Subway in Lambeth

Honestly worst subway I’ve been too. Multiple times using this subway late when coming home from Waterloo and I’ll never use it again. Subway Rewards constantly ‘not working’ but they’re just saying this to get people to pay full price. Also bread is stale/hard and they’re really bad with toppings. Subway Corporate want nothing to do with it. I’ve left feedback multiple times and they just do nothing about it or offer any sort of refund. Couldn’t even get a receipt either because they said it was out of service too! Absolute joke

Ever since Subway relaunched their loyalty scheme and have started offering half-price foot-long subs, this franchisee has turned off their till and pretends they can’t offer this. Head office isn’t interested.

very bad behaviour and very bad food i ever had in my life from subway, this subway put nathi in my sandwich like 2-3 black olives and 2-3 h jalapeño we spent 25 pounds

New subway rewards app, allows you to redeem as many rewards at once ( which changes the QR code the more you add ). Tell me why an argumentative woman that worked at this location, wanted to argue and tried to force us to buy a subway. When trying to redeem rewards. She then said you came here before and purchased 2 footlongs so you have money and was being very rude. Last time we go there. Sort out your staff. ALSO not to mention the last time we went, I had a tuna sub and they were super stingy on the tuna, gave the last spoonful and didn’t even top up the tuna for the sub they made me.

AVOID NOTHING EVER WORKS IN THERE

Great place and affordable as well 😃.

The nicest man ever! So much patience w the jarring drunk we love you!!!

sooo welcome staff and nice taste

Stingiest subway I have ever been to, my sub looks empty. I asked for more pepper and the employee pretended to put more but there remained the same THREE tiny strips of pepper… left me very confused. They should learn from subway in the US to see what it’s meant to look like!

The sandwiches are always very well prepared and the prices are very reasonable. The real reason for the 5 star review though is the service. The Bengali gentleman behind the counter always greets with a smile, happy to chat and offer recommendations. Will definitely be going back :)

This is very best place to eat and for quick bite. Mirza is helpful and friendly person

Not recommended I order wrong, and I asked if they could cancel and said no , no any communication 😒 or help

salesmen is not good he is not speaking well so subway should know about their employers

Very rude behaviour staff very bad service his altitude was very rude please change the staff we are not came to see his altitude and his behaviour...

Ordered food and got this “great Caesar” 😵‍💫🫠 Don’t recommend ordering here

They save on material and lose quality, chewy bread and enzyme, they put very little ingredient

The worse one I have ever been to. Totally one place to avoid

The food was average and the service is not that great

Unhappy staff, purposefully give small portions, and offer no tap water. Do not come to this subway

excellent customer service ,.. highly recommend.

good customer service by Wasim .

Disgraceful service and zero hygiene reminds me of the street food in India. Very dirty place. Staff were so rude and stingy with portions and overall horrible. Food was really bad. Don’t recommend.

We visited this place at 5:30 PM on November 4, the server was very rude to answer simple question a customer may ask, he said you are asking UNNECESSARY QUESTIONS, and also said just talk to each other don’t ask me! Is this the way you answer your customers? I asked him if you own the place? Because if he did, he wouldn’t talk to customer like that since a owner of a restaurant must know how to communicate. Very poor behaviour, and unexpected service.

We visited this place at 5:30 PM on November 4, the server was very rude to answer simple question a customer may ask, he said you are asking UNNECESSARY QUESTIONS, and also said just talk to each other don’t ask me! Is this the way you answer your customers? I asked him if you own the place? Because if he did, he wouldn’t talk to customer like that since a owner of a restaurant must know how to communicate. Very poor behaviour, and unexpected service.

Unhelpful stuff poorly kept shop drinks machine hardly working. music being played by staff and just not a very good standard

Food poisoning here twice in the last month. Not sure if a hygiene issue or a food contamination issue but either way, best avoided .

The worst treatment. The employee seems irritated, does not listen to the instructions for each order.

horrible, lazy staff and dirty place

Fairly inconspicuous, you could be forgiven for assuming it’s located in woodland. Retaining some external platforms, and tunnels from previous incarnations and the aborted/moth-balled “Northern Heights Project.” Functional but forgettable interior: nothing here registers other than a niggling sense of incompletion on exiting/entering.

Order through the app. The vlbread was stale, no filling and they gave me a small instead of a footlong sandwich.

Worst Subway I have ever been to. The employees look irritated the whole time they're taking your order and put only the bare minimum on your sandwich (which you, of course, still pay full price for). After asking to add a little extra vegetables on the sub because, again, almost no vegetables were on it to begin with, they look even more irritated and just stuff the entire sub full of lettuce. After finishing the sub, they immediately tell you with a raised voice to move out of the way so the next customer can order. When at the checkout, they keep trying to make you buy a cookie or snack, even after stating clearly that you're not interested, trying to almost intimidate you into buying one. Even though the store off course isn't the biggest one around, there aren't nearly enough seats for the number of customers it has. So you better find some place else to sit down.

Staff is not cooperative , I ask for receipt but they don’t give me and i ask to scan my reward card but they didn’t scan . Poor service.

Went to the location and was told I cannot eat in that the dining area was closed. It all looked open and the sign says closes at 2300hrs. Staff was quite abrasive.

I ordered a baller and it was amazing

After a long and exhausting walk from the Tate modern museum we stumbled across this subway shop. We both desperately were in need of food. Our first impressions were that the staff were unfriendly and not interested in being there. Once arriving at the counter, we were incredibly shocked to see outside nature within the sandwich components. There were twigs and dirt in the cheese. Therefore we decided not to have cheese in our sandwiches. However, they still put cheese in them despite our requests. Much to our surprise, a live fly was feasting upon the food in the cabinet. This diminished my girlfriend's appetite for a sandwich yet she still bought as it was too late to stop it being made. Furthermore, after heating up or sandwiches the paper was blackened from dirt. Also unnecessary and unwanted lettuce was placed within our sandwiches which when requested was not fully removed. A train hustling and bustling passed overhead , trembling all members of the shop, perplexing us all. There was also a staff changeover during our visit, which resulted in our orders being crafted incorrectly. The staff also had a singled gloved hand, which he ran through his hair. Overall we were not impressed with how this subway was being run and it makes me hesitant to return to a subway again.

Poor service and they don't speak English.

13/05/2023 - around 02:32 was there for the first time to order a sandwich. While I was doing my selections I’ve been told by the person who worked there; - “You could’ve just told me everything” And I’ve asked again as I was shocked what I’ve just heard and he repeated the same sentence! I was simply shocked twice and I’ve just left asking further things including no sauce. NB! I believe I should’ve just cancelled and left without paying after my order. But was still shocked. Well, what I believe is, if you are not happy with what you do then just don’t do that, it’s easy, resign and try something else. But it’s not your business to question or judge others what the people are ordering. I’ve never been in such simplified and unprofessional situation before. Well, I recommend other Subway branches but definitely not that one for sure.

I'm an app delivery person and I went to collect today around 1:30 pm. You should guide the two employees who were there so they can safely deliver the food. When the food is collected at the restaurant, it goes to the customer and travels a route to reach the customer. That said the food has to be collected and packed safely. The guy handed me an order and the bag wasn't closed properly, I asked him to close it properly and he closed it like his nose. I asked for the second time he ignored me and the other attendant told me that he would not close because all orders were delivered that way. You guys at Subway should guide and train employees better.

El Subway de siempre ,con su variedad en sandiwch y contornos , específicamente este quedaba en una zona que personalmente noe gustó mucho pero para nada afectó el servicio y la calidad del producto

Can't go wrong for lunch. Best value thing I had in London !

Somos de España. Pasamos 4 dias en Londres. Uno de esos días, cenamos un Meal Deal de este subway ubicado en Arch 133 [cerca de Waterloo Road]. Aparte de que todo estaba muy bueno y nos lo cocinaron en el momento, nos trató un chico muy simpatizo, atento y servicial, que pese a nuestras dificultades para expresarnos en ingles, se lo tomó con paciencia y calma y nos ayudó muchísimo. Ojala le hubiera preguntado su nombre para dejarlo escrito en la reseña. Trabajadores como este chico son los que hacen que tengas una buena experiencia subway.

The attitude of the girl working there was deplorable, the service felt extremely rushed even though we were the only ones in there, the Juice from the dispenser of drinks was not working and had no visible signal that was out of order so I made my footlong meals and when offer an exchange for a drink she offered the smallest bottle of juice for the same price I had already paid, there was no apologies or nothing about this and she continue all the time I was there looking at me in a suspicious manner. Disgusting.

Google and sign on the door says open for another hour. Door unlocked but refused service as its "closed"

The toaster was broken but the staff were nice

Lady charged for services and items I didn’t take. I guess it’s the price tag for getting a take away from their.

The London Underground is a rapid transit system serving Greater London and some parts of the adjacent counties of Buckinghamshire, Essex and Hertfordshire in England.

Best subway franchise highly recommended come

The staff was very rude and did not answer properly to any of our questions. Also, they didn’t had a name tag on and when we asked for a receipt they denied saying that the roll is finished.

This place food and service was brilliant recommended you coming here

The cheese was covered in crumbs and bits from other toppings therefore contaminating it for vegetarians. Only changed gloves on request, after seeing the state of the slad bar decided to pass on it. Not clean, not for vegetarians or Vegans. Oh and whenever there are offers available on the reward card, their machine is always broken.

Literally the thinnest Subway I've ever been in. The space for queuing is barely two people wide. Definitely wouldn't recommend it to anyone with claustrophobia! Space for 5 people to sit so long as you're all friends with each other. No space to pass behind seated people. Asked for raisin cookie and got smartie... The standard carelessness from sandwich makers you expect from a Subway. Wildly different times for toasted meaning some sandwiches come out with charred cheese and others are barely warm. Assembly of sandwich slap-dash. Still, 3 stars because the sandwich is tasty and I didn't expect anything other than what happened.

Visit to London and decided to grab something to eat here before heading to the train and staff were rude and talking over me. Took ages to be served and food was poor quality. Wouldn’t bother visiting again.

Subway.... Limpeza das mesas negativa

Ordered via UberEats and my Plant Patty footlong was missing the Plant Patty! So just vegtables and bread! Terrible service, resturant does not answer phone. DO NOT order from here!

Great customer service. Mr Ali serviced me. It's was quick service..

Wow lovely and tasty sandwiches

This chain store has good, welcoming workers and are willing to serve

As a regular customer I would like to appreciate the new team. I thing the manager has changed some very important things as I found them more supportive and friendly and become more serious about allergic customers. As an allergic customer, I am truly happy with the service.

Everytime I’ve been always been quick and efficient, decent amount of fillings!

Excellent service, friendly staff, nice and clean.

Highly recommended. Friendly staffs. Barkot help me today to chose a really yeasty sub

Food is always fresh as i am fond of the freah salad bowl regularly.workers are always smily!!!!

Nice hospitality & really good food. Special thank you for manager Borkut Ali.👍👍👌

Very very welcoming approach with nice smile, excellent customer service and friendly environment. The artist made my sandwich exactly the way I wanted.

Friendly and best customer service

Awful customer services. Why open a branch if you can’t be bothered to serve customers properly!

Very bad attention from the 2 guys (apparently indian). I was talking to them to ask some questions and they ignore me so easy, even my British friends found that it was very offensive. We were the only ones ordering. I will not go back again to that subway, no way. It is Very uncomfortable when you are talking for yourself and they ignore you. After a few years not visiting a subway, I found the quality decrease and the price increase a lot. Don’t worth it the money you pay, and with this people working there, I am very sure I will not spend a single pound there

Two South Asians/Bangladeshi running the store had no clue how to put a sandwich together. All they did was roll the bread along with the wrapper just to make it LOOK like a sandwich. When I opened the sandwich ,the sauces were outside the actual sandwich because it was not closed properly making my sandwich bland. I would not recommend this outlet rather walk/travel to different Subway outlet.

Not like the better ones of Subway. Have had a medium nice piece of bread...

Stale cookies were given to me, and were all broken (6x cookies) yet I paid full price. Lady who served me was rude too, awful customer service

I reached on 19:40 and ask for food, staff said that its close.. even time was 20:00 and i am writing review and see its still open.. very bad experience...

The response is too good.. They listen to yr query and and explain accordingly and have friendly atmosphere

Always lovely helpful staff and great food

Very good subway the staff members are very nice get some nice coookies

excellent service, very fast and server was amazing

Closed at 10 pm weds when advertised as closing midnight. Wasting my time!

Great service, amazing ambience and Hujjatullah really made sure my dietary requirements were met :)

Didn’t feel welcomed at all really Moody individual who repeatedly said next please several times like I couldn’t hear,Subway should teach there staff what the Meaning of customer service is.The food was alright which made it up for the terrible service.

Personnel vraiment désagréable, parle très très mal. À l'air agacé et énervé quand on lui demande des informations. On n'y retournera plus !!!!!

Disgusting! I ordered teriyaki but it had beef bits in it. As an Indian it is a huge sin to consume beef but bound to happen if beef and chicken is next to each other, bacon is next to tuna, do they not think about vegan, veggie customers? All their food is contaminated be it salad or cheese, no one changes their gloves, never going there again. I will report to business organisations about health and safety procedures, I went there during lunch break and I've noticed the guy changing the card payment machine. This is fraud, appears they hide their actual profit during lunch rush.

The worst subway branch. They don’t answer there phone. If I could give zero stars I would. My driver didn’t deliver the food to me and drove off then I tried to call the shop and they didn’t answer. They even Turned there phone off. Don’t order or eat from here.

The food & service was awesome hygiene level was quite good

Really good service from the staff. They are really friendly.

Very good experience, 5 out of 5

Fast service with helpful employees, 100% recommended

Good and hygiene place to visit.. #friendly staff

The staff was really friendly and the food was good

Borkot served me very well, he was real nice, definitely be coming back here! Great experience!

"Good service, Polite staff, Great housekeeping and authentic taste of subs"

The Staffs are very friendly and efficient. I really enjoyed the Sub I ordered on the shop Manager's reference

Have had a great experience whenever I visited this outlet...It's not only one of the most hygienic food outlet / restaurant but also has a team of very helpful and knowledgeable staff....Best part is the timings - it is opened till 3 AM on Saturdays and Sundays...Do visit this place if you are around!

Just only 1 guy And number of customer he managed very well

Staff was rude. He did not welcome nor talk properly. He was not sure how to use their system to use subway rewards.

Claim to not be part of promotions even though the terms and conditions on Subways website list them as a participating branch. At full price there are far better places to go. Tortilla's burritos are delicious.

Had an amazing subway experience after long.. The store was clean and fresh. Staff were welcoming, smiling and friendly. We ordered cheesy Nachos and Veggie Patty foot long with chocolate cookies. The veggies were crunchy and fresh and all the components of the sub were in well content proportion and not at all messy unlike my past experience. The staff/manager suggested to try the double chocolate cookies a bit warm and those were incredible to eat that way. I do recommend to have your sub in this store when in Waterloo. Thank You. 🤗

The absolute worst. I was standing in the store for more than 7minutes calling for assistance for someone to reply “WAIT, IM COMING” in an aggressive tone. The manager came out from the back and was very rude, and handled my food unprofessionally. I would heavily advise the management team go through customer service training because I’m horrified. NEVER GOING THERE AGAIN!!

Small but good. Had about 4 chairs of seating

Great location small space but it works

nice Subway they put enough toppings on

Very poor customer service ever experienced. Staff(name: Iqbal) was very rude and not even khnow that how to serve the customer. Customer service are very ridicules..