Subway in Denbighshire

Waited an hour to get delivered and food was cold and part of the bread was mushy

Asked for no peppers or onions and it has both

Extremely disappointing food - was cold on arrival, sub was burnt and poor amount of filling. To say I was disappointed would be an understatement.

There was blue roll in my sandwich, in the food and hanging off the edge, not very appealing at all, disappointed, won’t be ordering from Rhyl again

ordered many times, my favourite pizza! very very good food and never any issues with my orders

Went in a few days ago, staff were slow and there were many unfinished sandwiches on the counter. There are two women there that ruin it, inconsiderate to the customers.

Rarely order with just eat. Last time I ordered I got half of someone else’s order & no drinks - this time it’s saying my food is delivered but I have not recieve my food. Last time I order through just eat

Delivery did not arrive. Driver drove past eating the food.

A option to tip on the website after the order is delivered will be better

the food was cold and a side was missing

I didn’t get all my order I never got the crisps or rainbow cookie

Gave me everything the wrong order, nothing was correct I’ve been given someone else’s order.

Absolutely awful food all cold and some not toasted

Put ketchup on my sub I’m allergic and didn’t ask for it n not even warm slapped together

Sent the completey wrong sub, both on the wrong bread!

my sub had no cheese on and sadly any chicken!

Absolutely lovely food and didn’t take long to arrived. Definitely ordering from there again

The delivery driver was lovely and would deal with them again anytime

My sub was shredded up and fell apart as soon as I picked it up.

delivery was great food wasn't items missing and sent wrong item and they have changed the meatballs recipe they are horrible have a nasty after taste

Wrong order delivery driver unhelpful

ordered a meal deal; i didn’t get the cookie i selected, but that’s whatever. we ball. we move on. side was cold and soggy. sandwich is also soggy, but we ball.

AM DISABLED,, FOOD NOT SEEN OPENED ROLLER SHUTTER DOOR DRIVER WAS GONR

Food arrived with missing sauces that I ordered and the fries were cold. Sandwich was soggy

Fantastic! The delivery speed was brilliant, just what you want when you’ve got two hungry kids.

Absolutely disgusting ordered food from here come well and truly over cooked and burnt didn't have jalapeños like I asked for took over an hour to deliver my order very disappointed won't be going again

Order didn’t arrive, if you can’t send out patient delivery drivers who can’t wait a minute then don’t bother doing deliveries. Useless

Terrible. Spent £30 on a delivery for the food to be freezing cold. Dry. No sauces with order as requested. Food was damaged. Terrible will never order again if I could give 0 I would.

The salads were awful this time. No ceasar sauce on any. And a very minimal amount of meat!

My order never showed up. Subway gave the driver my food at 11am. It never came. The driver rang me at 11:45 was very rude and left without giving food

Love the churros cracking idea that was

Order quite a bit of food as was for larger group, all arrived on time and warm (toasted items) and all the order was correct :) delivery driver was also lovely

Went in around 6:40, instantly felt not wanted in the shop, like a burden and inconvenience to the staff, was shouted that we can’t sit in instantly. Barely any bread was available, only hearty Italian, which was stale anyway, nearly chipped a tooth biting into it, male staff member seemed severely undertrained, took nearly 10 minutes for 2 simple sandwiches. Even with the closing of the shop in 20 minutes no need to be treated so poorly absolutely no customer service.

Every item was freezing cold, food was totally ruined as we requested subs to be toasted so they were just dry and chewy

fantastic food and fantastic delivery

Not what I ordered, both wraps should have been toasted, everything came cold

no cheese on any of the subs cold and hashbrowns not cooked on sub

Having brought the kids to the seaside today and one of the rules of the day being Subway lunch we drove out of our Liverpool Subway options to try the Rhyl High Street store for a spot of picnic lunch. I'd had my emails telling me about the change in loyalty scheme so no surprise when I went to submit my order online a new app was needed and new logins/verifications. We placed 3 footling meals into our basket and after a few minutes trying to set up our payment details our order was sent at 1.05pm pending acceptance . That shortly came through 1.25pm ready time . Took us less time than we thought to reach the shop location and went in to ask if we were too early . Got asked to wait , ours was being prepared . There then followed 4 ordered at the counter that all got the attention of the team. I moved to the collection area when my app notified me and still the customers in-house were having orders taken and served, all before me and my 1.05 pm order . At 1.42pm my 3 footling meal deal was passed to me with an apology about my wait . I've never seen such a poor operating store before, my kids fully aware we'd ordered 40 mins prior couldn't understand how walk up customers were getting served and fed while we hung around for double our ready time .

Food was shocking. The nachos were burnt, the nacho nuggets tasted like they were heated up from yesterday, and the sauce I ordered for them wasn't in the bag. I'm extremely unhappy with this.

the wrong salads and sauces were put on the sandwiches. really disappointing

Very friendly, courteous delivery man. Thank you!

Literally delivered half my sandwich 😂😂😂😂😂

Cheese missing off the sub AGAIN!

late and stone cold like it's not even been toasted !

Portion size wasn't as good as usual

Food was cold , delivery man was rude

the food was fantastic really enjoyed it thank you very much

I put a C.V in 3 weeks ago still not heard anything apparently it was getting handed to the manager ?

They need to start reading orders correctly as mine was all the wrong way around totally made a mess

Food hasn’t turned up at my house

Driver looked at my house then drove off and said it was delivered

Missing all the drinks so not happy

excellent food and bread delivery

Missed the jalapenos off the crisps but otherwise all present and correct.

The place was clean and tidy it wasn't busy just us and a couple sat in the window the staff were polite when asking what you wanted apart from that they made no communication a bit like robots. But it didn't effect the food which was the usual delicious and fresh

I had 2 items missing. 1 item incorrect and 1 item burnt to a crisp. No offence but how hard is it to make a sandwich! This is not the first time there’s been an issue, but this is definitely the last!

I ordered a simple wrap which cost me 12 pound with fees and delivery, it's arrived very late, looks like it's been throw together, squashed and then thrown in a box. I understand if the store is busy, but if they are that busy they shouldn't be accepting orders. the quality of food received is genuinely terrible and I will not be ordering with subway or just eat again.

Ordered 11:45 and didn’t receive till 1:15. Food was cold.

never received this order shocking

Didn’t get my order, told me it was delivered so had to phone up Rhyl subway, they apologised and were great but it’s justeat that messed up. Currently trying to get a refund as I’ve paid for food that I have not received.

Dreadful, half the order was wrong and missing

that was very good service that I had today and I enjoyed my food

rock hard bread unediivle and suppose to be double meat but didn't put it on

food was stone cold, and the nachos were a cold gloopy mess, like it had been made and left on the side for 20 mins before being delivered

fantastic food and the delivery was good too

I don’t normally remember to leave reviews, but this place was great. There was a bit of a mix up with my order, I’d accidentally ordered some things that must have been seasonal that they don’t have in stock anymore. I got a nice little note apologising and they gave me the next best thing ☺️ Thanks, lovely service.

it's was very nice meal i really enjoyed it 😊

i enjoy the meal and the driver was very polite

Overall it was very nice Cheese bites were a bit cold

Great experience and good value for money nice food

I am absolutely disgusted, while delivering our food the driver spat on our property. Captured on the ring camera I’d like this to be an official complaint!!

Ordered the food toasted. However by the time it got here it had gone cold.

We ordered 8 cookies and you gave us two

same order as a week ago but the onions were missing the cranberry taste. 😢

Delivery was quick and friendly. The sub I ordered was completely different to the one I received, no salad other than peppers, wrong sauce and the bread was toasted - and burnt. Threw most of it away.

Basically nothing turned up that I payed for. Absolutely ridiculous. About £30 worth of food never showed up and on top of that the driver was literally over an hour late. Ordered food for me, my friend and our 2 kids so of course the stuff I ordered for the kids didn't show up. Surprise surprise. Absolutely tamping over all of this and would like a refund if I'm completely honest as this us not okay. That's money down the drain which hinesrly if things weren't going t9 show up could've bought something else for our kids that actually would have arrived

Terrible service from just eat. Delivery time kept getting delayed.

The food arrived quickly, but the hash browns were cold and hard. I think next time I need to order this when in store rather than for delivery.

I only got some of the Stuff i ordered

Bad drivers whpo ignore instructions - I am disabled (spinal injury) and they left it on the floor.

Fantastic delivery and food as usual

I’m so impressed with the delivery time! Food was great thanks so much :D

The paper bag was left outside in the rain. Didn't even put it in the porch. No knocking and no call. This has happened TWICE. I don't know what kind of drooling, mouth breathing, knuckle dragging, insults to humanity this service employs, but it has recently become consistently terrible.

not toasted, no cheese, freezing, sauce on one side so was very dry. great delivery driver though.

No cookies last 2 orders from diffrent places now has had missing items so annoying

Order hasn’t arrived!!!!! Yet it’s came up as delivered?!… clearly don’t trust delivery drivers! Disgusting

I waited almost 2 hours for this order.

Got my order wrong but they happily changed it when I called but ended up haveing to go collect it even tho it was their mistake, i paid for the delivery but ended up haveing to go out to collect the right order

Delivery person was so kind to ring me when I didn't hear the knock on the door, sorry and thank you! :>

Excellent service, shop clean, fast service, staff very friendly and cheerful. Usual Subway choices, all fresh. Much improvement over the last 6 months.

Food was freezing.. not toasted like asked also

Said it was here but it isn’t, sort it out

Driver friendly and efficient :))

Bread was stale again. Please use fresh bread

Food was lovely and warm only issue is they put the wrong sauce and salad on our footlong and six inch which was irritating, never had a problem before

Food was not up to standards and order was not completely right can tell it with somebody different who made my order than usual not how I like it

Very respectful delivery drive great food thank u

Excellent food n gd delivery time

No one arrived with our food, I request a refund

He’s gone to the wrong location. Not even attempted to find me. Didn’t answer phone calls. Sending me automated text messages saying my message has failed to get sent to him. I have a feeling he blocked my number as phone calls weren’t able to be called through. No attempt at trying to do his job. Very frustrating, I won’t be using this service again. Totally put me off Just Eat.