Coco Gelato in Cardiff

I recently visited Coco Gelato for dessert and overall had a great experience, though there were a couple of moments that stood out in a not-so-great way. I ordered the peanut butter waffle paired with bounty ice cream, an indulgent combination that turned out to be absolutely delicious. The waffle was freshly made, warm, and had a lovely crispness to it, while the peanut butter sauce and coconut chocolate flavor of the ice cream complemented each other perfectly. It was rich, satisfying, and definitely hit the spot. I did ask for extra white chocolate sauce on my waffle, and that’s where things got a little awkward. The woman behind the counter told me she had to check with her boss for a price, which is totally understandable. However, what felt a bit uncomfortable was that the boss seemed to feel the need to look at me before deciding how much to charge. It gave off the impression that she was making a judgment based on appearance or something subjective, which felt off-putting and unprofessional. Eventually, I was told it would be £1.50 for the extra sauce, which I was happy to pay, but the whole interaction could’ve been handled in a more neutral, consistent way. Aside from that, there were lots of positives. The place was clean and welcoming, and I really appreciated the fact they offered free water refills with cups readily available. It’s a small thing, but it shows thoughtfulness towards customers. The atmosphere was fun and relaxed, with early 2000s hit music playing, which gave the whole experience a nice nostalgic vibe. All in all, the dessert itself was excellent, and most aspects of the visit were enjoyable. I’d definitely return, though I’d hope for a more consistent and respectful approach to customer interactions in the future. With just a little more polish on the service side, this place could easily be a five star gem

Recientemente revisé Coco Gelato después de una muy mala experiencia allí, así que como pueden entender me sorprendió las acciones de la dirección a mi regreso con un grupo de amigos. Elegí no pedir. No estoy seguro de cómo me reconoció el gerente, pero se me acercó con un sundae de masa de galletas de cortesía como una disculpa. Cuando cosas como esta pasan significa mucho especialmente después del mal servicio recibido en mi última visita. Esta noche, los ocho recibimos un servicio excepcional con productos que realmente se parecían a sus fotos en los menús. Todo servido a su debido tiempo por el personal amable y educado. Es bueno ver Coco Gelato. Sigue así. No guardo rencor. Estoy seguro de que nos volverás a ver a todos.

Wrong order sent after spending £33 very disappointing

Great desert café, huge range of ice cream cakes, waffles and other sweet treats. Plenty of seating and never much of a queue

My favorite gelato place in the world.

Very friendly staff and clean surroundings. The food is always nice and fresh and they have a variety of different desserts to choose from.

Food is very good. Quick service and great tasting.

Amazing Spot and amazing gelato and friendly customer service !!!

Rawdah was amazing and very friendly.Amazing place and environment.

I ordered a 2 balls ice cream with a cone, and they put it in a bowl with the cone on top... my son wasn't too happy about it it's no point to order a cone if anyway it's served in a bowl. I ordered big pancakes and I have the mini pancakes.. all it's overpriced the ice cream 5.95£ The pancakes were nice flavour more than 10£ and a sprite 2.75£ just 2 tables on the shop with customers

It's s nice dessert place, they specialise in Gelato and waffles

Customer service ain’t good went in last hour the lady behind the till was quiet busy with her closing tried calling her few time she ignored so they should have employees whose priority should be customer first.

Fast service, lovely carrot cake

Perfect place for a delicious pudding. The new ordering system is a bit weird, especially as they used to give great customer service

Vengo aquí al menos dos veces al mes para tomar café y a veces helado con un amigo. La elección de helado es genial. (Me alegro de que tengan una buena gama de sabores de frutas, así como todos los sabores modernos como bueno más amable, biscoff, etc., ya que soy de la vieja escuela (muchos lugares no tienen muchos sabores de frutas en estos días), y el servicio siempre es amable. Algún día, me voy a dar un capricho con una construcción... ¡tu propio helado!

El personal era muy encantador y paciente mientras ordenaba y hacía un montón de preguntas. El servicio al cliente fue de primera! Los desiertos eran todos de alta calidad y sabía delicioso. Muchas gracias por ayudarnos a disfrutar de nuestros hermosos desiertos.

Este fue el mejor batido de leche que he tenido, estaba tan lleno de sabor y me hizo la boca agua con sabor una de las mejores experiencias que he tenido y me encantaría venir aquí todos los días!

Buen personal, servicial al ordenar nuestros desiertos Recomiendo 100% un buen precio por su relación calidad-precio Tiene un montón de opciones para elegir también si su exigente

Nos sirvieron la galleta Sundae más poco apetitosa, ver la foto, que parecía una pila de mierda de perro. Juntados por un niño de tres años, sin duda. Cuando me quejé, el gerente me dijo que no sabía por qué estaba haciendo una gran cosa al respecto, ¡ya que así es como lo hicieron! Enfréntate. El tipo que lo hizo no sabía cómo hacerlo. Ni siquiera sabía cómo manejar la caja. No regresaremos.

Ice creams lack flavour and so do rest of the desserts, used to be the go to place.

Used to be such a thriving place… last few visits have been terrible. I think they just need to call it a day.

Honestly an ice cream that doesn’t tell me anything about ice cream … no flavour at all and plus there was a bad taste of milk expired ..

The owner of this place is absolutely lovely, so so impressed by his service. And always love the desserts - constantly back at this place. Can’t resist !

There are a lot of styles and flavors, and the combinations with waffles and pancakes are also varied. It is a good place for friends to gather and chat, and have a dessert of ice cream. We spent a pleasant afternoon here.

Ordered a freak shake which comes with a waffle (or use to) spent £17 for it to only be a bit of cream in foil with 3 pretzels. Most outrageous waste of money especially seeing as prices have increased.

Food was delicious, I had a strawberry and chocolate crepe with additional banana - lush! The food arrived to the table in a timely manner, not a whole lot of atmosphere there as it was quiet but that could have been the late time of day we visited.

Had an amazing experience here. Beautiful gelato’s all made in house (50+ of them 🫨). Huge selection of desserts, clean premises and amazing staff. Find our full review on instagram @wheresthatgrub

Vinimos aquí con unos amigos para conseguir el postre, gastamos £ 10 cada uno en crepes con grandes esperanzas. Me gasté una libra en extra amable superando solo dos bocados de ella, también era rancio y definitivamente no vale una libra. Mi amigo también pagó por brownies y solo consiguió 2 brownies diminutos del tamaño de un bocado que costaría £ 1 por un paquete de 30 , también estaban extremadamente secos. ¡Asimismo, la crema batida estaba literalmente desfasada con un sabor agrio y un olor a huevo y ácido aún peor! Todos fuimos a casa y uno de mis amigos estaba literalmente vomitando. Estafa completa y pérdida de tiempo, podría mejorarlo yo mismo. Nunca volviendo

Used to come here all the time and enjoyed it service was poor, didn’t have enough change in the till so wanted to charge me extra!!!! Ice cream tasted so bad I threw it out!!!!!!! Will never return!!!! Worst ice cream shop around !!!!

Ice cream was Cold Waffle was Hot. Great combo

You can check out our full review over on @CardiffLoveList on Instagram and TikTok! This lovely independent dessert spot makes 50+ flavours of ice cream in house each week, as well as serving the tastiest crepes, waffles, freak shakes and more! We loved it here and the staff are super helpful and friendly, this is definitely going to be our new fave spot for a sweet treat!

If you love ice-cream, milkshakes, sundaes and everything in between this is definitely the place for you! We had two sundaes absolutely out of this world, may seem a little expensive but once in a while why not!!

Lovely service, wicked ice cream.

Awful place. Hair in food, food from tables brushed onto floor and rude staff when complained. Never recommend to anybody.

Would be a game changer if diabetic/sugar free ice cream/desserts available in general.

A vital ice cream spot in cardiff

chocolate mint is so refreshing!

The ice cream in my country was not better than the 5 star one.

We arrived just before closing, my dad wanted the pistachio ice cream but they had run out and didn’t have any more. The portions were good and ice cream tasty.

Deliciosos postres, excelente servicio al cliente, gran ambiente. Me encantó toda la experiencia. Esta fue mi primera visita, sin duda no será la última!

Visita por cumpleaños familiar. Primero, fue cobrado de más. Luego reembolsarán el dinero al día siguiente y 2 días después aún no han sido reembolsados. Habla con el gerente, ella dijo que ya reembolsó a mi cuenta. Tómese 3 días para pasar. Ya han pasado 5 días y aún no han recibido reembolso. Gerente no lo suficientemente útil. No sé por qué cobraron de más tan rápido, pero tardan más en reembolsar. No te recomendaremos ir aquí pero si lo haces, asegúrate de revisar tu pedido y precios antes de pagar

Fantastic ice cream variety, friendly staff, clean and cosy place. Really liked the solution given to the low(ish) light fixture

It's unacceptable to find hair in your food, especially at a reputable establishment like Coco Gelato. While it's understandable that mistakes can happen, it's crucial that the business has robust processes in place to prevent such incidents. In this case, having a hair protection system in place while preparing food could have avoided this issue. As a customer, you expect a certain level of cleanliness and quality, and it's disappointing to have those expectations not met. Even though a replacement was provided, no other form of compensation was provided as a gesture of a formal apology. Not acceptable.

Came in this afternoon with my family. The woman who served us was very kind and nothing was too much trouble! A* service couldn’t be more pleased🥰 Will definitely be returning soon.

Great desserts for special occasions with family. Love the freak shakes

I recently visited this place with a couple of my mates, and it turned out to be a fantastic spot for a treat. The service was good, and the seating area was clean. It was heart-warming to see the place bustling with families even late in the evening. The variety of sweet treats available is truly impressive—crepes, sundaes, waffles, and even some savoury options. You can customize your dessert by choosing your own sorbet or gelato cones, enjoying them in cups, or opting for a waffle or crepe base. There are different toppings and sauces to enhance your treat just the way you like it. The place can get really busy on the weekends, but that's a testament to its popularity. It's a decent place that caters to diverse tastes with its wide range of desserts. If you're a fan of gelato, you'll be pleased with the extensive variety they offer. Overall, it's a lovely spot with something for everyone. Highly recommend giving it a try!

I liked the gelato, there are many variations.

Thought it was fairly overpriced for what we had n our trip there. The place was clean and tidy, staff were friendly, just couldn't justify the pricing for what we had

Food is okay, nothing to write home about. The decor feels somewhat unloved and the atmosphere isn't great. The service is very mediocre; I've never saw a smile on a member of staff's face.

I always come here regularly, such an amazing vibe with the best desserts in town hands down ! I particularly love the hot chocolate and mocha , and if I eat more than waffles wi th icecream

Tried shakes here yesterday. Shakes were good but the ambience is not that appealing. Otherwise lots of flavours is plus point

Went for a Mother’s Day treat and was treated to chocolate dipped strawberries and after eight mints for free ! There was a slight mix up with the type of ice cream I had ordered on my waffle but the issue was handled so well it wasn’t a negative, it shows what good customer service skills they have! Should have taken a picture of my wonderful waffle with dark cherry and carrot cake ice cream but forgot until afterwards! Always enjoy our visits to cocos 😃

Great food and drinks here. Bit pricy but you get what you pay for!

Whenever I come back here for my order it is always perfect and the service is great all the time. Also, this place have a many different styles of desserts so it has something for everyone if you have different tastes.

Food is lovely , the place was empty and the staff weren’t that helpful at all . Used to be a decent place to take the kids , it’s just seriously lacking any sort of atmosphere or happy staff

Very nice customer service and amazing food. Loved the vibes

Service 0 to be quite honest our order take almost an hour I came with my kids to have just 3 corns of ice cream and we were a bite in a rush they took too long to serve us I should your having the wrong stuff definitely!!

Nice dessert place. Plenty of choice that for sure will satisfy the cravings of most people's sweet tooth. Oreo waffle was perfect but the milkshake could've been nicer with more ice cream!

Been waited for uber order for 30min, she told me 20m wait then 20m again, very rude staff by just asking why order takes ages as customer was constantly ringing and asking for the order takes ages, when asked started shouting like psychopath, had to cancelled order and wasted my 30min and poor customer stranded, such disgrace staffs plz avoid order online from here you won't be able to cancel neither you get order on time disgusting

It was so good we forgot to take pictures 😅 Berry crepe was amazing as well as the ice creams 😊 Definitely coming back!

Magnificent. Well worth the stroll across Cardiff.

Probably visited over 30 times over the years. A photo of a chuck berry sundae from about 5 years ago.

The one young member of staff (I believe may be transgender), is the best member of staff you could ask for. Seriously impressed with her service and attitude. Always welcoming and makes our drinks perfect everytime. All the other servers are hit and miss where the drinks are good or terrible, but hers are awesome. I just hope she knows how good a job she's doing.

Very slow service, cream was totally out of date the food came in different steps for 3 people the ice cream came after 30 and then for the waffle wich is mine came after 40 minutes

Nice Gelato store, plenty of seating and good quality selection of Gelato, they do killer milkshakes especially the Reese cups milkshakes and not bad at £5.95

Excellent choice of ice creams. Friendly and helpful staff. Clean shop and toilets. Only down side is some of the ice cream sundaes are a bit expensive and shop opens after 3pm in mid week

Has gone down hill since my last visit (almost 2 years ago). Service poor, staff swearing, price increases & smaller portions.

Awful! Lost my order!! And all my friends had theirs but then had to wait for me!! And the poor staff are just kids left to run the place

Best desserts ever ! Enough said

Really good sundaes! Staff are so lovely and really nice ambiance in the store

Good sorbet, had the blood orange and green apple. Lots of options. It was very big but felt quite empty when I went.

The gelato shakes were splendid but the crepes and the sundae was disappointing for me and my family because the sundae was awful and the stuff that was in it was not what it said in the description. The crepe was way too sweet.

Increased prices and smaller portion sizes!!!!

Arrived around 19:30 with around 30/40 People in the shop. I waited about 10 minutes to be served after having 3 staff stare right at me. When I was served there was no apology for the wait. The attitude on the staff was terrible. Wouldn’t go back there. Joke of a place!!!

Presentation of my freak shake amazing as normal. But the freak shake board was spilt. I didn't notice this till l hate ate most of the cream on the board. Wooden split boards harbour all mannor of bacteria. I did bring it to the attention of the manager Jemmen(this may not be the correct tall, short haired guy) whose attitude was appalling. Never had a complaint about the board! We you have ate it should have brought it back sooner! I explained l wasn't looking for a refund just bringing it to their attention, to which l got its more attitude. I mentioned environmently health and apparently they have been in and all is fine!

Amazing place. The list of available choices is truly amazing as is the taste of the ice creams available. Sweet helpful staff. Keep it up

Well this didn't disappoint never had ice cream like it so much choice hard to choose ice cream was so delicious and creamy will definitely be going back as I seen the waffles come out while we were waiting I gotta try them

Brought a choclate cake was absolutely dissusting tastes like it’s old not fresh when u eat it has a stale taste don’t taste fresh at all.

absolutely lovely food, i had a freak shake. service was lovely, the person serving was kind and made the shake very well. 10/10 would shake hear again.

Ress as Llyn lovely dessert parla with a great range of Gelato and sorbet, we had waffles with mine Coconut & pistachio, my friend has blood orange and dark chocolate, the young waiters was lovely and so helpful

We've been regulars here since it opened and today we found it had gone down hill a bit. Still a decent selection of ice cream but found the quality of the waffles has changed. Going for a cheaper option maybe to cut back on costs? This definitely reflected in the taste and found it let the dish down. Kids portions seemed slightly smaller and the hot chocolate was awful, hardly any hot chocolate in the mug, tasted different and mostly whipped cream. We'll probably give somewhere else a go next time

Understaffed and the ember frontline on the till could only manage one ice cream at a time. Slow service. 30 mins wait and there was only 3 people in front of me. Give it a miss if you don’t have time.

Me and my family have been visiting Coco Gelato since it opened and the food has been consistently great . Unfortunately out last 2 visits have been disastrous due to the attitude of the staff . Both times (two consecutive days) the cafe has been open despite the opening times being clear on the door, on day 1 my granddaughter and great niece waited for 25 minutes and when they eventually opened no apologies to anyone in the queue . Today myself, nephew and great nephew waited 30 mins post opening time . Staff were inside but completely ignored us knocking and went as far as to laugh at us! People in the queue left in disgust . My 6 year old nephew asked why the staff we being so rude and ignoring us ! When they eventually opened no apology despite me saying how incensed I was by their behaviour , in fact they started arguing with us !!! We won’t be returning any day soon for sure 🥵🥵🥵

Despite the reviews I had read the girl serving us was professional and polite,even went as far as explaining the choices and options to my daughter,ice-cream was stunning,place could do with a bit of tlc bit the prices are very reasonable

Waited 25 minutes to just get seved. Then waited 40 minutes for it actually to arrive. I would use the word disorganised rabble. But they are probably a bit more organised than this group. Appalling is all I can say

Took my children in for ice cream. Amazing range of flavours, but had to wait too long to be served. Poor customer service, staff member was deliberately unhelpful and surly. It wouldn't have cost them anything to smile. Choice of music was unsuitable for a family restaurant.

Very disappointing visit. Decided not come again. Menu is set in stone you cannot change it. Even though they did change it on previous occasion. Cookie dough was under cooked, no crispiness, paste like heap Extortionate prices with small scoops of ice creams. I get a bigger serving of ketchup in restaurant than ice cream here. 10 quid for a cookie dough and ice cream, pathetic. Charging London prices in Cardiff My family and friends will not be visiting again. There are other nice places nearby

Lovely desserts & fast service! A bit loud when busy but overall a great time.

Update April 2022 Still 5 stars! Staff very chill and friendly. One staff member was reliving a night out and we had great tunes on with funky vibes. Music improved thankyou. 😀 Wheelchair accessible. Spotlessly clean. Massive choice of shakes , sundaes, waffles/crepe combo's. Limited savoury menu but what they do have is a good selection. Cheaper to go for build your owns (and you get more). Ideally check out the menu before you go as I found it over whelming. No parking so allow time to park but mostly free parking surrounding for up to 2 hours. Nicely lit. Toilets clean. Music a little loud for my liking and random (from rak su type to odd women wailing out Italian tunes)

Always a good late night spot to get the sweet fix. Their waffles are great, we always get the Eton mess one. Tried the cookie dough for the first time which also did not disappoint. Would have been a five star but the coffee is terrible. Do not recommend, stick to the warm desserts.

Was really nice and on our way out from Cardiff to valleys. Easy to find and plenty of parking. Friendly staff big selection of the sweet stuff. Cakes icecreams Waffles freakshakes. My partner loved it she recommended it actually she had kinder and strawberrys & cream on a chocolate cone. I had crunchie and mars on a plain cone I wasn't as impressed with mine. I would go back we eat in Cardiff a lot and I would try more things for sure. We did want a freakshake but asked to change one of the icecreams or have more of one and less of the other but they couldn't accommodate that set menus can't be changed? or I could pay £1.50 to make the change.. So we just had scones instead.

Food and the staff are both good food was actually rather lovely and the ice-cream plentiful and the staff were willing to help me out when their website didn't reflect what they are to be offered install however the music was far too loud the staff could barely hear me and won't turn it down there was a lot of distractions and the place felt sticky in the air

Great choice of ice creams, waffles, pancakes etc. Not cheap but worth it for a treat

Delicious and sometimes just what the doctor ordered ;)

Pretty good variety of ice creams and sorbet! Lovely waffles!

I have been visiting Coco Gelato since it opened and when it first opened it was a lovely place, gorgeous food, lovely staff and great atmosphere. Unfortunately over the years this place has drastically gone down hill, the food is still beautiful but the staff, the atmosphere and cleanliness has really let it down. I still visit here once every few months to see if things have changed and I am dissapointed every time, A friend and I visited about 2 weeks ago on a Friday evening and I was very sad to see an altercation between 2 customers and the staff, from what I heard the customers had been waiting a very long time for their order, in the mean time I could see myself the manager scrambling around for their receipt as they had 'lost' their whole order, when the customer confronted the manager they admitted their fault but the customers response was 'we have been standing here, you could have just asked us again' which I feel would of saved the customers, the manager and I some time as I was standing in the queue witnessing all of this. After being served and I had sat down the altercation took a turn and it was an uproar of arguing and shouting and I am afraid to say it wasn't from the 2 customers invoved, it was from the staff, the manager and the gentleman behind the counter were raising their voices, pointing and being extremely rude to the customers which ended up in the manager throwing the customers out... the customers weren't shouting at all and were not being rude in any way and they were treated very unfairly. After a lovely show, with no apology from the staff who knew we could hear and see everything, there were about 4 tables of people still inside eating, they turned the lights off! Again, no apologies or to say we're closing now, you have 10 minutes etc they just turned the lights off. Another awful experience and by the way the staff handled everything, they lost quite a few customers that night. I hope those 2 customers who were involved in all this take it further.

Amazing gelatos and they have sooo many different flavours!!!!

I have been going here for years. Unfortunately place has gone downhill. I was ignored while waiting at counter. Only to be served by a rude lady with no customer skills and a stinking attitude. Had to have word with manager who did apologise. Shame won’t be returning til it’s sorted.

Buy straight from the restaurant; You'll save money and get to speak to the lovely staff! For birthdays order an ice cream cake!!!

doesn't do savoury crepes/pancakes