Starbucks in Leeds

Used to be good when open to 12am and a good place to.sit and work on your laptop, but they reduced the hours to 10pm and due to staffing problems now frequently close earlier. It can be really noisy at times and music is sometimes too loud. Staff do seem to ignore you. I'm a regular and it's like I'm going in for the first time each time. Simple gestures like 'Hello, how are you'? would go a long way. Tables can be left for hours before being tidied and cleaned, you frequently have to do it yourself. Little things like no soap in toilets or serviettes makes you wonder how often these things are checked. Last time I went in the girl who served me forgot to scan my app as she was too busy talking to another member of staff while serving me. I hear they have a new manager. I hope she improves things.

Friendly staff and good service

Friendly staff and perfect coffee. Only recently started drinking coffee and it's the only place I'll go now 😅 The store is absolutely freeeeezing though 🥶❄️

Literally one of the nicest, cleanest and chillest Starbucks. Friendly staff and quick service also really nice drink too !! Tom and Josh are stars ⭐ Would recommend this Starbucks to anyone!!

Love the New lemon and lime cooler . Thank you to the guy who served me and recommended a dash of lemonade to sweeten . Such a lovely refreshing drink I'll definitely be back at Starbucks for more 👏👏👏

Stupid prices for average at best food

Staff very helpful and happy to help, Great team will be returning soon 👍

This Starbucks is one of my favourites to go to in Leeds. They make my cappuccino perfectly even though I class myself as a difficult customer. They also let dogs sit inside with you! 10/10 for this clean and bright cafe :)

Shoutout to Jamie, he brightened my day this morning when I popped in to grab a coffee. With how the world is at the moment little things like this really help. Thank you so much Jamie, I hope you have a lovely day & that Starbucks appreciate how much of a great employee you are!

Friends needed coffee. I took them to coffee. Didn't even have to get out of my own car. A++ Card machine on a stick is in dire need of a clean. Needed a tetanus shot after paying, but everything else was great.

Great atmosphere, coffee superb every time. Ham & cheese croissant and the tomato & mozzarella panini are my favourite food items. Staff very friendly and go the extra mile.

Wonderful staff, friendly, pleasant, polite and always working hard especially Dawn, Michael and the rest of the team.

It’s a nice place to meet for a coffee. There are people on their laptops.

Visited white rose branch,staff fantastic,made a good start to my day.

I visit here quite often with my friends and it’s always a mess on the tables. They prioritise the drive thru over the customers in the store. Always slow at serving at the tills and never ‘thanks for waiting’ or a polite tone. Its cold in the actual place as if they don’t turn the heating on and they’re always chatting to each other

Cappuccino was bloated cup of froth without any texture. Really poor compared to what you get in town with the independent coffee shops.

Great place to stop and have coffee and it's dog friendly 🙂

Bit pricey but the quality was as expected.

Ordered online went to collect and got given a brownie for the delay. Very sweet n caring staff

Placed a rather large order of 9 drinks, very efficient service, and Matt on the till was really friendly and festive. First time visiting, will be back again. Thanks for the great service.

Decent enough cafe and the staff are nice. It has a great covered smoking area but it is never cleaned. Shame really, great facility ruined by lazy staff

Toffee Nut Latte off the Christmas menu was really good. Clean store, friendly staff.

Slow to be served, slow to get drinks and none of the tables were cleared of empty cups, etc in the entire time we were in there drinking

Called Saturday it was like the staff didn't want to be there and slow service But lovely coffee

some of the staff are great, but today I was served by rude people, they served me without saying please, thank you or sorry (because they forgot part of my order), they gave me the order without saying a word, I feel like they ignored me, I felt bad about it.

I come here alot and spend a fortune on coffee as I like it as somewhere to go late at night. Im asking myself why as the majority of the staff do not seem like they want to serve you. Only one was friendly and made me feel truly welcome, though she said she was leaving for University. Even the manager, the short bearded bald one blanks me, no acknowledgement whatsoever despite me trying to start up a conversation. Frequently the tables are left cluttered. I sit in there for long periods and there is never any attempt made to clear them or a request to do so by whoever is in charge. Called in tonight and the floor is disgusting. Had to clear my own table which was chock full of empty cups, plastic and wrappers. The noise from the music is too loud though not as much as the Snowhill and one, which I also frequent. Nit the first time I've had cause to complain about this place

great that it’s open 24 hours, little to no queues and nice drinks.

A Starbucks that is always there for you - friendly service and late opening hours make it perfect for meeting up with people.

The coffee was lovely, but the interior was disappointing. It could have been comfier, and it would have been nice if they had posted that the ladies were out of order rather than let us all think it was in use for over an hour and presume we would use the disabled toilet.

Came by a while ago and Rue was so attentive and made sure my order was made correctly! She was a real asset to the team and the drink tasted lovely

Excellent fast service, the barista Tiernan was a great help and extremely accommodating to my mother who doesn’t speak English👍

I didn’t like the idea it was in a cinema and that it wasn’t separate. The noise was noise and didn’t feel welcoming. And because of the cinema it smelt quite bad in there.

Iv been going here afew years now and some off the staff are amazing so I went the other day to the drive through and wow was so disrespected and called a lier the manager come out and told me it would be reserved I went bk today and there she was never will I use this Starbucks again if u want bad service then please go ..........

Peaceful not busy and good staff

Excellent customer service. Indiya the manager was friendly and cheerful, chatting to my grandson. Great atmosphere and so clean. Will definitely go again

Excellent customer service. Very clean. Very happy staff who can’t do enough for you. Inside and outside seating. Plenty of parking. 24 hours. Indiya the manager was lovely. Will definitely go again cx

Great little spot and very handy. However it's about time they gave that car park a sweep. Just one would sort it for a while. Very messy!!

Awesome refurb, loving the new look, so airy and light - nice one Starbucks

Go here often, lovely coffee and pleasant helpful staff

The best frapps ever. Nice and friendly staff. Good place to sit. Opens 24 hours.

Nice coffee, nice cake, miserable staff.

so first of all the frappe machine is always off when i go after 10 however it’s a 24hr starbuck i’ve come on a drive to leeds and come to this starbucks and they don’t have what i want. second of all i ordered and she didn’t put my order in and got it wrong. so disappointed for this experience and i wish i don’t have to go throught it again. i wish i could rate this a 0 but i cant i’m so disappointed as i didn’t get what i ordered and they were rude!

Indifferent staff, poor atmosphere and hygiene. Appealing that they don't accept the Starbucks rewards card. Will go to Costa next time

Nice starbucks. They also do drive thru. Limited parking. Comfy seats. Fairly quiet.

Very friendly staff, good atmosphere and clean toilets.

Thankyou starbucks!!, my daughter left her dumbo toy here today and we got it back. Thankyou so much!!! Also drinks we had were great, iced blonde white mocha was perfect and my daughter loved the new blue drink!

Used the drive thru so cannot review service inside, however one of our drinks wasn't made & was told by cashier to park up & he would bring it out... long story short ended going back to drive through pick up to investigate after 10 minutes wait & the drink was just left on the counter ! Not best pleased.

I have gone to Starbucks since I was a little girl but recently I have had some issues with the service and the app! I would like to complain about the Starbucks near Whiterose, Dewsbury road , Leeds, A653, LS27 8PU. Last night about 21:40PM 11/03/23, me and my boyfriend went to the drive thru to get some drinks. We always get Java chip Frappuccino’s. When ordering the person with the glasses we assume seemed to snigger when I was ordering my boyfriends order as he prefers a really strong coffee. My order was a ‘Large Java chip frapp with almond milk and vegan cream and my boyfriend wanted a Large Java chip frap but instead of frapp roast a triple espresso with skimmed milk and normal cream.’ In my eyes not the most confusing or out of the ordinary kind of order. We drove round and got our drinks I always double check his just in case but when leaving he took a sip and couldn’t taste coffee. I tried mine and it tasted of coffee more than usual and said 4 frapp roast? Not sure if it usually does. I drove back around as the weather wasn’t nice. We got no apology and we felt bad for expressing that you just couldn’t taste the coffee. They made it again and took a while. There was no apology at the window again. Bad customer service from the staff working that night. We drove away and there was no chocolate sauce on his as there was mine. It may sound petty however we are paying customers at the end of the day and if it has chocolate sauce on the website it should in person they wasn’t busy Maybe 4/5 cars altogether that we saw in the 3 times!!! we went round. Again drove around just taking the mick at this point. AGAIN no apology from the staff I have worked in customer service for years and that is not good customer service. I have always liked this Starbucks for the opening times and when I’m by Whiterose to treat myself but I am reluctant to go back after this. Another complaint I have is a few months ago I heard about the app to get points. I thought great and downloaded I go to the Starbucks near me a lot as I love the coffee. However I thought the points system would work on food also. It is 3 points for every drink, fair enough. But I spend a fortune at Starbucks and realising that the reward coffees can expire I disagree with. I had 2 the other week went to the Starbucks near my work and they had gone I never knew they could expire and another joke in my eyes again with the amount of money I spend here. Also the fact you can’t get food or anything else but drinks free on the rewards, even though I’m spending again a fortune here is not right. I am genuinely thinking of going to Costa in the future.

Absolutely disgusting service today. Ordered 3 coffees to drink in, went round a few tables that were dirty. Asked for one to be cleaned and waited. The staff cleaned more of the serving area and took a plastic box to the back to clean. I got sick of waiting, went round 5 more tables which were all dirty, I asked for one to be cleaned again, was met with total lazyness and excuses and questioned why I was complaining. I got frustrated and was told I was rude. One staff member scoffed and walked off into the back while the other said they were short staffed. There was at least 3 staff and only 3 customers in. Shift manager came out and the staff started to say they were busy when we walked in. Not! 2 of them were stood talking and joking. Got a refund from shift manager while staff poured the drinks down the sink. Absolutely disgusting that so many tables were dirty when this place was so quiet and staff are talking and then for them to be so disinterested when the complaint is made is just incredible. This has turned into a rant, but what is one to do to sit at table that's clean. It's not much to ask.

10/10 recommend.the worker Emily is so nice when she was serving me.great service❤️.

No body in yet tables have dirty plates on. 3 staff behind counter.

Slow (but very polite) service due to only one team member working

the coffee is always cold never get enogh hot

Not been for a while, but was pretty disappointed at the cleanliness Service was good But 4 staff behind counter just chatting whilst tables were piled high with dirty dishes, coffee down the walls and just looked generally grubby Was quiet so no excuse for general cleanliness

Been a few times late evening. There's a girl who works there who is very unprofessional, she is an Asian gir.

Chilled out coffee after the chaos of the WR. Nice little detour on the way out. Didn't have everything we wanted, but I think it was because it was the end of the promo run.

Too slow way too slow sat in drive through too long.

Looks great since the refurbishment, staff are ways great and the coffee is consistently good

I did a doo doo in the disabled toilets. A guy with a broken leg tried chasing me but I broke his other one so he couldn’t catch me. Great success, have 5 stars 👊❤️

We used the drive thru here usual great coffee and staff at window was friendly and I learned what PSL badges and cups was all about. Pumpkin Spiced Latte 😁

Poor service , painfully slow . No customers, no cars on drive through and yet 4 staff just ambling along. Poor Uber Eats guy made to wait 10 minutes for them to make his pick up. Staff look scruffy and spent 10 minutes talking to 2 girls at counter. Come on Starbucks surely for the prices you charge , your staff can do better.

Shoutout to Max who was very helpful and polite, drinks on point apart from the hot chocolate which tasted watered down. Reason for 2 stars is the baker’s cupboard was heaving with flies, really need to sort this issue out! Max was kind enough to fetch us some from the back storage as we would not dare to eat the ones on display.

Customer service they aren't quick enough.

My drink was a bit too sweet ..staff are friendly and welcoming

This coffee shop is freezing 🥶 layers are needed if you plan on stopping in. Every customer was sat with coats on arms crossed and shivering, not a very enjoyable experience. Nice coffee though as always. Turn up the heating P&T

I little slow moving in the drive-thru lane…..but defo worth it! ☕️ Disappointing visit on 31st July….got to the counter and told there would be a 20 min wait for drinks as cashing up the tills - even though paying by app! Young lady was apologetic and very polite….but cashing ALL the tills up at the same time? Really?! 😞 Two visits in two days….very slow service (when the store staff aren’t all outside at the same time) and two undrinkable drinks! Need to put more effort into what they are paid to do, rather than messing around!

Calm relaxing very clean beautiful lighting place friendly staff x fast service

Air con always on in the middle of winter absolutely freezing 🥶 Take a blanket with you. Not nice atmosphere.

Great coffee, good quality food and friendly staff 👌

It would be nice if when sat waiting for drinks to be made they brought them to you instead you have to get up and get it your self

Ordered a grande latte to take out. Was charged more to take out. Approx 1/4 full cup with latte rest froth. More a cappuccino than latte. Young lady who served me no smile, no sense of customer service. Looked miserable and fed up. Not impressive at all. In fact 1 star probably too much given the total experience.

They cheated about the order. I ordered and paid something specific, brought something different and when I complained they said they didn’t have what i ordered!!!

Super clean Starbucks and very friendly staff

David is extremely rude, rudest experience ever. We were laughing and joking amongst ourselves, and he came to the window and started shouting at us. Customer service is absolutely zero. I've been here a few times but was not expecting this.

Hot milk with some coffee. Prefer Neros.

The staff here are really nice, couldn’t do more to help me. 10/10 service and my coffee is always perfect

I asked for a ice coffee and she told me police can here al the calls and I did not dod any thing then I called her agen this time my friend spoke and she was kind to her and this is discussing behaviour

Called in Drive Thru for their Cookies & Cream Frappuccino.. absolutely delicious, great service at the drive thru and shears very friendly.

Love this place especially the frapps all stand are ao nice

Quick service, polite and friendly staff.

Very smart after refurbishment. The staff are extremely pleasant and helpful it's noticeable compared to previous visits.

Recently refurbished, standard Starbucks cafe

Visited on a Friday late afternoon, i was the only customer there at the time, it seemed like I was more of a nuisance to the member of staff who was reluctant to acknowledge me stood waiting. Too busy checking sell by dates on goods than give me a simple quick "hi won't be a minute"

amazing experience, tom was so helpful and gave me a birthday cookie!

The staff here are so wonderful and kind, I spent half the day today writing my university work here and honestly the treatment I received from the staff was beyond what I expected! Thank you everyone :)

The slowest drive through Ive been to had taken nearly 15 mins to serve 4 cars.

Purchase something everyday but recently new staff dont seem happy to see us,don't say thank you ,think I will boycott starbucks soon, young women was rude got my order wrong then said my card was declined until I chipped in my pin which she should of suggested very poor customer service as they ask the same question again no matter how clear I say it, they say on website 24 hrs open but when I get there at 12.00 they are CLOSED NOT 24 HRS

Slow service but Eggnog Latte was Awesome

Poor customer service on multiple occasions.

Massive thankyou to the young lady today, for helping a very fussy vegan woman .I couldn't make up my mind .You allowed me to change my drink , as it wasn't to my liking. Thankyou so much Vegan Cream/ Oatmilk Hot Chocolate Changed for Extra hot oatmilk lattee Thankyou for being so very kind Sandra Hayton Xxxx

I arrived at the store today around 230pm. The person serving me was abrupt from the outset. I was placing a medium sized order. Instead of asking me if that was everything the staff member bluntly told me the total price after each time I added an item which was frustrating as I was ordering several items. I also wished to pay for a frappuccino for my son who I was collecting from school roughly 45 mins later. As I did not want the cream to melt and drink to be spoiled I requested that it be made 30 mins later so I could take it on my way out. I had done this a few weeks earlier with no issues. The staff member asked me to come back place the order and pay seperately in 30 mins, I explained I did not wish to do this as there may be a large queue and I could not risk being late collecting my son from school. The staff members response was that I could pay now but she could not guarantee she would remember and that I would likely not receive the drink. I also had a negative experience at this store the week prior to this. I attempted to place an order at the drive thru but was told by the staff member that they could not hear me. I could not reverse out of the drive thru as there were other vehicles behind me. I waited in the queue for approx 15 mins. When I got to the window I explained I was unable to place an order as the member of staff had been unable to hear me. I was then asked to drive round the drive thru again as there was a queue instead of letting my place the order there. I felt this was unacceptable especially as I had already wasted the majority of my break stuck in the queue (I work in a local GP practice and had to be back to see patients). I have never had any issues at other starbucks stores and wondered if there was a reason for the abysmal customer service? My regular Friday afternoon starbucks was welcome respite from the pressures of working in the NHS but I will now take my custom elsewhere. The cineworld starbucks does not accept my starbucks card due to being affiliated with the cinema and there are no other starbucks within a distance that allows me to be back in time for my afternoon patients.

I always visited this drive thru but got sick of how the staff are towards customers. Have become very rude and always miserable. Have no customer service skills and simple manners. Most staff need training again. Especially the evening staff - every time I visit on a evening they always sound tired and unbothered .

Very slow service at the drive throu

Good Starbuck coffee as expected. Nice that it's in its own building next to the White Rose centre so you don't need to go into the main centre. Starbucks are always slightly cool in temperature, so bring an extra layer. Also good that the car park exits directly towards the John Charles Aquatic Centre without having to get involved in any complicated junctions of the shopping centre.

Tierney what an amazing awesome guy

A 24hr Drive Through or open until 10pm. Very convenient.

Very busy cafe, useful as it has covered outdoor seating as well as indoors.. nice toilets, disabled easy access in all areas. Expensive but excellent food and coffee. Good selection of interesting other drinks.

It's opened 24 hours that's why the stars. Coffees are mehh 😶

Staff friendly. Coffee as you'd expect, bit cooler than normal but it is like a freezer here. To Frank it could be cleaner, 3 staff on and no one has been out to clear tables.

Very welcoming staff and really nice atmosphere 👌