Subway in Wyre Forest

Owners family were in the restaurant and kept shouting. Their kids were also there, running wild and screaming • Sandwich wasn't toasted properly • Server held hands with her husband whilst wearing gloves and then touched my sandwich • Bit into my sandwich and found a long brown hair...

Sign on toilet said out of bounds. Delivery drivers were using it after chatting to staff on numerous occasions. Food staff chatting on phone whilst taking in shop orders. Couldn't tell if she was talking to me or someone on the phone.

Awful workers. Misheard me multiple times as they all had AirPods in. They were incompetent and rude to me. Very frustrating experience

Second time we have ordered from here the bread is stale . It used to be a lot better with the old owners . I wanted to use my points and it’s like they didn’t want us to use our point not very happy staff plus they don’t have hairnets. My misses now has upset stomach

Ordered through just eat and never received my order and couldn’t get through to them on the phone absolutely appalling customer service

Sandwich was good quality and well portioned, and staff were friendly and helpful. Won't lie the cookies are so bad, really dry and rock hard/overdone. Overall, decent place to eat

Never turned up, no one answers phone

When I ordered my wrap, it was completely wrong - I told her that I would like certain salads and the sauce and they didn’t put any sauce on and missed half the salad. After I sat down, they started to mess about screaming at each other (for what reason I have no idea) when I told them that there was no sauce, she brought the sauce over to me and pored it in my sandwich and over my hand… wasn’t quite sure what to think of the service.

Absolutely terrible service. I called and called and called the restaurant and not one person picked up. I have someone else's order and not my own but there was no way of fixing this as the restaurant would not pick up! Disgusting behaviour

Food was 45mins late and cold! Called no answer, tried to complain, no place to do so. Would not recommend this place, see why reviews are so bad

All staff r so polite.nice greeting over there me n my all friends was so happy with the welcoming.love there to go again.i strongly recommended to all kidderminster people.

I was very disappointed with subway as the food was not good and the cheese wasn’t melted into the sandwich right and I had to leave half of my sandwich and took the cheese off they were not wearing anything for there hair and it was women with long hair I am not be coming bk to this subway again food was not nice and also didn’t take our voucher for side we had on the app for a free side meal

This place is a disgrace the one woman staff member was so rude to me after a order didn’t arrive at my address , so negative , I wouldn’t recommend anyone go there again it sums Kidderminster up

Omg what an experience! The lady who served me today was so so rude! That rude that I walked out and left! I was absolutely disgusted what I saw! How she has a job I do not know! Manager needs to get rid! She was absolutely vile the way she spoke!

Ordered a Turkey Salad , Yet to find NO turkey this is the 2 nd time this has happened .Tried to call several times just kept putting phone down

Dude at till is a very friendly and nice guy and helped us

Terrible at answering the phone to customers who want to order!

Whether you're in a rush and need a quick and satisfying meal or want to savor your creation at your own pace, Subway's versatility shines,and also meet amazing staff had great conversations with them and sandwich was too good food-5 atmosphere-5 staff-5

As we were new to subway, the young man couldn't have been more helpful. Well done. Would use again if in kidderminster.

Deadest subway I've ever been to, look at the STATE of the sandwich I was served, server was nice tho 👍

Cookies are so hard and stale! It’s not on! There always like it aswell not just a one off. Lettuce was going brown too. Not good

The food itself was lovely however the staff where terrible. There was no internet so I couldn’t load up the app. He showed no interest in helping us get the points on the app. The young girl had no passion. Just seemed like she was only there for the money

Worst place I've been to in my lifetime robs you blind pay 40 quid for food only received half bunch of jokers that run the place enjoy getting shut down

Very friendly staff , I will visit again

If I could give this a zero I would! I ordered two large meal deals and received both not toasted and no cheese! I also did not receive a bag of Doritos or a Pepsi max cherry! Shut the place down!!!

Love chatting to the to the staff! Amzing food and amazing people!! 5 stars easy will be see you guys again!! Thank you

Girls were lovely , very chatty and helpful. Served straight away & food lovely.

Completely wrong order and everything cold

Shut it down. Wrong food delivered and what was delivered was raw and or terrible quality. I called to ask for them to rectify their mistake but they refused to answer, they let the phone ring and then picked it up and put it down without speaking. Complaint made to subway as this franchise needs closing down or new owners sharpish.

I ordered via Uber eats and I wanted to speak to someone in store in regards to my order. I contacted the store 10 times and they didn’t pick up the phone. The service is so appalling; surely if you hear a phone continuously ringing, you’d pick up the phone? I only looked at the review after placing the order; seems like they’re is an ongoing problem! You need to work on it!!!

Staff miserable food was awful my sandwich fell apart and I didn't have much on it! Way too hot in there didn't have the air con on and prices are crazy compared to other subways I could of had the same meal for me and my family and saved over 10 pound to eat it at my local subway! And the one on stourport Road I would of saved around a tenner to eat there. I would go somewhere else if you are in town

I order through the Uber eats app and the app informed me my food was on the way. It then stated it had been delivered. I searched my whole outside property to find no delivery. It took me ages to get through to the driver to be told he didn’t have my order and it had never been made due to an item missing at subway. The subway worker told the delivery driver he would ring me in regards to this. I never received a phone call or that my order had been cancelled. I have tried a number of times to ring the shop and no one answers, I have asked for a refund however I feel the customer service over this was appalling.

Order a delivery had crinkle wedges they where stone cold and not cooked I had the nacho chicken bite stone cold I order a warm sub and the sub was cold I will be getting a refund this it a absolutely disgusting the sauce with the nacho was all over the packaging so everything was sticky this was disgusting id give a 0 star if I could tired to phone up but no answer

Definitely is not what they show on pictures, very poor service and quality. is not Subway what I remember, I'm disappointed. I'm sure to Never back here.

Ordered food for delivery. Ordered a salad, it came with 4 items missing out of the 6 I ordered and a tiny amount of food in the box. Called the restaurant 60 times with no answer!!!! Disgusting service.

Marked as delivered but was a no show. Not answering the calls or taking messages so cannot sort issues out.

Ordered a warm sub (steak and cheese) it arrived cold. Selected and paid for a 500ml Pepsi Max and received a 375ml bottle. I’ll be contacting trading standards as I’m clearly not the only person they are doing this to.

Hardly any choice of bread. Slow service, on a busy Friday afternoon.

Avoid. We used delivery. Our sandwiches were wrong as they had ran out of tuna and meatless meatballs so just stuck in meatless chicken without asking. They forgot to put the cheese on both, they forgot salad on one of them. Neither had sauce that was requested. They didn't send our one drink, and didn't send our separate sauce pots either for the wedges. The wedges we couldn't eat because they were wet and still partially raw. When I rang the store they said theres nothing they can do. Didn't even offer to replace anything or refund anything! Stay away from them.

Made to wait while 2 members of staff were organising Uber deliveries, they had the heating full blast and I. Such a small shop not good for food temperature control as all salads were looking dry and not fresh : then when I was finally servers they had run out of jalapenos! I just walked out at this pot total wast of time and know never to come here again.

Young lad served me, a wet soggy sandwich which bread didn’t even hold the sandwich together, held no responsibility, no offer to correct the mistake or even apologise, not the way Ive conducted business.

Seems expensive for a subway unless they've all gone up suddenly!

I popped in for a bite to eat with my partner. After working in a Subway myself i was amused at how poorly kept this store is. Thing weren’t kept stocked up, the tables and chairs were covered in crumbs & food debri. A young man behind the counter was still wearing Christmas promo shirts and another young man served me who wasn’t even wearing uniform. The cold well was highly disorganised with a huge risk of cross contamination. The guacamole was BLACK. Our food was over toasted & dry. I understand food places can be understaffed, however as a customer and someone who has previously worked for a store in the same branding I understand how important it is to see things through the eyes of the customer.

Firstly the man on shift was friendly and welcoming hence the 2 stars. However, the girl that served me made the experience poor. She had AirPods in the whole time, messed up my order and I had to ask for a bag 4 times before she looked at me and asked what I’m waiting for while I was still waiting for a bag.

Unfortunately had to use this subway recently as usually use the one on Stourport Road. What a horrendous experience, the food is the worst subway I have ever had. The staff are even worst - they don't have a care in the world. I really don't know how this shop is still open - Subway as a brand should seriously consider closing this place down. To top it off the prices are sky high. Im surprised they have not failed a health and safety inspection - I found a hair in my food. Subway should really look at its shops more closely - public health risk here. In-store is bad but using their delivery service is worst! This is totally the opposite to the other subway in Kidderminster who are cheaper, have really friendly staff and its always service with a smile. Embarrassment to the subway brand.

Would give 0 stars if I could. I'm always greeted by one of three things at this subway. Staff sat in the doorway with friends smoking (great hygiene for a food business), staff sat with friends in the business with not a sign of a purchase in site or staff absolutely nowhere to be seen. Have regularly been in here when customers have been walking out due to not even being acknowledged. Usually run out of things because they have either taking it off to clean hours before the store is due to close or not bothered prepping any more. Place is usually a mess too. Ordered food online this evening just to be shrugged at and told there was no order, despite me showing it on my phone. Eventually made my order whilst trying to get a delivery driver to call another customer as they'd run out of something and hadn't bothered to call them until the driver arrived. Staff member had taken a few minutes to appear when I arrived so clearly wasn't interested. Not sure who manages this site as I've never seen them in there but they really need to get a grip on this business. I will not be returning.

I'm severely disappointed not even worthy of one star, food took over an hour and there wasn't much on the order to start with so shouldn't have taken that long not to mention it was cold and missing my nachos and even though I specifically requested the meet at the door option on Uber eats and left a note for the driver to ring the doorbell he put our food on the doorstep and drove off without letting us know it had arrived thankfully I was starving so was tracking the order but I don't normally and would not have had a clue it was there until somebody had taken it most likely. I'm very annoyed and can say with 100% certainty I will never buy food from subway again the service was appaling

Subway am I right. LIKE WHAT ELSE AM I SUPPOSED TO PUT IT'S SUBWAY

Never had a problem here, food is great, delivery driver was nice too

Just ordered from here with Uber eats, firstly they took an hour to deliver the food and blamed the delivery driver but the delivery driver stated that she was waiting at the shop to collect the order which shows on the app. Secondly, which is where my 1 star is from is the fact that both sandwiches have the least amount meat on them I have ever seen. Basically it's vegetables with no meat. I have tried ringing the shop 10 times now and they have not picked up. Waste of money and time. Use another store or don't buy from here.

Good service and very quick delivery

Prompt service good food..got order spot on and in good time.

Ordered on just eat at 3pm. Courier was 2 minutes away at half past, then the tracker lost their signal. After 20 minutes I've tried calling the store to no answer, just endless dialing. A further 40 minutes later, and 4 more attempts at calling, still nothing. Stuck in limbo wondering what is going on.

Ordered from here tonight, ordered 2 meal deals one small one large & multiple sides! Got the order so so wrong. The large meal deal come with jalapeños instead of gherkins. Chicken was absolutely disgusting. It in fact, didn't come as a large it came as a small meal, when I tried to phone they did not answer. And to think I spent £32.46 on this order!!! Will never be using this subway again, the one on stourport Road is much much better!!! And at least they actually get the order correct!!

An order today, my first from this Subway, was DISGUSTING and INEDIBLE!!!! It ended up in the bin. SHOCKING QUALITY! Never again!

Food was late and cold, cheese missing and not toasted as requested

Not very impressed this visit the subs were presented unwrapped on a tray

Mo who works there is so lovely and I've been to other subways and he is the only one who constantly changes gloves I'm veggie/vegan and if they don't change gloves which I have to ask at the merry hill one then I don't buy .But he does it without asking .Highly recommend!!!!!

Staff are friendly and a snappy service, keep up the work 😁

They got mine and my friends order terribly wrong and when we went back to complain the manager was rude and made us feel like it was our fault. Did not get an apology, we are left feeling insulted and demoralised. Very disappointed. Wouldn’t EVER recommend subway in Kidderminster, Coventry St. Very unorganised and staff members and disoriented from their work.

Service is usually pretty quick.

Ordered online. The food came missing much of the salad that was ordered, late and cold. When I complained giving all the necessary information, the reply asked for the same information again and I was offered.....wait for it.....10% off for a week! How generous. Oh, and the email apologized for sending the wrong drink!?!?! Customer service is appalling, it took ages to get a reply. I will never use this Subway again and sadly it does make me question whether to use any of their chains as they have lost my confidence.

Good choice of fillings as always. This subway is very small and busy. Not a lot of seating. I used some vouchers but was over charged as staff very busy.