Silverwood Lodges & Bistro in Perth & Kinross

Over the past 10 years as I family we have being going to luxury lodges offered by Hoseasons, twice a year. We thought we would try another company who advertises (luxury) lodges, as the above seemed perfect, or what we thought was perfect until day of our arrival The lodge was facing the bistro, no outlook, No curtains in the lounge/kitchen area, no freezer, had to purchase fresh food every day (struggled for 4 adults never mind 6 adults) No dishwasher, cutlery dirty unclean we never used the utensils. Broken door pocket on fridge door taken out on arrival and put into cupboard, fridge dirty, oven tray disgusting we covered the trays with tinfoil before using. Dishes were mixture of part sets The sinks in the bathrooms were vanity sinks more suited for cloakroom as opposed to bathrooms, ensuite had no mirror above sink had to straddle toilet when shaving, no mirror in 2nd bedroom, could be doing with dresser chair in both bedrooms although with mirrors. The bistro was not open to guests staying at the resort, we were not notified of this in advance Workmen using machinery on site starting very early, again we were not advised of this WIFI - we had some work to carry out online during our stay and WIFI very slow or nonexistent depending on where you were positioned in the lodge - advert said WIFI available. Vehicles not adhering to 10mph mostly staff Good point - beds were comfortable Restricted free view tv channels Bistro was not open for the 5 days we were there. Only place to eat on-site was a takeaway snack van, which closed at 6pm. Very disappointed Carol/Paul