Based on 5 opinions finded in 1 websites
Based on 5 opinions finded in 1 websites
Nº 974 in 1489 in County Durham
Nº 167 of 228 Other cuisines in County Durham
Opinions
We visited this morning for coffee, cake and ice cream with the family. Gorgeous place, excellent food and very friendly staff who made us feel very welcome. Lots of measures in place re Covid - felt very clean and safe.
Catherine C . 2020-08-11
MORE AT TripAdvisor
It's a bit of a climb to reach the ice cream parlour but once up there it's a lovely looking place, with perfect decor for what it is. Nice range of flavours available. We decided to make our own sundae's and they were delicious. The place was kept clean and tidy and the member of staff who served us was nice enough.
katiemZ7961BQ . 2020-08-03
MORE AT TripAdvisor
We’ve been a couple of times and have never been disappointed. The decor is fun and retro and the ice creams and milkshakes are great. The flavours are brilliant and prices are so good!
thetravellingkathryn . 2019-06-18
MORE AT TripAdvisor
I went in with my mum and brother while visiting my sister at University. The staff were really lovely and attentive. The ice cream was really nice and there were plenty of flavours on offer and tasters were available as well. I would say have the 'make your own sundae' because it means you can have three different scoops. I would definitely recommend it to anyone.
PoppyRuston . 2018-10-21
MORE AT TripAdvisor
The young man serving was very pleasant and attentive and the decor was fun. The ice cream wasn’t great - it was icy, grainy and the pistachio ice cream lacked taste. Shame as ice cream fans we thought we had discovered a new treat.
brynnenr . 2018-10-02
MORE AT TripAdvisor
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87 Opinions
Super place to eat and enjoy good company. Eaten here many times with small or large groups of family and friends.
19 Opinions
We stopped while passing through the town wile visiting the area. Food is unique and delicious. Not your average pub grub. We had the mixed grill in their signature peanut and lime marinade. Absolutely delicious and tender. Never had anything quite like it!
197 Opinions
Three of use had an enjoy Sunday lunch, great friendly service, nice place with the staff looking after us, well. Food reasonably priced with excellent beef. We will back.
1433 Opinions
Had a surprise wedding dinner there for my daughter. Greece and the team were excellent in looking after us. Great pub with good food and lovely atmosphere
25 Opinions
Ordered caramel waffle latte and a Chelsea bun for myself, my friend ordered a vegan coffee and cake, by the time we’d picked up our cakes my friends’ vegan coffee was ready and a queue of people had formed so we took a seat and waited, and waited and waited. So having seen so many customers come in and get their drinks instantly I went back to ask for my caramel waffle latte, first of all I was told it had already gone out and the assistant was kind of trying to ignore me as she just continued with more orders, then she snapped ok I’ll make another but she continued with other orders and as the next person she called returned to the counter with a coffee she’d had some time and been drinking, the Starbucks assistant took her cup and tried to pass it to me saying it must be mine! I was horrified and said I don’t want someone else’s coffee, it’s already been partially consumed and handled by another customer so not hygienic but also we’re in the middle of a pandemic. She made me wait a while then passed a cup, looking nothing like the caramel waffle latte on the posters and not knowing if she’d topped up the other cup I retired to the table where my friend had finished her coffee & cake alone, so I ate my then sad dry bun and as I was leaving spoke to a supervisor about the lack of customer service, care and food hygiene safety. I asked for the branch number snd name as I wanted to put in an official complaint but was told the web address would find them, the assistant would be spoken to about making me wait and given a card for a free drink. I’ve mailed the complaints department but 10 days later not heard a thing - we won’t be visiting starbucks anytime soon, I don’t think it’s safe!!!