Starbucks in Falkirk

So, I have just walked out after standing for ten minutes and two people served before me who came in later. Even after the server was told I was first by a colleague she still ignored me and served someone wearing hospital scrubs first. After a not very nice appointment at the hospital I feel staff should.be a bit more attentative as to who is coming in. Seemed to have their head in the clouds

I visited at 11.50am Sat 3rd February. No queue..4 young girls behind the counter. I was totally ignored. After a few minutes of this abject rudeness I said" Excuse me" and eventually I was addresses by a server. I told her the service was a disgrace and left without buying anything. Staff training urgently required.

The service was extremely slow. Three members of staff initially, then one girl "disappeared ". Felt sorry for hospital staff waiting, as some of them were on their break and average waiting time for coffee/tea was about 10 minutes! Hot Drinks were being served in disposable cups. I was annoyed that customers were bring charged 5p per cup. I queried this with the girl who served me and she didn't know why we were being charged. I intimated that had the drinks been served in the regular porcelain mugs, we wouldn't have been charged, so why charge everyone for paper cups? Shame on Starbucks for charging this extra amount on top of the price of a hot drink!

Such a good vanilla latte that I had another one an hour later. Served by the lovely Lauren, thank you!

Coffee and food always good Exceptional customer service. Lauren is always lovely and regardless of how busy and stressful the shop is she always has a smile on her face!!!