Smacks Hamburgers in Croydon

bad experience shop alway get my order wrong about the third time now and my kid have no food now this is out of order

food cold and wrong order i rang the restaurant and gt nothing but attitude.

Burgers were slightly cold, but otherwise good. Loaded fries were incredible!

I've dropped the rating after the last 2 home delivery orders and my recent visit. Hoping it will be noticed to bring back the quality of this lovely establishment. Delivery both times was a complete hit and miss. Understandable that it will not be like eating fresh at the store. But others have managed to get it right years ago. With regards to the service at the store, I've found that suggesting or up selling options with your order is lacking. While some might call it annoying, it really helps people know that there are such possibilities. It would help if the menu otherwise indicates the same. The food was amazing. Have ordered home recently too and the quality was just as good. As for the service, there is room for improvement. And the place itself is a bit small, also kind of works against it. Would surely recommend though, especially their spicy sauce.

Really nice place. Good burgers!

Food was atrocious. Burger buns crumbled, chicken was tasteless, and the chips were stale.

Crispy burger was great but the cross fries were tasting weird and smell of old cooking oil

Burgers was good man but those nuggets was okay nuggets tho they wasn’t nothing special

Food decent, busy times, long wait

Food is cooked when you order it so sometimes there’s a little wait but food is nice and hot you get it.

It took nearly 2 hours for my food to arrive then it arrived cold.

Adam was great, went above and beyond for me and every customer that he was serving. Food was 10/10 Definitely recommend

Jass is very welcoming staff. Very testy and juicy burger I loved it.🍔👍

Fries stale again. Can only recommend going in. Whenever I go in to buy the food tastes fresh, delivery is always another story unfortunately.

Fries were stale, had a funny taste too. Definitely a mix of old fries and some new fries as the whole bag wasn’t awful.

Drive past here every day on the way home from work and thought I’d try it. Great service food tasted fresh and fantastic value for money. Will definitely be returning

The burger was okay but for £5 I was left a little underwhelmed as it was pretty small for the price. Fries were okay and service was pretty decent but overall an average experience

Good chicken burger, nice crispy chips. If standards continue will definitely be ordering again

Fantastic service. Definitely will come again!! Adam was great.

Tasty burger, tasty fries, I don't regret coming here, I recommend it.

My whole order was wrong had to throw away

Very nice spot, definitely come again

Jass was so welcoming and inviting whilst she took my order and served me. Would definitely recommend this place.

Delicious food excellent service. Love the criss cross fries! Always been a consistent experience

My go to when I don’t want to cook! Great vibes , great service

Great value for money and delicious food! Wings are crisp and tender

Adam shared brilliant customer service and served me with rapid service.

Always a pleasure coming into the store great staff and very helpful

I tried the classic double at Smack Burgers, and it was fantastic. The smash patties were juicy with crispy edges, the melted cheese was just right, and the soft brioche bun tied it all together. Simple, fresh, and packed with flavor!

Adam is very very polite and very helpful.Excellent customer services.

Very good staff and good service jass is very good employer

I was served by Adam, he showed excellent costumer service and made sure I enjoyed the food!

Love smacks! Been coming here for the last couple of years! Always been great! Would definitely recommend.

Asked for a discount, unfortunately, they don't offer one. But very good service as always. Love their fish burgers. Can not go wrong. Always good to see a smile when I come in. Thanks iqra for your help.

Great service, took time and consideration with my order and great staff.

Very good Adam was very helpful

not the burger I see on the add

Service is absolutely horrible. I was disappointed with such a bad customer service. On top of that I always have to wait min 15 mins for my order, delivery drives also wait ages for their orders. They are extremely slow and I’ve seen previous reviews where customers were saying that min waiting time for their food takes about 15/20 mins so I’m not the only one saying this. Overpriced food as well and very small portions.

Vibe inside is sick. And the food smells great

Jass was really helpful and kind with her service and even suggested some options to my liking

THEY HAVENT SENT ME MY FOOD ONLY DRINKS AND NOW WONT PICK UP THE CALLLL

Very clean shop nice food friendly staff

Very nice food staff are amazing always take care.

This smacks restaurant is really beautiful and the service the employees provide it is absolutely incredible and amazing

The worst chips in whole Croydon. They stink of over burned oil. We couldn’t eat them at all. Literally end up in the bin! Never ever again will I go back!

Iqra is a superstar. had 4x turkey double. food was cooked to perfection ☺️

Wow, was a very pleasant experience with delicious food to match. Adam was very polite woth brilliant hospitality. Thank you

Has a best experience in and good hospitality service by Adam and co workers and fast service Totally worth to visit this place

Adam is so polite and patience. The burgers are very tasty. The burgers are made with pure beef meat

My son loves their burger and chips. Very polite customer service especially Adam💕

Iqra was fantastic, was able to help me make a choice on what to get and delivered in less that 5 mins, I was more than satisfied with her customer service. Many thanks

Took my money didn’t receive my food.

That work here him so kind smart very good work

Very clean and delicious food mashaallah. “Clean place means healthy food”

Place,people and food are soo amazing and delicious 😋. Thanks you 🥰

Great service and excellent quality food

Amazing food quick preparation time and good customer service that makes the experience smother makes you feel like hone

Good place to eat a nice burger

Always the best service and piping hot food!

Food is consistently good and prepared well and very quick.

Good food quick and easy no complaints

Food is banging, staff are lovely seating area is clean. 10/10

Good service and very clean good staff

Ankit was very helpful & friendly, service 10/10

very nice staff at smacks in south croydon. Loved the experience will definitely be coming back.

My local smash burger place I have every weekend, never disappoints. My son requests bring back the fatter chips!!

Good service, burger cooked perfectly coupled with french fries, and a clean place..

Great food and great service. Could not ask for anything better

food was cold and chicken burger was very chewy

Great as always ! Mw my family we love chicken burger

Had an amazing food and well mannered service from Iqra during my lunch time. I have tried smack down meal and it was a best one.

The girl that served me was lovely and very kind, always smiling and great food cant ask for more. Definitely recommend!

Amazing service.very helpful staff

Sathish kumar was a great server

Excellent food and service by Iqra, highly recommended!!!

Great burgers which are consistently good. Great for kids too!

my order was never delivered. My app said my order was delivered and when I called the restaurant to question where my food was the person I spoke with said she will call the delivery driver and call me back. I never received a call back so I called again after 10 minutes and was told that the driver said they had delivered. I asked what happens now as I have not received my order and the person on the phone said "I don't know" when asked to speak with a manager I was told "manager's off today"

Iqraa’s customer service was great!!

Cheese burgers done simply well. Jaas is friendly at the counter.

Had a lovely meal with my family, the burgers are freshly made to perfection. Will definitely be returning here soon

Delicious cheeseburger - I will be trying a few more items on the menu

Great friendly service and food is very good.

Lovely food. First time trying. Will definitely be back. Burger was lovely and fries nice and thin. My son loved the nuggets. Definitely be back. Milkshakes also delicious.

Very nice space and delicious food

Best burger shop in Croydon. Friendly staff and amazing food.

Great food, amazing staff, great location 👍 will be back soon 😋

Always a 10/10. Fresh and tasty.

Had this all the time on uber eats, glad to see the new location close by! Great food, would recommend. Come here regularly now - always great standard, love the biscoff smack fluffy

Food was good but barely warm when it arrived.

We went here twice to get burgers. The burgers are great. The fries are also delicious, they have a delicious seasoning and therefore taste different/better than usual. Highly recommended!

Taste and service is very good. I was served by iqra and she is very professional at her job.

I like the good range of offers - whuch includes a tasty ice cream and milkshakes along with the burgers. Food is also neatly and fully wrapped.

THE FOOD WAS SOO GOOOD, it was my first time in this place and the customer service was EVERYTHINGG so polite, checking if we needed anything, wasn't all up in your face was just right. THE BURGER WAS DEVINE AND SO FRESH, and the girl that served me today was so nice to me and my friend, DEFO COMING BACK I LOVE YOU SMACKS BURGERS <33

Food as pu in bag slap dash all the chips ended up a the bottom of bag. Need to take time over presentation it put chips in a separate bag before placing n delivery bag as they was placed side on at the to if the bag

double cheese burger wings and mozzarella sticks were amazing

Food takes a while to be made but definitely great quality 👌 Server I had on Saturday night kept interrupting me but they're normally quite good and helpful

Smacks is normally great but this time the chips came stone cold. Don’t let them standards slip!

bottom fries have no sauce on them

The food was delivered over an hour late because you couldn’t find a driver so my food was cold and drink was room temp when it arrived

Looks good but looks can be deceiving. I was quite disappointed because my sisters had it and said it was nice but I personally found it quite bland and not that filling. The portion was like a kids meal for the cheeseburgers. Also, the delivery time kept changing to a later time so the food was delivered later than I expected.