Subway in Sutton

My teriyaki sub was not toasted as requested, or if it was it was cold by the time received

ordered food at 7.30pm, was supposed to be delivered at 8pm, it is now 9.30pm, food has still not come and the app has now updated saying it has just been delivered; which of course it hasnt.

THIS IS ABOUT THE ONE DOWN THE ROAD!!! I was highly satisfied by my meal, it was reasonable price , and I do reccomend "THE BALLER" which is my personal favorite with a little but of spicy sauce on top.

I waited nearly 2 hours for the app to tell me the food had been delivered when in fact i had never received anything. I have contacted Just Eat several times but they have done nothing.

Didn't get Mt drink though. And I had to pay extra for it being Coca cola

Never come to the shop on Monday, at this day there is a rude guy, who charging you extra and when you ask him to call manager he is saying no, and start ignoring you

Very rude staff , not helpful at all

Making other deliveries before ours. Once again Just Eats and their drivers are very disappointing.

Didn't sing me happy birthday. and didn't send order with salads. very disappointed.

9th January 2024, 10am I ordered a wrap there and told the staff to scan my QR code so I can earn points. She redeemed my free wrap even though I didn't ask when I specifically told her not to. Happened twice in a row. Employees like them should learn to not use people's points unless told to. Thanks to them I don't have enough points for my emergency footlong and I saved them for weeks. It's my fault for forgetting telling her to NOT USE MY REWARD POINTS the first time but the second time? That's a different story. Now because of this one female employee with blond hair I lost my points and I can't buy my emergency meal. She should take the hint when I pull out my debit card, ready to pay instead of staring at the screen assuming that I want to apparently "redeem my free wrap."

The delivery time kept getting later and later - when it finally arrived most of the food was missing and there was only two bottles of drink in the bag, two cookies and cold hashbrowns. No subs and no crisps!!!

Cold soggy crinkle wedges tuna kahuna barely contained any tuna The whole thing was squashed the whole order was squashed cold soggy mess total rip off waste of money

I had to chase the delivery driver all around my block of flats, when he called 3 times he didn't even speak to me coherently.

19/11/2023 morning time ,, I’m delivery man when I pickup the order i seen two Indian guys I asking how long delivery and check my number he said 2/3 minit I’m still waiting 10 minit after se said wich number your then I saw my Uber number they said you have to wait , I asking how long should be wait coz I asking again today Sunday is busy day he said we are busy ,, I said okay Brother but I’m still waiting more then 25 minutes and he working using mobile phone and also this time 2/3 customer there , I don’t know why Indian guys don’t care anyone customer or driver , I don’t go this shop agein ,, and when I go to the customer house she said long time she waiting for food ,,and this order Uber pay double fee coz they are delivery service is very bad one order all together time 1 hours very very bad

Great, delivery driver was friendly and helpful, followed requests

Driveer.i had to go find not happy food wos cold can not.eat it

just filled with sauce, barely any meat

Food cold nachos very poorly done chicken bites cold

Not enough sauce, other wise fine!

Very bad food it was in a bad texture when it arrived

A Hindu guy was on his own at 6.00pm on Wednesday. I came in. No hello no nothing. I thought okay maybe he's having a bad day. Then I asked him for a sandwich from the menu and if it's toasted. And he replied already grilled. And when he put the cashier to pay, he didn't say a single word, as if he's a housewife that's not had attention from her husband in years. This isn't a way to deal with customers. I didn't even know when to pay, until I saw it on the card machine as he put it in and walked away. Please don't hire these kinds of people.

Quick delivery, order correct, nice tasting food, no problems, thank you

nice sub made here. Worker sings as well 5/5

Guy was told xtremly rude who served us and gave us cynical tone , we asked for our free sub and he started yelling rudely that we cannot have ingredients we wanted and only limited things I said fine than he said oh btw it's not halal , I did not ask if it's halal or not ,I just wanted my food . The person was very rude and

0 stars! Food was not delievered to me and when I spoke to the restaurant, he was incredibly rude and basically told me it wasn't his problem!

I called subway to ask if they were late on making food but they had the food ready and driver wasn’t there. But on the app it says driver was waiting. When they arrived I saw they had another order in their bag for someone else so clearly were waiting for that order before picking mine up. Now I usually won’t have a problem but I only have 30 minutes for my lunch and this was not acceptable.

0 stars if I could.. was charged 5 pound more... I requested a refund as soon as I saw that I had paid 5 pound more. To be told to have a 6 inch sub about 5 times and I didn't want that.. in the end the guy working their gave me '5 pound' out of his own pocket in pennies 10ps 20ps I didn't have time to count it all and he said there was around 5 pound there.. there was only 2.92... absolutely disgusting to be refused a refund through a fault of ur own. And to try bribe with more food and didn't even give the full refund 😡

Meatball one had tomato in which we didn’t ask for. The ham one was toasted which we didn’t want and the pizza slices had peppers on….not very happy at all

Tasted Nice as usual, friendly staff

Didn't read my request and filling was wrong cheese and arrived cold

Cannot follow simple instructions. Consistently get orders wrong and include items which have been specifically taken out due to dietary needs.

They keep toasting my sandwich when I request not to!

Sent wrong item, they said basically that’s tough, trying to get refund from just eat

Normally never have a problem with subway but today all request wasn't meet very disappointing

The wraps are tiny and more expensive then the 6 inch sub and cheese bites have no flavour either.

Things were missing mozzarella cheese bacon and hashbrowns

Oder shows delivered but never received. Call the restaurant said to contact with just eat, didn’t tried to solve the issue even.

Sandwiches still decent to be fair, but they now serve deliveroo/uber orders immediately, ignoring people who have been waiting there for longer. Sometimes there are 2-3 that arrive at a time, prepare for long waits.

delivery was quick but the food itself was sloppy and barely edible. don’t recommend

The things you'd expect from a sandwich shop delivered to your door . If you feel like there's something better you can get go for it as the price for the food you get is not worth

Hi there, I am very dissapionted with your service! My food didint arrived at all!!!!!! You cannot organised even re-delivery , Your drivers stealing all the times food and you not doing anything with this what a shame!

Barely any chicken pieces in teriyaki chicken sub

The driver has driven off and hasn’t delivered our food

Food was lukewarm when arrived & did not include the grated cheese I asked for! Disappointed this time

I ordered hash browns (6 pieces) but was sent nacho chicken bites. I am vegetarian so can’t eat them. Disappointed that I was able to order these if they weren’t available

Completely ignored the order requests despite writing a note to them AND unchecking the box. If I wanted my food toasted I would have asked for it toasted but I specifically asked you TWICE to NOT toast it. Waste of f’in money

The food was cold, wrong ingredients in it. Not happy as i now have to go to work on an empty stomach as I cannot eat what’s been put in my food. Very disappointing. Want a refund as I cannot get a replacement now.

It’s a good little subway but there down fall is the don’t change? There gloves

Hats off to parth and Miraj for excellent service and friendliness. They make the place feel very welcoming.

Some the order was wrong but tasted good.

Don't order a wrap unless you want it crispy! 🤣

Random place. Doesn't make subs the same as every other subway and refuses to honour promotions!!

The employe had his AirPods in his ears talking on the phone his back was facing me. I waited for couple of minutes, then he put the phone down. HE was Extremely angry and rude with me, I asked for for 2 foot long steak and cheese.after 30 sec asked him I would also like to add food long spicy Italian, He stoped preparing my food. look at the floor and he looked at me. He clearly was not happy because I added more food to my order. I felt very uncomfortable. I wanted to talk out but I keep calm. Throughout while he was preparing my food, he was talking to him self in his own language. I go to subway to get food and enjoy, not to be in an uncomfortable dangerous unsafe environment. I was very polite with him and keep thanking him for preparing my food, He did not even say Thank you or welcome back to me. I am sure everything was recorded on the CCTV. very poor service. Subway do better please train your staff. Thank you

The best subway I've had in a while. Fresh and delicious.

great food and great filling tooo

My drink was missing from my order

Food was great delivered on time

Delivered the wrong order! Ordered a tuna salad and received some sort of ham sub, I'm pescatarian so had to throw it away

Stone cold & rock hard with items missing

Missing my drink I paid extra for

DONT bother buying the wedges the portion size is ridiculous get roughly 10 wedges for £2.39.

Subway was sent to billing address instead of delivery address. Spoke to driver on the phone he said I must call Just Eat but I shouldn't have to do that??? Also, why on gods green earth am I not being refunded the 10p bag fee, the 99p delivery fee AND the 50p service charge??? I expect a full refund.

Freshest, most filled Subway I've had. Place was clean, staff polite and seemed happy to actually be there for a change (compared to others I have used). No complaints whatsoever.

Won’t be ordering again, food was awful! No cheese, not toasted, no “chicken” in the taste like chicken sub, was literally salad and hardly any!

My order hasn't arrived which means was delivered to wrong address, Hire better drivers or get them better gear to know where they go !!!

I had the most awful experience at the Sutton subway, the staff has no respect and and the one making the subway was talking on the phone while making the subway and he messed up the order ever after saying him twice what type of salad I want. I will not recommend anyone going to this Sutton Subway. If it would be possible I would give them 0 stars for kind of treatment they give to their customers

Im order te toasted one, and large and I have little one sandwich and cold

Despite note saying "Opticians" driver tried to deliver to the offices next door

No sweet corn or pickles just plain chicken and bacon. Very disappointed.

Subway has been one of my goto places but since becoming vegetarian it's proving to be difficult as options are low . The server pointed out vegetarian delite is just broad with vegetables and another option was vege pate. I ordered that and was charged £4.99 for a 6" vege delite with vege pate. He did not sat it had extra costs. A mc Donald vegetarian burger meal with chips and drink wokd have given me more and cost same. So subway is not good for vegetarians .

Same as all subways. But miserable staff.

Cold meatballs,no cheese and toasted when I asked it not to be. Did you send me the right order?

Food arrived very quickly which was great, and delivery driver was patient with me when I had a problem letting him in on the buzzer. However, the choice of food when ordering wasn't very good; no cookies or crisps available, which are always there in the shop. Also, I asked for mayonnaise on my sandwich and it tasted like salad dressing.

Photo says everything. Ordered a foot long. But they filled the sandwich like a 6 inch. There’s perfectly fine cookies but they’ll sneak in a broken one. They did this last time, I pointed it out and asked for a new one. He didn’t decline, but this is their standard business practice. If you don’t say anything they will try and pass anything off. Which I can’t understand because they’ll make a profit anyway but I guess they just want to make an extra buck. Don’t think it’s worth damaging the brand image for that. Definitely the worst subway I’ve been to. I don’t normally review. That’s how bad it is.

Put brie in my sub for some bizarre reason.

went to wrong adress even though i entered the correct one

Excellent service, tasty and fresh.

Delivery driver was lovely. Food arrived warm. Meatballs could have had a bit more sauce, and no option for cheese - but not a big deal.

I ordered a foorlong. Got a six inch?

Not happy delivery late . Foods cold . Do not order again .

Always friendly staff and the subs, whether in bread rolls or flatbread are really tasty and good quality too

I ordered both subs with cheese but they were delivered with the cheese missing

Completely wrong order. I told the driver it felt wrong just by the feel of the bag and he said it was right... shocking

Order pepperoni and cheese, but I think they forgot to put inside bread.

Not the first time I have asked for the sauce to be in a separate container from the salad I ordered as I had planned to eat the salad much later. Unfortunately, and again not for the first time, the sauce was all over the salad and by the time I went to eat it it was a limp, soggy specimen of a salad. Disappointing to say the least!

I asked for extra cheese but there was hardly any cheese at all and certainly no extra cheese. What a disappointment. Sorry Subway but far from your usual standards.

I ordered a drink and it didnt come!

Well made sandwiches and seemed to have good hygiene by what I have seen when I go in there.

Since when have raspberry cheesecake cookies been made of chocolate ? Not a raspberry in sight

Very rude staff treats customer very bad directly said my subway my rules.... This happened twice in subway

I never received my order at all Although I paid 13 pounds why didn't the delivery man phone me???

Sandwiches had things missing.

This branch prepared 5 platters for an event I held. They were well presented and all ready for collection on arrival. So many people complimented on the quality...I didn't even know that subway made platters. Definitely recommend using this service for catering for larger groups at home. Thank you.

Never ate such an empty and dry subway in my life, wont come back definately...

Rude employee, toilet out of service

I paid for extra filling & didn’t get extra filling? Really disappointed nothing but bad experience with just eat lately

Food was missing and cold also I paid £5 for a wrap with a couple bits of chicken in.

Very well packaged individual boxes and nicely presented. on-time.

The meat tasted a bit off almost like gone off cheese apart from that it was alright

Superb service & food was awesome!