Starbucks in Dumfries & Galloway

I had a pick up and it wasn't available and that was fine! But it was at that point that the manager stepped up and sorted out the situation! She just totally stepped up without me having to say or do anything. Thank you so much your amazing customer service and keeping me being disappointed.

First time ever using this app, was amazing

We found ourselves with 45 mins to spare before an appointment so decided o go here. Very disappointed. Staff were lovely and friendly and served you quickly. I had a decaf coffee (what’s the point I hear you ask!!) however as this was now late afternoon I can’t take caffeine after 2pm. This looked lovely but lacked taste. The disabled toilet down stairs out of action so climber the very steep stairs (I have a lung co diction). Lovely seating area upstairs with two or three people. Two ladies cubicles - in one the light did t work and the other wasn’t flushing properly so I BBC hose to sit in the dark with my phone! Not an acceptable standard of cleanliness for this day and age and needed fixing. Won’t return

Poor selection on display ,obviously doesn't have the turnover .

Worst order I’ve had, no coffee or shortbread to eat due to be spilt

arrived by bike courier. everything was spilt and unable to consume. waiting on refund

They were closing an hour before they were supposed too, although the door remained unlocked they cleaned and put everything away to make you feel uncomfortable as they wanted to throw you out and go home

I hate when they stop service at 5:30 because they closed at 6

Lovely atmosphere with background music, clean tables/surroundings, friendly professional staff with knowledge. Highly recommend a visit for anyone.

Waited a solid 2hrs for it to arrive just for it to come on its side with a good amount tipped out

Wrong drinks! Sent two of the same one

Ordered a tomato and mozzarella panini and received a croissant

Store called to advise no toastie as and oat milk as ordered available. Agreed to take croissant and soya instead. Order arrived, and medium instead of large drink sent. Really disappointed as usually no complaints.

delivery woman was rude and my coffee was everywhere in the bag causing a soggy panini!

Been a few months since I last visited here dirty disabled toilet doesn't work and staff don't give a f---.

Tables outside so very handy to grab and coffee sit outside with my dog and enjoy. A very kind staff member today offered my cockapoo his first pupcup and he enjoyed it. A kind gesture as I wasn't aware you could get a pupcup so thumbs up from me my sister and cockapoo Alfie to the kind staff member whose name I didn't get unfortunately. Long hair tied back from face. Starbucks high St dumfries lucky to have you. Well done.

Sent me wrong egg bites, ordered veggie ones and sent me meat so I can’t eat them. Delivery driver left my order outside at the wrong address and when called was told ‘can’t help you place another order’ sent complete wrong order last time and time before that items missing. Won’t order again

Golden caramel white hot chocolate and chocolate twist were both good.

Starbucks Dumfries always goes above and beyond with any order! Great coffees and good selection of food. Highly recommended.

Very pleasent staff and lovely hot drinks

Going downhill, no consistency in staff or quality of drinks.

Don't normally do reviews but really annoyed me. I went in to Starbucks stood at th counter for 15 minutes with no one in the queue and was like they were trying there best not to serve me and I walked out

Really good customer service - they had tried to phone as something was out of stock and I hadn’t seen the call - so they substituted the items and left a lovely note to explain. Such a simple thing but makes a difference!

Absolutely terrible we ordered 9 items and they only had coffee get a grip mun

Very disappointing. Long wait, weak coffee. Must have been an off day?!?

Your staff really need to read the orders put into them, food wasnt what i ordered yet again

The coffee is great but me and my friends got banned for something we didn’t do at this location with no proof, we where accused of graffitiing on the tables even though it wasn’t us and they didn’t listen to us saying it wasn’t us

I don’t know why it’s so hard to put the right items in the bag, there’s always something missing or they send the wrong stuff

Relaxed, chilled out atmosphere in a good way Staff always looking in a good place and coffee is served quickly Good be a little faster though BUT maybe it's just me being impatient cos of the coffee addiction 😅

Seems like a great place to work brilliant work environment. Staff are always lovely and kind. Never once had a bad experience or a bad coffee.

Wonderfully patient people. Have helped me a few times. Only problem is the disabled toilet lock is broken.

Pretty average Starbucks. Accessible toilets were a disgrace- lock broken, tap missing lever and no soap in dispenser. I had a coffee (ok) and a banana, caramel muffin which was very dry.

Driver only delivered one drink so had to drive to them up myself

Attended due to visiting UCI championships. Surprised at the late opening time of 08:00. When opened the store wasn't ready, pastry section empty. Toilet had a broken door lock.

Very friendly staff. I took someone’s else order by mistake but they sorted everything brilliantly. Thank you so much guys - it is much appreciated!

Disabled customers will find the only downsides toilet has a broken lock, a door handle that falls off when pulled to close the door and a tap with a missing handle. Clearly disabled customers don’t matter to Starbucks here. Staff friendly and coffee okay but overpriced.

This stores abit run down but team were super friendly and coffee was great. Also very clean and lots of seating space 😊

Delivery was super quick, but the sausage baps that we ordered hadn’t even been cooked at the location which is really bizarre. Had just taken them straight off the shelve and then delivered to us. Had to cook them in the microwave at home which made them a little bit soggy and not as nice when toasted at Starbucks itself like they usually do. Strange decision indeed. Coffee was lovely as usual tho.

Great place to enjoy lunch! Lorella is really good like the rest of the staff! Keep up the good work! Thank you!

6 ⭐️⭐️⭐️⭐️⭐️⭐️ service and staff are so friendly and helpful and will advance ifs don’t have the stuff you need/want they will say if they have others .

The staff are always welcoming and friendly and will definitely recommend Dumfries store

Ordered caramel macchiato and non of the drinks have even a hint of caramel in them. Also I went for grande & the 3 cups were 3/4 filled. Unsure why I bothered to pay more for grande

Coffee absolutely disgusting, never tasted anything like it.

Ordered at 2.30 and still nothing by 3.30 had to go to the shop to collect the order myself very poor service from just eats however staff at Starbucks were amazing

Sound, wasnt much cream but its all good

So nice in the hot weather very refreshing

No impressed as never received my order!!

Order from Starbucks nearly every week and get the wrong order EVERY week, not sure if I’ll ever learn!!! Paid for cream, didn’t get cream, on notes asked for cookie pieces on top as I always do and get when in store, never got those as there wasnt cream in it.. don’t think I’ll be ordering again. Also have pictures if needed.

Don’t think Starbucks know what a blender is to blend the ice up. Carmel frappe was just more solid ice than anything else no taste to it apart from “water” nothing “blended” about it.

I had a black expresso which was very strong but drank most of it ,Atmosphere was alright 👍

Took ages to arrive. Wrong items in order

My drink was spilt a little bit and they delivered the wrong muffin

Was sent iced macchiato, ordered hot

First time ordering and won’t order again, ordered at 10 past 9, then got a call from the delivery driver at 10:25 to ask if the order had been cancelled because the staff were confused… nothing to say cancelled on my side just times kept changing over and over, drinks arrived with ice fully melted and drinks tasted watered down due to ice being melted, obviously been delivered the drinks that were made at time of order almost 2 hours later, as a former Starbucks manager I am deeply saddened by this service.

Did not get what we ordered. Ordered trio of cakes and got sent a bag of mixed nuts.

Wrong food delivered, only the drinks were right, ended up with 4 bacons rolls when allergic to bacon

Food cold, and missing an item!

Amazing as always! I’m in almost every day now, the staff are always attentive and make my drink exactly how I like it without me needing to ask! It’s nice to know the staff care enough to remember my order🤩

Another town, another Starbucks.

The staff are lovely they are really nice and they are polite to their customers neve road an issue in Starbucks their food is nice. The atmosphere is also really good. I highly recommend this.

Coffee was nice but nothing Gluten Free on offer to eat. Costa next time…

Came in for a coffee today as the weather is terrible, Shannon the girl at the till was every welcoming and extremely chatty which is exactly what I needed today.

The two girls working last week were amazing! It was so busy and close to closing time but they were still so helpful and made sure we all had great service. They even had some cheeky samples for us at the end of the bar while we waited for our coffees! Amazing!😍😍 love coming here with my friends for a catch up 😊

Products are awesome always hot and never spilled. Staff will call if needed and are always amazingly helpful

Poor quality food and coffee for a high price. No atmosphere.

Not for the first time I was served a Flat White made with the wrong milk. Flat Whites should be made with whole (blue) milk and NOT skimmed milk.

No contact number in app to cancel. Then they phoned me to say no soy milk so I said cancel but they still delivered !!!

Very cheerful and hospital place. Free wifi and you don't even have to buy anything. When you have travelled across the world to get here it's nice to warm up next to the Christmas tree with a hot tea!! Starbucks is a gift that keeps on giving when you're a bit lost and need directions as many clock towers look similar. Cheers

I would like to thank the staff for my visit today, they were so helpful, could not be any nicer. The drinks were delicious and well needed on a day like today.

So I ordered a iced mocha and a all day breakfast wrap. 1 hour later the driver was still being called to the restaurant Order finally comes no coffee and a cold wrap The shop then proceeded to blame the driver and just eat and nothing else no compromise or settlement what so ever and her attitude was stinking.

the staff are so friendly and every drink i have had is always so good .

Enjoyed my Plant based toffee nut cake and my soya waffle latte plus my plant based Chocolate and Caramel muffin

I love their coffee, I'm in almost every other day. The staff are always friendly and helpful and apologetic if they don't have the drink I want

Fast delivery and tasty food and drink!!

I ordered my drink, asked for no coffee in it and no whipped cream (i’m lactose intolerant) i order my drinks with nut milk, it arrived 30 minutes late, full of coffee and with cream on top, i can’t even drink it.

Nice place up to usual Starbucks standards, with a few personal touches. Quieter space upstairs if that’s what you’re after. Friendly and helpful staff!

Such a good cup of coffee every time I’m here, great atmosphere and very relaxed. The nut blend is amazing, definitely recommend👍🏻

Visited recently to meet up with some old friends and the service was excellent! Very friendly staff and always try their best to make me feel welcome🙂

Staff are lovely, knowledgeable and polite, great efficient service without feeling rushed! I'd definitely be back again, brilliant

We are regular visitors and the team are always great. Store is clean food and drinks are fab and the staff always go out there way to make us all feel welcome. Couldn’t recommend this store more.

Good coffee & friendly service ☕️ Loved the Cinnamon Scroll ❤️ Nice clean store and great they are still using sanitiser spray yo clean the tables especially with winter around the corner 🤧🤒

Have a lovely caramel latte with John, hollie had peach iced tea n croissant. Blueberry muffin cookie's n cinnamon iced bun 😋😋 love a Starbucks.

Thank you Starbucks, exactly what I asked for except the whipped cream which is fine I don’t need it, delivery driver was kind as well all round good service 👍

Had an amazing coffee, service was great and the staff were lovely

Couldn’t fault anything, the drinks were amazing and so were the staff! Will 100% be back😍😍😍!!!!!

Quick delivery, drinks still piping hot. Thank you ☕️🌟🌟🌟🌟🌟

Great service as usual staff very friendly and helpful, best coffee shop in Dumfries. Would always be first choice 🙂

Staff are very friendly and helpful, always very clean, Lynsey and Mark were very helpful this morning when I dropped my Pastry on the floor!

As with all Starbucks they serve a good Mocha with (in my humble opinion) just the right mix of coffee and chocolate.

I visited this store recently and it was really good. The staff were really helpful and efficient. I will definitley be returning again soon.

Staff here are so Lovley , they take time out of their day to make you feel very welcome and they are very helpful

Considering how expensive starbucks is, you expect them to get your order right. Ordered a caramel frapp with whole milk, caramel syrup, whipped cream, and extra caramel drizzle. Drink came with no drizzle at all and the drizzle if pretty much the whole point

Shout out the great service I received when I was in Dumfries for a meeting. Staff couldn’t have been friendlier in sorting my coffee fix for the morning ahead. Can’t fault the pumpkin spice either

Great seeing the staff in Dumfries today and the drinks as usual are amazing! Love getting a coke drink while the weather is so nice outside

Chai latte was brill, quick service too. Enjoyed it muchly.

Two errors in the order The espresso roast with the latte instead of blonde, And no extra shot with the Americano

The Beyond Burger breakfast roll was amazing. Friendly delivery driver.

Super helpful staff, total novice at knowing what to order in Starbucks. Made the decision to have iced pumpkin spice lattes, so good! Had to go back for another!

Everyone knows Starbucks and what they serve, so it was as expected. Good coffee with friendly staff. I just wish they had more seating downstairs.

Wow, those 2 members of staff have helped me more today than any Starbucks I’ve ever been to (which might be nearly all of them) due to restrictions with some ingredients! Thank you so much Lyndsey & Mark (Dumfries store) friendliest and most helpful staff...