Starbucks in North Lanarkshire

Starbucks drive-through: convenient and efficient. The coffee? Simply brilliant.

Starbucks, isn't it. Fair service and coffee.

Terrible waiting times. Regular standing in the store or in the drive thru for 30 minutes!!!

I don't visit Starbucks too often but pretty sure the prices are higher at this branch was shocked to be charged £5 for a regular mocha at drive through should have got it from mcdonalds next door as it was rank, the milk or mocha mix tasted off

I ordered a medium caramel macchiato & it didn’t even go halfway up the cup

As a relatively new coffee shop I have cut them some slack. However, I've twice been sat the in drive thru when someone appears with a cone to block access. No notification or communication with those sat in the queue, just plonk a cone and walk away. Very annoying if you've sat there for 10 minutes already.

Excellent service and excellent coffee and food staff are friendly and helpful

Every time I’ve been can’t get a simple order right! Oat milk latte one brown sugar, for hazelnut syrup. Took it back then got normal milk! Took it back again and third time still got it wrong!

I wish I could rate this branch higher. My drinks were inconsistent. My first frap tasted great was nice and icy and basically a standard frap. However, my second frap an hour later was not correct, more milky and basically no ice, but it still tasted good (I was not in the mood to have it remade) That said the main issue are the toilets, the Disabled loo was disgusting and despite reporting it, roughly an hour and a half later it was still not clean and the regular gents toilet was also dirty and did not have any loo roll, overall disappointing. I hope to be able to post a better review on my next visit.

Literally brain dead workers. 3rd time I’ve picked up a coffee asked for toffee nut and they give me a coffee without the syrup. Are yous morons?

I had a flavoured latte which was ok but not much flavour and could have been warmer. My friend had a cold brew latte. I didn't know such a thing existed but with latte in the title I would have expected more milk. Can't fault the tidiness of the interior. I know it's not the most stimulating job but the staff might at least try to be cheery and try smiling at the customers.

Tables were dirty, bins overflowing. Staff dont leave from behind the counter to tidy up. The coffee was horrible, the counter width is huge so can't hear what the staff are saying, even when leaning in. Coffee was horrible, was probably one of the worst coffees I've had

Was given extra large due to there error

Great for an overpriced mediocre coffee

LOVELY STAFF, GREAT COFFEE. FULLY RECOMMEND XXXX❤️.

Very little choice, coffee is awful, no atmosphere in here. Waited 20 mins for a black coffee which I couldn't drink.

Genuinely the slowest Starbucks I have ever been to

Drinks are always tasty and fresh. The service is fast and friendly.

Placed an order on the app, went to store to collect. After much waiting and seeing other people that got there after me leaving with their drinks, I asked what was going on with mine, and the answer was that I needed to let them know when I arrive at the store so they can make my order. This is not how it works in other Starbucks shops and the whole point of ordering on the app is so that your order is ready and waiting for you to collect it when you get there.

Had a mixup over coffee order but was quickly sorted.

every time i’ve ordered the quality of drinks is different, never have chai or dairy alternatives available. staff are really kind! but long waiting times

Waited 10 minutes before leaving no one ahead of me in que. No one acknowledged I was waiting.

The service here was amazing. So quick and the staff were very friendly. Will definitely be back!

Guy was friendly enough whilst ordering. Panini came 10 minutes before drinks. 1 drink missed. The reason we went instore was due to sitting in driveway for a ridiculous amount of time last couple of visits and seeing people inside get served and exit quicker. How wrong we were. Incompetent staff and not even an apology when drinks took so long and third drink wasn't supplied. Not that they will care but absolutely shocking and I will avoid in Future. Maci Ds Caramel Frappes much better anyway and my boy said Pan Au Choc better from lidl and 1/5 of price

Friendly staff, normal Starbucks service (not especially quick but not painful slow) and pretty clean.. even the toilets which, normally in Starbucks, aren't that great. Good little local Starbucks.

Food and drink up to usual standards. However I had to clear and clean my own table despite the fact it wasn't that busy!

For goodness sake CLEAN UP MAN. For the extortionate prices at Starbucks you would expect a decent place to sit but nah crumbs everywhere Tables left dirty toilets minging it's worse than a garbage ground. Never again!!!!

Amazing service off staff member brooke! Really welcoming and positive! Will be returning + my drinks were made superb

The standard selection of food and drinks you'd expect from a Starbucks. The place is new and has a decent amount of seating and windows that let a lot of (what little Scottish light we have) in. There's dedicated parking as well which is handy and there's even a drive through for convenience.

Terrible!! I ask for a medium latte in my own cup to take away and said it would be £4.50, and I said that's the wrong price but I was made out to be a liar. I mentioned that at another starbucks and they said the same as me that it was too much. In future I will be going else where

Absolutely shocking, myself and another customer waited minimum 8 minutes inside at the front of the counter and not one member of staff acknowledged us. They were clearly too busy serving the drive through crowd. Both of us left without being served.

It seems to be common that when you have 18 year olds behind retail outlet counters serving customers, that they don't give a toss about the sitting customer. Because they have no life experience. The music is on loud for them not the customer. I pay £3.50 for a coffee yet can't speak to my wife as it's so loud. The air con is on very good cold because they are warm behind the counter. (It's 12 degrees outside and raining) McDs, BK,, KFC are all the same because kids are serving. Pop music is not what I want for my coffee. coffees is what I want. Not a nightclub. So when I don't come back you understand why you've closed down? No profits. because it's not a coffee shop but a expensive inconvenience.

It's okay, though the prices are about 25% higher than any other Starbucks I've been to. Also quite stingy with the syrup, our iced lattes had a lot less flavour than when we normally get them.

Nice coffee and drove through too

Arrived coffee it was so quiet. 5 staff all standing talking. Girl made a drink which I thought was mine but she started drinking it and walked away 😞 I stood for 15 mins Awful service. Also too much ice in frappe

Thanks for the awesome, drinks and service with a smile!! All staff so friendly, polite with excellent customer service and knowledge of drinks.. Katy & Johan .. loved my visit to Starbucks Motherwell! Fab location .. loved my espresso Frappuccino made perfectly.. I’ll see you again soon 💓

Arrived 8.30pm when it closes at 10pm Already everything cleared away. Only drinks. I asked what Time they close to which they confirmed 10pm. I asked why everything was cleared away one and a half hours early. I was told It’s so we can clean up. Really at 8.30pm . This is way to early. Never Happens in Hamilton Store. Also absolutely filthy. Floors not cleaned for hours at least. Poor indeed .

Typical Starbucks. Best to go inside and order as the drive through is usually mobbed!

Please smile staff its not that bad and CLEAN up, I come here weekly while my nephew is at his sports activities and every week its no better, dirty tables and chairs.

Coffee coffee coffee. Spend a fortune in this place but worth it. Far better than Costa.

Slow service, iced white mocca had virtually no white chocolate syrup

Its always busy here, had lunch it was really nice.

We were looking forward to this opening as it’s closer to home than Hamilton but after a few visits we just make the extra journey to Hamilton. The drive thru is a disaster, long waiting times and everything seems to be a hassle. The last time we went we waited 30 minutes and we’re one of 4 cars. We saw our drinks come up to the pass about 10 minutes before we got served and when we asked them about it the server was rude. We just dove away and went to Hamilton where you’ll get far superior service and warm coffee.

got a caramel Frappuccino and it was disgusting. The coffee was so bitter and horrible. The staff members were so unprofessional, the blending jug was so full it sprayed everywhere. The staff members weren’t even wearing aprons. Worst coffee I’ve ever had I’m not exaggerating

Its ok if you like posh tasting coffee 🤣 and a golden spoon atmosphere dine in

Best Latte anywhere quick drive thru

Got to be the worst star bucks ever. They never have anything. It's either no Carmel drizzle. No whipped cream and no syrup for the refresher drinks. Someone really needs to do a better stock take.

Absolutely smashing good drinks

Popped in for a coffee last week and had really great service. Very clean , neat and tidy and staff was so friendly

Cafe was dirty, we had to clear our own table and ask for it to be wiped down. Had to return more than one of our drink’s including a large hot chocolate the was only half full and mostly whipped cream. Went to order more drinks at 9.25 and was told by Johan that ‘we close at 10” when the website clearly states it should be open to 10:30 every night except Sunday. Table and chairs were stacked up round about us in preparation for closing. Absolutely no gluten free options in this store.

Went to the Motherwell store last week and it was great decided to go again today instead of traipsing all the way down to Hamilton but I was disappointed all the signs say they open at 6 but 7 has come and gone and they are still closed I get that they don’t all open so early but don’t put up a huge sign saying you open at 6 when you don’t

The pre order in the app isn't a pre order. You arrive and are expected to wait in a que only to tell them you're there before they then make your drinks. If you go to the collection counter as per the Starbucks website you're ignored and when after 10 minutes you ask for your drink you get attitude. They could learn a lot from the Costa app collection.

Stopped in for coffee, but apparently, they had no clean medium cups for the coffee, so I had to take it in a takeaway cup. Not really ideal, but the place was clean

Honestly has to be the worst starbucks ever. Service is unbelievably slow and always ran out of something!

ordered on the app hoping it would be faster since my last few visits have taken nearly half an hour for two frappuccino’s despite it being a quiet weekday with only us in the drive thru. the drive thru was closed when we arrived so had to go inside to collect our order where we then had to wait while every customer behind us got their order before us. the supposed 5-7 minute wait time on the app turned into 25 minutes and is utterly disgusting. i have never experienced something quite like this

Nice place for a catch up after singing😀

Took for ever to get through the drive thru and was mega expensive for a coffee!!!! No thank you not for me

Awful!.... if you are in any kind of rush don't go here! I've been a few times and each time I have had to wait longer and longer for my coffee! Today was 20 minutes.... when I asked about my order I was glared at as if I had insulted someone... 20 minutes is enough for me not to go back again... p.s it had no cakes at 1 o'clock on a Saturday afternoon and the place smells.... like sooo bad!

Staff rude to my mum; ignored her for 10+ minutes and he was also rude to other staff members. Total shambles same happened with me when I was in a few weeks ago deffo prefer Hamilton!

It sold coffee, it’s Starbucks!!!

Drinks and food up to the Starbucks standard. Although limited choice of cakes etc compared to other branches. BUT so slowwww for service.

Good drive thru experience, friendly service and great vibes.

Ok Starbucks but seem to concentrate on serving drive thru customers before in store customers. Also a medium Americano costs £3.45 which is 30p more than Starbucks in Hamilton

Sitting at the drive through for over half an hour. Not acceptable. Wouldn’t use it again. First time I used it only for half a cup of coffee the rest was foam.

A bit disappointed as I love Starbucks

Got a skinny hot chocolate which was lovely. Had to wait a wee while for other drinks though as it was very busy! My three Doggies also enjoyed their Pup Cups! Will definitely visit again when we are out for a walk 😁

Drive thru was shut 25 mins before closing time!

Not a warm, welcoming, relaxed environment- that's what I'm used to in Starbucks. Also, not dig friendly which was inconvenience as I had the dog with me, it was bitterly cold outside and never gave it a thought we wouldn't be able to sit in, heat up and enjoy a hot coffee.

asked for reg mocha with cream no cream.

First, last and only visit here. Can’t comment on the quality of coffee or the staff friendliness because of the absolute shambles that is the drive thru. Joined the queue with about 5 cars in front of us and 3 behind. After waiting 15 min of no movement at all I asked the cars behind me if they could reverse. I was going to the football and wasn’t prepared to wait potentially over an hour for a coffee. Let’s face it, Starbucks coffee is good but not worth that wait. The drive thru also has no filter lane so you’re relying on the good grace of the customers behind you to reverse. When I did, a customer behind me and one in front of me left too. Given there was about 9 cars waiting that was 33% of their custom they lost. Not sure why it was taking over 15 mins to serve one customer but I’ll not be back to find out. Gave my custom to Tim Hortons instead

Incredibly slow service at drive through. Worst one I've been too. Won't be back.

Been twice and both times have had to wait 30+ mins in the drive through. If you weren’t stuck in the drive through I would’ve drove away. Felt bad for the staff as Hamilton has double the staff members but both cafes are equally busy.

Went to the drive thru as I thought it would be quicker but waited in the drive thru for over half an hour. Coffee was fine though

Fantastic service. Staff were very friendly and helpful!

Coffee was up to Starbucks standard but staff need some customer care training. Totally ignored until I asked if anyone was serving. Not a smile between them and got a “here’s your coffee,”. 😳. It’s not hard to give a “with you in a second” is it?

I’ve been a lot simply out of convenience but the service is super slow and they always get something in the drinks wrong. Would be better if there was more than one person making so many drinks whilst some others do nothing.

Slowest experience of my life. Four staff behind the counter, two of which are more interested in highlighting bits of paper.

So, for being a new Starbucks, it is starting out okay. The place clearly needs more staff - the staff seem nice enough, but the tables are covered in cups/plates etc. The service is slow, as the drive thru is constantly packed. I sat in for a coffee today and there were at least 4 cars at any given time, waiting for coffee. They had also ran out of cups, due to no one being able to take time away from the tills to collect the ones left on tables, so my partner ended up with his coffee in a take-out cup. Coffee was surprisingly lovely. The car park is easily accessible, and the drive thru seems wide enough as well, so no issues structurally. The signposting for here is also helpful. The inside, except the tables, has a clean vibe to it. I will be back, but maybe in a couple of weeks once they have everything sorted.

excellent service! doing great considering only newly opened. staff are so lovely and polite and willing to help and be there <3

staff are so lovely!! drinks are great they are trying their best, I know how stressful openings can be and they‘ve done a great job. Everyone needs to calm down and be considerate that a new starbucks is going to be busy and staff are new. Give them a break until they ease into the job 🤍

So friendly polite and well mannered especially the assistant manager very professional xxx thank you for your coffees from all the nhs nurses at wishaw general

Clearly not ready to open, pathways are unfinished and there are trip hazard's everywhere. Staff are clearly asking if you are sitting in or taking away then serving everything to take away regardless. When requested they said that they have no cups or plates for sitting in. Coffee & Food were ok but the experience isn't up to Starbucks standard.

I make better coffee at home than this place, shambles petition to close immediately..

Just another Starbucks that keeps popping up everywhere you go. Starting to have dreams about sirens and coffee, must be part of their marketing ploy.