Slug & Lettuce - County Hall in Lambeth

Came in for a couple drinks towards the back end of the night. Got quick and easy service from one of the staff called Mz👍🏽

MZ gave great service and was very helpful!

MJ was a great server, lovely music and vibes and decent deals!

Mz was super friendly and helpful:)

MZ has wonderful customer service and is very friendly!

Awesome time and awesome tunes all evening. Special shoutout to Mz who went above and beyond for us. Will deffo go back soon!

Mz was super helpful and made us feel really welcomed. The atmosphere here was amazing considering how close to the station we were.

Love the service, cocktails, food and Josh! xp x3

Exceptional Service from MZ at Slug & Lettuce County Hall I had a fantastic experience at Slug & Lettuce County Hall, and the standout of the visit was the impeccable service from MZ. From the moment we arrived, MZ was warm, attentive, and incredibly friendly—striking that perfect balance of professionalism and genuine hospitality. They went out of their way to ensure we were comfortable, offered great recommendations, and checked in regularly without being overbearing. MZ’s positive energy truly elevated our visit and made it feel like more than just a standard dining experience. It’s not often you find staff who clearly love what they do and bring that passion into every interaction. MZ is a real asset to the team, and I’ll definitely be returning—largely because of the brilliant service they provided. Highly recommend!

Quick and friendly service! Food and drinks were delicious. Was served by Valentina she was very friendly and welcoming! Would definitely recommend for your next night out

Valentina was very welcoming and provided a very friendly and professional service

Such quick and friendly service. The food was unreal and worth the money. Valentina was such a lovely host and delivered our drinks which were perfect. Would highly recommend and come back.

Valentina is amazing. The service is even better!

Amazing, had a great time, Valentina was the best!

This is the best place ever. Ask for Valentina she is great

Nice atmosphere and good customer service! Highly recommend!

Avoid the Mac and cheese, however, everything else is super nice and the staff is very attentive and gives good advice. The cocktails are really nice.

Val was an amazing server! We ordered the bottomless brunch and had a great experience and they noticed as soon as our drinks were finished and came to take our orders for more.

Ethan was so so friendly and provided amazing customer service

I accidentally ordered drinks on the app to the wrong branch as the app defaults to the last place you were rather than using your location. The branch I was in (Richmond) wouldn't give me the drinks and told me to call the other branch (Waterloo) for a refund. I called them and they wouldn't refund me because they had already "used the stock". What would be pennies for them cost me £40 and they wouldn't even consider refunding me or fulfilling my order in the branch I was in. I am absolutely disgusted with Slug and Lettuce and will definitely take my business elsewhere from now on.

Extremely disappointing experience with Slug and Lettuce. We accidentally ordered drinks to the wrong branch, an honest mistake, especially considering we were still within the Slug & Lettuce chain and intended to place the exact same order at the correct location. Despite this, we were refused a refund. What makes this worse is that we were still giving them our business, just at the wrong address. No flexibility, no understanding, and certainly no customer first attitude. In a time where most hospitality venues strive for a bit of empathy and common sense, Slug and Lettuce made it crystal clear that they’re not one of them. We won’t be making the same mistake again, with our order or with where we choose to spend our money.

Lovely place! Ethan was so attentive and friendly, really good experience with great customer service and good food!

Really enjoyed our bottomless brunch! Food and drinks were great😊

Called here tonight for snacks and drink. Service was great, food tasty. Big thanks to Ethan, Najma & Valentina!

Had a great time and Sherrie Najma's customer service was excellent. Definitely coming back!

Fantastic vibe in here!!! Definitely a place to cool off on a hot day. Brilliant service from Mz. Drinks, food and everything else sorted, top lad. Really enjoyed coming here and defo will be coming back!!!

Great experience. Mz was a lovely server!

Mz is extremely polite, lovely service

Josh was amazing !!! Very attentive and friendly!!!!

Excellent service. Josh was great

Mz was really nice and was a great server. Very polite and professional

Lovely bottomless brunch, lots of fun - great time with friends! Delicious food

Had a lovely evening, Mz was very attentive and friendly. Thank you!

Amazing place. Mz served our table and was fantastic, always checking on us.

Came for drinks with my friends and it was so much fun! Everything was great!

I had such a great experience thanks to Valentina! She was super friendly, made great drink recommendations, and had amazing attention to detail. You can tell they really know their craft and care about the customer experience. I’ll be coming back for sure!

Such a Nice vibe ! Good food, good drinks and good people ♥️

Had a great time at Slug and lettuce Waterloo, the atmosphere and drinks were great!

Excellent service and a great atmosphere. The staff were very friendly and helpful

Went for a bottomless brunch with large group of friends, nice drinks and food. Fun atmosphere and quick service. Special thanks to our lovely server Emz.

MZ was so great and attentive! Would defo return.

MZ was a great server, drinks were great and arrived fast, thank you

Mz was very pleasant and made us feel very welcome! He provided great service. Would definitely come back! Thank you Mz

Great food & service! Valentina and Mz was amazing Thank you! definitely I'll come back

Best bar ever. Valentina amazing. If need greatness and lovely service come too Valentina

VALENTINA WAS A QUEEN. AMAZING SERVICE AND ALWAYS ATTENTIVE TO US. i would recommend this place. and please GIVE VALENTINA A RAISE.

Valentina is fab! Great service and delicious drinks and food.

We had a great time at the Waterloo branch and wonderful service from Najma. Thank you for being such a kind and friendly person when ordering!

Chicken burger and fries were great!

Standard slug and lettuce. Pasta only okay but wine cheap. Also Penny was a super helpful waitress :)

On the positive side food, location and service were good. On the negative side however I feel we were well and truly ripped off. We had booked a table and a deposit was paid. When it came to paying they didn’t take the deposit off the bill and we forgot. We don’t live in London so I called the number on the bill, number doesn’t work so I found the number through Google, called it but got an answerphone so left a message several times but no call back. Also on proper examination of the bill there was an excessive service charge added (admittedly at the very bottom of the bill it does say this is discretionary). Not knowing about the service charge I also added a tip. If you do go here examine the bill very carefully. Would welcome a comment from the company about this….probably won’t get one though based on my experience so far 😕 Table was for 6 at 1.30 pm on Sunday 27th April but not booked in my name. As per your reply I emailed a week ago but still no contact from you. 🙁🙁🙁🙁🙁

Food and pudding was excellent and staff very helpful

Had an amazing visit, first time in London and felt a warm welcome here! Valentina looked after me and my table all night. First class service will definitely recommend to friends !

Excellent customer service. Waiter, Ethan, was attentive without being overbearing. Thank you for a good evening!

Ethan was a great waiter!! Cocktails are amazing here

Mz was a very attentive waiter & made sure we had a good time!

Mz was a fantastic bartender. Really cared for me and the massive group I came with. Will be coming back!

Mz makes me want to come to Slug and Lettuce again

Mz is a great bartender! Super friendly!

Really nice place, cool vibes and nice drinks, Mz is the best bartender!

MZ The atmosphere is amazing, me and my friends had the best uni reunion there! Worth of everything!

MZ is the greatest bartender in the world

Highly recommend. Never had an empty drink and service was so quick thanks to Josh!

Mz was a brillaint waiter. Made me feel welcome from the off

MZ was the best server, gave great recommendations and had the best customer service, will deff be coming again

MZ was great! He provided us with great recommendations and spectacular service! I will definitely be returning whenever I’m back in London!

Our server MZ was great and super helpful. Really good food and drinks. Will be back!

Great atmosphere and friendly staff mz was our server this evening, was very professional and polite

Super fun, cozy and good to eat.

Nice place to have a few drinks with friends and colleagues

Great place, food was very good and good selection of cocktails. The staff is very friendly and accommodating, especially Mr. MZ.

Not advised to flee. Unfriendly staff and do not take care of customers, we waited 3/4 of an hour to have a dish which was also disgusting and too greasy and served without napkins. We asked and waited again... for a dessert made in 5 minutes... We wasted our time.

Valentina Talan was amazing and so kind and helpful would want her as my server any day of the week

Ethan was incredible—attentive, friendly, and went above and beyond to make the experience great. The bar itself has a great vibe, excellent drinks, and a welcoming atmosphere. Highly recommend!

Enjoying a great time with my daughter, post birthday drinks, great friendly service from MZ @ Waterloo 😀

Ethan looked after us as soon as we arrived, a perfect example of excellent customer service 🥳

Lovely afternoon and experience thanks to the fabulous service from Ethan.

Tastless food, wouldn’t recommend.

Ethan was an excellent server, we needed to be reassigned a table and he was very attentive and quick to help!

Great service from MZ. Thank you!

Mz was fantastic very welcoming and friendly. Lovely service

Lovely staff they all work hard great evening beautiful setting MZ gives excellent service

Ethan has been very helpful and an amazing waiter for our table!

ethan is a lovely and welcoming waiter. lovely experience at slug and lettuce this evening

Came to Slug and Lettuce for drinks in the sun. MZ was great - he took our order from the table and delivered our drinks quickly. He also checked we were OK multiple times during our stay.

Came to Slug & Lettuce for some afternoon drinks and experienced fantastic service! Mz was our waiter and he made sure we were always happy! Will definitely be coming back! Thank you S&L and Mz!!!

Amazing service during some after work drinks this evening- thank you MZ!!

Great service from MZ while enjoying a Friday evening out! 😁 very friendly and very fast service and very attentive

Valentina is amazing - perfect service

the best slug and lettuce i have ever been too!! the service was amazing, me and my friend went for a bottomless brunch and before we finished one we had another, with a smile and a funny joke. Our server was so lovely and i definetly will be back with such a great location!!!!!

Great service and drinks!! Lovely staff

We arrived at 12.15 pm and ordered a breakfast and a fish finger wrap with fries. Both were disappointing. They were lukewarm, fries overcooked and hard which could not be eaten. If I'm being honest, it felt like both dishes were not freshly made and just warmed up. They tasted stale. You would think at the time we arrived the food would be piping hot. Disappointing lunch.

Delicious food, great atmosphere, and excellent service from Penny – she was so lovely!

We had a lovely botttomless brunch here Shayna was our server and was amazing!

Excellent service from MZ, definitely will be back!

Good vibes, good drinks, thanks to MZ!

Lovely establishment. Great selection of food and drink. MZ was our guy and super friendly and accommodating! If you tell him it’s your birthday he’ll sing for you!

Mz was polite and professional! Really made us feel welcome and made sure we had everything we needed for a great night

Great night, great vibe and staff-Mz was wonderful! -he will sing you happy birthday if you ask!

service was amazing. me and my friends had a bottomless brunch at this location and were really impressed. the waiters were very attentive, coming around to the table often to check in if we needed our next drink. genuinely felt like i got my money’s worth! crystal and mz were especially good