Su' San in Nottingham

Great Chinese food, not always open when it should be though

Great food and quick service. Would recommend the combo boxes and crispy chilli beef - great for sharing!

I've had much nicer food elsewhere, second worst takeaway I've ever had unfortunately. Stingey with the portions & not properly cooked.

Shame because I used to love this Chinese but I’ve waited nearly 2hrs tonight and have been calling the takeaway and haven’t had a response.

DO NOT ORDER. Placed an order here as it’s highly rated on uber eats but did not check Google reviews before, big mistake. The food didn't arrive until way over an hour after the latest stated delivery time. If you call the restaurant they will not answer. Tried calling them for a solid 40 minutes for an updated time and got no answer. The food was not worth the wait.

would give more stars if i could

Read my comment please Avoid at all cost this chinese takeaway. Honestly the worst takeaway I've had in my life. I'm Asian. If you order special fried rice, get yourself 2 litres of water as well.

Not sure if there has been a change of chef or ownership but this place has gone right off the boil. Squidgy tasteless rice.

Absolutely horrid, never order from here and there was a very rude delivery driver caled Su'San

really bad no one likes it do not go i would not rate it at all poor food

Won’t pick up phone; order very late :(

Do not order from here Estimated delivery time said 21:10 - 22:05 it’s 22:52 and still waiting for our food I ordered this food on my 21st birthday and I’m celebrating my 22nd birthday tomorrow

vegetarian options taste like they came from a can, love yourself and go to wawin or top chef instead. Also, delivery was meant to be 30-45 mins but took over an hour. Got free prawn crackers, fortune cookies, and tea though so their meat stuff might be great but they definitely don’t have much experience with substitute meats

This is our favourite Chinese restaurant. The food is cooked perfectly

food tastes great and was all good till i got food poisoning the next day👍🏼

Salt-N-Pepper chicken dry Salt-N-Pepper chips, dry beef curry robbery spring rolls nothing in them

Egg fried rice is delicious on it's own really, there is a flavour to it, which I have no idea how they achieved. House special chow mein is packed with meat and veg, full of flavour, fantastic value for a low / average price really. I highly recommend, I have ordered from there about 3 or 4 times till now and I will be ordering again.

As other reviewers say, this is a dreadful establishment. Arrived an hour late. 🥺

After using this place fo a number of years last night they served me a meal which was a £11 box of garbage. I will not be going back

Vile - The prawn crackers were yellow and stale, the chicken chow mien was tasteless and disgusting and the egg fried rice tasted like dirt too. Stay well clear of this shambles of an establishment

Absolutely awful. Took 70 minute to be delivered when was due in 20 minutes. We live 5 minutes from the restaurant. Food cold and awful. Do not waste your money.

Absolutely minging. We ordered our food about 2 hours ago and when we called to ask if our food would take long we were told ‘it might’! When it finally arrived it was all gross. Meat was grim quality, chips were soggy, items were missing and the one thing we figured you couldn’t get wrong is the fortune cookies, somehow they were stale as hell and inedible. £40 down the pan

Wheres my food? I ordered it hours ago and its now 11pm and not a single phonecall has been answered. Give me my food or give me my money back.

To write a review i am forced to give it a star, otherwise it should get 0 star. Uber eat and every delivery service should not work with them. Still waiting an hour over the delivery time and unable to contact restaurant as the phone is switched off.

Ordered via " Just Eat " - strangely, the review I uploaded isn't displayed on that platform. I strongly suspect there has been a change in ownership in the last few months as the quality of the food has SERIOUSLY diminished. The Chicken balls they sent out (not one or two, but the whole batch) were undercooked, brown and streaked with red spots. Went straight into the bin. Low quality bad meat. How this slipped past the cook is beyond me. As I dont feel like risking food poisoning, I no longer order from this take away. Shame, as historically they have been one of the better Chinese take aways in the area. Judging from reviews, it isn't an isolated quality issue.

Took 2 hours to get our food! Ordered food through Ubereats at 7.30. Estimated delivery time was 8.30 at the latest. We called at 8.30 because the app still said our food was being prepared and the woman said that our food was about to be cooked - so they hadn't even started preparing it after an hour. I asked why we hadn't been updated and she said they were too busy to so that, and when I asked for a time estimate she said "I'm not the delivery driver so I can't tell you." After a further 45 minutes we still hadn't received our food so we called back and asked where it was. She told us it was a few minutes away - it took another 10 or so minutes to arrive. Soup wasn't warm, salt and pepper chips were regular, soggy chips and the prawns in one of our dishes tasted off so we didn't touch that one after we noticed. Don't think we'll be ordering from here again, especially with all the competition in the area.

I scheduled a food delivery from Su Sans for 21:35-22:00. It got to 22:15 so I called and asked where it was then the lady on the phone said it had been delivered, she passed the phone to their very rude delivery driver who of the bat said I was lying that I hadn’t heard him knock when i hadn’t because I wasn’t in as I had scheduled it to come not at 21:12 when he called but 21:35. So after calling me a liar and being extremely rude saying I’d have to pay again. I then reminded him to which he didn’t seem like he understood that it was a scheduled delivery so if I didn’t answer that is not my fault he was over 20 minutes early. Been a regular customer but won’t be ordering again.

Absolutely dreadful delivery service. Ordered online and it stated in progress immediately but after an hour it was apparently still cooking, so I phoned and was told it could be another 45 minutes! Do not order from them as they take orders they can not fulfil. It’s only a 1 star as there’s no zero.

Delivery time is stated as 25 - 35 minutes ok Uber eats. After 40 minutes it still said order was being prepped. Unable to contact the restaurant as the phone seems to be constantly engaged. Food was finally delivered over an hour later.

Took 3 hours for the food to arrive, service has gotten worse in the past year and the lady on the phone is quite unhelpful.

Lucky I’m giving it a 1 star. If you like food poisoning for dessert then order from this place. Awful place

The food arrived an hour late, was cold on arrival and tasted like the cheap stuff ya buy frozen from heron or Iceland, nasty, I advise people to stay well away

We usually order through Just Eat but this time I ordered direct. Clearly they don't rush with these orders as it was almost an hour later than it was estimated, and it was cold. Every time we have ordered through Just Eat it arrives early. Lesson learned.

Ordered food for 18:00 never turned up gave restaurant a call at 18:20 to be told food is with the driver enroute I gave it till 19:00 hours gave restaurant another call still no food and restaurant didn't no we're food was either lol there bad at lying! Total waste of time they have lost my custom stay clear and order from another Chinese

Lovely food. For the location and price, i was amazed. They could do with a card machine to help people pay with their cards. Food tastes awesome. Will surely be back.

100% recommend, excellent food and service!

Ordered through Uber. Order confirmed and prepping, then prepping for delivery. Never arrived and phone constantly engaged when trying to call. Don't use them.

Very helpful staff and excellent food, ask for the scraps if you want an authentic experience

Ordered spring rolls got home and frozen in the middles dreadful

I placed an order. Someone else's order arrived. I called to advise this, I was asked what I had been ordered and what was received. I advised the lady over the phone repeatedly. There was then a lot of arguing in Chinese for about 10 mins before the lady advised that my order would be re-cooked and would be swapped with the wrong delivery. I waited an hour with no response. Then called the restaurant with no answer, even though they were still open. My order was then "cancelled" on the app. Really unprofessional. Put me off ordering from them again.

Foods not to bad but the girl behind the counter is (attitude stinks) Second time in there an same attitude I can't remember if it was the same !Time of the month !

DO NOT ORDER FROM HERE! Did not deliver food. Waited 2 and 1/2 hours, called them several times and they say they don't know what happened. Left us hungry.

Hands down the best Chinese I've ever had. Every single dish blows me away. My partner and all of our friends feel the same. Thank you for your amazing, tasty quality food. We order regularly and the food is consistently perfect. Not sure why there are negative reviews!

Used to like this place. Ordered tonight and took 2 hours for the food. As part of our order we ordered satay chicken which we didn't receive, we had something completely different delivered . After phoning twice about where my food was we didn't bother complaining about the wrong food. Won't be returning 😔

Firstly apologies as I gave the wrong telephone number for them to call me on arrival but they kindly came back and delivered. The food was so delicious. I ordered a few dishes and so happy with them. Nice and hot and fresh. Good flavours and quality meat and veg. Will definitely order again. Yum!

This Chinese takeway is easily the best, I alsi have been a delivery driver in the past for this takeway and I can tell you all the food is made fresh, I only ever get chinese food from here. The people who also order from here order from all over nottingham. I would regularly go miles and past multiple chinese takeaways to deliver to people.

A lot to pay for food poisoning. My friend is now driving to the hospital. Thanks.

First & last time we order from here. The one star is for speed of delivery. We ordered King Prawn Chow Mein... The Prawns were so dried & shrivelled that they resembled Shrimps & I have never known Chow Mein to be made with Rice Noodles which were also dried out (as if they'd been pre cooked & kept warm) The Chicken & Mushrooms wasn't much better Chicken was so rubbery & undercooked that I dared not eat it for fear of food poisoning. Hubby had BBQ Spare Ribs which were edible but nothing spectacular. In fact the only thing I enjoyed was the Prawn Crackers. This maybe suits the student population of Lenton who Like most of us will eat anything after a night in the pub but I'm afraid it's not for us.

Very disappointed with the food we ordered, if i could give no stars that would be more realistic.I was very surprised to see good reviews!! The words 'fine Chinese takeaway' appear on the front of the menu, this is false advertising. There was nothing fine about our takeaway... ordered happy starters & all of the meat was tough & dry, the crispy won ton was empty & it was all luke warm. We had half a duck which was slightly better but again, the meat was half dry.We will never order from here again,a total waste of money.

Serve and speed were great. Food is ok

Absolutely shocking customer service, ordered £30 worth of food and only 3/4 of the food was actually delivered! Asked to speak with the manager for the remainder of the food to be delivered but they refused and asked us to send a photo of imaginary food. Great food but will never return.

When I first glanced upon this establishment I didn't think much of it. BUT when I investigated further I uncovered an establishment to tell the grandkids about. Not only are the workers dedicated and devoted to serving the finest cuisine, the interior is something to behold. Grandeur glissens from all angles as you experience a heightened state of being whilst consuming the delicacy. I am not a man to exaggerate, but with Su'San I may have found myself my own personal nirvana.

Used to be my FAVOURITE take away in Nottingham, but tried it twice after their long hiatus and it really didn't live up to their previous standard. Delivery time still excellent though!

Great authentic tasty Chinese food, recommended 5*

Good, bit pricy for portion size.

First time ordering tonight, A-mazinggg. Cane hot, earlier than expected and is full of flavour. I had king prawn and egg mushroom box🤪

Our order never turned up, they didn't even message us or call us to tell us it wouldn't be coming. Their phone lines always seem to be busy so we can't even enquire about getting our money back. Absolutely ridiculous, do not order from this place.

This place has gone down hill. I have ordered from them for few years and always had ok food but lately it’s not been 50/50 Tonight I ordered food and it never showed!!!! Couldn’t get through on the phone to them. And I paid online to there website. If something happened at least contact your customers or actually answer your phones. But no answer and no delivery I find is unacceptable and I will be contacting them for my money back.

Good Chinese takeaway, nice food although staff taking orders need to brush up on their menu knowledge

Ordered 28 pounds worth of food and it did not even get delivered! I accept that problems happen but not even a call or message to let us know that we will not be getting our food so we could order from somewhere else!

food was 45 mins late, i live 10 mins away...

Great Chinese takeaway - especially for students with their student discount and 2-4-1 noodle boxes on a Tuesday.

forgot our order hen when we called it toke another 55 minutes to arrive, tasted below average

The best chinese cuisine i had before.

The food is great and the service is fast.

Worst chow mein i have ever had 95% noodles 1% meat 4% veg unless you like just noodles avoid this place !!!

Ordered the veggie noddles and asked to for rice noddles not the normal egg noddle but they then put egg in it or tho it didn't say that it hit had egg in it. Never ordering for hear again!!

Was lovely food full off flavour ,had set meal for two. Was reasonably priced and had loads off food could have feed three people. Delivered to hospital and rang to let us know when to collect made nice change from hospital food

Used to be my favourite Chinese as wasn't overly greasy, but Saturday's order... I was so dissapointed. I had the taste of mould in my mouth after eating a spoonful of my rice and the rest got thrown away and I then felt ill for the duration of Sunday. Definitley won't be going back.

Very delicious Chinese take away and delivery, not very expensive, good choice for vegetarians and full of flavours, "salt and pepper chips" my favourite.

FOOD WAS 1 HOUR LATE & DRIVER WAS DRUG DRIVING - NEVER AGAIN Was told wait would be an hour for delivery, fine as it is around christmas and friday night. Multiple phone calls and excuses disgusting customer service. When the food did arrive it was luke warm and dry, probably due to the driver taking a pit stop to hot box his car. Don't waste your time or your money.

Reasonably priced Chinese food that really fills you up. I recommend the Set Meals as they give you a lot of food for less than £10 a head easily. They claim to have no MSG which is nice if you're conscious about what goes into your food. Fast service when collecting in store, only about a 10-15 minute wait. They do a student discount too, which is handy.

Good for if you want an overpriced, cold meal that takes two hours to get to you and served by a stoned delivery driver

Been twice first time was salted just on one part of dinner. Second time very expensive and was given wrong dinner. Will not be going back again.

Great food really tasty, not the cheapest but worth it.

Long wait for poor food that had been mostly deep fried. Avoid. Really. If you want a good Chinese meal, I would avoid Fortune Boy and find ANYTHING else. Seriously a stale sandwich would have been better. The 'Happy Starters' can only be named as such because they are happy you ordered something so easy to cook - the whole lot must be dumped into a deep fat fryer and then sealed into their containers - total grease-fest. The whole lot went in the bin - and even the bin ended up with indigestion and is well on the way to an early heart attack....... guess there's a reason it was only £5.80. The Lemon chicken was just bland and the sauce tasted out of a packet and microwaved. The King prawns were over cooked and rubbery and the Salt and Spicy squid was about 50/50 squid and batter. To add insult to injury after not being able to accept a card over the phone, we opted for the quicker option of a trip to the cashpoint and collect in 15 mins.....30 mins later the cardiac banquet was finally ready. What can I say. If you are thinking about it - just don't. Read other reviews by all means - write this off as a crackpot 'one-off' from someone who is never happy, but I promise you I'm sane, reasonable and just want to save you from a bad meal and wasted money. (Although there is always a chance the high levels of cholesterol currently coursing my veins could be clouding my judgement!) You have been warned! :)

Excellent chinese and they give mammoth portions.

The food was horrible. I've stepped on better tasting things. avoid like the plague!

About the best Chinese I've ever been to! Everyone I take there goes again even when they're not with me!