Starbucks in Angus

Ellie served us this evening and she was a true diamond. Went out her way to speak to my little girl, offering her alternative drinks and newbies! Asked if she would like her croissant heated, going the extra mile when she didn’t have to! Very good experience and will certainly pass by next time we’re on the road. Thank you so much for making my girl feel welcomed and important when she was feeling a little poorly :) you will go far Ellie

i like starbucks the iced coffees are my favourite, however the past 3 times i have been iv been left disappointed. on the website they advertise a certain flavoured drink - i went and asked for it at the drive through (forfar) and was told it wouldnt be out till next week, cool thats fine. went back twice since then (same location and different) and they never have it - asked today and the girl clearly had no clue if/when it was ever coming out? hahaha this has happened to me a couple times with starbucks - they advertise a drink everywhere on the site/boards and never have it in scotland. really annoying

Words fail me - the food was fine but the service awful, lacked interest, training and warmth. Paid £30 for two for lunch to eat in. Asked for a plate and was told they were all out, so had to eat out of a paper bag, everything served in dribs and drabs, other customers left speechless when asking for a plate, told no, then a tray, told they weren’t allowed to give out trays due to health and safety! On selecting a table we saw endless tables not cleared, perhaps if they did this they would have enough plates. It wasn’t busy, 4 staff on and only 3 in the queue! Drive through was being ignored. Starbucks I thought had standards - they need to check this branch out it’s giving your brand a bad name!

absolutely horrendous 'pigs under blanket roll' as someone who is allergic to tomato ketchup, i didnt even ask for it and they gave me it without stating. i am now having a flare up in my car this is ridiculous i will not be returning.

Having ordered coffee to take away I was informed I had to pay 5p to take the cup out of the restaurant. After I paid I then waited 20 minutes to try to get my coffee to no avail. I then requested a refund to be told no one knew how to do a refund but I could get a voucher to get a coffee elsewhere, no Starbucks near me. Waited on coffee but when I took it away it was disgusting and had to be binned.