Starbucks Coffee in Shropshire

Super fast and clean, Tom was really helpful and chatty (helped choose order) would come back again!

Well kept, clean, organised, good WiFi.

Not for the first time we were made to feel an inconvenience, toilets closed off as they had been cleaned at 715pm , we ordered and were told they were closing in 20mins ....I said I thought they closed at 8pm ? . I get staff want to go home but customer service is still valid whatever the time.

Very new location. Very clean. Pleasant staff and quick service

No dogs allowed Expensive even by Starbucks standards Possibly the slowest service I’ve ever experienced

Just what you want from a starbucks. Fast efficient service inside. The drive through que was mad so went inside and got service much quicker.

Staff were lovely and the coffee was okay. The bacon roll was like eating bacon between two pieces of cardboard.....terrible.

Good for a break on your journey but expensive.

Liam was brilliant, very polite, attentive and made a great soya Latte, much needed on my long journey from Ynys Môn. 5***** service!

Awful experience. 3 young useless persons passing for staff, hanging round even though there are tons of dirty tables and uncollected dirty cups. I was asked if I was 'staying in" for my cappucino although I said yes it was served in a paper cup. Then, my 2nd coffee(in a cup) after I had just carried it back to my table, bubbles settled, I only had half a cup of coffee so had to ask for a 3rd cup which thankfully was better. I like Starbucks but this venue is not the best

Pleasant experience. Nice staff, good coffee & cake. 🙂👍

Good place to grab a coffee whilst traveling

Coffee was actually very nice, but everything else was pretty much average.

Barista made our coffees incorrectly, but otherwise great as usual!

Average Starbucks. Carpark small and jammed up with vans taking up two spaces even when the shop is empty. Food standard for Starbucks. Tables dirty - staff need to keep on top of hygiene.

It was only 5pm but the staff had already cleaned up the cake section (and just had what remained in boxes on the top unlabelled). When me and my family selected one the sarcasm we received when we got the names wrong was rather childish from the staff. All our drinks were also served in takeaway cups despite us seating in... The staff seemed to keen on cleaning up to go when it was no where near closing time. There also seemed to be one staff member monitoring the toilets and cleaning up after every visit. A very disappointing customer experience.

Pleasant staff and great coffee

Terrible service our food & coffee just left to go cold. Nobody bothered to tell us they were ready. Take the headsets off and speak to your customers

Ordered 2 cappacinos through the drive through one came with a cardboard sleeve the other drink didn't which burnt my hand when I asked could I have a cardboard sleeve the the young boy told me your not entitled to one as,it's not classed as a very hot drink! Wow I was speechless very rude where as the young girl who gave me the first cappacino a cardboard sleeve she put on the drink. Customer service training definitely needed, Health and Safety?

Sam is so bubbly and lovely, she makes my day when I visit!

What a horrible experience. To start driving into a drive thru store for the drive thru to be closed which when entering the building seemed for no reason. Then to have a gentlemen offer no welcome but a “what’s your order” when my partner asked about a particular drink receiving a sarcastic comment in response. After finally taking my order whilst stood waiting we witnessed the female assistant flirting with two men whilst ignoring other customers who then had to question their orders. When our orders were ready they were simply shoved at us and not a warm goodbye or thank you for coming. This was simply disgusting and the lack of customer service appalling. Welldone Starbucks you should be really proud (sarcasm).

The service was so slow I nearly fell asleep 🥱

Prompt service friendly staff and nice atmosphere

Typical starbucks experience. Staff polite, place clean and tidy.

Drive thru was closed Sunday morning when we got there after our lake swim. So had to Physically go into the branch. App wouldn't work. Coffee was excellent though

Coffee that tasted as if they only used a quarter of the coffee they should, and luke warm. I would have mentioned it, but observed a member of staff provide a dismissive response when another customer observed an issue with the ladies' lavatory.

The service was wonderful, the drink I had ordered was amazing. I had felt slightly uncomfortable as there were others that were not keeping distance and blocking me from leaving my seat.

Only popped in for coffee to go, wasn't disappointed 😋

Starbucks has become so clinical looking over the past few years! No atmosphere!

Fabulous customer service from Cam, thank you! Hopefully they'll get Decaf tea soon x

These guys sort me out every week, order always perfect, cheers!

Really disappointed, stopped for a drive through on route out for my husband's birthday for a treat. Firstly they refused to accept my husbands military discount card so we paid nearly £10 for two drinks that took longer than they should have to make and when we did finally get them the order was wrong. We ordered our usual, 2 caramel macchiatos, 1 large, 1 small with almond milk. The large came out as an iced drink? And was not at all sweet/no caramel and the small with almond milk just tasted of chemical sweetener so neither of us drank our drinks. I did say that's not what we ordered when handed the iced drink but the cashier just looked at me blankly and my husband (not wanting to make more of a fuss after the discount being denied) said it's fine he would just drink it, this was before we knew how horrible it tasted. Complete waste of time and money and not the first time this particular Starbucks has gotten the order wrong. Again, really very disappointed.

Can't complain about the coffee we ordered. It was the usual Starbucks we liked. The problem was with the service. We used the drive thru. You don't expect Starbucks drive thru to be particularly fast as they have to make coffee which isn't a fast thing to do. On this occasion it was incredibly slow. Again you can forgive this as the shop can get pretty busy... It wasn't. Once we had placed our order we eventually got to the window where we waited, and waited. Probably about 5 minutes before the person serving came over to take our money. They then gave us drinks we didn't order and we had to call them back to the window twice before they answered and came back. They were busy chatting, not serving inside. Another 5 minutes pass with drivers behind shaking their heads before we eventually get the correct order. Customer service is definitely not a priority here .

Shocking service. Run by children with attitude! Throw your coffee at you, badly made and don’t you dare ask them to remake a drink. Love Starbucks and have visited many across the globe. Will definitely not be coming back until the manager actually acknowledges how bad the service is and does something about it!

Clean and friendly Starbucks. Disabled parking particularly good. Staff friendly and helpful.

Called in for a hot chocolate, polite staff and nice atmosphere

Very lovely fresh muffins the best I have had for a long time on coffee very good to staff very helpfull. Would use again if passing.

What terrible service! Young kids thinking they're running the cafe from Friends, chatting away, no acknowledgement that you've even joined the queue let alone next in line. Stood waiting for nearly ten minutes just to be asked what we wanted. Go to Starbucks if you think it's cool and can afford overpriced coffee. If you're after a decent drink head elsewhere

Good service and hygiene. Decent coffee

They don't take American express

The staff were excellent but the receipt printer was broken.

Good place for a cuppa and a chat

I pop in every week when passing through and find their customer service every week to be spot on. Never been one for big chain coffee but have enjoyed every drink I've ordered from them.

Never open at 6.30 as advertised, extremely disappointing, will go to Greg’s instead

Absolute abysmal service . They take payment then serve everyone else after you . The attitude is disgraceful. Then when you ask for refund they can only give it in cash .

I ordered a Java chip Frappuccino with no coffee, and I got given one with loads of coffee which was undrinkable. This cost me £5 which was a waste of my good earned money!!!

I do visit here regularly but simply because it's the nearest starbucks to me which is my coffee preference. However, it does leave a little to be desired in terms of tidiness, cleanliness and stock. A number of times they've run out of Venti sized cups... really ??? Tables always have cups, plates etc still on them, so customers have to move them if they want to sit at a particular table. Floors full of crumbs, used napkins. There are a couple of the staff members that are really good but then some that literally if they have no customers to serve, just stand around, no tidying up or arranging stock/shelves. Some staff should also smarten up a bit, after all you are serving food and drink. Needs a bit of a freshening up and some staff training.

Decent Starbucks, great service inside and at the drive thru.

Says it's open until 8:30pm on a Sunday. Arrived at 8, already closed.

Handy place for coffee when traveling through Whitchurch.

Absolutely awful. All 4 drinks wrong and waited 15 mins for them to have forgotten one of them. Most staff miserable and not happy about being pulled up on drinks being incorrect.

Clean and quick service. Necessary when driving for a couple of hours

Friendly and polite staff. Recommended

Honestly I wasn't impressed with this Starbucks. Not much smiling behind the counter and the toilets were absolutely shocking.. not sure when they were last cleaned but the water stains everywhere suggested a long long time ago. Couple that with faulty hand dryers 🙄. It's a shame, most Starbucks are clean and welcoming.. this one has some catching up to do.

Great coffee and cake. Had to wait a bit to get served but plenty of socially distanced seating. Will definitely go again.

I couldn't believe this was Starbucks. The coffee was great and the fruit bread as good as normal but there it ends. The sink was filthy and the work surface had coffee spills everywhere. Most tables had signs of crumbs still on them, used pots left and a quick look under the condiment area / bins showed signs of weeks of rubbish untouched by brush and shovel. Come on Starbucks, it wasn't just the staff on duty, the place wants sorting.

Usual service, not as good as Costa..!!

Messed up order after already clarifying ( this was after they already ran out of oat milk) thankfully the other guy was very polite and understanding and remade the order correctly. Will still go every time we drive past.

Very disappointed in service. Drive through customers were given priority to customers dining in. Not good service at all

Lovely food. Shame about the WiFi not working 😕

More expensive than it's competitors and to be honest the same sort of quality. Never going to get five stars just based on price.

Love Starbucks coffee but I am feeling that the prices really are getting high now and as much as I love it I am thinking 3.5 stars might be better for this reason. I have to say most Starbucks are reasonably clean and the coffee is 99%of the time highly enjoyable but harsh on the bank if visiting regularly.

Starbucks is nice , the staffvare helpful and friendly

Personally the best coffee going, but don't care to much for the constant upsell of there other products.

First and last time in this particular store. Staff assumed I was taking out, had to ask to have my drinks in cups. Tea bag left in my tea for 20 secs, had to ask for another tea bag so I could taste the tea. Stood at counter for 2-3 minutes before being asked if I wanted to be served. Hot choc was luke warm. Worst Starbucks I've ever been in.

OK but did not have any butter for the raisin toast so only jam which was not as good. Coffe fine.

Great coffee! just the thing to get you going in a morning and fantastic service by polite staff.

It's too expensive here and they are too slow

Overpriced but nice drinks, quick drive through

Nice drinks, and friendly staff

Always best coffees and snacking things

Miserable staff, made drinks wrong, only realised when we were already on the A49...

OK but only 2stars because toilets were out of order had to go across to filling station to use their toilets

Starbucks is the place dreams are made, go Costa if you want nightmares.

Daughter loves your strawberry frappachino

Great service! 👍 Thank you coffee was awesome ☕

Good coffee, as you would expect, with good service in a clean friendly environment.

Fab quick stop with excellent facilities and very covid secure for piece of mind.

Visited twice coffee cold on both occasions

So slow in the drive through. Once you are in the queue you are trapped. The idea was to grab a couple of quick coffees on the go.....20 minutes later and over 6 quid lighter....never again. Enough said.

Drive-through was very busy, luckily I was meeting someone inside which was empty. Clean, very pleasant staff and reasonable covid precautions in place, unfortunately, I cannot bring myself to drink Starbucks awful coffee. The frappacinos are usually pretty good, this was no exception.

Slow, oh so really very slow and let's not talk about cost of value for money

Always like Starbucks and this is no exception, overpriced as ever, but still much better than the swill you get at Costa

Lovely coffee and helpful happy staff

Frequently come here but the amount of times something is broken or unable to fulfil a drinks order is ridiculous, forever having a broken ice machine too, the staff are lovely, Sam and Nicole are always very nice and always make my drink how I like! But it really needs some improvement especially equipment wise.

Ok, ordered a medium one shot coconut cappuccino and it tasted more like a two shot

Best coffee anywhere, and I've had all Iver the world.

Big queues but staff working flat out,only saw 2 staff members, quite content to wait,worth it 😃

Pretty poor, low staff levels, focused on druvr through business

Average , too few staff and they sometimes like to back chat customers undr their breath

Quality heavily dependant on staff on duty and time until they close. Tighter management required.

I use this Starbucks frequently. Service is always fast and friendly, products are good quality, and although I usually use the drive thru when I do go inside the shop is always clean and tidy.

Doing the best they can in Covid times

Really nice Starbucks with nice staff, but so slow....

Typical Starbucks drive through or drink in. Two staff on and one person in front of me. Would have been fine except service was very slow, being a drive through it appeared that drive through customers got preference . ??

It's a decent Starbucks in terms of quality but doesn't have much variety compared to the ones in the cities and towns. Somewhat slow service as well.

Cold, unpleasant atmosphere, adding sugar for you (but not stirring it in), frosty service, priority given to drive-through customers, customers not wearing masks not even asked to wear them despite a sign on the door requesting it. Hand gel dispensers empty.

Always great service and a cracking cup of coffee

Its starbucks coffee - nothing finer

Not especially quick service. If you have a Tea it needs a second tea bag. I did request this although they forgot! Covid system could be made clearer.