Subway in Carrickfergus

food cold some of the food was soggy and one part was not even toasted correctly

ordered a meal crisps, drink and cookie missing. called the store didn't care, told go through app and just get a refund. missing items should be delivered

App said delivery time would be 3.45-4.05 but quickly dropped down to 3.35 and said driver at restaurant, so my expectation was food would arrive soon. However the time kept going up and up and eventually when food did arrive at 4.07 it was freezing.

Friendly courier. Toasted food arrived cold though. All ingredients were correct so all good regardless

Ordered a sub at 12pm on the app and I received it almost an hour later as I found out it was not being prepared like I was told on the app

delivered at wrong address not happy 😒

I still havent recieved my order and cannot get in contact with JustEat to cancel it.

Missing items after waiting for nearly 2 hours really not good enough

Half of the order missing and what did coke cake freezing!!! Refund asap

Awful service, wrong cheese, gave me pickles instead of jalapenos, cross contamination as they dropped a cheese bite into the tuna, long wait while being second in the queue, one staff member not wearing gloves making sandwiches and handling change

Absolutely awful. subway never arrived. said was delivered and never showed up. !!!

I like subway good way to get around pretty decent food too

It arrived late and was absolutely freezing it’s an absolute disgrace

the food was good but my cookie that I got with the meal deal and the 3 I bought separate was very hard i couldn't even eat them as they weren't fresh and soft and chewy like they normally are. very disappointed

One of the dips for the meal was spilled in the bag

Complete wrong sandwich sent then wouldn't rectify their wrong even tho they openly admitted on the phone that they read the order wrong. Asked for nothing toasted and everything was. Disgusted at this place considering this was their error not mine

Delivery driver brought wrong order and refused to bring back the right order I then had to pay more money to get in a taxi to go to the restaurant to pick up my order not happy one bit now the woman who served me was super nice to me and explained exactly what happened but doesn’t change the fact the driver didn’t look at his sheet or screen to pair up the right order so not happy at all with him he didn’t have the decency to come back to me and apologise the poor woman in subway made the aorry

I ordered the chimcurri steak sub and got no steak in it? The other sub I ordered was spot on so I’m confused

I ordered a chimcirri steak sub and got no steak?

Driver was very very friendly and made my day!

Excellent service and delicious food as always

One of my subs had the wrong sauce but ordered a 6inch and got a foot long so delighted

Staff clearly run off their feet. My daughter and I turned up at an otherwise empty store. 2 staff were sorting out bread baking and cleaning up, they looked at us (more like through us) and completely avoided acknowledging our presence in any way. I get people are busy but at least say “I’ll be with you shortly” or something. Don’t just stare through people like they’re not there, it’s unbelievably rude. So when I finally did ask if anyone was actually serving, the reply was “Complain to the managers for not putting in enough staff, I’m more annoyed about it than you are”. Food was ok, it’s subway, you know what you’re getting. No chips on the menu because they’re all on the staff’s shoulders. And managers, for crying out loud put on more staff!

Repeated order as delicious 😋 will order again. Best subway ever!

We called this evening to get a meal. I def will b back as the girl who was serving myself was very friendly and helpful. Food was great I don’t usually leave reviews but in this occasion I was so happy I feel I have to share. Thankyou

Food was awesome say less, everything arrived and got 100% of what i had ordered! The delivery time could be a bit better, but thats not the drivers fault, as it probably was the food place i ordered it from.

The sub had no egg in it, the bread was dry and the sausage and bacon were not enough to fill the foot long sub I ordered, so basically I got a piece of bread! The sides where stone cold and I do not live that far away to have turned cold like that during the delivery so overall it was really bad and I will not be ordering subway again, that was £11 completely wasted thank you for that!

Delicious but gave me some sort of fish or smth did not taste good I asked for a bit of crispy onions and it wasn’t a tiny bit it was too much

Missing the cookie and the drink was incorrect, but the food was delicious!

Food was cold order was wrong bread was stale

Ordered a footlong sub with Dorito heatwave crisps. The crisps came open and the crisps were stale. Disgusting

Salsa on nachos when I asked for no salsa food slightly warm and bottom of sandwich was soggy

Annoyed because they weren’t toasted even though I put it in the notes to have them all toasted

I ordered 3 cookies and a cheesemelt, it took an hour to come and the melt was freezing and the bread had gone hard.

I never got my order I waited 2 hours and I got charged for no reason that's ridiculous

Got someone’s else’s order and they won’t answer the phone to sort it out

order was completely wrong and the chicken was black and disgusting

Delicious and yummy yet healthy really great meal

Cookies didn't arrive, called and they denied it and so I had to request a refund. Disappointments as usual. Sheer laziness. Funny how a chippy/chinese will apologise immediately and send the missing items, but places like this just don't care.

Order was placed at 12:30 and food was not received until 2:10. Delivery driver took ages to deliver when restaurant is 5 mins away from my address. When food arrived it was cold. When food was on it’s way to getting to me it took over 45 mins driver kept dropping off the map and when he was on the map he was driving past and away from me instead of bringing the food to me. Overall just a horrible experience and will definatly put me off from ordering again.

Great service! Ask for extra cheese and salsa on my nachos and it was provided. Happy with my meal.

One packet of crisps was wrong and missing cookie food was not the warmest

didn't order plain bread honey oat I requested but I'm apart

Armagh City, good for fast sandwich.

Walked in close to 11am to be told by the guy behind the counter that there's no one there to make my order.. even tho he made it the day before. Joke

Food was cold and cookies where missing

Feeezing and no sauces with order, delivery time kept changing waited 1hr 8 mins

The meatball sub tasted like purfume and was soggy but the other sub was amazing!

Delivery was over an hour ordered nachos but because it took so long it was soggy!!

Called in for lunch and left before ordering because the person working behind the counter was just coughing over the food! Basic food hygiene?

Delivery time went from 40mins - over 90mins, every time I opened app time increased by 20mins very poor service from just eat

Wrong drink arrived, asked for chicken nacho bites as the side and recieved hash browns and wrong bread with both subs. Won’t be ordering online again.

I was under the assumption that my meal would be coming heated up but it came cold unfortunately so I didn’t enjoy it to be honest, normally food is lovely from here

Don't understand why I have to wait 20 mins on a sandwich when there's 3 people queued in the shop andonline orders are prioritised. Wasted most of my lunch break waiting on a sandwich from here with hardly any people in the queue, and not for the first time.. but defo the last time.

Forgot my crips but sub was nice and fresh

Cold food and terrible customer service

Dreadful customer service, awful food quality.

Ordered a pizziola. Asked for specific salad and I was told "No you are only allowed the exact salad that is advertised it should come with". So I didn't bother as he wanted to put items on I did not want. Didn't even cut it in half, it looks flat as a pancake.

Uber Eats has ruined this Subway. You will wait 20 minutes in the queue in store while they make about 10 sandwiches on the Uber Eats orders.

Would give no stars if I could.Very poor quality service, lack of professionalism in customer relations from the lady who served me.

Good service today, very quick.

Would give no stars if I could, the place obviously isn’t very well run, there was hardly any food sitting out most things were gone and weren’t restocked, the girl who was serving us was too busy doing Uber eats orders and made us wait 20 mins until she got round to us, then when we were finally being served she kept walking away to look at online orders when she should be serving the people who are standing in front of her waiting, the managers defo need more staff that was ridiculous

Slow when busy, as you'd expect, but always fresh tasty sandwiches.

Asked for sweet chilli sauce , recieved southwest

I don’t normally leave google reviews but my son stood this evening for over 20mins while Uber eats orders were being fulfilled. If this is going to be the case have more than one member of staff working. The girl did her best but when he went in he was the only one there and by the time the online orders where fulfilled there was a queue of ppl.

Went to 3 times .2 couldn't open on time staff didn't come in ?? . And no ice cream as machine keeps breaking down a bad shine no maintenance

Ordered through Uber eats.. no option to request subs to be toasted, no option to leave a note to request same. Rang numerous times they don’t answer their phone. Food came freezing cold ..lumps of cold grated cheese disgusting. Waste of money food went in the bin. Gave 1 star for the bottle of club orange and cheese quavers 👍

Wrong bread, wrong side and wrong dessert. Cold.

Visited at 6pm. Very disappointing that at this time there was no ham left and only 2 slices of cucumber left. Only 1 lady working but surely there are supplies kept out in the back fridges. Very disappointing. I understand there was only one staff member on the counter but still not great service when common ingredients not available.

Always a very friendly service and fresh food. Sorry no photos wraps all eaten 😊😊

Great Subway of high standard! I have no complaints! Food Hygiene Rating: 5

Visited at 5.30pm, not a great selection of food options left, so early in the evening..

Clean, spacious, homoginised coffee shop. Good place to meet, no rush out the door, upstairs is a more relaxed affair

Something wrong with the soft drinks when I had one it was not a nice taste but awesome sub's

Subways are all very similar, but with the addition of spinach and sweetcorn and nice staff it helps make it better

Love subway! So much variety all very tasty.

I'm not really a Subway person but I was hungry and decided to get the breakfast sub which was very tasty... the service was fast and efficient and the server was helpful and polite...