Smith and Western in Mole Valley

Service was very good and attentive but the food was average. Desserts look and tasted heated up from frozen..........

It was my wife's birthday and she loves country and western. So off we went to Boxhill a stunning location. The food and drink was great from the brunch menu. Just the right sizes for us and our kids. It was made even more special because we took our puppy Cisco with us and we sat in the dog friendly area. A brilliant idea. The staff were really nice and helpful checking in regularly if we needed drinks or anything else. Literally couldn't fault the place. Thank you so much

Great location and view across the South Downs Great service Side plates had left overs on them when given to us (they were taken away and clean ones given to us when we informed the staff) but other than that, we had a great time celebrating my sons 15th birthday

Came to celebrate a small cousin’s birthday (8 today) … 1st visit for our family to the county and to Smith & Western. We’ve been coming for years…. Big fans….The whole family loved it …. The food, the lively atmosphere and wonderful service. Our waiter was superb and added to the fun of the occasion. Thanks for that! 😊

Staff were friendly and accommodating. Jack our waiter was exceptional. The food was great, we would highly recommend.

We stopped by with our two small children for lunch after our walk in box hill over the weekend. Booking was easy on the website. The staff were all very friendly, smiling and attentive. The atmosphere in the restaurant was great and the food was to a high standard- we all enjoyed our meals including the kids who came away full (and sleepy). Our server was Phillippa who was wonderful. She read our table very well and kept the kids drinks topped up. We don’t go out for meals very much these days but we had a great experience and will return again. Our 3 year old said “I love this place” as she dived into her after dinner icecream.

An American themed restaurant that for once actually had a US feel. Apart from the accents, it had the feel of something like the American "Outback" chain which we've visited on anumber of occasions while in the USA. The server was friendly and efficient and the food was good, being hot and tasty with good portion sizes. I had the chili con carne which was excellent. We will return and highly recommend. In fact I would urge the company to look to expanding further west, say to the Reading area where I could see it doing well.

Food was brilliant as always! Compliments to the chefs..Jon our waiter was unreal! Friendly, polite, warming. He went above and beyond!

Lunch was freshly cooked and delicious John was our waiter he was awesome really friendly really efficient and so bubbly . Fast and fantastic service price was fantastic . Your toilets are the cleanest I’ve been in in many restaurants. All round fantastic

18th birthday party for 22 people. Jack managed our whole group to absolute perfection and we are so grateful that his accuracy on taking orders was perfect. Not one mis order and bill was 100% correct. An absolute credit to S&W and would love to come back and see him in a more senior role. If he fancies a change of industry I’d happily give him a job Thanks Jack

I love this place and came to celebrate my birthday. We had a fantastic time, drinks at the bar first and then seated for the food. Food was great and big portions! Service was excellent. Only let down was the ladies toilets, they weren't very clean and stayed the same all night. It was busy, so staff likely didn't have a lot of time to do checks, but a few more checks and a clean are definitely needed.

Fantastic atmosphere, perfect for my son’s birthday celebration. Food has improved massively, great selection, friendly attentive staff. Cannot fault it. 🤠

A fanily favourite - we always celebrate our family birthdays here, amazing food and service. Staff always welcoming and accommodating.

Had a lovely time with my family here the other day. Grace went above and beyond to make our experience so special. A fabulous place to go for your birthday!!

Excellent food and service + good background western music. Steak, burger and salmon selected + salad starter and desserts

Great food and service but the parking is terrible. They don’t check if people parking in the restaurant car park have reservations and as a result patrons can’t park their cars. Most were parking and then heading off on a long walk. Despite it being a great place for lunch, it has put us off booking here in future.

Excellent service for our students with learning disabilities - very patient and helpful especially Vicky! Good menu , quick service and tasty!

Good fun and chilled, waiter was full of energy and very attentive. Table was a little sticky but was cleaned quickly. Would return

We've had dinner at Smith and Western twice in the last two weeks and, on both occasions, we had great meals with super service. The first time we were served by Philippa and the second time by Sam. Both were polite, fun, attentive and the food was really enjoyable. We will definitely return!

Amazing food cooked to perfection fantastic service well done Vicky happy cheerful nothing was too much trouble will definitely be back soon

Since I went to this western style restaurant 2years ago , it became one one my favourite places to eat as the food is always amazing, or when I want to celebrate some special occasion I always choosing this one . This month I came here with my beautiful friend celebrating her birthday and I usual was amazing, food, staff, service , atmosphere… definitely highly recommend… well done guys

Mother's day dinner great service tasty food reasonably priced nice decor and friendly relaxed atmosphere. Will return

Ansolutly awful! Never again. Gone down hill the last few years. Waiter to start with was miserable. Ordered bbq chicken and a burger with no sauce. It took for them 15minutes to bring my 2 years milkshake out. When food finally arrive the bbq chicken was fine but the burger came with all the sauces! Not once not twice but three times it took them to get it roght which was only thanks to the manager. Second time it returned exactly as they took it away- we knew it was the same as it has the ketchup added and squashed down as my husband prepared it before realising it had burger saice on the botton of the bun on the outside. It was only thanks to manager they got it right having kicked up a fuss and asked to speak to them. Manager was great but food way over priced for what it was for taste and size and service was poor! Started getting worse before covid and now I wouldnt even entertain it. Spoilt my familys evening meal which we dont have often at all. Such a shame and let down

Customer service fantastic food was served fast and hot. Only one dow side seem portion sizes have got smaller. Not worth the £32 paid I think for one meal.

Very disappointed, yes it was busy and told by our waitress as the day before mother's day they didn't expect so many people as Sunday was fully booked. So there wasn't as many staff as there would be on Sunday. Waited a Very long times for drink, then again to order food to be honest it was like a mad house ! Staff never stopped, running around. My mum 80th part ofer birthday treat as unable to travel to America anymore, the steak was so tough that she couldn't eat it full of grissle. We tried to catch someone attention but nothing, so we gave up. The ladies toilets were very wet and my mum has a stick nearly went flying. We did leave the waitresses a tip as she worked so hard. Don't think we will be back as the quality of the food was poor the restaurant wasn't that clean , the wait time was long and the loos wasn't great, so I don't think we will be back.

We went to Smith and Western Boxhill with my family, 7 people, we celebrated my husband's birthday, from the beginning nothing went as we planned, we couldn't find a parking space, be careful, after reporting it to the restaurant we were informed that Smith and Western do not guarantee a parking space, we were shocked, after waiting for 20 minutes we finally managed to park two cars and we finally managed to sit down, the table was dirty and sticky, it did not make a good impression on the guests and us, after a few minutes the waitress came to us and we placed our order, the food was served very quickly, but it was cold, the steak was chewy, it was impossible to eat it, the table was cleared quickly after we finished our meals, when we were asked about desserts, we said we were full , I was expecting the waiters to bring the belly buster birthday dessert which was ordered when I was making the reservation. Unfortunately instead of bringing birthday surprise desert the waitress brought us the bill which we didn't even ask about. After paying, when we still had half a bottle of wine, the same waitress who sat us at the table at the entrance approached us and she said we had 5 minutes to leave, I will add that the reservation was from 6 to 8 p.m. we were told to leave at 7:15 p.m., it was terrible how we were treated, and it was also on my husband's birthday, we live in Betchworth and this was our favorite restaurant, I am. Not sure if we come back very soon, I know that it was really busy that night but this is total lack of respect for the customers, I will add that after leaving the restaurant it turned out that our car was blocked because people park anywhere due to not enough parking spaces, what a terrible evening we had, I did tell the waitresses about desert and time slot which was booked for our reservation when we were leaving, she did apologize.

Have been to Boxhill before not much changed but disappointed to have to wait an extra 30mins for table for 12 (pre booked) then an extra 30 mins for some meals then a further extra time for the other two meals to turn up. Ladies toilets STILL not fixed just disabled one to use which was disgusting floor soaking and stank. BUT to top it all…. Wasn’t expecting to have to have meal with 4 dogs roaming around our table, if you are letting dogs in pleeease designate area for them and to be on a lead at all times, some customers do not like eating with animals near their meals especially when you are allergic to some dogs. Asked if had any allergens I automatically assumed it was to do with food!! I was not aware of it being dog friendly restaurant. Will definitely not be returning any time soon.

Had previously loved eating here and hadnt manged to visit for a while due to moving away. Over the past couple of months we decided to come back and give it another couple of goes, ones in the Horsham store and more recently at Box Hill. Unfortunately we have left disappointed each time. Firstly, when we went to the Horsham restaurant we had a booking for 8pm and werent actually seated until 8:45 and our food didnt arrive until 9:30 and was then lukewarm at best. More recently we visited Box Hill and although the atmosphere was fantastic as always and the staff were very friendly it was once again let down by the food. At quite a high price point I would hope for better but again there wasnt a single item on our plates that seemed fresh, it was all lukewarm and even cold in places. Perhaps we have just got unlucky with our past few visits but not sure if we will be returning in a hurry.

Staff were very friendly however the portion sizes were very small. When questioned they advised they were having supplier issues.

Came in for a birthday meal. Staff were fantastic as was the food, only let down was the lack of confident allergen practice. Mushroom allergy, ordered peppercorn sauce to have with steak, was told it was stored next to the mushroom sauce so there is a risk of cross contamination, which is not great practice, a new one should have been opened/made. Sauces came with meals, server then wanted to take the 'peppercorn' away to check it was right, came back and stated she was 'pretty sure' it was right. The lack of confidence meant we were unable to have the sauce due to fear of an allergic reaction.

An absolute great experience! From the warm welcome till the end! The food came quic despite the very busy Saturday lunch and absolute spotless! A big shout out to JON our waiter who looked after us and our furry baby You have definetely a new regular customer 🐾

Food was great. Service was a little slow but friendly staff. The only thing that was terrible was the amount.of kids literally running around the tables and climbing everything in sight , the staff tried to deal with it but it was unpleasant having kids climbing up next to us as we were trying to eat or running about everywhere.

We has a very disappointing visit to Smith and Weston (Box Hill) on Sunday 18 Feb. We booked for my mother-in-law’s birthday and we were disgusted with the quality of the cocktails we ordered, which were heavy on syrup and citrus but had very little...

I love it at Smith and Western, the music is brilliant and I have a little chair dance at my table! The food is super tasty and I am transported back to Nashville every time I visit! It was my birthday this visit and even though I am of an older generation (48) I ordered the birthday belly buster to be sung to with a country twist of happy birthday! Loved it

Lovely food but for two courses we were there nearly four hours. Service extremely slow. Took 50 mins to get first drinks. When ever we requested more drinks/condiments it would take 20 mins to arrive. Asked for bill three times then took another 20 mins...

S&W is good food. It isn't complicated food - burgers and ribs and everything you'd expect from a cowboy theme restaurant. But the quality is there, and as long as you aren't looking for foie gras you should be happy. Service is excellent. On Saturday...

I went to Chichester S&W for Valentine's, and it was, to be honest, amazing. The food was on point—I ordered way too much and ate it all and the new mineshaft above the new bar looks beautiful. The only nitpick would be that the barstools...

Booked a table for2 as my partner had never been. It’s been a few years since I’ve been so thought I’d give it a go. Never had any issues in the past with the quality of the food or service. The general interior hasn’t really...

I have been here several times over the past 8 years and have to say it’s excellent. The fun environment, attention to detail and the brilliant staff make this a fantastic venue for families or couples. The food is very reasonably priced and very good....

We went out for valentines lunch. The restaurant was not too busy which was nice. We were greeted promptly and where made to feel welcome. The waitress was outstanding she was kind and friendly. She gave us time to view both menus, however the place...

We went to Chichester s&w for our son’s birthday. It was really so disappointing, we booked a table for 5.30 as we have a young baby and wanted to eat early yet we found ourselves still sitting there at 7.30 with no food! The service...

If you love burgers, steak and ribs then this is a great restaurant. Great location and great food. The service started well but when it got busy it became very slow. It felt like there were only 2-3 waiters/waitresses for the whole restaurant which was...

I have been to this Smith and western a couple of times and although it’s not been great, it hasn’t been as bad as the experience I recently had. The starters were okay but extremely overpriced for what they are. The main couldn’t be any...

We had a birthday lunch with 2 families. The staff were really friendly and the service was good. We really enjoyed the belly buster birthday song. Food was excellent

Great plentiful meal. Honor our waitress could do no more to make us feel welcomed. Good value considering food portions. Finding out we can bring our gentle hound will be back very soon. Ps Better to book at weekends

Had a fantastic evening for my daughter's 21st birthday, the staff were great, the food was fab and considering there was 8 of us eating and drinking, the bill was reasonable. They even allowed our service dog to join us. This place does get extremely...

It was my first time in Smith and Western Boxhill and I would definitely repeat!! We went there as a birthday celebration and Jon, our host, was really warm, friendly and professional. We were 4 people and a dog, and the staff was lovely to...

Impromptu business lunch/dinner with a supplier from Europe. Thought I'd treat them to something a little unique. We were not let down. From the friendly greeting to the quick and un-fussy customer service. This place is an absolute delight. Whats more its looks like the...

I came here on the 5th for my birthday and had the best time! I’ve been here a million times before, but never for lunch! I preferred it a bit more quiet tbh! It was cozy, wholesome, food was amazing and our waitress Vicky so...

Great for family and kids. Fun atmosphere. Good birthday venue. staff were friendly. You get a 90 min slot and they serve in good time.

Very lovely restaurant, staff were very friendly and got into the country spirit. The food came out hot and tasted amazing, would definitely go back again.

Visited on a Saturday night, the place was packed. We couldn’t park initially as there wasn’t enough spaces, our table was delayed by 10 mins and it took 40 minutes for our food to arrive once we’d ordered. Staff are friendly and the food is...

Food was very hot and tasted great. Lovely atmosphere too, staff were polite. The only negative was that we waited over an hour for our food to arrive.

Had a wonderful meal catching up with an old friend who had not been to a S&W before. There was a birthday on a nearby table so the whole effect was celebrated! Good food, good service and good company.

My son had his 12th party here. Was a grear party celebration vibe. The staff were very busy but very cheerful, friendly and helpful. The food was really nice, but we could of done with some extra servietes and some spoons for the fajita dips....

When you book make sure you are NOT at one of the two tables either side of the bar. We were jostled and knocked in our seats by people waiting for their tables in a space that is just not big enough. We were at...

We came here for a bday meal for our 8 year old and we opted for the birthday pudding with a song from the staff and they gave her a hat. She was over the moon with the size of her pudding and we loved...

Absolutely one of the best places we’ve been to eat, great atmosphere and great food, staff were brilliant too , we will definitely return

Not a good experience. The level of the music playing was unnecessary. Our child had her hands over her ears and just wanted to leave. Other guests asked numerous times for the music to be turned down. It wasn’t. They were told to move. People...

Amazing place! Food was great, service was fast and great price. Our server, Sophie, was absolutely brilliant, fun and gave exceptional service.

Well what can I say, we were a party of 12 for my son's 18th birthday, on arrival the car park was packed so drove to the back of the building, that was almost empty, so great amount of spaces, Walked into the building it...

Our waitress couldn’t have done enough… she was lovely!! Made my daughters birthday very special… Food was great too!!! Definitely recommend and be back soon

Visited Chichester venue with daughter and grandson for lunch after ten pin bowling. Enjoyed the western theme environment, staff were very attentive, friendly. A mistake was made with my grandsons meal but it was quickly corrected with no fuss, so good. Not the cheapest place...

The restaurant is a great place. The staff very helpful and friendly. The food was good but over priced. Probably wouldn't go again because of that.

I went to Chichester restaurant with two friends. We all agreed the food was amazing. Service was great, staff really look after you and are really happy to be at work! For the food we were served was impeccable. Will definitely be visiting again!!

Fantastic and attentive service, delicious food, great atmosphere, and totally made my birthday. My friends and I have a mixture of physical and learning disabilities and the staff were very respectful and accommodating with our needs. It was my birthday and had the ultimate belly...

Absolutely fabulous location, great atmosphere and the food is outstanding!! Visited to have lunch on the 10th Jan and very impressed. Vicky was amazing, friendly, well experienced and attentive. Would highly recommend.

Atmosphere is great. Cowboy's and Cowgirl servers are always entertaining and enthusiastic. Weekdays is much better than weekends as it can get extremely busy and noisy on a Saturday and Sunday. Book a res before hand. Otherwise it's hard to get a table. I have...

Brilliant service from staff. Very friendly and so good with children. My grandaughters birthday dinner was a wonderful treat for her. Well done.

very good food, ambience and service. Must visit on an empty stomach so that you can finish the large food portions.

Always have a great time, great service, good food, kids love it. Staff are upbeat and attentive. :)

We have been several times! It never disappoints! Plan to return. Perfect food, atmosphere & service 👌🤩🤩

Wanted to start the New Year with a treat and S&W did my wife and I proud! Booking was easy, xmas vibe was lovely and food was perfect. Thank you team for giving us a great start to the year.

Amazing food, service, great for kids. With good atmosphere. There were a lot of us and kids, food and drinks were quick, tasted good and server was amazing.

It was extremely busy. We booked our table.for 6.45pm but had to wait until 7.30pm to be seated. We understood being New Year's Eve, but more staff could have been deployed. The Bar staff could not manage. We had to wait ages for our drinks....

Great experience Lovely staff(cowboys/cowgirls) Quick polite service. Food came fast and was great quality. The atmosphere was electric as being New Year’s Eve.

This place is in the middle of nowhere. So to our surprise car park was full. Entered, lovely welcome. The saloon was western themed. Shown to our table and greeted by our waiter. Our waiter arrived with our meals. The food was delicious!! We had...

couldn't fault this restaurant, however one particular problem was the volume of the background music which was far too loud & intrusive, having a conversation was difficult & together with all the usual background sounds & birthday celebrations all of which were perfectly normal; i...

It was ok. A bit pricey for the food. It was happy hour so it said 2 drinks for 14 but didn’t state the same drink so we were charged. Our server did take it off the bill which was good. My food was just...

We have been going to Smith and Western Chichester for years for birthdays. Although the servers are always really lovely, The last 3 visits have been really disappointing and frustrating. Drinks taking 35 mins to arrive. Food taking over an hour to arrive and then...

Great atmosphere, suit all ages. Something for everyone. Everyone was so friendly. Food was great.

We were disappointed with the lack of quality service and food we were expecting. We've had good experiences in the past but this time the food was left on the pass for 5-10 minutes, both chicken and ribs were dry asf, fries looked an hour...

Let's start by what I think necessary to my needs. Disabled parking space. We arrived on a very busy day for the restaurant and there was one parking available. That's a tick. Table ready as per booking. Tick. Drinks order taken in good time. Tick....

Long wait for food and then the chicken wings for starter were raw inside. We sent them back and were only given 6 replacements, not 8. When I asked for two more, they said we had eaten them… ! We hadn’t.

One of my mates kids requested S&W for our Xmas night out. They've never been before bit I've been a couple of times. 2 adults and 2 teens. We were shown to our table promptly and our waiter (think it was john) was friendly and...

Great venue looked very festive, yummy food served quickly at lunch time, nice staff, food a bit pricey but worth it for the venue

Emily was our server for the evening and she was amazing, very friendly and attentive, despite the place being absolutely rammed with large tables. We had a table of 5 and a variety of foods including wings, nacho starter, prawns for starters and then for...

Lovely atmosphere ,lovely food helpful staff, even was Santa there. Definitely recommend it, thank you

Very good food, all 9 of us chose from the lunch menu and had starters and pudding also. Fast service and good food. Easy to get a refillable drink.

Arrived and seated at 745pm had to ask someone to take our order at 8pm as no one come, ordered food and drinks.. 820pm no food only a drink, ask d the manager why no food, tkt was not given to kitchen… now starving.. starter...

Great food, good service with friendly staff. Very welcoming to children. A really fun place to celebrate a birthday for young or old. Make sure you come with hearty appetites.

Great evening very busy but got served very quickly by our girl she was tops as she was last year so glad to see her as she on the ball was serving 3 big groups but paid attention to us all a credit to smith...

Loved the atmosphere, super fun and felt premium, also they made a big fuss of my daughter for her birthday. Thought the food was really great too.

We had an average meal here yesterday, my sirloin steak came out lukewarm, the nachos for starters were only cheesy on top, the rest were just tortilla chips on their own, the kids meals weren't too bad, the New York burger was ok, all in...

Our daughter wanted to visit for her 12th birthday. Booking a table was easy online, we were seated quickly on arrival and despite there being only two servers, our food arrived promptly too. It could have been warmer but it was tasty and we were...

Well, where to start! We booked a family birthday meal for a family of 15, one of the group turned 13 this day and wanted to go to Smith and Western, we were previously regulars at this venue but were winding down the visits due...

Very noisy Expensive I am 64 and would not recommend it to people in my age bracket The service was good and quite fast

I had an incredible experience last night! The food was absolutely delicious, and the staff provided exceptional service. I can't wait to visit again and savor more of their delightful dishes. Highly recommended!

Great location for after a walk at boxhill. Was worried about stuggling to park but at 1.15 on a sunday there were plenty of spaces. We booked in advance and mentioned bringing a dog which they were fine with in the conservatory. Kids food arrived...

My daughter and her partner took me and my husband for a meal here. We all absolutely loved it and had a wonderful evening. The atmosphere is amazing and the service was excellent even though they were very busy. The food was amazing,huge choice,very large...