Subway in Fife

Ordered a chicken tikka sub and I’ve received a partly toasted plain chicken sub never had such an awful subway before. If you don’t have any of the item ordered how hard is it to phone the customer and ask what they want rather than sending rancid food out? Also never had a sub come with grill markings ever. Complete waste of money definitely avoid this subway and stick to the one in the Kingsgate or duloch park as you actually get what you pay for out there.

Will never use this Subway again. Did an online order and they didn't give me any of the extras I'd requested. Paid of extra cheese and didn't get it. Went in to the sore a couple of weeks ago. The cheese wasn't even melted, and the sandwich was cold. Went back and they offered to reheat it. I asked for a freshly made sandwich and it still wasn't right. Terrible

missing/wrong items, cheesy garlic footlong missingfrom order, 250ml orange juice replaced with fanta orange

Ordered at 2pm, took over 2 hours to arrive, and the food was stone cold. Doubt I’ll be ordering again to be honest

I ordered a meatball marinara and they ran out of meatballs. Instead of contacting me to let me know and give me a chance to change my order, they substituted the meatballs with chicken slices. They left a note on the receipt with a sad face. Bad form

I ordered over an hour ago it did not come

recieved hash browns instead of chilli bites but rest was fine

Didn’t receive all my order, ordered a submelt, pigs in blankets and a cookie but didn’t get the pigs in blankets. My sub was also stuck to the wrapping and I had to peel most of the bread off so I wasn’t eating paper. Trued to call shop 4 times and no answer. Will order from Duloch next time.

food was cold, received wrong drinks wrong bread and no cheese on the cheesy garlic bread

Ordered the meal day, but sub came untoasted with the wrong sauce and the drink,cookie and crisps missing. Got charged for it though. Called but none answered.

Arrived stone cold. Incorrect bread. did not listen to my notes left. did not provide dip purchased. waffle fries, not wallet fries and look like bland hash browns.

Subway has got to be the worst delivery service ever,you never get ANYTHING right & always missing items!!!!

did not read the note asked for it to be extra toasted and it was not

Soggiest subway and just split everywhere. Binned it!

Food arrived wrong . Wrong toppings on two sandwiches , as well as ordering a premium sandwich and it only arriving as tuna . Not worth the money .

driver stopped to do other delivery's or went to the wrong places resulting in food being stone cold by time it arrived.

Food was cold and sub had been squashed bottle of juice was warm as it was in same bag

We got the wrong sandwiches, there were a few items missing from our order. Very disappointing.

I got nothing what I ordered through Uber eats, who are taking forever to respond to my complaint. I’ve tried phoning the restaurant 7 times to absolutely no answer. This isn’t the first time I’ve had issues with this particular chain. It’s heaving with unprofessionalism and a lack of care. All I want is either my food or a full £30 refund

Footlong was not prepped properly, was freezing cold wasn’t toasted and was not even cut in half! Didn’t think it would be hard to toast and cut a subway simple instructions were given

Orderd a summer fruits oasis and got a power ade instead not happy with that, the subway was a bit to tomatoey

delay for 3hrs then said order delivered..but have not revmceived it....extremely annoyed

Service was friendly. Food was good

We gave the instructions to delivery my food by 2:00 pm but u delivered my food by 1:40. I mean you can cearly see the timing right

food missing and will not answer there phone at the restaurant

Ordered at 10:05 and it never came till 12:45, I had somewhere to be so couldn’t even eat it. Extremely disappointed. Phoned to find out how long it would be and got hung up on twice. Very unprofessional. Hash browns were soggy and cold. Salad had hardly any sauce. Bag was soggy at the bottom when delivered.

missing 2 items food was cold overall terrible experience.

3 Double chocolate cookies left out of order

Waited 1 hour 30 mins, time kept getting changed. Not toasted and dry.

This is genuinely the worst Subway shop. Nothing is ever right. My sub was missing the peppers and the onions and there was next to no mayo. I paid for double cheese and didn’t get it. Cookie was wrong, juice was wrong and the crisps were wrong. Surely if they’ve run out of certain things they need to update it on the app?

No hash browns delivered on one order and no hash brown and bacon on another order but cannot see a tick box to get refund on these as I paid extra. Very annoying

always get the order wrong or give you the wrong order!

Didn't get my drink, last order it was my cheesy bites. It's not hard to check your delivering the correct order 😡

everything was cold. asked for toasted didn't get toasted. plain steak wrap without the pickles, tomatoes, red onion and lettuce that I asked for and that was also not toasted. tried to phone them a number of times and no answer! won't be using again!

Got a just eat delivery and was all cold and not toasted like I'd asked for, missing pickle, red onion,lettuce and sauce which I also asked for...paid nearly £7 for a cold steak wrap with nothing on it!. Tried to phone a few times and no answer. Don't understand how orders can get so mucked up when it's right infront of you! Won't be using this shop again!

I ordered subs and a cookie paid for the order but the cookie was missing

I have not received my order and it said it has been delivered.

The food was cold no drivers fault. The subway wasn’t even put in to get toasted.

didn't actually do the order correctly and charged for double meat, they didn't provide, also no one answers the phone so you cant even get it sorted🙄

Pizza footlong was all bashed up, sub had came loose in bag and went everywhere...food was also cold

I DIDNT GET MY NACHO CHICKEN BITES

So I paid quite a bit extra for extra fillings. 3 types of cheese, extra steak, lettuce. I got no cheese, half a portion of steak, never mind 2 and no lettuce. I was happy to pay the extra for the extra portions but £11+ for a soggy half filled sandwich is unacceptable and frankly appalling service.

They forgot to put the meatballs and marinara on my meatball marinara sub and don't feel like answering their phone. At least delivery was fast.

Asked for a toasted sandwich for it to come clearly not toasted and looks like it was all just thrown on and chucked out the door kind of disappointed

These guys suck. rang them due to errors and they hung up EVERY TIME! DISGUSTING SERVICE. Never again!

Ordered new hunters sub to try... came with nothing but lettuce and BBQ sauce...no communication whatsoever. How is this acceptable service? Not the first time an order is wrong from here. Avoid

Delivery was in good time and food was hot fresh.

worst food i’ve ever had no lettuce not even toasted will not be ordering from this shop agin shocking

Driver left on doorstep without even ringing door bell.

Order has not been delivered have phoned 60 times no answer have paid £30 for nothing even left a tip never again

Ordered meal deals and never received the juice or crisps

One of the Sandwiches looked like someone had took a seat on them. presentation is everything on a Take a seat mess.

Didn’t deliver the c Bottle of Pepsi

The sides were cold and the sandwich was supposed to be toasted and it wasn’t. Very disappointing.

They sent me the complete wrong sandwich and when I called up to fix it they hung up on me!? Very unprofessional people in store! It’s. My money they are wasting I don’t think they understand that

Nachos were wrong ones, no tub of dip which i paid for. The food was cold because they were in the same bag as the juice.

sorry very disappointed both were absolutely cold no heat in them at all not sure if fridge is at wrong temperature as salad really cold not even slightly warm like usual with the patty 😞 only short distance from shop to mine.so want order again

Food was horrible asked for sub to be toasted it burnt chicken wasn’t cooked properly

Was class whoever made this bravo

My order wasn't delivered to my address, I would like a refund please.

Food is absolutely freezing and late. No extra cheese on the bmt although I paid for extra

Wrong order and no latte and no sauce! Really disappointed

Tiny store but always has just what you need to fill a sub. Staff are always available and helpful. The store is a bit awkward though as you have to double queue to order. It's a bit claustrophobic but that's more because of how small the store is really. The "order here" sign that hangs from the ceiling is a bit oddly placed... Not sure if the store uses to be laid out differently but it would be worthwhile moving it for the OCD in me.

ordered just after 10 am for it to arrive at or around 11am for my break at work, I also work in hospitality so I needed my break before the restaurant opened but my order didn't arrive till 12 o'clock so I couldn't eat the food I'd orded 2 hours prior!!

Meatballs didn’t come subs are cold

we didn't receive my order but paid for it

Ingredients just chucked on in a careless mess, caremalised onions missing and not toasted as requested

We asked for 2 veggie steaks and a veggie patty and we got 3 veggie Pattys

Delivery driver did not leave, give me time to get to the door (I am disabled) and left the food dumped on the doorstep making it difficult for me to bend to pick it up. This is disgusting service. However, the food was very good

Absolutely shocking service this time, normally I have no issues with this particular restaurant. Prettt much only half our order arrived and the driver although apologetic was rather unhelpful and said said take it up with subway (how about go back and correct it). Subway passed it right back to just eat saying they don't control the deliveries. YOU do control making the orders though and for more than half to be missing is completely unacceptable. 2 people are without food and the good that did arrive is substandard, sauce over the outside of bread and all over packaging, ingredients missing. Incase our order shows up at bottom of this we received 3 subs only. (Granted the rest was sides but there's 2 autistic people who only eat the sides)

Food arrived on time and delivery driver was friendly.

The food came and was cold especially the nachos which was the part I was most looking forward to. What didn’t help was that on the location on the order I could see the driver going into other streets that were not mine and I have no idea why and this prolonged the time of me getting my food.

missing a Ben and jerries and I was still charged

No tomato ketchup with order No sweet onion sauce as asked for Juice was Fanta not Tango as ordered

wrong sauce south west not spicy can't eat it so waist off money

The last two times I have ordered from here, they have left two parts of the order out. There is no option to call the restaurant to sort the issue.

Everytime I order from here something is always missing from the order.

Clearly they did not read our order before preparing. 2 missing items, no sauce on the subs, one of the subs that was not meant to be toasted was toasted. Drinks were wrong. The worst subway I've ever had!

Very disappointed. Paid extra in both dishes for poached eggs, none arrived nor did the hash browns paid extra for the meat feast meal. Understand probably last orders but courier could have passed this on

asked for toasted and came untrusted cheese bites were freezing

you sent me the wrong sandwich. I ordered a meatball marinara and you send salami and chorizo

Forgot my cookie THAT I PAID FOR and also did not toast my sandwich. I would like this to be delivered to me please or I would like a refund!

SWEARING AT ME ,WRONG SAUCE ,AGGRESSIVELY SPEAKING

I did order a Italian Herbs & Cheese bread but ended up getting plane bread, but everything on the inside was what I asked for so, not all bad =)

Footlong was stone cold! Absolutely drenched in sauce was inedible. And they forgot my juice😒!

Missing side items, missing the salad toppings requested, bread stale, bread not cut.

Bread was freezing cold couldn’t eat it

This subway consistently makes a mess of the orders. 1 out of 5 items delivered and no substitute for the items that weren’t delivered. Had to request a refund through just eat. The one item that did arrive gave me a good laugh. It was the new chicken pesto sub and they forgot the chicken and sauce so it was just lettuce, red onions and red peppers on an untoasted sub. I laughed until I cried. Crunchiest sandwich I’ve ever eaten. I didn’t even complain about it because it was too funny so I just

My meatball footlong was borderline warm, my nachos ended being soggy due to the food taking too long, and the salsa ruined the food and i ordered a Gatorade, but they gave me a paradise punch tango. I am very unhappy with this

Quick delivery and what I ordered

Missing part of my order and nobody answered the phone so very disappointed

Very poor, did not deliver or provide the correct order, very disappointed. Hope they improve with the right attitude and attention to detail. Please avoid the shop.

Waited over 2 hours for food to be delivered and I actually got brain freeze when I bite into it it was that cold

Generous 4 stars is what it is a baguette with some filling nothing special

Order came untoasted with cold juice on top of subs sub, completely squashing them. Missing 1 bag of crisps and one cookie. First time ordering from here, never again. Deliver pushed back three times

Never again. Wasn’t great at all

Meal deal was missing the cookie and the juice. No substitutions or refunds if my chosen items were out of stock. I paid a lot of money for the deal for to not receive all the items in it! The restaurant called to let me know there was a delay in finding a driver and did ask if I wanted to wait longer or cancel the order. I did choose to wait, but to wait over an hour is still ridiculous

Ordered just eat order said had been delivered but nothing appeared awful service tried phoning shop and hung up several times very disappointing

Vegetable wasn’t cut up, food was cold, cold juice was in the bag with the meant to be hot food.

Items missing and also wrong items sent in order. Tried to phone - not sure why you have a phone as you never answer. Disappointed with the whole experience and not sure I will order from this branch again.