Subway in Tower Hamlets

Ignorants I went to order something to eat 3 of the stuff on front of me talking they language completely ignored me so I left disappointed 😞

I had a great experience at this Subway location. The gentleman who served us last night was very courteous and provided excellent service. Everything went smoothly and quickly. The place was clean and well-maintained. If I'm back in the area, I’d be happy to visit again. Best regards from the German IT student!

I just came from my country and I asked for Bmt sub and i told them no pork and they took the ham from the sandwich. After I finished my food my flatmates said pepperoni and salami are pork . should have warned me

Whilst the subway was clean and newly renovated the staff that served me was terrible and lacked basic training. I ordered a vegetarian subway, and she failed to change her gloves after handling meat, which is a basic standard of Subway. When I pointed this out, she failed to understand and eventually quietly apologised. Didn’t bother to ask if she should make a new sub. She also failed to change her gloves after touching the tills and card machine. The staff do not seem to have adequate training at this subway branch.

Under New Management. Excellent Services, well maintained, great looks and great customer service. Do not forget to try Steak melt.

I recently visited the newly opened Subway at Stepney Green, and I must say, the experience was outstanding! The new management has really turned this place around. The store is spotless, the food is fresh, and the service is top-notch. A special shoutout to the store manager, Snigdho, who went above and beyond to ensure everything was perfect. Snigdho's attention to detail and commitment to customer satisfaction is evident in every aspect of the store. From the welcoming atmosphere to the prompt and friendly service, it's clear that this Subway is in great hands. If you're in the area and craving a delicious, freshly made sandwich, I highly recommend stopping by this Subway. You won’t be disappointed!

Workers are very unprofessional and horrible service. No one was able to help me including the manager.

Rabbi's food was delicious the way he made it with full control and focus

The worst subways a week before my points are due to expire their scanner suddenly stops working 🤣 been a whole week so emailed subways head office to sort this store out

Without a doubt the worst Subway in London, avoid at all costs

They give very little tuna in their sub. Two very small scoops of tuna is spread out along the bread. You can’t even taste it!

There is an Indian short staff try to overcharge me but luckily I checked before taking payment Tuesday 13 Feb 2024 17:00.

If you enjoy your sandwiches made at a snail's pace then it's the place to go. Really baffling how something so simple to make can take an eternity will 3-4 people working behind the counter. Would avoid.

Very kind and helpful thank you :)

Best customer service and very welcoming Lady ur staff Rumana . Her behavior and nice service was amazing . Also nicely made sub unforgettable. Every one must visit Sepneygreen Subway .

Unprofessional staff with no manners worst experience

You have 3 women (2 in uniform other dressed informal) talking to themselves. I ordered cheesy bites that were ice cold 2 mins after I walked out and tried it. I also ordered a subMELT and the cheese wasn't melted. Awful experience, i wouldn't recommend anyone to come here

Guy with glasses and cap is very polite and lets me pay with points without lying and saying points don't work like other stores.

By far the worst sense of: 1. Customer service, the lady complained and nagged when I asked for extra lettuce. 2. Counting tissue. Like seriously? 3. She was handling meat items when making my vegetarian sub. When I asked her to change her gloves, she said it will be a charge for new gloves!! 4. A disgrace to a franchise operated by a place of very very poor hygiene standards, attitude and arrogance. Avoid at all costs.

It had the worst service I’ve ever encountered in my life. Incredibly slow and understaffed. The man behind the counter had me waiting for at least 20 minutes before he began to make my sub, began to make my sun on 2 different occasions, then told me he didn’t know how to make the sun that I asked for off the menu and began to make another sub for another order, despite me being the only customer in the store

Really RUDE - they stingy with the sauce and salad even though u pay for it.

Vraiment détestable ! Personnel aussi agréable qu’une porte de prison. Je suis rentré et j’ai tout de suite sentis que je l’ennuyais au plus haut point, elle c’est ensuite trompé de pain et à râlé pour ensuite mettre beaucoup de désinvolture à faire mon sandwich. Pour preuve quand jai demandé de la salade et du concombre elle y a mis trois pauvres feuilles et rondelles. J’aime beaucoup subway mais je ne retournerais certainement pas dans celui ci. Il serait temps de revoir vos recrutements et les personnes qui nous serve.

staff didn’t put enough sauce and chicken and less veggies and were rude even though it wasn’t busy

Dear subway. So I purchased my usual footlong tikka. The staff hardly put any chicken tikka on the sub. I told her about it and she replied if I want to pay for extra chicken tikka. The problem wasthe fact she hardly put chicken tikka on there otherwise I wouldn't be putting a complaint through. I have been purchasing from subway for years so I know the portion of chicken tikka that should be on there. It is sad that you are being cheated for what you pay for. There should be an investigation as the lady knew she hardly put any chicken on there. When I told her the second time about it she mentioned the rest of the chicken tikka on the other half of the bread. Which is not true as they always put the chicken tikka on one half of the bread. She knew she was lying to my face. I have taken pictures of the footlong showing there's not much chicken tikka on there and have the receipt as well if to take this further.

Stingy on tissues even after I spent nearly £20. My 5 year old smudged her first tissue . The Asian guy with glasses had a rude frown and was aggressive. Didn't say any thing as I didn't want my child to hear what I had to say

Gisa was very nice and welcoming and gave great service, thanks

Was empty when I went, quick service. Sub was properly toasted which I like. Service was great. Nothing more to ask for

Customer service 0 Cleanliness 0 Food quality 0 Not recommended, avoid.

Shows closes at 11pm but they close whenever they want. When i asked why the person ignored the question completely and says we are closed. 10.30pm!

This subway is terrible. They didn’t have half of their veggies, they didn’t have cheese, and they didn’t have some of their sauces

Just OKAY. Nothing charming or pleasing about place other than their bread. A nice place to run if hungry.

Excellent service!! Good quality!

Poor service. The server was very distracted

Friendly staff, fresh staff,my go to place for lunch

Great service and friendly staff

My experience at subway is always great, but today it was exceptional - the welcoming and patience with my multiple orders was very helpful. Especially Shilpi, who's kindness was well received.

Nice outlet with great service and friendly staff and delicious food.

Great service.. Staff were smiling and friendly.. Food Counter and waiting area looked cleans and hygienic enough.. Staff offered the deals and good suggestions to me to choose from.. helped me educate about the subway loyalty program as well.. All in all a good experience.. would visit again when in this area.

Good subway amazing value thanks to Alom

Lovely fella smashing food Boshhhh

*Shilpi’s* customer service was excellent high recommend. really healthy and good food excellent. thanks

Excellent customer service and food is always delivered on time and with perfection

Really great service. Not like any other subway. The service provided especially by the guy named Ruab. He is a very friendly guy. I enjoyed my time giving the order. I will go there time to time just because of his good service.

Jessica makes the best cookies in the whole of london!!!

Momin gave me and my friend excellent customer service unmatched store food worth dying for.

Excellent and professional service

Great service, very friendly staff

great place, great atmosphere and the staff are very friendly

Amazing place great customer service

Really it’s healthy and good food. Excellent service.

Momin was very fast and helped out with a big order. Awesome guy :)

Mumen is very good brother amazing service regular customer here

Alom’s customer service was amazing! Highly recommend

Momin who works there was excellent I highly recommend going to this subway he made me and my friends feel really welcome and gave us excellent customer service

Lovely staff and a great sandwich.

Great customer service, particularly from Momin. Would recommend this place to anyone.

Best service ive received in any subway. Short waiting time and friendly customer service from Mumin in particular.

Great customer service and good sandwiches

Amazing place. Its clean and very hygienic. Thank you for the lovely meal.

Very good service, Momin was very helpful and my order was prepared quick. 5* Highly recommended this subway.

Best subway in the greater London area

Good quick and fast food , double steak and cheese on the hearty Italian baguette. It's good place for healthy eating

Staff were nice but very slow. This branch wasn’t that much clean, first time to try it and even the sandwiches wasn’t that good. Had the steak and cheese, the BLT and ham half sub, the filling was less than when I have it in other branches. Needs improvement.

Best Subway ever! Amazing customer service. Momin and staff are always welcoming and on point.

Customer service is extremely poor

Great customer service, forgot the young mans name but very efficient and welcoming. Will surely visit again.

The best subway I've ever been to, well trained and kind staff who are always super efficient and quick. They also have never cut the sub badly! I know there are multiple subways around but if you can, come to this one! It will never disappoint!

I have taking takeways since a week and I would like apperiate the Shilpi.She has been sincere and very helpful in ordering subwayenu.She is extremely polite and I would recommend the Subway at Stepney Green to anyone living in the area.Fresh Food and Polite service and Fast service is all you need.

This place is obviously one of the finest place to eat in the region. Always when I go there I am truly happy. They keep their high level service and the highest level of food they serve. You can never go wrong with this place. Highly recommended.

Fast, careful attention from staff even at busy times with Deliveroo, Uber Eats etc orders to deal with. Have had incorrect orders logged in my Subway loyalty account several times, meaning I don't get the right number of loyalty points after an order - would like to see this improved. Otherwise, a very nice branch to visit!

I was amazed and was in awe by excellent customer service delivered to me by Shilpy. She is always very proactive in helping in making me choose a deal that suites my need and makes the sub super fast and really amazing. She always greats us with a big smile and is very pleasant in every interaction. This Subway has become my second kitchen. All thanks to Shilpy!

This is the best subway store in london so far. Shilpi was so helpful and kind. Glad to have a wrap she suggested. This was my best experience by subway in london. Kindly visit this outlet.

best quality food and very fast service with nice workers, highly recommend

Good quality food and great customer service. They are really patient with the orders.

Sort out the hygiene please... Always out of stock too.. All I hear are the servers giggling in the back and not replenishing... That bread has been out for 20mins...not good subway representation for real..

I’m no longer paying money into a business that supports cruelty towards chickens. Shockingly low standards. I’d rather go to a restaurant that has higher welfare, like Pizza Hut or KFC.

Tried the vegan meatball marinara, pretty good

A decent branch but very tight with the extras and you literally have to ask them like 3 or 4 times for extra cheese or sauce before there is a decent amount on there. Service can be very slow even when its very busy there only seems to be 1 worker behind the till. Other than that i guess its another Subway!

Absolutely rubbish branch. Rubbish staff rubbish food. Unhygienic staff dont even change gloves handing veg and non veg. Also heads up this place do not accept subway vouchers and rarely have snack options in stock don't waste your time waiting around only to be dissappointed and/or overcharged

Typical tasty subway and standard seatings. The place will not fit a lot of people so it may not be suitable for hanging out.

Super extremely stingy with salad on a few occasions

Exactly what you can expect out of subway.

Nice room underneath to eat, friendly staff

Good food and customer service really excellent

service & food quality was so good . sandwich artist was so helpfull

Very good food , love this subway ❤️👍

great food Excellent service I got.

Excellent service and Healthy food. I enjoyed my launch. Thanks team.

Nice food good range of choice friendly and clean

Great food, and humble customer service.

Nice store.. good service. Friendly staffs

Terrible service they ignore the customer a lot of times

Not enough seating, so you will have to take away during busy times

I love the meatball marinara and chiken teriyaki sandwich with sweet onion sauce

Same everywhere - fresh bread, plenty of ingredients, lots of choice. Very good quality.

Nice food good range of choices friendly and clean

I love this subway. Staff are very friendly always.

The employees here are not nice

Always love a subway. The service is fast and friendly

Went 3 times and had 3 bad experiences... every single time, staff were rude and missed things out from my order. Will not go again