Sofitel London St James in City of London, Westminster

All good except the restaurant. I have ordered a beef steak cooked medium rate and ı did not get the quality for the price ı have paid. It was one steak that was difficult to slice and chew as it was not tender at all. Quite a dissatisfaction and when ı gave this feedback, the guy in charge of the restaurant did absolutely nothing with the feedback and ignored my feedback. However other than this bad experience at the hotels restaurant for dining, the hotel was great, great rooms and accommodation, great staff at check in and check out. I would definitely stay there but without using the restaurant

We were wonderfully spoiled in this beautiful hotel with a perfect location. Both our children and ourselves felt completely at home. The fact that our rooms were connected was very convenient. Everything breathed added value and the breakfast was fantastic.

Fantastic staff, location and facilities. Highly recommended

We stayed for 6 Nights at the Sofitel St. James. Upon arrival, the staff was very attentive and made our trip an extra special experience. The room was beautiful, clean and spacious. The bathroom luxurious. The hotel is centrally located and close to tourist attractions and public transportation. The breakfast choices were plentiful, perfectly prepared and delicious. We would gladly return to this property in the future.

Great Hotel in an awesome location with a professional, dedicated, staff.

I did not stay there ,I just picked someone up from tge airport.

Having stayed at the Sofitel Chicago, I was excited to stay at the Sofitel London St James. I was very pleased with my stay and accommodations! The staff is wonderful from the Doorman, Antero, Concierge, Morris, front desk reception and housekeeping. Ms. Harsha was particularly helpful in ensuring my special room request was satisfied. My son and I enjoyed our visit and would definitely return. Cheers!!

Centrally located, this hotel was a pure 5 star experience. And this was due, in no small part, to the staff. We will be back! A definite jewel for the Sofitel crown.

Always gracious attentive staff , beautiful decor and perfect London location . I also find the size of the hotel perfect . A quite active buzz without being a mad house or overwhelming . Very nice place to walk into from the business of St James, Piccadilly , and The West End

Really great hotel in an amazingly central location. Makes it easy to go out in town and come back to the hotel as needed during the day. Lovely room too

Super well located hotel, clean, new, friendly and helpful staff, good food and a very good room.

Absolutely ridiculous experience! The hotel room smells of smoke and is super hot…..not much in the way of care from the staff either. Expected a 5 star experience and received a 1….don’t spend the money thinking you are going to receive an excellent experience. Staff is too busy …phones take forever to be answered.

We picked your hotel via American Express Hotel program. We were extremely happy with our decision. The rooms were fantastic, the service throughout the hotel top notch! We especially enjoyed drinks in the bar and Mikey the bartender made our visit the best!

We have currently stayed the Sofitel London 4 days with my family. My son was really 100% satisfied with the kids kind room key and thoughtful gifts such as a meaningful book and candy. We have stayed a tons of good hotels all around worlds. Sofitel in London was the best!! ever!! thank you!!

First of all, the hotel staff were very polite and did their job very well. The rooms were clean and very comfortable. The location was great, it was a hotel where I was very pleased with everything. I stayed twice in 2 weeks :)

Staying at St. James Sofitel in London was a fantastic experience! The location is perfect, just a short walk from Buckingham Palace and Trafalgar Square. The service is top-notch, with staff who go above and beyond to make you feel welcome. The breakfast was delicious and had plenty of options. Despite its central location, the rooms are incredibly quiet and the beds are super comfortable, making it easy to get a great night's sleep. Highly recommended for anyone visiting London!

Great place, nice staff. Gluten- free options for brunch/breakfast. And gluten-free cookies in the rooms ☻

Unforgettable stay; exceptional location but at the same time, very quiet and with excellent access

The stay was amazing and the staff at the hotel were very attentive to our every need

Sofitel London St James always delivers with their signature great service from check-in to check out and they continue to do so during my stay. The staff may be busy but they always attend to you with smiles and grace. I am always amazed by their attentiveness to guests needs and the staff continues to deliver. Wonderful staff during breakfast who ensures that you start the day right - welcoming you with smiles and morning greetings that brighten your morning as you step in for breakfast. A special shout out to the young lady during breakfast - my apologies that I did not get your name - but you are ever so cheerful, polite and attentive. Thank you for making my day that much brighter in the morning. Rooms are comfortable and well equipped with toiletries from Diptyque. The hotel is well located being in the West End - but as it is situated along St James Street - a short distance from Piccadilly Circus and station, it is not crowded and rowdy. It's my home away from home and I will return anytime I'm in London.

My daughter and I traveled to London to celebrate her birthday and graduation and the Sofitel St. James exceeded all of our expectations! The location was excellent and very close to many tourist attractions. The staff was professional, friendly, and made us feel very special throughout our stay. The food and the service at breakfast and afternoon tea at The Rose Lounge were extraordinary! The staff even remembered my daughter's birthday and surprised her with a special cake! We loved our stay and can't wait to return to the Sofitel St. James in the future!

An absolutely beautiful property in a great area with a staff that is unequaled. Each and every person at this location treats you like a king! It was honestly difficult to leave we enjoyed the property and the people so much!

A very pleasant stay in the heart of London.

Despite we are Accor Gold member. I had terrible experience yesterday twice with the same person in the concierge. I think he was racist did not like Arab !! He gave me wrong information and didn’t help me to find anything useful as he stated “everything is booked “😪 i tried later to call and found many places by myself and my husband ended up eating in Novikove which was available not as he said. Very bad service

The hotel is gorgeous and in a great location. When it comes to the staff...I don't have enough words to describe how lovely they are. I have never been in a hotel with such accommodating staff. I highly recommend this hotel...you will not be disappointed .

This hotel is a beautiful property located just minutes away from many of London’s major attractions -Piccadilly Circus, Trafalgar Square, Leicester Square, Covent Garden, major shopping areas, Buckingham Palace, Westminster Abbey, Big Ben to name a few are just a short walk away as are a couple of underground stations. The service is impeccable, the rooms are well appointed and clean and the restaurants are very good. I would definitely return to the Sofitel next time I am in London and highly recommend this hotel.

Amazing location! Beautiful hotel. Food is excellent and the hotel team were the best. We’ll be back.

Sofitel in St. James was one of the best city hotels I have stayed in London. The staff were very professional and courteous. The room and the hotel facilities are very well presented and have more of a boutique feel than a chain hotel. It is centrally located near attractions, shops and restaurants. I will definitely be coming back.

My 5th visit but not the last! Almost perfect, my favorite hotel in London

Excellent front desk and housekeeping staff meet your every need on your schedule, not theirs. I would recommend this hotel to anyone

Our stay overall was fabulous. The hotel is in a great location. The staff at the hotel are excellent. Always smiling and ready to assist. The concierge team were best in class and so attentive, from directions, to getting taxis answering questions. The daily breakfast which was included in our package was great. Fresh food and great service. The ladies in the Rose room were wonderful. The only negative was the bed was not comfortable as the mattress seemed worn and sloped down on one side. I also did not like the location of the room as the window faced outside another building - so could not see outside and it made the room dark. All in all, I would definitely come back and stay at this hotel!

My entire interaction with this hotel got off to a bad start. As it was the London Marathon the weekend that I wanted to stay there (which I have no interest in) the hotel deemed it appropriate to raise prices by more than 45%. I was initially offered a Superior Room for £1,232 for 2 nights for the weekend - the following weekend the same room was available for £847. That's excluding breakfast. However, as this was the weekend of my wife's birthday & our wedding anniversary, in a central location where we already had numerous arrangements & after many rounds of time-consuming negotiation, a price of £950 was agreed. Still £100 above what one would deem to be the 'normal' rate. The room itself, 420, was tiny & very poorly laid out. Where to begin. 1) there was a very big TV but no way to plug one's own HDMI cable into it as is was affixed so close to the wall that it was impossible to get into the back 2) the TV was so big that there was no place for a mirror 3) there was no decent sized desk to put one's laptop & anything else on. It was also positioned right in front of the TV. So if you wanted to do any work, one was in the way of the TV. 4) there was no dressing table in addition to no mirror 5) the way that wall should have been laid out was, the fridge & the tea/coffee-making facilities should have been closer to the end. 6) A much larger desk area should have been in place, which could double up as a dressing table. The dressing table should have a mirror and the TV didn't need to be as big for the size of room. 7) The wardrobe was way too big as well & absolutely filthy up top. I was going to put my bag on top of the wardrobe (to give me more space in the room) but when I saw how much dirt & dust there was on top of the wardrobe I decided otherwise. 8) There was no view. The room faced the back & inwards - the main view was of a crane. 9) I will say that one of the staff on reception, Jasmine, was very attentive

Great location. Staff superb! Highly recommend !!

You vanish into an entirely new world at this hotel and as you walk through the doors you’re always greeted by the porter and if you venture through to the right there’s a bar that not many know about and to the left a lounge area. Classy quiet and relaxing.

Vielen Dank für den tollen Aufenthalt, den wir hier hatten. Es war einzigartig. Herzlichen Dank an Camille, die sich herzlich um uns gekümmert hat. Besonderer Dank geht auch an den netten Mann aus Toulouse an der Tür, der uns immer dem Wetterbericht entsprechend, einen Regenschirm mit auf den Weg gegeben hat, merci!

Popped in for tea, very nice indeed..

Staying at Sofitel London St James was an unparalleled experience of luxury and comfort, highlighted by its perfect location and exemplary service. The room's plush amenities and the hotel's fine dining exceeded all expectations, embodying the essence of French elegance and British tradition. This hotel is a true haven for discerning travelers seeking the finest in hospitality and convenience in the heart of London.

Fantastic experience in a fantastic hotel! Special mention to Camille who treated us extremely nicely during our stay!

Merci pour cet accueil toujours aussi agréable à chaque visite.

Great central location with an excellent team of staff.