Starbucks Coffee in Cardiff

Staff wS very pleasant. The quity of the food could be improved sausage tolls was just blah but the porridge(not oatmael) was good

Very lovely staff members. i’m never sure on what i’d like to drink and they are very helpful and kind when assisting me! absolutely recommend stopping in if you’re ever in the area!

Staff are always soooo friendly and helpful, always have the best service here (especially from Gabby!!) Food and drinks are always amazing and always quick too!!

Exceptional customer service from the staff here, always clean and the atmosphere is very relaxing. Definitely recommend going here if you’re on your way in or out of Cardiff. The staff here are very friendly and welcoming.

Extremely Disappointing Experience and Unprofessional Behavior at Starbucks On August 26th 2024, at 5:53, my friend and I visited Starbucks and had an utterly disappointing experience. We both ordered a slice of pumpkin cake, but when we received them, we noticed that one of the slices had been smeared against the back wall of the display fridge, with some of the cream and pumpkin seeds stuck to it. When we politely asked the staff to replace it with a clean slice, we were met with completely unprofessional behavior. One of the staff members told us that they couldn’t replace the cake. We explained that this cake was not hygienic to eat due to its contact with the fridge wall. Instead of addressing our concern, she responded in an inappropriate and dismissive manner. As a customer, I expected to be treated with respect, not to be spoken to in such a rude tone. When we asked again for a replacement, the staff member angrily grabbed a plate, and without care, placed another slice on the counter. This action caused a loud and unpleasant noise from the glass display, which was entirely inappropriate and disrespectful. Finally, we asked to speak with the manager and explained the unacceptable behavior. To my disbelief, I have never encountered such an incompetent and unqualified manager who lacked basic customer service skills and made no effort to resolve the issue. This experience has left me deeply disappointed, and I am unlikely to return to this branch again. Starbucks seriously needs to review the conduct and customer service training of its staff to prevent such unpleasant experiences in the future.

Extremely disappointed customer service. Visited on 26th August 2024 at 17:53 pm. 1 star is way too many. I have long wished to share my feedback, as I find myself regrettably disappointed with my recent experience at your branch. During my visit today, I encountered an individual who deviated from the typical professionalism one would expect. I have been served by a young lady who seemed to be new in her role. My friend and I ordered 2 slices of the Pumpkin marble loaf with 2 hot drinks. When we received the loafs we noticed one of them had been smeared against the back wall of the display fridge with some of the cream and Pumpkin seeds stuck on it. When I politely asked the young lady to change the loaf with the nicely garnished ones, she was constantly discussing the situation with her other workers on the headset. This caused significant delays and frustration. Despite a long wait, another girl came to us with an extremely unpleasant attitude asked why I want a replacement. I explained the condition of the loaf is not acceptable and I believe its not hygiene to eat due to its contact to the fridge wall. She was constantly asking me why, why? Instead of respect to the customer and accept my request and do an exceptional customer service she was just trying to force me to accept her perspective, aggressively. She had no manner and had a very aggressive attitude. After a long discussion, she grabbed a plate with a loaf and threw the plate at me in an aggressive manner, which made me feel very uncomfortable as disappointed. This level of unprofessional behaviour is unacceptable and ruined the entire experience. When the full service is not provided, why should I pay the full amount?? If my cake has been smeared against the wall, why should I have to pay the full amount??? If you handle service in this manner, customers should have the right to pay less. So I had to ask to speak with the manager and I explained her aggressive behaviour. Regrettably, he wasn't helpful at all. I've never seen such an unqualified team at one place. Extremely disappointed with the service. The staff was unhelpful and rude. Better training for staff and quality control on orders would greatly improve the service. I won't be returning and would not recommend this place.

Great Starbucks, never too busy and lots of space to sit. Nice surroundings with lots of lovely trees and greenery

Alana and George were fantastic. Issues with tills so gave me my drink for free. A total act of kindness and it does not go unnoticed. Thank you so much. You are a credit to Starbucks!

Shocking service please consider disabled customers.. and have a better attitude. It costs nothing to be polite..

We frequent this Starbucks as usually, the service is decent enough and most of the staff are pleasant and friendly, but we won’t be anymore. The staff today were slow and downright rude. The guy with shaved dark hair who was there this morning watched us walk in, wait at the till to be served for ages, walking back and forth past us with a bad taste in his mouth, not even acknowledging us waiting, and throwing the hot food he was warming over towards the Drive through counter. He looked at us, several times, but not once has the decency to speak to us and say ‘Sorry to keep you waiting!’ Or, ‘We’ll be with you in a second!’ Nothing. So so rude. He looked utterly miserable and clearly didn’t want to be there and customers were just an inconvenience to him. He shouldn’t be in a customer facing job, and be been using this store for years, and he is always miserable, but today was something else! The other staff members also saw us waiting and failed to even speak to us. Shameful behaviour from front of house customer facing staff at a reputable coffee shop! Sort your staff out.

A lot of space inside plus seating outside which is a bonus on a sunny day coffee is amazing not busy today

The coffee and cake are standard to all Starbucks. The carpark is small here and always full

Never been there in my life. Probably never will. Keep getting how was Starbucks messages.

Spotlessly clean. V friendly staff Great coffee

Personally I think it's far too overpriced but my frappe was nice

I think some members of staff need training om how to make a latte.Did ask for another to be made for it to still come out like water 👎

was met at the speaker with absolutely disgusting customer service, got screamed at basically told I was wrong then they made my drink wrong. My friend didn’t get her food until we reminded them again. My other friend asked for dragon fruit refreshers but got blackcurrant (fyi, she’s allergic had to be rushed to a&e thanks for that). To conclude, I will come back however weren’t happy with today’s service.

Great little stop by the Asda petrol station before you get on the M4. Open nice and early too! Like 5am early ☕

Prioritise drive through over walk in therefore always a massive cue inside!

Closed - Supposed to be open 24 hours The worker saw me some to the door and then disappeared. Someone is not doing what they're supposed to be... 🤔

I prefer my local options, so wouldn't come here, but it is a convenient drive-through option for people on the go. Particularly people who don't mind overpriced coffee and sweet treat options at the same time as stopping for petrol, car wash and putting air in their tyres.

Had a latte ... tasted like hot water & milk... No lovely coffee flavour / hit. I wanted a mild coffee gmgence my choice but really wasn't nice

Fantastic service provided by Cerys

The strawberry frappe were most excellent 👍

The staff here are ALWAYS absolutely lush, super friendly and helpful. Went in today for a pit stop with my partner today for a vegan friendly chocolate muffin and a matcha latte. Epic server and our drinks were perfect! My favourite Starbucks to go to 🥰

Very polite, friendly, knowledgeable service with excellent coffee

Nice staff amazing drinks definitely recommend even on the busy days

Tends to be slow in my experience

Great coffee but food choice is so so and atmosphere non existent

Used the drive through, was the closest one open available to me around midnight on a Sunday night Monday morning, Didn't have any food so 3 stars for indifference, Great coffee, well priced, cheaper than my local

Very clean. Quick service and friendly staff

Just a nice lunchtime coffee in the sun, lovely 😍

Murphy was wonderful! Such a kind individual. Fast service and a good atmosphere

Carys and Stacey were both excellent today! Superb customer service, fast service and clean store. Toilets were a 10/10 too! By far our favourite Starbucks store in the country. Thanks so much!

Nice place to meet for coffee. But is always busy. Did manage to get a seat and park today. Everything was good, nice tea and cake. Had a few new cakes for Halloween which was nice to see

Stood waiting for 15 minutes for my mobile order. As it happens, my drink had been made, but it was behind the counter, where I couldn’t see it! Nobody asked me what I was waiting for, just blanked me. After 15 minutes I got fed up and asked for my drink, just to be given a sarcastic “ it was ready on the end for you” sorry that I haven’t got X-ray vision to see through the counter!

I visited Starbucks with a family member (I'm normally a Costa person sorry) but I actually enjoy the experience, the food and also the latte...... I might even convert 😁

Great coffee and nice food and a good atmosphere

Very busy when we attended in a wet Sunday afternoon. Nice pumpkin spice latte, was quite noisy and had got a little mucky over there, but that was to be expected with the amount of people who had visited.

Standard Starbucks experience of overpriced burnt coffee, but crackingly cute staff.

This was my local but suddenly there is a Starbucks in Nantgarw college that is as good but cheaper!

Shocking service the place was a mess ,,,,,

Had coffee from the drive thru and were served by Rosie. She was so lovely! Really great service, thanks :)

Best Starbucks in the area. Great staff and friendly atmosphere.

Better than the one in Asda Caerphilly which for some reason charges more for the same drink?! Must say 2 lanes would be a good idea one for those wanting big orders, food etc and one just for drinks!!

I asked for iced chai tea latte and this is what they given me i’m gonna be sick taste like i’m sucking on a tea bag and i asked for three pumps of vanilla and they didn’t give me any and the woman in the drive through didn’t have a clue what she was doing must have been training or something and my friends had a chocolate waffle frappe and it tasted foul these are drinks we have regularly and NEVER taste this bad. 0/10 from us

Fantastic coffee and excellent customer service from all staff. The manager in particular overheard I was having card issues and immediately came over to help. He was so professional and friendly, and went above and beyond. I left with a lovely coffee and felt so valued by the positive experience. Thankyou Starbucks Mcarthur Glen! Great customer service makes all the difference. I highly recommend 👍😊

Had 5 cheese toastie with a hot chocolate. The toastie was very bland. Couldn't taste any cheese. Hot chocolate was more like warm chocolate. Expensive for what it was

Great drive through very friendly staff. Always excellent. Update 2023 - better than expected inside. increasing atmosphere.

I am STILL WAITING for my fruit bread and it has been half an hour now. I am outraged!!! Overpriced too and i think they’ve forgotten to do it 🙁

A bit overpriced but enjoyable 😉

It's a Starbucks, I'm not a massive fan but the service was good and was surprisingly quick.

Typical Starbucks, coffee in a pinch.

Normally really good. But why advertise 24/hrs when I went there yesterday just after 12am it was closed.

Lovely hot chocolate and service

After waiting 25 minutes for my order (placed via the app) I requested a refund. Ordering via the app at this particular Starbucks does not give priority. Infact, it is slower than placing an order at the till. I go here a lot before work and it's very hit and miss. Sometimes you get excellent service, other times it's dire.

Staff here are lovely AND efficient! They produce coffee just how I order it. Service is as quick as they can muster. Even the slightest hold up and they apologise. Usually use the Drive-Thru but have been in several times and it is largely clean & tidy each time with various seating options. I would recommend the Beyond Meat Breakfast Bap but I really don't want everyone else to get there before me! :D Handy pitstop as it shares a forecourt with Asda petrol station & car wash. Also a McDonalds 10 seconds away. And an enormous Asda!

Staff were fantastic. Very friendly and helpful 🌻🌻 very chatty, the coffee I had was absolutely beautiful ❤️ ❤️ ❤️ I E joyed every mouth full🌻. 💯 Recommend 🌻 🌻 we will definitely be returning 🌻 very clean and tidy. Very well spoken and mannered. Thank you very much for a lovely pleasent afternoon 🌻🌻🌻🌻

Absolutely lovely the food was hot and well presented the service was excellent highly recommended

It's a Starbucks, the coffee is average and the price high, staff are very friendly

Revision of my review is downgraded as they are environmentally irresponsible... Serves all drinks in disposal cups even if you sit in .. needless plastic waste going to landfill .. 3 years ago I wrote....calling in for a coffee before embarking on a long journey only to find I'd forgotten my wallet!! Thevteam we're so nice that they made me one anyway... more than happy to keep coming back to support this great team!

Ordered a custom drink and staff were absolutely fine with it, all friendly. Plenty of seats and quick service. Only complaint is that the sun gets into your eyes in a few of the seats! There is a decent selection of paninis, cakes etc. There aren't many parking spaces, they must be used by walkers or commuters as Starbucks was empty but there was only 1 free parking spot. There are toilets. This Starbucks has a drive thru.

Classic Starby’s, big standard coffee at slightly inflated prices and food that’s been mass produced half way across the world. You knew what you were signing up for before you arrived. This place is nice and relaxed somewhat out of the city.

fancied a coffee on a journey so this was the only option Starbucks is never my favourite it did job

It's Starbucks. Very expensive for what you get. Coffee was meh

It's Starbucks... Ok, coffee was fine not wonderful. Very expensive for what it was

Half of my drinks where spilled out almost half way

Staff were extremely pleasant and friendly. No Toffee Nut Latte but offered a sample of another, went for Caramel waffle, not as good as Toffee Nut but still good. I side very quiet but it was Monday morning

As always safe harbour for food and drinks

They were great there , friendly staff , quick service , excellent, thanks !

Class service fair play meg was great she's a credit to the business

I would like to comment about one staff member who went above and beyond this evening in your drive through in Cardiff coryton store. Meg was very welcoming and delivered a top notch service.

Just been in tonight and have 2 say best service and Meg was great thank you meg

Was busy but also very slow, only one person making drink should definitely get more staff to help. Otherwise very friendly staff

They need to improve coffee quality.

A really nice Starbucks. Longer opening hours, which I was pleased about, and nice coffee and snacks. They also do a nice macaroni cheese with spinach.

good meal its hard to get a descent panni and the ham & cheese quassont' was very nice, i thought the pnau'chocolate could of been filled abit more and i get Starbucks bottled coffee on online shopping but cant seem to get it from the Starbucks outlet other than that good job

Starbucks coffee the best along the Wales stretch of yhe M4. Sadly they were understaffed and tables not clean. Not the best experience.

The staff are friendly and helpful and the drinks are always hot and warms you up lol..

This place has gone down over the last few months ! Inside service has gone so extremely slow and incompetent you ask for an earl grey and you receive an English breakfast also put too much milk in and turns it stone cold ! Also charge £3.05 for an early grey which too itself is absolutely mind boggling for a tea but also say £3.00 on the board ! This is in all Starbucks ! Absolute ripoff ! Not only they avoid paying tax this company they rip people off with hot water and a tea bag and little bit of milk ! No more for me thanks ! I’m done !

Crowded, busy, impersonal, a Starbucks added on the petrol station that felt like an add-on to a supermarket. Soulless bland products that are wastefully over-sized and ridiculously over-priced. But, at least, it's the same in every Starbucks everywhere. Not sure that's a good thing, though! Parking extremely tight, with a queue for drive-through going through the tiny car park, making everything about being in a car awkward and counter-productive.

Visited to buy my friend a coffee to cheer her up in hospital, the team made it extra hot and extra secure with a delivery style cup. The leader also offered me a muffin on the house which was so lovely of her !! Small acts of kindness make big impacts . Thank you x

Overpriced and arrogant staff , very disappointed

Asked where the cold coffees are & staff looked puzzled?

Nice place to sit in and work for a couple of hours - clean and great service and of course the drinks are lovely

Lovely staff this AM. Returned as I was here yesterday and Jess was great. Today Lilly, Adam and Rob were welcoming. Thanks guys

I asked for coffee, they gave me coffee. Transaction met my expectations.

Great service and fast. The staff were friendly. The coffee was very enjoyable. The prices reasonable. Would recommend to others.

Tip top, top of the Craig, can't get down! Big love to Sadie , Doony and the one and only uncle Bunioin 🦠🐋🐚🐳🐳🐸🐋🦖🐊

The food and drinks are the same as every Starbucks, but the seating and layout is awful. Only two tables have comfy seats, the rest have hard back hurting wooden chairs. No change of relaxing in one of these 14 chairs. Old tables with half the varnish flaked off. This is not a place to come and relax in. Needs money spent on it.

Friendly staff and plenty of seats to relax and enjoy your coffeee

Slow uncertainty in what there doing

Quick stop for lunch, Great Service, coffee and Panini. Great coffee and great outside seating.

The usual overpriced and underwhelmed

Boom shakalakalaka boom. Love this place. Great coffee, even better cakes and the staff are always helpful. Plus they always make a fuss over the 3 dogs I have. Arguably one of the best starbucks around. Oh and it's always spotless

Used the drive through, quick service and good products

Friendly staff and the drive thru is always quick and efficient.

Relaxing, great service great tasting food!

Always preferred Nescafe to anything served as "coffee" here, they say there's six teaspoonfuls of sugar in every cup even before you add some yourself, no more than "junk food"........

Great take away coffee friendly service 👌