Subway in Edinburgh, City of

Standard subway really gave away free food to the customer in front of me didn't offer me the same tho lmao

Bmt beats costco 25/8 costco humiliated by one bmt

The bread and vegetables were completely fresh. The staff was co-operative and friendly. Highly recommended

Staff is too good and friendly.

I had a frustrating visit here. I waited 15 minutes for someone to come to the counter, and there was no apology when they finally did. The food felt rushed; my baguette fell apart, and the meat was spilling out. Overall, I wasn't impressed and wouldn't recommend it.

Terribly unpleasant service:(((((((((!

Trying to force me to pay by car soggy food and rude staff

Always have good sandwiches. The footlong cookie is nice too

Member of staff was terrible, attitude was poor and he was very unhelpful as well as rude. The sandwich wasn't cut properly and he was little tossing the salad and meat back into the tubs as he was prepping the sandwich. By far my worst experience in a subway store.

Worst subway I have ever been to. Would give 0 stars if I could. Rude, and Never EVER get the order correct. The stupid machines to order are useless cause they don’t read what’s on the order then staff moan when you approach them to say. An utter stress even trying to order, do not waste your time, find a different subway.

Usually no issues here. Today I was met with an extremely rude man serving me. Asking cash or card. Said card. Told I had to use a machine rather than a verbal order. When I said I usually customise my order and this happened last time and I wasn’t able to do it he said doesn’t matter. So guess what wasn’t able to get what I asked for. To top it off the bread I asked for they didn’t have…. Again would have all be avoided if he’d just taken my actual order like usual. Definitely won’t be coming here again!

The kiosks take twice as long to order from are not easy to understand. Staff are unhelpful. Wouldn’t let me put olives in my sandwich despite not taking lettuce because it was a non customisable sandwich……. Does that even exist. Automation is not the answer to every problem.

Don’t wear gloves or wash hands

Rude staff that done practice basic hygiene. Avoid at all costs.

Wow this sucks! Don't expect 5 star service from a subway, but removal of the ability to speak to order with a human is just ridiculous. Instead of what was a pretty reasonable standard of service, we now get a wall of screens with exceptionally limited options and higher price. Just don't bother.

Great Subway! Nice and friendly staff and service. Highly recommended.

Terrible slow service. Staff prioritise just eat drivers orders to those waiting in store.

I asked for a tex mexican 6inch and also requested honey oat bread but got denied! What the hell! Not going back to that one again.

i really liked this subway , the bread was very fresh and delicious we had a lot of support from staff very attentive specially meenal she was very nice and caring with us thank you.

The place is amazing , beautiful girl in black T-shirt helped me to choose my sandwich as I was confused. Very nice atomoshere.

Very nice staff , the lady who is the manager there helped me to chose vegan options

I recently visited this subway , and it was an absolute delight. The standout feature of my visit was the exceptional service provided by Meenal. She was attentive, friendly, and ensured that my experience was top-notch. The food was beyond delicious and really fresh

Not changing gloves before preparing my veggie food after handling meat. Also not letting me choose a sauce. The two times I’ve been the girls have been rude, never smiling, never saying anything and immediately on their phones

Poor customer experience from Meenal who is supposed to be the store manager! Ordered my usual subway footlong meal which was prepared with only half scoops of meat and what looked like un-fresh wilted lettuce leaves. My sub had also been cut in half with a dirty knife which left remains of the previous customers sauce choice which was a spicy tasting orange colour! The woman serving was extremely abrupt to me and also when speaking to her co worker. Won’t be in any rush back to this store

Meenal suggest me cherry cookies and it was very nice will be back :)

always good food in this place, girl working there makes really good samdwiches

It's not a good experience. Have been to this store for a couple of times, but the service it slower than other chains. Communication is also not effective, and sometimes, the staff seems to be absent- minded, and sometimes you need to repeat your orders. Three stars is mainly given to the average quality subway food.

I’ve never had someone so confused over making a salad. Multiple members of staff trying to create a salad which involved lots of repeating from me, lots of getting it wrong from them and lots of eye rolls from us all. Always ask for more salad item because they give the smallest amounts of any subway I’ve ever been too. Charged me double cheese for a portion that wouldn’t cover a 6 inch sandwich. After carefully guiding them through what I wanted it was half decent but it shouldn’t have to be an exhausting experience!?

There was no one else in line, so I waited at the counter to order a side instead of a sandwich. 2 people turned up and started ordering a sandwich with the lady, I was then asked by the guy to line up behind them, I told the counter guy I wasn't oedering a sandwich so wouldn't need to go past the salad options. He wouldn't take my order when there was 2 staff to help my self and the people getting a sandwiches made. Infuriating experience.

Ordered the veg sub melt, was too soggy for 1, secondly was not worth the money! £8 odds and was not worth it.

Worst service ever, untrained staff. I wanted to use the coupons which I showed before placing the order. They took the order even though they didn't know how to use them later. I waited and the food cooled unwrapped. When I asked a second time to wrap the food saying that I don't want to eat cold, the girl just went to the back room. Everything took a very long time and I was ignored. Eventually, the girl left and started doing something else. I couldn't pay for the food and left without it. Waste of time!

I placed an order for delivery and the order was sent wrong. I then jumped in my own car and came down to the shop to raise the issue and the lady who served me was very rude. Shouted at me saying “if I just kept quiet.” Shocking service it’s not my fault you prepared my order wrong.

Take your AirPods out love, might actually hear what my order was

Worst subways ever! The lass had headphones in the whole time and I wouldn't care but when she can't hear me and she's complaining.... get in the sea. Give me a coffee instead of a tea but claimed it was definitely a tea.... And the sandwiches she made my lord it was awful

A latte from here is out of a sachet - no milk added. Won’t be back - chancers.

I have been to subway many times before and had no issues. Ordered a subway and was absolutely shocking. Our order was freezing cold and all wet. Within the order was large wedges , there was 7 soggy cold wedges shoved in a broken box. This is the first time I've ordered from Subway Stenhouse and will definitely be the last . Avoid at all costs.

No meatballs as usual! This is the third and last time I am trying to get a sandwich with meatballs from you! It’s like it exists only on the menu.

Difficult to park if you are sitting in. Service is good

Employees don’t know how to make sandwiches, “sack them” - H.Knox

Really tasty 12 inch and a coffee

Bery good 👍 for food and cheep as well and lots of filled rolls and coffee and would recommend 👌 to any passing

Worst Subway I have ever been to. The staff were not following food safety methods. When I walked in, a guy was chopping veggies on the surface where they make the sandwiches. This should be done at the back. The other guy was eating something next to him, over the veggies. This can cause contamination. I didn’t even want to order anything.

Unfortunately yesterday I had my Worst Subway experience ever! These people need retrained or something. No one wears the mask to serve you,the man who attended me, make a tetris with his fingers with my chicken to place only a few pieces of chicken, when I said, really man, the woman next to him started to look at me bad. When the man finished the worst subway I've ever seen. I am going to pay and the woman who began to look at me bad, on the return of my change gives me less money. It seemed to me that she did it wanting to, because when I claimed a second after seeing that was missing money, she took over 1 minute to return my correct change. After using the Hand Sanitiser it seems maybe to be that they mix it with water or something, since not only does it not smell alcohol or something similar, the texture looks like water directly 90/100%.

The staff chatted away in their own language making us and others feel uncomfortable, I wanted cucumber on mybsub to be told there was none.... there was about 20 cucumbers in the fridge but nobody could chop them... a total shambles!

It's a Subway, what more can you say ?

Lucky the ingredients are all the same so the sandwich was tasty as always....the staff member serving however was incredibly disinterested in the service she was providing. Poor poor poor.

There was flies in the food fridge and when we pointed it out they just waved the flies away and continued using the food 🤮🤮 We walked straight out…

I have to preface this by saying, I realise it's a Subway in a service station and not some fine dining palace, but... I ordered using the app for click and collect, thinking, "I get a short lunch, this will be quicker." I was mistaken. Chaos. Three staff in there, all working over the top of each other (normally in a Subway you get the organised production line). Was given a collection time of 1.40 and was still waiting at 2. I could almost forgive the wait, if I hadn't watched multiple people walk in off the street and get their orders before me. Then as my bag was being packed, the lass proceeded to drop my bottle of pepsi on the floor before picking it up and putting it in the bag nicely shaken for that satisfying sticky sugary fountain when you come to open it. I finally get my order and start to walk out, when I realise that two items are missing - so I turn back and alert staff, who provide said missing items quickly, but qualify it with, "sorry, the till is only printing half orders." You don't have to lie to me. I see you're busy and harassed and not on your game today - don't blame the till. Won't be an outlet that I use again.

service was OK and food was on time and nothing to say wrong

I find most times I go to any subway there is only a limited range of menu items on offer. Rarely have they meatballs.

Normal Subway, with just a few places to sit. The good part is that it is inside the fuel station, therefore convenient for take away.

Friendly staff, good food with an efficient service

staff working overe there is very slow, not too nice and sandwiches are poor, diffrent then in any other Subway

Nice wee subway inside the petrol station i don't like coffee from there apart from that its clean and friendly staff

Absolutely love their food, so fresh 👍👍

Husband got what he ordered. I ordered Nachos. They were horrible, very, very little cheese sprinkled on top and no hot sauce. Blagh!

Worst Subway experience ever! These people need retrained. I’ve been looking forward to the vegan sub for ages. I went today and I asked “which bread is vegan?” The guy said “all of them”. I know that’s not true so I had to google it. Then they didn’t know the prices if I added a drink and crisps. I was unsure if they used the vegan garlic sauce as I had zero confidence at this point. My husband who isn’t vegan got the steak and cheese. When I opened our subs, I smelled one and it didn’t smell of meat and it was mushy like a Pattie so I guessed that was mine. It wasn’t! It was bloody steak. I was then physically ill just by the thought of it as I haven’t ate meat in 10 years. What an awful experience. Put me in a bad mood. Oh, I also had to go back for my crisps and my husbands cookie as they didn’t put it in the bag. Sigh....Not happy.

Really rude male staff members, need serious attitude adjustments.

Love the delicacy and staff was friendly

Good service. Really good looking inside.

Had the mega melt for breakfast. Was good but left feeling a little empty. Bacon could have been a little crispier. Juice machine is confusing. Always good for a snack meal but really not a filling option.

Had a nice steak and cheese toasted sandwich and must say I well enjoyed it

Quick service for the most part but can be slow at lunch time

Place is a shambles, only 1 person working, very slowly at that, waiting in a queue of 3 people for about 15-20 mins, i asked for the breakfast roll,and he told me it was too late for breakfast,even though i could see all the ingredients in front of me sitting there,