwich by which time I had had to leave the house for commitments and couldn’t get through to the shop as it was constantly busy!

I asked for turkey breast nd got chicken slices

For hot sides the pigs in blankets was cold the crinkle cut wedges was cold and wasn’t cooked long enough. Not enough cheese on the nachos and they were cold and the classic BMT was cold.

Couldn’t get in touch with the order to let them know I received a tuna salad instead of chicken tikka(bit of a difference!) parts were missing from the salad, ordered a bmt and the bread seemed like it was 3 days old and cookie missing, waited a long while for it and mainly all wrong or missing

Considering I placed order at 12.45 it didn't come until 2 hours later,all 3 cookies with meals were not the ones we ordered,the crisps weren't the ones we picked and one of the bottles of pop were wrong,what's the point in giving you a choice if they going to put anything in the bag,also one of the cookies was broken into 4 pieces

ordered at 13.02 arrived 15.10

Ordered at 12:30 since not got my food at 2:40

Absolutely disgusting!!!! Still sat waiting 2 hours later for 2 sandwiches!!! Tried to call the restaurant 88 times and that is no joke neither - user busy ever time! Shockinggg

I've been waiting 2 hours for a sandwich...

While delivery was around 10 mins early half my order didn’t turn up despite the restaurant calling me to change my order as they’d run out of things.

Soooooo bad next level not first time they be late on my order 3 hours late that unbelievable

waited 2 and a half hours for it to be delivered and then because I asked for toasted sandwiches they were cold and soggy, so ended up not eating them

3 hours after ordering it finally arrived wasn’t the best better comucation is needed tho if something isn’t on the menu anymore instead of sending cold stale food

Over 2 hours waited until food arrived

They don’t send the order on time

I have not received my order at all. It has not been delivered