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4.3

Based on 1.871 opinions finded in 2 websites

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Nº 604 in 1625 in Cardiff

Nº 37 of 56 Italian in Cardiff

CUSTOMERS TALK ABOUT DISHES WITH..saladpaygarlicspaghettipastafishmushroomsvealtiramisubeautifulsteaktomatocookedchickenpizzamust

comment_iconOpinions

Food was delicious - my son and I had pizzas, which were light and fluffy with lots of toppings, while my partner had a chicken dish with veg, which he really enjoyed. However, the service left a lot to be desired. The waiter who seated us gave us three adult menus despite my son being only nine. We had to politely ask for the kids’ menu. He then looked thoroughly miserable and disinterested as he took our order. We asked the waitress who brought our drinks if we could have some water for the table. It never arrived. We ordered a second round of drinks just before our food arrived. After about 20 minutes, when our food was almost gone, the drinks finally arrived. When my partner went inside to use the toilet and took the opportunity to also ask for the bill, the front of house manager completely ignored him while he rested his chin on his hand at the front desk looking thoroughly bored. When the waitress brought the bill, the card machine was also simultaneously thrust in my face, giving me no time to check that the bill was accurate. All minor things in the grand scheme of life, but we have met so many lovely people in our three days in Cardiff who have been so welcoming and helpful, that the poor service at Senor Valentino’s really stood out.

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JulieeB75 . 2025-04-24

MORE AT TripAdvisor

What a place! Restaurant was fantastic, lush location, food was beautiful and all the staff who dealt with us were welcoming and friendly. Highly recommend and will certainly return.

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Sian Willis . 2025-04-14

MORE AT Google

We ate here this week for a pre theatre evening meal. Service was prompt, friendly and efficient. There is a wide choice of food, and all our dishes were excellent, delicious and generous. And the Montepulciano red wine was first class. We wil go again.

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GUY PERKINS . 2025-04-12

MORE AT Google

It was my first time at this restaurant, and I was genuinely impressed! The food was absolutely delicious full of flavour and served piping hot. The atmosphere was also lovely: quiet, clean, and complemented by a Beautiful view. The only downside was that the staff seemed a bit tired and disengaged – no smiles or warmth, which made it feel like they weren’t enjoying their work. That said, if you’re going for the food, it’s definitely worth it. The dishes are authentic and packed with flavor!

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Nads Travels . 2025-04-07

MORE AT Google

Very understated authentic Italian. Great selection of wines and a rather big selection of food. Worth every minute and penny spent

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Amber Khan . 2025-04-03

MORE AT Google

Our favourite restaurant in Cardiff Bay! “Signor’s” ( as we affectionately call it! ) continues to deliver on all fronts. Delicious authentic Italian favourites. Lovely crockery too! The Aperol and Limoncella spritz were delicious too! Fresh bruschetta with tomatoes olive oil and garlic,cheesy garlic bread.Ravioli,carbonara and chicken with chirosso .Desserts to die for too with the added value of fireworks across the Bay.

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Louise P . 2025-03-30

MORE AT TripAdvisor

Went for enjoying a typical Italian food experience but... food and service was poor in consistency. I've ordered a bruschetta with tomato and has arrived a defrosted average ciabatta bread with tasteless chopped tomato on it, no basil, bread was soggy due to the tomatoes wasn't drained properly. Then I've order a pizza with fresh tomato and Parma Ham but again the dough was soggy and undercooked a few slices of tomato and Parma ham on top all tasteless without basil. This is not how the real Italian food is make. Service essential like McDonald's. Disappointed.

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Chloe Rusher . 2025-03-24

MORE AT TripAdvisor

What a gem of a restaurant. This must be one of the only independent restaurants in Mermaid Quay! Amazing Italian food, friendly service and great views of the bay. We had a lovely evening here during our stay in Cardiff bay 😊

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@_anne_1977 . 2025-03-23

MORE AT TripAdvisor

What a find tucked away on Cardiff Bay in Mermaid Quay! After a visit to Millennium Center we headed over and enjoyed a lovely meal with a fantastic view! Our pastas were delicious as was dessert. Check them out. You’ll be glad you did!

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tom . 2025-03-17

MORE AT TripAdvisor

Been going to Signors for 15 years, I've never had a meal that I did not like, friendly staff and delicious food

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Emma Jay Moorcroft . 2025-03-13

MORE AT Google

Food is nice, service could be improved.

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Paul Z Yang . 2025-03-12

MORE AT Google

We had a fabulous meal here. The restaurant gave us the table requested by the window even though we booked last minute. The service was outstanding and the food was delicious. Staff even sang happy birthday to my son bringing out a free desert. Thank you Signor Valentino, we will be returning soon!

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Emma Jones . 2025-03-09

MORE AT Google

Amazing hospitality and the food is awesome...loved the views from the restaurant as well on a bright sunny afternoon...

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vishal srivastava . 2025-03-09

MORE AT Google

Great friendly service and beautiful food highly recommend.

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Gail Lewis . 2025-02-27

MORE AT Google

Very lovely resturant! Will 100% visit again when coming back to Cardiff bay! Staff were super friendly and catered us both amazingly well! And food was very tasty!

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T Roper . 2025-02-24

MORE AT Google

The food was great but the service was poor and I did not feel welcomed.

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Geraint Thomas . 2025-02-19

MORE AT Google

Belated birthday treat. My son took me out lovely atmosphere and staff and food. Highly recommended food large portions relaxing atmosphere. Music playing and not rushed to finish.

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Jayne Freeman . 2025-02-18

MORE AT Google

Organizo un viaje de teatro cada año y 20 de nosotros siempre cenamos en Signor Valentinos antes de ir al teatro. Stefano siempre nos cuida bien y nos prepara para una noche muy agradable. Cenamos el 6 de febrero y pedimos una sección de comida de su extenso menú y todos lo disfrutaron. Personalmente puedo recomendar las vieiras y los raviolis. El Branzino fue un gran éxito, el Tagliatelle con Spezzatino y Spaghetti con Capesante e Gamberoni fueron muy populares, todos ellos bañados con su vino de la súper casa.

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Richard W . 2025-02-13

MORE AT TripAdvisor

Visited for a family meal - absolutely 10/10! We were a family group of 4 generations - completely family friendly and accommodating to all our needs. My mother has a garlic intolerance and so many places say they can cater only to be bitterly disappointed when she can only have a plain piece of meat or fish and no sauce. Everything is cooked from scratch and she was assured she could have anything on the menu! Thankyou to all at Signor Valentino, we will be back.

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claire salt . 2025-02-11

MORE AT Google

The first time I came here I thought I had the best pasta I had ever eaten. I was proven wrong the second time I came, where the pasta was even better. Absolutely lovely wait staff both occasions, and the food delicious. My brother had pizza which was also perfectly done. A bit on the pricier side of things but the price matches the quality. Well reccommended for a special occasion (pairs well with visiting the millenium centre!)

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Willow Ryerson . 2025-01-20

MORE AT Google

Possibly the best Italian we've ever had. Spaghetti all'abruzzese is incredible and with great views across the bay

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James French . 2025-01-19

MORE AT Google

Great place to eat and at a reusable price

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Stephen Lloyd . 2025-01-12

MORE AT Google

Salida en familia... Excelente ambiente... Comida magnífica. . . Personal de espera muy atento... Una velada muy agradable. . . . . Ni una queja...

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Peter O . 2025-01-11

MORE AT TripAdvisor

Had a great evening at the Valentino with my family, the staff and the food were excellent.

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John Walters . 2025-01-11

MORE AT Google

Beautiful place to eat, stunning views 👌

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Rhian Owen . 2025-01-09

MORE AT Google

I'm a big fan of this Italian run Italian as my kids are. Nothing is too much trouble, amazing view, great Italian staples, fantastic deserts (like really fantastic) and it feels like a proper dinner out

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steve king . 2025-01-04

MORE AT Google

Gran comida, ambiente y servicio! Visité aquí por un capricho mientras estaba de vacaciones en Cardiff y fue sorprendido por el fantástico servicio de todo el personal, y la gran calidad de la comida. Como familia tuvimos varias pizzas y pastas y todos estaban deliciosos. Sin duda haría un esfuerzo para volver si en la zona de nuevo.

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Sarah L . 2024-12-30

MORE AT TripAdvisor

Excellent. Service, food, staff, atmosphere all brilliant. Nothing was too much trouble, friendly & welcoming staff. Food was delicious. Highly recommend 🌟🌟🌟🌟🌟

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Jude Butterworth . 2024-12-21

MORE AT Google

El restaurante más fantástico de la historia, lleno de sabor e ingredientes auténticos, un gran servicio con Stefano y su equipo. Muy recomendable gracias xx

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Daniela Evans . 2024-12-17

MORE AT TripAdvisor

Lovely restaurant food was excellent staff were excellent and even managed to squeeze us in last minute would definitely recommend

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Sarah Frizner . 2024-12-08

MORE AT Google

Pasamos nuestro tiempo aquí en la bahía disfrutando de una cena antes de ir a un concierto en el Milleniom Centre. Excelente servicio y comida con filetes minúsculos y pizzas.

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Tony P . 2024-12-07

MORE AT TripAdvisor

Loving the wine (Chianti is the one)and tasty appetiser!

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M B . 2024-12-04

MORE AT Google

Lovely food, great atmosphere and friendly staff.

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Karin Burggraaf . 2024-12-01

MORE AT Google

The staff service was brilliant, and the food was prepared very quickly. The food itself was pleasant but not amazing. I would highly recommend the desserts. The restaurant would benefit from a makeover and is starting to look very dated.

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Daniel Williams . 2024-11-29

MORE AT Google

No visit to Cardiff is ever complete without a meal at Signor Valentino's. Packed out or early doors the exceptionally high standard of food, service and atmosphere is always the same. Swift service is the norm here and the pride the staff take in their work is a joy to behold.

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GRAHAM F . 2024-11-29

MORE AT Google

What a wonderful restaurant! We were in the Bay to see Wicked and so my daughter and I wanted to have dinner before the performance. We were a little short of time so just went for main courses however, the pizza and pasta dishes ordered were served quickly. The quality of the food was excellent. The staff were so friendly. Just the best place to eat in Cardiff Bay

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HorseyB . 2024-11-28

MORE AT TripAdvisor

Can't comment on the atmosphere as it was a dank damp November mid week evening when we went. The food was good though, and staff were cheerful in spite of the weather.

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andrew boyer . 2024-11-28

MORE AT Google

Great food and a lovely atmosphere. Very attentive staff. Very enjoyable meal prior to theatre trip.

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Peter Jones . 2024-11-23

MORE AT Google

Love this place. Friendly staff and great food. Lovely view over the bay.

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Joe Barry's . 2024-11-18

MORE AT Google

I can only compliment quality of food and service. It was a busy Saturday night but staff still made us feel valued customers and a great end of evening after the show "Wicked ".

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boredgirl . 2024-11-17

MORE AT TripAdvisor

Nice restaurant. Pizza was delicious and friendly staff. Brilliant!

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Shaun Pritchard . 2024-11-09

MORE AT Google

La mejor comida italiana que he probado en estas costas. Sangrientamente increíble y amable con el personal también ... Voy a volver siempre que me aloje en la zona y estoy tan contento de que elegimos este restaurante en medio de muchos a poca distancia

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peter6474 . 2024-11-06

MORE AT TripAdvisor

Good food at a reasonable price, staff are friendly, we visited at lunchtime and the restaurant was not busy but the food took a long time to arrive although it was hot and tasty.

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Steven Tyrer . 2024-11-05

MORE AT Google

Lively atmosphere, welcoming and friendly team, quick service, superb food; a place enjoyed by all ages - couples, families, groups.

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Elizabeth Chilcott . 2024-11-02

MORE AT Google

Lovely food, staff and atmosphere. They gave out a free dessert for a birthday too. Can’t fault it. Would 100% come again.

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Grace Nash . 2024-11-01

MORE AT Google

Great service and delicious food.

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Allen Fitzpatrick . 2024-11-01

MORE AT Google

The food and service was excellent.

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dale . 2024-10-27

MORE AT Google

Have been to this place several times and each one of them was absolutely perfect. The food, the staff, the place itself, everything is outstanding. Most recommended!

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Shay Itzcovitz . 2024-10-22

MORE AT Google

Great food, friendly staff and recommended for a family evening out!!

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Phil . 2024-10-19

MORE AT Google

Calamari looked cooked from frozen, lamb was so chewy I stopped after 2 bites and the steak was chargilled to the point of being charcoaly. Waiter noticed I'd left my meal untouched and offered no compensation, merely said he'd let the chef know but didn't seem arsed. Paid £103 for 2 people and won't be coming back. We were torn between that and giggling squid and joke we chose wrong. King scallops were the saving grace and the other staff were friendly. nice view.

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Abigail Winn . 2024-10-17

MORE AT Google

Came here for a small birthday over the weekend, the staff were fantastic, with the food to match. And a gorgeous view over the bay!

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Samuel Wones . 2024-10-08

MORE AT Google

A real Italian experience. Greeted in Italian. I think I can say that without contradiction. Have spent years travelling and staying at many different locations. The menu was extensive , all typical Italian dishes. My dish was veal and a sage sauce. Absolutely delicious. The chat around the restaurant was in italian. The atmosphere wonderful. The staff attentive but not overbearing. Not to dwell on money , but modest expense. Wish I lived nearer to Cardiff, Valentino would be regular visits for me.

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David Carlsen-Browne . 2024-10-06

MORE AT Google

Fab place taking in the sea air of the bay

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Gorilla Grass . 2024-09-30

MORE AT Google

Me and some friends visited the restaurant on September 14th for my birthday and the entire experience was brilliant! The food was perfect, the atmosphere was great and the staff were absolutely amazing, they went above and beyond, I cannot recommend this restaurant enough! I even got a birthday card from them and they sung happy birthday to me, they truly became a part of my birthday! Sadly I didn't get photos of any main meals, but they were all presented beautifully and they tasted even better! I will 100% be visiting again!

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Rachel Baulch . 2024-09-15

MORE AT Google

Lovely food but limited pasta dishes also after starters our main course came almost straight after. A 10 minute break would have been better. Service was excellent and a lovely atmosphere. Absolutely amazing views.

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Nicola White . 2024-09-14

MORE AT Google

Ate and had a drink on the balcony overlooking the bay. Really nice food and staff were welcoming.

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J T . 2024-09-12

MORE AT Google

Brilliant service, staff were amazing and really helpful and accommodating as I was dining alone with 3 children ( my youngest is autistic and was quite hyper to begin with) and can not thank the staff enough. The food was delicious and everyone was happy and full. Will definitely be back.

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Mariana ZERASCHI . 2024-09-05

MORE AT Google

Very professional!! Very good food !!! Service out of the world , true Italians —- they know how to get the job done right !!! Thank you !!!

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Mercedesbenzs63amg . 2024-09-01

MORE AT Google

Delicious Italian food, reasonably priced, good atmosphere and beautiful surroundings. Would recommend.

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Laurie Semmens . 2024-09-01

MORE AT Google

The food was fantastic and the staff were amazing. Very helpful and attentive and genuinely friendly. This is a fabulous place, with beautiful views across the bay, authentic, tasty Italian food. If you love mushrooms and garlic then the garlic mushroom starter is for you - it was heavenly!!

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Sezzam75 . 2024-08-26

MORE AT TripAdvisor

Visited Signor Valentino’s last Sunday evening for a meal with my wife and daughter. My starter of skewered chicken was excellent; my daughter had garlic mushrooms, which she appeared to enjoy, although I thought they appeared to have come out of a tin. For our mains, my wife and daughter both had the same pasta dish which they said was okay. I had a risotto, which according to the menu was made with Arborio rice, however what I was served was definitely not made with Arborio rice! The rice grains did not stick together as Arborio does, and they were soggy and overcooked, and were surrounded by a puddle of watery “sauce.” I have eaten risotto in many restaurants in Italy and the UK, I also make it myself occasionally, so I know exactly how it should look and taste. I’ve even made it in a rice cooker, which is not intended to cook risotto, with satisfactory results! Apart from a visit to a restaurant in Manchester almost thirty years ago, where they too substituted an inferior, and probably cheaper rice for the Arborio, this was the worst risotto I’ve ever had. We ordered desserts, although we were sorely tempted to cut our losses and go for ice creams from Cadwallader’s, down below. For dessert my daughter had the Profiteroles which she appeared to enjoy; my wife and I had the Panna Cotta, which I thought had a “heavy” texture. We are unlikely to return.

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Christopher W. Davies . 2024-08-23

MORE AT Google

I had king prawn and scallop pasta. I was served one prawn and the scallops were tasteless (i think they came out of a freezer). There was supposed to be cherry tomatoes, but there was only a light tomato sauce, which wasn't what I wanted. Couldn't taste any garlic. Although not too busy, it was difficult to get the attention of some staff.

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Trip15614159247 . 2024-08-22

MORE AT TripAdvisor

Frozen fish, no care taken, menu doesn't match what's served. Poor.

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Chris . 2024-08-22

MORE AT Google

I cannot recommend this restaurant enough! Me and my daughter visited whilst on holiday. They fit us in earlier than our booking, we had a superb view over the Quay. The service was brilliant with the manager really making us laugh. The food was lovely, I had the tagliatelle with chicken and pepperoni followed by the tiramisu and some salted caramel icecream. All exceptional. And a delicious strawberry mojito mocktail. We had the best meal and I already can't wait to return next time we come to Cardiff.

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Fran P . 2024-08-21

MORE AT TripAdvisor

Lots of "safe options", so everyone will find something for themselves 😊 good food, drinks, desserts and very nice service.

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Melanie Barczak . 2024-08-19

MORE AT Google

Perfect atmosphere, beautiful views of the bay and the food was amazing.

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Jade Morgan . 2024-08-18

MORE AT Google

A better than average meal but had to ask for oil, salt and pepper. Staff appeared disinterested. Been here many times but the service seems to have gone down hill. Has this place been taken over? The friendly welcome and swish interior seems to be lacking too.

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Expedition798055 . 2024-08-17

MORE AT TripAdvisor

Had the best meal here....the sea bass and mussels were out of this world. Lovely friendly staff too 😊

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Tim Hickman . 2024-08-17

MORE AT Google

Absolutely amazing food and wine

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Paul Moreton . 2024-08-15

MORE AT Google

Ordered whitebait and lasagne from the set menu, both dishes disappointed as this is not Italian tasting food it was very bland and sauce tasted like it was out of a jar.we were given a dessert menu, but nobody came to follow that up! So we asked for the bill,so we paid minus the service charge as we were not happy with the food or service,plus the waiter commented that we didn't pay the service charge! And was quite rude about it. Then as we left he was telling italian the waitress about this, my advice would be to wait till your customers have left the establishment before you talk badly about them.I will not be returning here,will stick to giovvannis for real Italian food.

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Rachel Thomas . 2024-08-10

MORE AT Google

We came as a party of 8 people of all ages. Service was certainly with a smile. The lady who seated us was very pleasant. The setting is beautiful looking over Cardiff bay. The food that very good and a good, inexpensive lunch time menu. Two large courses for £18.95. Excellent choice and value. Highly recommended.

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Mrs E . 2024-08-06

MORE AT TripAdvisor

The food was delicious. I recommend this restaurant to everybody! Great food, great atmosphere, lovely staff. 10/10 for all!!

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Christina Brain . 2024-08-02

MORE AT Google

Pleasant dining, with enjoyable food.

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Julie Trabocco . 2024-08-01

MORE AT Google

Called in without a booking. We were seated immediately. Tasty food, good service, excellent views. I would return!

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Sian Reilly . 2024-08-01

MORE AT Google

Really nice place, srumning views over the Bay. Staff really friendly and helpful. Food really good, nice variety of dishes, also able to accommodate fussy eaters.

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Hywel Davis . 2024-07-28

MORE AT Google

We truly enjoyed a Saturday evening there. We were sitting outside and it was a bit windy but the place is beautiful, the food is awesome but the people are amazing. Definitely try the pizzas, pastas and the tiramisu. Make sure you say hello to Mr Luigi too. 🫡

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Ashwin Ravichandran . 2024-07-28

MORE AT Google

Visited Signor Valentino for my graduation meal. They were able to fit us in last-minute and were incredibly accommodating. Food was amazing and staff very kind. Was given a photo and a cake to mark the occasion!

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Bethan Owen . 2024-07-23

MORE AT Google

Today's occasion was my mother's 78th birthday. We all love the establishment for its beautiful food, happy staff, with glorious views of cardiff Bay whilst you eat. I enjoyed a ribeye with king prawns to start whilst others tried the chicken and the lamb for main meals. My steak was absolutely stunning with the signature restaurant sauce to accompany it and vegetables. Five star. I enjoy an Irish coffee rather than one of their desserts, which was a brilliant finish to a happy occasion

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Gareth Griffiths . 2024-07-13

MORE AT Google

Beautiful food, great atmosphere, gorgeous view of the bay and great service. Highly recommend.

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Lailah Lam . 2024-07-09

MORE AT Google

The best lasagne in the UK. Staff friendly and efficient. Beautiful view of Cardiff Bay as we enjoyed our meal. Highly recommend

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Rachel Chelmick . 2024-07-08

MORE AT Google

The food is delicious, the staff is lovely and the restaurant is very beautiful

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Zainah Masarweh . 2024-06-30

MORE AT Google

Great food we were lucky to go on a sunny warm evening and sat outside perfect great service

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Storm Quintiliani . 2024-06-08

MORE AT Google

Lovely food. Authentic tasting. Nice views.

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Paul Harris . 2024-06-05

MORE AT Google

We really enjoyed our dinner here yesterday. Plenty of lovely vegan options. Fantastic food and good service with a really nice view on the balcony seating. A classy, nice meal but also felt relaxed.

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Jessica Redfern . 2024-05-20

MORE AT Google

Beautiful food great service a lovely restaurant well worth a visit . Would highly recommend.

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Julie Jones . 2024-05-10

MORE AT Google

We went for dinner here last night, a beautiful setting overlooking the bay. Staff and service were spot on, not overly attentive. The seafood spaghetti, bruschetta, garlic mushrooms, sea bass and tiramisu were lovely. No beer on tap, but the bottled Welsh cider gwynt o’r draig and the wine were very favourable. We would recommend this place to anyone visiting Cardiff and look forward to our return to this restaurant. Service charges are included with the bill.

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Glynn Hughes . 2024-04-17

MORE AT Google

Fantastic food with beautiful views.

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Peter Ross . 2024-04-02

MORE AT Google

A very authentic tasting Italian. Enjoyed the meal and lovely location

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Ella Gilder . 2024-03-30

MORE AT Google

We attended this venue to celebrate a birthday. What a great location with views across the Bay to Penarth. The service was excellent and the staff very attentive to our large party. Unfortunately, the food didn't match the service or ambience. Slightly overpriced too.

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G&L . 2024-02-26

MORE AT Google

Had our anniversary lunch there today....food was lovely and the waitress Sheila so friendly and helpful.Will definitely go again

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Suzanne Rhydderch . 2024-01-24

MORE AT Google

Lovely food. Service was good to start with but then slowed up considerably when the place got busier.

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Jonathan Bartlett . 2024-01-21

MORE AT Google

The service is really good, the friendly smile is unforgettable. The food ingredients are fresh and the sauce is very appropriate and delicious.

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Sherman chung . 2024-01-18

MORE AT Google

Very very good pasta al dente like an italian, plenty of Parmesan cheese available. Don’t miss it !

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Lory Sparkly . 2024-01-01

MORE AT Google

A really great little restaurant! Beautifully cooked, excellent quality and great service. As a fussy eater I’m always apprehensive about requesting various things from different dishes on the menu, but no problem or fuss here at all. The atmosphere was relaxing, great after a long day to unwind or celebrate. I will be returning for the latter very soon! Thank you 🙂

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Asmall Voice . 2023-12-16

MORE AT Google

The food and service are excellent. Location is superb too. Check the bill though as the service charge is a very steep 18%

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Paul James . 2023-12-06

MORE AT Google

Very lovely staff, beautiful restaurant. Sat by the windows looking out to the sea, was very nice. Calamari wasn't the best but all the other food was great, had a three course meal. The seafood options were good, and both the panacotta and tiramisu were delicious. We were the last ones there on a quiet Tuesday night, very lovely meal and experience.

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Rogan Smith . 2023-11-09

MORE AT Google

Over priced. Food average and tinned mushrooms used instead of fresh. Wouldn't go again waste of money.

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Beverley Bale . 2023-11-06

MORE AT Google

Love this place. Haven't been for a few years but it's as good as it always was, possibly better. Great location, friendly knowledgeable staff. Food was outstanding.

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James Mason . 2023-11-02

MORE AT Google

Went for my birthday. Food was nice, my dad enjoyed the chicken and I enjoyed my pizza. My mum had a risotto which was quite bland. The setting is lovely and the staff were nice. We went on a Sunday so it was quiet. Would go again and its a nice change to going to a chain like pizza express / zizzis food tastes fresh.

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Hannah Meredith-Smith . 2023-10-29

MORE AT Google

Amazing quality food , Took barely any time to arrive and pure amazing atmosphere every single member of staff were amazing

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Oasis Psychology . 2023-10-28

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Italian
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I recently visited Coco Gelato for dessert and overall had a great experience, though there were a couple of moments that stood out in a not-so-great way. I ordered the peanut butter waffle paired with bounty ice cream, an indulgent combination that turned out to be absolutely delicious. The waffle was freshly made, warm, and had a lovely crispness to it, while the peanut butter sauce and coconut chocolate flavor of the ice cream complemented each other perfectly. It was rich, satisfying, and definitely hit the spot. I did ask for extra white chocolate sauce on my waffle, and that’s where things got a little awkward. The woman behind the counter told me she had to check with her boss for a price, which is totally understandable. However, what felt a bit uncomfortable was that the boss seemed to feel the need to look at me before deciding how much to charge. It gave off the impression that she was making a judgment based on appearance or something subjective, which felt off-putting and unprofessional. Eventually, I was told it would be £1.50 for the extra sauce, which I was happy to pay, but the whole interaction could’ve been handled in a more neutral, consistent way. Aside from that, there were lots of positives. The place was clean and welcoming, and I really appreciated the fact they offered free water refills with cups readily available. It’s a small thing, but it shows thoughtfulness towards customers. The atmosphere was fun and relaxed, with early 2000s hit music playing, which gave the whole experience a nice nostalgic vibe. All in all, the dessert itself was excellent, and most aspects of the visit were enjoyable. I’d definitely return, though I’d hope for a more consistent and respectful approach to customer interactions in the future. With just a little more polish on the service side, this place could easily be a five star gem

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4.3

638 Opinions

location-icon5 Wellfield Road
Italian
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Lea las buenas críticas y tan cerca decidimos reservar. El ambiente era bueno y ocupado, así que pensé que sí. Pedí una botella de vino que se anunció como 22 y luego 29 en la factura, pero está bien. Pero ordené vongole. Era lingüina en vino blanco de ajo con almejas y almejas justas. No hay perejil fresco y nada más la mitad de las almejas no se abrió, pero tan poco de todos modos tenía alrededor de 6 en total. Amigos, la pasta de pollo también carecía de salsa de pollo. 15 por persona para la mayoría de pasta no es bueno. Los postres eran lo mejor de la comida. Pero olvidé nuestros licores pedidos. Al final de la comida no dijo como tbh tan ocupado y una especie de una de las masas pagadas y se fue.