Based on 260 opinions finded in 1 websites
Based on 260 opinions finded in 1 websites
Nº 550 in 841 in South Lanarkshire
Opinions
A busy franchise on the motorway but you can get decent coffee and cakes.
Being West Kilbride . 2024-09-18
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Great service!! Good coffee, I loved the banana bread!! Clean and friendly
Katherine Sorg . 2024-08-19
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This Starbucks is especially good. The staff were lovely and the food and drink was wonderful. I especially enjoy the vegan mango bircher museli, amazing.
Victoria Alice Westwood . 2024-07-21
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Really lovely place and the baristas did amazing going 100 miles an hour - especially the lad on the till (didn’t get his name). Coffee was spot on and the food was good. Could do with better staffing for when it gets really busy.
Toby Reid . 2024-06-30
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Being a motorway service station outlet it was OK.
George Webster . 2024-06-11
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Disgusting, sociology, untidy, arrogant workers and cleaning products in the area where the sugars and coffee stir sticks are.
jorge fernandez . 2024-02-22
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Good usual standard of coffee, food and service you've come to expect from Starbucks.
Peter . 2023-12-13
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Caitlin saw me sitting outside the cafe in the main services area for hours having broken down and waiting for Mercedes to respond and invited me in to get warm with a free coffee. Thank you soooooo much. Lovely gesture from a great employee Starbucks. It’s a pity Mercedes assist and Europe car aren’t as good!
Duncan Macintyre . 2023-11-13
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Great coffee and lemon loaf cake.
Red H . 2023-09-01
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very pricy even for service station standards but hubby enjoyed his latte
leanne down . 2023-08-21
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Felt so sorry for the 3 people working behind the counter here who were so under-staffed. The queue was massive. They did a superb job and dealt with the impatient customers really well. The management needs to rethink their rotas.
Mary Brown . 2023-08-19
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Just had a filter coffee. Staff were very pleasant
Phil Drake . 2023-08-10
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This place is a family tradition. When we're heading down to the lakes for a coffee abd a quick bite to eat
stella . 2023-08-07
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On the way home to durham from Glasgow, it was 9am so early morning visit. I was given excellent service and a warm/polite greeting by Hayley which is very refreshing at that time of day.
ian dobson . 2023-07-19
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10 min queue to wait to be served, then to be told 2 double espressos would take a further 10 mins. Starbucks, you make loads of money but can't afford to make a quick coffee quickly!! This is not the fault of the 2 people working as they did the best possible but they need more staff as its not fair on just 2!!
Max Allerhand . 2023-07-15
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Although not many people using the place, service very slow, only one person doing everything.
Audrey Worrall . 2023-07-09
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Friendly staff and good service
Neil Dutton . 2023-06-11
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Really nice coffee but very expensive, probably because it's located at services.
Craig . 2023-06-10
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I like Starbucks but this one at Abington Services operates in the Scottish way. Four staff behind the counter but only one working. Then the penny dropped that a queue was forming. Poor service but still great coffee.
Stephen O'Neil . 2023-06-07
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Great atmosphere and great service
Mo Sal . 2023-06-01
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A nice place, staff were chatting friendly stuff to themselves, good atmosphere
Dave Wilson . 2023-06-01
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Q out the door. Staff working at snails pace. And only trained team members on. 15mins to order and 10 mins for toasties!!! What a mess this place is
Adam Lavery . 2023-05-30
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We stopped off on our travels at 6.27am. 4 lovely coffees. Super friendly service, they refilled our hot water for our baby and even washed out the nuby so we can use it on our next stop off. Thank you for making travelling a little easier for us. I didn't catch the name of the lady who served us unfortunately.
Tanya Ecob . 2023-05-28
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Fast service. Teabags are packed!
Dee B . 2023-05-24
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Its usual service station , dirty and staff were rude.
And White . 2023-04-30
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Very pleasant staff but needed more of them. Would hate to be there if a coach load came in!
John Sorrie . 2023-01-28
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Nice services while waiting for car to charge
Daniel Molyneux . 2023-01-24
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A pit stop on the way up to Scotland, staff very friendly made you welcome. Coffee lovely, cakes and cookies to die for mmm
Deborah Taylor-Winn . 2023-01-11
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OK, and it was a motorway service. But I much prefer Costa or Greg's coffee
David Harrison . 2023-01-09
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Probably the worst Starbucks I’ve ever been to. Ordered Flat White and the coffee I received was more like instant coffee with way too much milk. It’s not the fault of the staff, they are doing their best in a tough environment. Too many customers, too small a shop to work in.
Neil Christie . 2022-12-23
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Decent staff with excellent services make average food to quality food.
Samar Hayat . 2022-11-08
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Pumpkin Spice need I say more? 🤔 💖
Heather Hutchison-Cockburn . 2022-10-26
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The staff here is overwhelmed and cannot cope with the volume of orders, in turn lowering the service quality, example, I have brought my own reusable cup for them to prepare the coffee into, instead they gave it back after 10 min and gave me a regular cardboard cup, also I’m pretty sure they are loosing money on that. Would avoid in the meantime, not green…
Catalin Barlea . 2022-10-15
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Nice place but hard to find free table during busy times.
Paulina C . 2022-09-10
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Very good staff but the poor guys were up against it with no card machine and a shortage of crockery. But kept smiling and doing their best. Well done
Andrew Bailey . 2022-08-23
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Good, fast service despite it being lunch hour on an August Saturday.
JP Borel-Saladin . 2022-08-21
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Greeting a bit sick of asking for a cappuccino and being given a latte
OCS . 2022-08-13
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Perfect and cool on a very hot day
John Stewart . 2022-08-12
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Badly understaffed - half an hour wait for a coffee!
Calum Morrison . 2022-08-07
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Nothing special bought 2 latte and cake was a bit pricy .
Elle . 2022-08-03
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I needed that coffee ... soo nice thanks ..
Sylvia Thomas . 2022-08-01
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I don't typically post negative reviews however there were issues on my visit. The staff were great, the queue moved quickly which is important for a coffee shop in a motorway service station. Unfortunately, for whatever reason my coffee ended up tasting like mouthwash, and I was back on the motorway before I discovered this.
Andrew Lee . 2022-07-18
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Great atmosphere amongst the staff, drink was prepared quickly and with a smile
Kieran Rogers . 2022-06-19
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09:25/200422 Hit the spot on the trip down to Notts! Nice and Lovely PEOPLE!
Tinette Soekardjo . 2022-04-20
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Probably the most unwelcoming Starbucks. Cold and opted for take out. Coffees were not labelled correctly so after 10 mins back on motorway found that the drinks had wrong sugar etc. What a waste of £10!! Will be stopping at the Starbucks at Gretna services in future ... Suggest anyone reading this does the same if they haven't passed Gretna already!
Alex Cawthorne . 2022-01-25
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Slowest Starbucks with the lazyest staff. One particular girl "Hollie" spent over 7 minutes just talking to a colleague despite queues out of the doors
keith dimelow . 2022-01-02
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Service was slow and it wasn’t even busy and when I got my drink it tasted good but it was half filled and barely at room temperature, won’t be going back
Colourful Baker . 2021-11-04
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Infested with flys all over the place and the prices were extortionate
Lucas Coull . 2021-08-07
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This has to be the slowest Starbucks in Scotland. I know it was busy but really should be quicker.
Steve Foster . 2021-07-23
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Americano with extra shot was very weak! Asked for black but got it with milk. Flat white was also very weak. Very poor.
Web Cam . 2020-07-27
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wonderful service from all staff members
Lauren Cronin . 2020-03-08
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If you want a strong coffee, don't bother with Starbucks. The same the world over, not very strong.
Mandy New . 2020-01-17
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Dirty tables at retail park Glasgow staff should be more organised.allways have a member of staff cleaning tables.
Luis Rosa . 2019-09-08
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Swindled with the ''I do not have change for your 20, I will be back''. The whole team seems to be involved, the ''manager'' found the cash register to be fine and camera images ''not showing anything''. Beware of the short young blond girl, pay with a bank card if possible, any escalation after the natural theft will not bring you any satisfaction, you will get laughed in your face by a natural born thief.
Pieter Leeuw . 2019-09-07
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The staff got my name rong and we're quite agrigento when I placed my order,,after every coffee they told me the price and didn't even finish my order,,had to ask I can order more drinks 3 times,,worst visit ever
Vikkie serpina . 2019-08-11
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Starbucks, excellent coffee . May cause a long queue as result of that.
bersas lansen . 2019-06-19
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So busy, had a coffee and carried on driving.
Margaret Cowx . 2019-06-18
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Very busy coffee was not up to standard
James Jackson . 2019-06-10
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Koffie is prima maar de winkel is een zooitje
Othmar May . 2019-06-01
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Gteat coffee service can be bit slow .
Barbara Mead . 2019-05-25
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The coffee was awful in taste & price!!
Kate Smillie . 2019-05-15
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Really clean and staff are friendly. Wish gingerbread lattes weren't just seasonal though.
Lisa Heidinger . 2019-05-13
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Best coffee ever by a mile. Good filled rolls and paninis.
Billy Duff . 2019-05-04
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Extortionate price, coffee tasted burnt. Unfortunately as it was a take out I couldn't go back and change it as we were travelling.
Jill Robertson . 2019-04-28
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Service very slow, lady very apologetic.
carol wooton . 2019-04-19
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I prefer smaller brands of coffee but staff were lovely and good service.
Phil Mack . 2019-04-13
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Decent coffee in a huge cup, but not really a nice place to be...
Pete Clayton . 2019-04-11
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Well organised. Clean and lovely staff.
Mair Blythe . 2019-04-08
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Small Starbucks inside motorway services. Standard Starbucks food and drinks. Clean and tidy seating area. Speedy service.
David Amos . 2019-03-27
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Stale cake and given a take away cup even tho I was sitting in.
M Tux . 2019-03-26
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£25 for three coffees, a couple of pastries and a couple of toasties. Ridiculous.
Dark Rain Falling . 2019-02-03
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Not busy but lots of dirty tables. Sat at comfy seat assuming that because there were 4 staff on that 1 would come and clear/ wipe table . Nope. Cleared it ourselves and we were given our coffee and hot chocolate in takeaway cups?? Coffee was good but hot chocolate decidedly average. Not impressed.
A JC . 2018-12-22
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Starbucks franchise that was clean, tidy and well presented. It's a franchise so prices are a good bit higher than the average Starbucks and they don't accept loyalty cards or orders through the app. Staff seem to cope well with the brisk level of trade and, despite a queue, we didn't wait that long. Staff also seemed friendly and happy to help. It would never be my first choice of Starbucks due to the inflated service station prices, but then, you don't have the choice, hence the premium!
Stephen McBride . 2018-12-18
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Coffee was lukewarm and music was too loud. Staff were friendly though
Sarah L. Lancaster . 2018-12-17
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Everything you expect from Starbucks
Emma Bennett . 2018-12-14
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Good quality coffee. Service far to slow in general and there appears more staff behind the counter than customers waiting. Staff constantly chatting amongst themselves. Leading to a little frustration for the customers.
Mike Heathcote . 2018-12-10
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As ever the coffee is as weak as (.......) - insert your own simile! Wish there was a Costa!!!
Leslie David Jackson . 2018-11-15
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Usual star bucks nothing great.
Ross Brown . 2018-10-29
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Really hot and stuffy in here. The floor was filthy as were the seats and I resorted to cleaning an area myself so I could sit down.
Kiel Hanson . 2018-09-01
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They serve coffee and teas for inflated prices, exactly what I expected to be honest. For the price of a babychino I would have expected a Marshmallow or a flake but I was disappointed on that end.
Peter Jopp . 2018-08-24
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This is where Starbucks derailed. Must be the worst SB ever. Had to wait forever for a coffee.
Duncan de Waal . 2018-08-18
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Far too slow, waited nearly all our allocated time for a coffee, then just as wd got to the xounter the said no coffee , fuming ! Went next doior got served in 2 mins
linda shanklin . 2018-08-07
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Gave me wrong size. They ran out of straws. Also, forgot to refill the milk canisters. Only used one cash register even though they could have used two as lines were so long. Poorly run Starbucks.
Markus Mann . 2018-07-24
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Just been served with a fresh large latte. Shame the cups only three quarters full. Is this elf and safety our pure profitering. Fed up of asking for the rest of what I have paid for
Alan Wilde . 2018-07-13
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Understaffed with only 2 people serving. Queue was at least a dozen deep.
David . 2018-06-25
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Perfectly acceptable coffee and bacon roll. Bit pricey, but only what I'd expect on the motorway.
Lee Jones . 2018-06-20
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I'm not a massive Starbucks fan to be honest prefer a competitor but we needed to pull off the motorway for a bit for a rest as the kids were restless. Coffee was ok, but pricey as you expect at a services.
Michael Lynch (Lynchy) . 2018-05-01
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Bought a filter coffee and it tasted like mudwater. It was far too strong and I like my coffee strong!!
Robert Wilkinson . 2018-03-17
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Smooth coffee made to meet my expectation
Vanessa Hilton . 2018-02-03
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Good coffee and food. Just need to keep the fresh filter coffee on!
David R. Green . 2018-01-13
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Coffee tasted terrible, staff were rude and unable to take an order correctly.
Andrew Finnerty . 2017-12-22
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Compact version of a Starbucks.
Russell Holden . 2017-12-08
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Jazz music overloud. Male staff member Louder Still. All I wanted was one of your excellent Latte's. Got that but after stating Exactly what I want I had to answer everything I'd already stated which was interspersed with whether he should or shouldn't have worn his Santa hat. But he decided to wear it tomorrow. Customers like a warm welcome but not overdone. As for Christmas just because the shops are selling now. Just wait till CHRISTMAS to wear your hats.
David Hogg . 2017-11-30
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Over priced and poor quality food
Ben Barker . 2017-09-20
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Awefull! Typical service station
Chris Geary . 2016-06-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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110 Opinions
Ues this places all the time but relly not happy being over charged the other night after spending nearly £21 I added spicy onions and poppadoms to my order and it was £ 5 looked at menu when I got home poppadoms 80p spicy onions £1.80 it's not about the money it's about the disrespect of a good customer
19 Opinions
If I could give zero stars i would!! Ordered a pizza, pakora and chips with an extra pakora sauce. Usually a pakora sauce is always included with the pakora and a garlic sauce with the pizza. No sauces arrived and the pizza had a hair in it, which was discovered after my children had began eating. I telephoned salt n pepper immediately and they told me they did not see pakora sauce on my order and couldn't explain why I didnt have the free sauces which usually come either. Regarding the hair, I still have it as the restaurant refused to replace or refund as they need to return the full order and couldn't as my children had already started eating it. Very unhelpful, poor communication skills and will not use again. No apology or resolution. Will be reporting to the appropriate food hygiene authorities and definitely do not recommend!!!