Stanley House Hotel & Spa in Ribble Valley

Went to the spa as a standalone afternoon tea and spa package. The afternoon tea was quite lovely, but the spa was just okay, and not really worth the money for it, slightly nicer than one attached to the local public swimming pool, but not double the price worth. Pool was pretty heavy on the chemicals, giving me sore eyes. Sauna and steam rooms were quite reasonable. Staff were lovely though, no reflection on them. Spa was nice enough as an add-on if you were staying as a guest in the hotel, but wouldn't recommend as a standalone experience.

Do not book this place for an event, a shambles of a day. I booked the mothers day Abba event for me, my mum and sister. People walked out of the event due to not eating or having to wait more than an hour for food before Abba came on and when Abba did - they did 40 minutes after coming on late due to people still waiting for food.. We did not bo enough food after a 30+ minute wait in which half of the food was not available and the food was nowhere near hot. People tried to gather as much on their plates after waiting so long. We have been told by Chris that it was operational challenges which is why there was chaos. I would be interested to know given there were 300+ guests, how many staff were supposed to work on that day because having 7 members of staff including serving, the bar and hostesses is nowhere near a situation where a few people called in sick resulting in few staff. I stand by that they clearly wanted to make a significant amount of money whilst cutting corners in food and staff. They also placed your staff in a terrible position, where some individuals were shouted at and in one case, resulted in your hostess being in tears. There was no manager around and it's ridiculous that management left it for staff on the day to deal with the fall out. I bet they don't have operational issues when they have a 300+ wedding. Whilst the act went ahead, the bitter taste in everyone's mouth from the chaos that was the food situation resulted in no one enjoying themselves during the act and even resulted in a boo from everyone when the act asked us to thank the staff. I have never visited Stanley House, even though I live in the Blackburn area, and i'll be honest, this experience has left a sour taste in mine and my families mouth to be offered a voucher to use at your establishment is nothing more than offensive for what took place that day.

Absolute shambles of a Mother's day event. Over hour and half wait for buffet queue lots of people didn't actually get to eat as ran out of food. Manager hid in kitchen and wouldn't come out. Totally spoilt our mother's day. Staff not interested in customers and not remotely interested in food allergies which where rang through three weeks before the event.

Just had the mothers day experience of Brunch with an Abba Tribute band! Not the best experience!!! Ran out of food, the worst service( and it don't blame the staff) management were no where to be seen!!! Almost everyone complained.....The group were OK but only did 50mins instead of hour and half. This was a gift from my daughters so felt really bad for them.....won't be returning!!

Mother’s Day Brunch, absolute disgrace. ‘Ultimate 2 Course Brunch’ what a joke £25 to queue for a poached egg or mushroom on toast. An hour and a half of standing in line still no food and then they ran out, never saw a sign of the second course, didn’t manage to get anything to eat at all. Wouldn’t say the tribute band were amazing either, inappropriately dressed for a family show. I would hope that refunds will be given to all those that have had their Mother’s Day spoiled, this should have been a day to remember spending time with the special ladies in your life and not remembering it for the shambles it was. Such a shame as the location is beautiful.

What an amazing venue, I visited for a spa trip with dinner and breakfast, the spa was one of the best I have visited and the food was excellent. I have food intolerances and I was made to feel very comfortable. All the staff were welcoming and friendly and the house and grounds are beautiful.

Wonderful place in lovely grounds. Massage was amazing. Sadly, our day was shortened due to a staff shortage, which couldn't be avoided. So we missed out on a full massage and facial. We would like to experience this. Thermal rooms were lovely, and the spa jazucci was very pleasant. There is a need for more towel and dressing gown holders downstairs, and more dry towels readily available to change when the others are wet. Food very nice.

A beautiful place to stay, we booked the Sunday retreat, 2 hours in the spa with your own allocated changing area, Sunday lunch and overnight stay. The Sunday lunch was lovely and they cater for gluten free and allergens, service was a little slow even though it was quiet in the restaurant, the food was really nice and well presented. A bottle of fizz is £40. The bar lounge area is small but lovely just lacked a bit of atmosphere.

Spa staff pleasant ,helpful. 4pm to 8pm Spa poor no maintenance obvious,lounger broken,left 3.no salt in salt steam room.no lights working in one steam room. Very poor dining experience. Asked if all choices on menu inclusive with spa package. YES.was the reply. Came after 10 mins for order. Asked for fish chipsplease. Answer have had none all week nor any fish pie. So come steak....... A long while later 15mins was told my colleague misinformed re all menu inclusive with spa package. As you now chose steak xtra 10 pounds each to be charged. Unbelievable obviously untrained staff ,we changed to burger 🍔. Was mince in bun .not good Waitress knocked partners prosecco glass over when collected starter dishes.No offer of would you like another????. Hence we left never to recommend or return.Only 1 other couple dining.????. Since have seen other reviews and no change......would give 1 star all round. Kathryn

Spa package was fantastic then evening meal was mouth watering. I'll be back very very soon

We had a one night stay in January 25. The place and the hotel looks beautiful and modern. However we had have a not very pleasant stay. Firstly we were place in a room with accessibility that we didn't asked for, with all of the equipment in the bathroom that we didn't need. The wet room, got very wet after a shower and it became slippery, we needed to use the bigger towel on the floor to be able to walk safely. The kettle we had to plug it next to the bed. Furthermore, the TV didn't work, we were supposed to Chromecast, which we tried but it didn't work very well. We think it is too expensive for what they offer. Definitely we will never recommended it or comeback.

Amazing place for night stay and spa in lancashire

Not stayed as a guest, but had a spa day package inc. treatment and lunch and really loved this place. Great thermal suite, v clean and with little touches like extra towels, free drinks in the relaxation lounge etc. Very friendly and helpful staff. Lunch was generous and v tasty!

What an amazing experience. Worth every penny. Had the two hour thermal experience with a glass of fizz and light lunch. Staff are fab at their jobs, especially Rodriguez ( hope I've spelt it correctly ). He went over and above, very attentive, what a huge asset to the team. He was brilliant. Both courses ( soup and chicken) were presented beautifully and were stunning. Location and buildings are gorgeous. Wish I'd discovered this gem sooner. I will be back.

Had an afternoon tea and spa package with my daughter, afternoon tea was deffinetly NOT worth the price, dry sandwitches and the chicken filling was also dry ,not a very fresh scone too..a little dissapointed. The spa was nice and so we made the most of it.

; of us ladies We stayed here on a spa break Thurs to Fri We stayed in rooms 17 and 18 the rooms well what can I say … Beautiful spacious modern clean well stocked comfortable The dinner service was made faultless by the server RODRIGO Who is an asset to the establishment And the food was delicious The spa is equally as spotless The treatment was very relaxing and the spa staff were just lovely and helpful We shall be back

It was wonderful, I went on a thermal journey it was perfect.

I recommend this place to everyone the staff was so lovely and the room was so nice and comfy and we down to get breakfast in the morning and we was served by a lady in a headscarf (I’m so sorry I forgot her name ) she was so professional and so lovely she made me feel very comfortable she need a raise all the staff do

Christmas present from my daughter. Twighligh deal. 2 hour soa & 2 course meal. Excellent

You have 364 days to change your mind if you were thinking of coming here for Christmas Dinner. A million miles away from the standards held there years ago. Barely roasted vegetables, luke warm, clueless staff, devoid of any atmosphere. Wine with your meal? Drinks with your meal?....forget being asked. Just avoid.

This is such a lovely place. Stayed one night for a wedding holding at the glass marquee. We stayed at the Manor House. Room 10 is really nice. Spacey with a cute recessed window and a nice view of the courtyard. The bathroom had both a footed tub and a shower. Breakfast was pretty much continental. Was glad to find they had halal sausages.

Lovely location with beautiful function rooms and a stunning Christmas tree in reception. Food was lovely but having pre ordered was disappointing that it wasn't all served together with many waiting for starters and one person waiting a long time for the main. Staff were super friendly though and very apologetic.

Amazing back massage from Kanwal - thankyou!

Amazing place for a spa break, we received 1st class service the facilities are beautiful. Maahira who served us in the restaurant was so attentive and pleasant. Will be returning soon.

We had a fantastic 2hour thermal and facials for a 60th birthday. Would highly recommend, nothing was to much trouble and staff very friendly and helpful.

Booked a spa day, upon arrival the receptionist didn’t even greet us with “hello or welcome” no conversation at all. Didn’t make us feel welcome, very blunt and rude. I had also tried calling multiple times prior to coming and they do not pick up the phone. The spa was overcrowded, not relaxing at all. One lounger is also broken so there isn’t enough space for people to sit down. When we was leaving again receptionist didnt say goodbye or Thankyou or make any sort of conversation. Disappointing experience and not worth the money at all.

Fantastic night on behalf of Sam & Pancreatic Cancer

Visited last year with my mother-in-law and sister-in-law and had an amazing experience with the "A Taste of the Spa" package, so suggested Stanley House to my friends for our annual spa day. It's a stunning location and the service was as friendly and professional as it was last year. However, one of the steam rooms seemed to have something wrong with it as we were sat in complete darkness other than the lights under the seats, and one of the heated loungers was out of order. Obviously, these things happen and it can't be helped, but as it's a very small spa anyway, I did feel it took the shine off slightly compared to what I experienced last year. My main disappointment though, was the spa lunch. The menu was a lot more limited compared to what we were offered last year. And then after bragging to my friends about how big the Eton Mess was that we had last year, (it was a huge mountain in a bowl!), ours came as a little dollop in the middle of a tiny, rectangular plate.. Considering that the price of the "A Taste of the Spa" package has increased, it looks like you're getting less for your money now. The service at lunch was also very slow, and it really wasn't busy at the time either. I have to say the waiting staff were all very friendly and professional though. Considering that The Woodland Spa have just reopened after the refurb, and being close competitors, you'd think that Stanley House would be on top of their game now. But unfortunately for me, I feel like standards have slipped slightly, and felt a bit disappointed with my visit yesterday. My friends however enjoyed their visit, but obviously hadn't been before so didn't have anything to compare it to. I really hope that the management team take note of the recent reviews, and can get the spa and hotel back up to the high standards that their returning customers expect.

Lovely location for a wedding we attended. Staff were pleasant and attentive, overall a nice experience

Mould in the rooms filthy Absolutely disgusting Would not recommend this place Cheap condiments in room if any. Staff with foul attitude spent 450 pounds on a one night stay with food and breakfast included including a meal. Mentioned to staff about my awful experience told I would be refunded. Then was refused. Avoid. Spend your hard earned money elsewhere.

The Spa was lovely and was very relaxing. The staff were so friendly and the services they offered were amazing. However I have to say the waiting times at fred's was very slow. But apart from that we had a very good time

Well what can I say the rooms are not to high standard the reception staff for example the Asians have no manners theirs no hospitality skills the younger staff need to go to posh hotels to learn how to greet and talk to guest the rooms are dirty so much dust not enough toiletries had keep asking For water towels breakfast choices are very limited such as no honey for porridges or lemon slices coffee machine doesn’t work properly no sauces either have to keep asking . I must say the SPA staff are amazing they go up and beyond to your needs lovely sPA and the staff make you feel welcome I wish the younger staff members were trained like this

loud drunks at night singing and arguing at 2am apart from that it was a good hotel

Stunning hotel nestled in the countryside. I had my wedding here and I could not be happier choosing this place for my family and friends to stay. Maddy at Reception was incredible and she helped us patiently which is why I ended up staying at this hotel. I had 10 rooms booked and I have zero regrets.

We attended a wedding at the glass marquees. Beautiful and elegant setting, lovely food and beautiful scenery.

For me the location was ideal. Just 15 mins for the business and a great place to unwind. There were a few weddings which made the parking a little congested. But otherwise immaculately kept, grounds and rooms.

Would recommend the experience. Beautiful setting and lovely grounds. Photos and description of room at booking didn't match the room, so that was a bit disappointing, and the room is in need of some maintenance and touch-ups. But the breakfast was nice and the estate is beautiful. So, I would recommend booking directly with the hotel.

Hafi looked after us for dinner. She was a superstar!

I had a great nights stay here, the grounds were perfect and the hotel facilities were awesome too! The checking process was easy and the front of house staff Maddy was great! Really helpful and sorted my booking for the dinner, my only disappointment was that the spa was closed as it was a ladies night only, it was the main reason I booked my room here. I will be back in the area in November so hopefully the spa will be open that time.

We were 5 ladies who were celebrating a 70th birthday in the Spa followed by various treatments and a light lunch. The treatments were lovey, from full massage ,mud treatment to facials all were enjoyed . The lunch was lovely,service was good and the staff were attentive. Hence the 3 stars Now the Spa ....It was very underwhelming and disappointing. There were 11 people including us.3 experience room (one was out of order) 4 loungers ,were not enough.No cotton pads to remove make up ,and no bin ,once the cotton pads were brought for us .There was drinking water in the Spa but we couldn't tell the used glasses from the clean ones. Once we had finished in the Spa there was nowhere appropriate to relax ,we were just sat in the same room ,where we filled in our forms.No low light relaxing area/beds ,just upright chairs to sit in .We had to wait between the Spa and the treatments and we thought we would be relaxing in a more appropriate area.The Spa was very disappointing all round,and we mentioned this as we were leaving .

Lovely spa day with my daughters. Pre light lunch with prosecco was soo delicious.

The food was very poor. This was my fourth visit and again I was less than satisfied. We spoke to the servers who confirmed they had a recent change in management who have made changes to the menu, which have not been successful. I will not be visiting again.

Recent stay for 1-night in the manor room with spa access. Positives - Beautiful room. Good amenities in the room itself. - Beautiful location. Negatives - Spa - only had one pool, 2 steam rooms and 1 sauna - very limited amenities here. Staff was a bit rude, we stayed 10mins longer than our allocated time and were asked word by word “will you make your way out now”. Never had this experience in any spa before for a 10min overstay. Could have been handled much better. - Food - Ordered a dessert through room service. The cheese cake was £9.5 and tasted terrible. Attached picture. Overall, much better options available in the area such as Crow Wood hotel or Ribby hall. First and last visit here unfortunately.

Our wedding day at Stanley House was nothing short of magical, and it's all thanks to the exceptional team and our incredible wedding coordinator. From the moment we stepped foot onto the grounds of Stanley House, we knew we had found the perfect venue for our special day. The beauty of Stanley House speaks for itself. From the stunning architecture to the picturesque gardens, every corner of the venue exudes elegance and charm. It provided the most beautiful backdrop for our celebration, and our guests were in awe of its beauty from the moment they arrived. However, what truly set our experience apart was the exceptional service and support provided by our wedding coordinator. Throughout the entire planning process, she was a true gem. She listened attentively to our vision for the day and worked tirelessly to bring it to life. Her attention to detail was impeccable, and she went above and beyond to ensure that every aspect of our wedding was perfect. Even when we encountered a few unexpected challenges along the way, she was there to offer guidance and support. Her calm demeanor and reassuring presence helped us navigate through any obstacles with ease, allowing us to fully enjoy the journey leading up to our wedding day. On the day of the wedding, both our wedding coordinator and the deputy general manager were absolute superstar’s. They flawlessly executed our vision, ensuring that everything ran smoothly from start to finish. Their professionalism and expertise were evident in every aspect of the day, and we felt completely at ease knowing that they were in charge of running the day. Thanks to our dream wedding coordinator and the entire team at Stanley House, our wedding day was everything we had dreamed of and more. It was a day filled with love, laughter, and memories we will treasure for the rest of our lives. If you're looking for the perfect wedding venue with exceptional service and a dedicated team, look no further than Stanley House. They truly are the best in the business. Words will never fully express the depth of our appreciation, from bottom of our hearts thank you to everyone at Stanley House for giving us a day we will never forget.

Overall, the stay was pretty much a catastrophe from start to finish and I am incredibly disappointed that our treat weekend away was ruined by so many things. But also I am really quite angry about much I paid for this Fawlty towers experience. We had specifically booked a Woodlands room but had to stay in the Manor. Food and service was terrible. Spa was ok but one sauna out of order and no ice. I would never ever stay here again. If you expect quality, class and luxury, this place is not for you

Spacious wedding space and environment