Based on 686 opinions finded in 3 websites
Based on 686 opinions finded in 3 websites
Opinions
We recently enjoyed a meal at Pizzeria Villagio and I’d happily go back for food and recommend to others. My bruschetta starter was lovely and the pizza vegetariana was also really nice (the pizza base was perfection 👍). I like that they have Trebbiano on the wine list. The staff are welcoming and happy to chat about the food. An enjoyable meal, thank you!
Victoria S . 2024-10-20
MORE AT Google
Villagio’s hosted 14 of us for a birthday celebration this weekend. Liaising with Marcello beforehand was really easy and we gave a list of meal choices a week prior to arriving. The staff were very accommodating and food came out all at once and on time. With the two young men that hosted us for lovely and quick with drinks and any service that we needed. They also brought out a cake and took group photos of the group. The food was lovely, and I couldn’t recommend this place enough.
Sam H . 2024-10-20
MORE AT TripAdvisor
I’d like to start by saying we as a family have been using the Villagio since the 1970s and love supporting a local family business! However, our experience this weekend did leave us a little disappointed. We had booked for 10 of us to celebrate my father’s 76th birthday. Days before we’d dropped in bunting and cake and were reassured that we’d be sitting upstairs and that they would add these to our table. We arrived 10 minutes early and were made to feel a little uncomfortable about this, the restaurant was extremely busy and the staff clearly stressed. Throwing the bunting at me pretty much, without anything to use to attach it to walls so it went unused. Our table at 7pm still wasn't ready and they then had to ask a table of 4 to move who were waiting on their dessert, again proving uncomfortable. We then waited a further 15 minutes for our drinks order to be taken, staff kept bringing food over which clearly wasn’t ours - staff were hugely overwhelmed. Things eventually calmed down and staff were polite, we actually just felt a little sorry for them! We felt the restaurant was just over booked or under managed on the night. Food was excellent though 👌🏼
Beth L . 2024-10-14
MORE AT TripAdvisor
Amazing place. Amazing service, amazing food. Will be returning for tiramisu. Look out.
Jack Harris . 2024-10-10
MORE AT Google
Fantastic food, fantastic and knowledgeable staff and a real buzz in the restaurant. The staff are very attentive and no request is too much. One of my party required a gluten free pizza. These are very hit and miss in most restaurants but the home made base at Villagio was almost indistinguishable from a Normal one. The food was really tasty including the Arancini, the pizzas and the beef ragu. Very relaxed atmosphere, and at no point are you made to feel rushed to finish up and leave. Will return as soon as I can. Thank you.
Brian Lewis . 2024-10-06
MORE AT Google
Food delivered hot and tasty as always
Sue . 2024-10-02
MORE AT Just Eat
We have visited the restaurant on a number of occasions. It is always the top of our list with friends and family when they visit and it never disappoints! The pizzas are always incredible and we also love the arrabiata dipping sauce too! Fresh ingredients and an incredible base!
Charlotte R . 2024-09-28
MORE AT TripAdvisor
Friendly, attentive and welcoming staff. The king prawn, nduja and chilli starter was lovely as was my wife’s calamari. The pizzas were as expected, again more-ish and tasty. The children’s menu is spot on and the portion sizes for both the main menu and children are excellent. The affogato with Amaretto and coffee finished off a lovely family meal - obviously the kids had ice cream minus the liqueur! Pizzeria Villagio should be far higher on Trip Advisor, having visited most Italian restaurants in Cardiff, Villagio will now be our go-to for a quality, family friendly Italian meal.
D777 . 2024-09-28
MORE AT TripAdvisor
Portion tiny. 4 piece garlic bread was half of an 8 piece garlic bread. I could cut any ‘slice’ of bread into 4 and claim in 4 pieces of garlic bread… rubbish
Paul . 2024-09-27
MORE AT Just Eat
Great Italian pizza, thoughtful service, went the extra mile to discuss gluten free options and limitations. Really good gf pizza, will order again.
James . 2024-09-19
MORE AT Just Eat
amazing, had just ordered then ten minutes later it's delivered! Best pizza takeaway and restaurant around. thanks again x
bethan . 2024-09-15
MORE AT Just Eat
Warm friendly family run dinner , they looked after everything concerning my wife celiac needs ,
Alan Hemmins . 2024-09-15
MORE AT Google
Delicious Pizzas and super tasty Calezone. Friendly and prompt service.
Kumar . 2024-09-04
MORE AT Google
Ordered a dish which didn’t state it came with cheese inside it , asked for no Parmesan In the pasta and it’s a pasta dish with cheese all the way through it. Issue when I can’t eat cheese
James . 2024-09-02
MORE AT Just Eat
Excellent food, really friendly staff. Great vibe. Will be visiting again soon
FRED PH . 2024-08-28
MORE AT Google
Dinner with family. Great pizza. Owner fitted us in as a walk-in on a very busy Thursday evening. Lovely atmosphere.
Andrew Henderson . 2024-08-23
MORE AT Google
We haven’t visited here in years but took the chance for a last minute night out on a Monday. It turned out to be an excellent choice! The restaurant was absolutely packed with a lovely noisy buzz of happy clientele. The staff were working incredibly hard. We had the fish platter for two to start, a couple of really good pizzas to follow and an affogato for my husband to finish off. House wine was good as well. Pizzeria Villaggio is well worth a visit: brilliant value for money, delicious food and genuine fun. What a lovely evening!
cardiffcwtch . 2024-08-14
MORE AT TripAdvisor
The food is excellent as always. The staff very friendly and the service prompt. I eat here at least once a week
Leonard Sinclair . 2024-08-13
MORE AT Google
Lovely food. Service was terrible. 6 of us went for my sons 12th bday. Had to continually ask for everything. Waited ages for drinks and food order and had to ask for both to be taken. The waiter we had was very pleasant but never checked in on us to see if everything wad OK, if we wanted more drinks, parmasan etc. Had to ask for every drink order we wanted and for the bill and then chase to pay it. Really poor. Just felt like they were bothered we were there and for us to just eat and go. Really disappointing service. Ordered 3 desserts and the two arrived after 1 had been eaten. Wouldnt go back
ceri kilburn . 2024-08-09
MORE AT Google
Fabulous food, friendly and helpful staff. Just amazing!
K Clarke . 2024-08-07
MORE AT Google
One of my favourite Italian restaurant recently. My boy have food allergy and staff are friendly and attentive to check our order. Food is lovely and tasty, love it
KC . 2024-07-25
MORE AT Google
Just returned from a lovely evening. Good service, buzzing atmosphere, delicious food. The nicest flavour pizza ever and the affogato was the best! We'll definitely be returning. Thank you!
Miriam Pullin . 2024-07-20
MORE AT Google
Amazing food and friendly staff what more could you ask for. Would 100% recommend this place.
kim wynne . 2024-07-20
MORE AT Google
seriously, as very good as the pizzas are here, the garlic dough balls are beyond amazing. so fluffy and tasty.
Alex . 2024-07-19
MORE AT Just Eat
Fabulous local Italian been here for ages, very popular, home made food
Patricia Troake . 2024-07-16
MORE AT Google
fantastic pizza that travelled well. most properly made pizzas don't.
Alex . 2024-07-10
MORE AT Just Eat
We've been in twice for lunch, immediately the staff are warm and welcoming. There's an abundance of choices on the menu and the portions are huge. Everything is cooked fresh to order and with really fresh ingredients. We had the calzone and the dough was the best I have had in years and stuffed to the brim. The accompanying sauce was rich and tangy. The carbonara was rich and creamy. The fritto misto was full of big juicy prawns, calamari and whitebait. This is one of those places where you can just get a bowl of pasta and be full at the end. The pricing is incredibly reasonable, a family of 4 with a bottle of wine, 2 courses each and coffee all for less than £90 is almost unheard of. This has already become one of our new favourite restaurants in Cardiff.
bryony mcdonagh . 2024-07-09
MORE AT Google
The best pizza outside of Napoli
Rhisiart . 2024-07-06
MORE AT Just Eat
We have eaten here a few times. Not is the food really good and authentic Italian but the service is lovely. Staff are friendly and attentive and are particularly great with our small grandsons. Highly recommended.
Devra Applebaum . 2024-06-18
MORE AT Google
Delicious pizza, dough balls and tiramisu, with super speedy delivery - spot on!
Karen . 2024-06-11
MORE AT Just Eat
Nothing was too much trouble when we asked for something slightly different than advertised on the menu. Would definitely recommend.
Sharon Jones . 2024-06-09
MORE AT Google
Really enjoyed our experience I ordered the meatballs as a starter to share with my partner with a raspberry cocktail and a mojito, for our mains my partner ordered the prawn pasta (sorry can't remember the names) but it was stunning, I don't normally like prawns but he convinced me to taste it and to my surprise not only did I enjoy the pasta and sauce but the prawns were cooked to perfection, lovely and juicy, I ordered the tagliatelle carbonara it tasted lovely but had a bit too much oil on it, the waiter apologised profusely and replaced it within minutes, unfortunately the pasta was a little undercooked and because of how lovely the chef and staff was I wasn't going to complain I just asked for it to be put in a container to take home and bless them, they didn't charge us for the mains even though his was perfect, obviously we left a nice tip and we will definitely be returning very soon. My daughter loved the carbonara that we brought home as by the time we got back the pasta had softened so all in all no complaints really cannot recommend them enough, lovely evening.
Tam Lee . 2024-06-08
MORE AT Google
Another fantastic meal. Service and food amazing as always.
Mandy Thomas . 2024-06-06
MORE AT Google
Great food chilled atmos can get busy so service can be slow but worth the wait
Nelmezy . 2024-05-23
MORE AT Google
Best restaurant in Whitchurch. Been 6 times in 6 months since moving here. Good value too.
Michael Crothers . 2024-05-23
MORE AT Google
Absolutely delicious and authentic Italian food. I am often eating out in Cardiff but always refer back to this fab family run restaurant. Whenever I take guests here it is always a crowd pleaser. Don’t understand the negative reviews.
Angharad . 2024-05-23
MORE AT Google
The pasta is amazing and great portions! Only downfall is half a garlic bread really dissatisfying. Inside the service can sometimes be slow and draining in the boring atmosphere: i feel the music can be a bit more lively. Also when i had a take out they dont offer paper / plastic forks. I live quite far so like to eat in the car.
Food Reviews . 2024-05-22
MORE AT Google
Great food and great service, couldn’t ask for anything more.Thankyou guys !!!
Sanchez . 2024-05-11
MORE AT Google
Great food, had a lovely evening
Aaron Gallagher . 2024-05-03
MORE AT Google
Took my daughter here for a takeaway as my parents used to bring us to eat here regularly in the 80s and 90s when we lived nearby. Unfortunately, one of the pizzas was wrong and we didn't realise until we got home, however, we weren't too disappointed as they tasted as amazing as I remembered them from my childhood. Would definitely come back again when in the area and definitely recommend the food. thank you!
Tim . 2024-05-03
MORE AT Just Eat
Excellent evening family dinner on a Saturday night. Very busy, with some large groups booked in. Excellent service and good food.
Mark Sims . 2024-04-22
MORE AT Google
Great italian restaurant....Nice and well presented food. Definitely place to pay a regular visit... Grazie
Marcello Celestini . 2024-04-14
MORE AT Google
We came here for a birthday celebration, experience we had wasnt the best. First of all we were seated by the front door, so eveytime it opened there was a draft of cold air, and constantly people coming in collecting takeaways etc. Service was poor, the first guy who sat us down and took the drinks order was abrupt, sweating profusely and used his hands to wipe the sweat off his head, I then watched him pick up food and serve it to the tables. Calimeri was overcooked, very chewy but presentation was good in fairness. The food I ordered was not correct, it was rectified and in good time, taste was average. I love my pizza and have tried many pizza/Italian restaurants this one that was definitely not high in my list. I'm hoping this was just a one-off as other reviews seem pretty good, which is why we booked it. Service got better towards the end of the night when the waiter was switched to a younger lad (can't remember his name), who provided impeccable service, and dealt with the above mishaps professionally. We did not dispute the service charge due to the waiter at the end of the nights service. Had he not rescued our experience I would have insisted it was removed. Being a small independent business hopefully some lessons to be learnt to improve for the future.
Nitesh Rupalia . 2024-04-07
MORE AT Google
An absolute gem in Cardiff for Italian food. Highly recommended. Big portions, delicious taste, and very friendly, attentive, and accommodating staff. Highly recommended. Don’t miss out!
Dean Aaron Roberts . 2024-04-03
MORE AT Google
Great service and great food yet again. Service was quick, even though they were very busy. Food arrive piping hot. I had Lasagne which was delicious. i tasted the Sword fish ravioli which was also very nice.
Susan P . 2024-03-22
MORE AT TripAdvisor
Beautiful food and very friendly staff
Gemma Lamoratta . 2024-03-16
MORE AT Google
One of my regular haunts. Excellent and rapid service. Polite. Always bring a bottle of water ( tap ) that has been chilled , without asking. Home made fresh and simple food at a good price that arrives quickly. There's nothing not to like. Reccomended you book
Mark Mansell . 2024-03-16
MORE AT Google
Great food at reasonable price, excellent staff too. Shame about the naughty screaming child.
Andy Davis . 2024-03-12
MORE AT Google
my absolute favourite restaurant to go to. the food is incredible and the atmosphere is perfect. every single time i’ve been it’s been amazing. it’s a must go to !!
Lydia Vanstone . 2024-03-11
MORE AT Google
Lovely food and staff - love it there 😍
Bernie Bettison . 2024-03-09
MORE AT Google
Delicious food. Homemade and really yummy. Used to visit regularly in the 1990s but felt it was getting a bit dated. Glad to see it brought back to life! The meatballs, Fritto misto and pizzas highly recommended. Only criticism would be the service - drinks we're slammed down with such force it was a bit scary and some organisation with the waiting staff - we were asked the same questions over and over. Despite this, we would return. Revisited with a group of friends. All still very nice. The meat in the carbonara was a bit greasy. Desserts were huge, too big too finish! Update: had some takeaway pizzas, much better than chain takeaways and a similar price. Yum!!
Jo Patterson . 2024-03-09
MORE AT Google
Absolutely loovee this place! Always the best food and such friendly staff. I’ve been served by Ashfi and he’s great- so attentive and helpful. We were also served by a new boy where it was his first day and he was also so lovely. Those two really made our experience very enjoyable. Love coming back here- never disappoints.
millie pallister . 2024-03-07
MORE AT Google
What about the dough balls I ordered ?
kevin . 2024-02-29
MORE AT Just Eat
Exceedingly poor. Thought we would visit our local italian for Valentines day. Spent over an hour waiting for our Calzones. My girlfriend spotted the calzones has not been cooked properly and we had been eating raw dough. Unfortunately I had eaten most of mine as I assumed it was cheese. Both had a bad belly and ruined our night. Owner took one of the calzones off the bill. Which we did not argue as we wanted to get out of there as quick as possible. However, how shameful to know your customers ate raw dough and charge us for one of them. Not to mention the cheek of adding service charge on. We are the least cheap people ever but it is the principle. Very disappointing for our local restaurant. Thanks to the response of the owner. Good attempt at trying to save yourself there. Not even an apology. Both pizzas were raw. The second pizza we showed the crust to the waiter and it was raw as well. The wait time was way over an hour. But nice spin on the story. Tried porro over in llandaff and much better service and pizza.
Ben . 2024-02-24
MORE AT Google
Chips not cooked enough, otherwise good
Nick . 2024-02-23
MORE AT Just Eat
The last time we went to this place, it was good, but this time the service was more than a bit slow, yet we still had a service charge included on the bill.
Gaz57 . 2024-02-16
MORE AT TripAdvisor
Good food appropriate portion but little expensive
harjot singh . 2024-02-14
MORE AT Google
We were a big group and had the most lovely evening. The food was delicious, the staff were welcoming and attentive and we couldn’t have asked for better experience. Thank you!
Lisa Baker . 2024-02-07
MORE AT Google
Went with a group of friends. Great food and service would definitely go again. Great value for money
Alison Phillips . 2024-02-03
MORE AT Google
Lovely place with community feel to it. Pizza was light and crisp, bursting with flavours and good size. Sticky toffee pudding was more like a piece of cake with an unusual taste.
Jeremy Holifield . 2024-02-02
MORE AT Google
Best Italian in Cardiff, food is consistently exceptional and portions are very generous,delivery is always prompt so food is always hot. 20 out of 10 , 5*!
Lee . 2024-01-25
MORE AT Just Eat
Best Italian restaurant in Cardiff. Carbonara is amazing 😍
Lowri Kadelka-Williams . 2024-01-24
MORE AT Google
Nice food, lots of choice for pasta and pizza. Great service. Recommend to book as it was pretty busy.
Vicky F . 2024-01-20
MORE AT Google
Recently went here for dinner with friends and had a lovely time! We all had different pasta dishes and it was delicious! Shall be visiting again.
Kathy M . 2024-01-18
MORE AT Google
I went here for my birthday and hired out the upstairs private room. It was great! The service was very good and the food was great. The pizzas were handmade and authentic and the pasta looked delicious.
megan roberts . 2024-01-13
MORE AT Google
Food and drinks were good. Just so others are aware the only downside was the 10% service charge which was quite a lot as there were 9 of us dining. So we ended up paying over £200 for pasta and pizza meals.
Alan R . 2024-01-08
MORE AT TripAdvisor
Simply the best Italian I have ever had, the food is authentic and fresh and is sourced locally. Genuinely gorgeous food, and the restaurant has a lovely atmosphere. In addition to this, the service was great and the whole experience was top notch. We will definitely be returning!
JB 073 . 2023-12-27
MORE AT Google
Busy Italian restaurant booking advised, this is a statement in itself! Tasty food. Polite staff. Location in Whitchurch village, within Cardiff. They can diversify form couples to very large groups with the same polite manner. All good in my book.
dave h . 2023-12-23
MORE AT TripAdvisor
Fab place, food and atmosphere! Couldn't ask for more!
Suzanne Smart . 2023-12-18
MORE AT Google
Outstanding meal ,will definitely be back
Rob Wiltshire . 2023-12-17
MORE AT Google
Visited for a work lunch. Very impressed, food and service were wonderful. Will be returning soon
Rachel B . 2023-12-05
MORE AT Google
Great atmosphere and pretty busy when we arrived for our 5.30 o'clock booking. Some great Italian staples on the menu, both went for a calamari starter that was really good. My friend had pizza which was equally as good. Our food seemed to come very quickly even though they were busy. Would recommend!
Stuart Lewis . 2023-12-03
MORE AT Google
Ridiculously good pizza at stupidly affordable prices. As a bass player, this was THE place to go for my birthday, then onto the Earl Haig for an Arthur Brown concert.
stub mandrel . 2023-11-30
MORE AT Google
Outstanding!! I accidentally booked a table for the wrong night, they still made sure to seat us on a busy Friday night. The staff were amazing and the food was even better if possible. Solid 10/10 all round, highly recommend. Pizza and pasta so fresh and tasty and the mixed meats platter and meatballs amazing. Definitely return
Peter Rogers . 2023-11-17
MORE AT Google
Visited on a Friday evening in November. Great atmosphere and pretty busy when we arrived for our 8 o'clock booking. Some great Italian staples on the menu, both went for pasta dishes that were really good. Table next to us had pizza which looked equally as good. Our food seemed to come quicker than when we ordered our drinks but I think they were just busy. Would recommend!
Levi St John . 2023-11-07
MORE AT Google
Was delivered early - but that's not a criticism. That worked out fine for me- just making people aware so they are in to collect the order when it's delivered
Mike . 2023-11-04
MORE AT Just Eat
We have been here and to the restaurant in Whitchurch and unfortunately won’t be returning to either venue again. Went with friends mid- week. The pizzas we had weren’t very nice the service was slow. They then added service charge on top for rubbish food and service. We won’t be back.
Nic2233 . 2023-11-03
MORE AT TripAdvisor
Asked for no cheese as allergies and they delivered as required so really pleased. Thank you
clare . 2023-11-03
MORE AT Just Eat
Loved the food as always, prices are quite high for an Italian and the acoustics in the room aren't great so it's very loud in there and depending who you're sat near it makes it hard to hear. Thats the only 2 reasons I didn't give 5 stars, would recommend and will go back.
Hannah Meredith-Smith . 2023-10-29
MORE AT Google
Really disappointing evening here, our table was by the door and bar area and we were surrounded by people collecting takeaways, had people walking past all evening. Pizza was ok, one of my toppings was missing and then they still added an automatic service charge to the bill! Won’t be rushing back!
Rhiannon Parry . 2023-10-15
MORE AT Google
Didn’t have a good experience, despite booking a table in the main restaurant area our table was in the bar area and we were surrounded by people collecting takeaways and had people constantly walking past us. Pizza was OK, one of the toppings was missing, and they added a service charge to the bill automatically even though there was only two of us.
Rhiannon P . 2023-10-14
MORE AT TripAdvisor
Best pasta I have ever tasted combined with enthusiastic, attentive table service, and friendly talks with a passionate staff. 10/10 recommend.
dramaface recordings . 2023-10-13
MORE AT Google
Turned up without a booking and they still managed to fit us in. We've eaten there and had deliveries before and have never been disappointed. The pizzas on this visit were just perfect.
Nigel H . 2023-10-06
MORE AT TripAdvisor
Lovely Monday night in Villaggio great food and music
marguerite edmunds . 2023-10-04
MORE AT Google
Delivered early and piping hot. Very tasty. Usually go with Modo but they’ve stopped doing Cheeky Tuesday. Just as good though.
Nik . 2023-10-03
MORE AT Just Eat
What a very good night with the family excellent food and excellent friendly service! Highly recommended we will definitely going back and making regular visits! The atmosphere was very good and nothing was a problem for the friendly staff. Very good price as well! KERP THE GOOD WORK UP GUYS!!
Matthew T . 2023-09-30
MORE AT TripAdvisor
Food and service top 2.50 for a can of coke !!!
Christopher Davies . 2023-09-30
MORE AT Google
I am ashamed to say this, I have lived in Whitchurch for 61 years, and last Saturday was the first time I went there. It did it disappoint. The food was great as, too, was the atmosphere. The staff all worked hard, thank you!
Steve Nicholas . 2023-09-25
MORE AT Google
Another great meal at this place. Friend and I went for the lasagne and the Penne al Pollo and a cheeky cheesy garlic bread. Beautiful food and very filling too. I've never had a bad meal from this place and I'm glad cardiff has a restaurant like this.
Michael Metcalfe . 2023-09-24
MORE AT Google
Visited on a Friday afternoon. Staff were attentive, efficient and friendly. The food.The ambience. The service. All impeccable! Will definitely return and highly recommend
Natalie Perrett . 2023-09-23
MORE AT Google
Marcello and his team delivered a huge takeaway order of over 30 pizzas. Fantastic service going over and above to supply everything including cutlery. Pizzas were delicious! Huge thanks!
Jo Scorer . 2023-09-04
MORE AT Google
Had a lovely lunch ,food was very good and service excellent . Will be going back
lynne hughes . 2023-08-29
MORE AT Google
Perfect order ! Consistency in food quality, and taste. Perfect!!!!
Philip . 2023-08-28
MORE AT Just Eat
Fantastic place to eat, very reasonable prices for great food
Stuart Patten . 2023-08-23
MORE AT Google
We had a great evening here, the food was beautiful and the staff were lovely and welcoming. The atmosphere was relaxing and the limoncello cocktail was delicious. Looking forward to a return visit soon.
Richard Garbett . 2023-08-14
MORE AT Google
First time here, nice place, friendly staff and great food. Will definitely be back.
Christopher Thomas . 2023-08-13
MORE AT Google
Friendly staff. Long waits when busy
Angelo Gauci . 2023-08-12
MORE AT Google
Went here in a group in July. Staff were friendly but the venue was cramped had to get up from seat when anyone from next table wanted to pass while l was eating my meal . Not really impressed with food l ordered a chicken dish which was supposed to be in a creamy sauce but l found it very dry .probably would not recommend this place .
theresa hammond . 2023-07-31
MORE AT Google
Order ready for collection exactly when it stated, quick in and out and one of the best pizzas I’ve had for a while. Perfectly sized for two to share with a side and generously topped. Will definitely order again.
Jace . 2023-07-28
MORE AT Just Eat
We were on a three day beak in the Cardiff area and we discovered this wonderful restaurant on the Monday evening. We had a delicious meal which was tasty and very filling. The atmosphere was really lovely and the staff were friendly and attentive. We enjoyed ourselves so much we booked a table for the next evening. The restaurant is very popular and is often very busy so it's essential that you book in advance. It's good value for money and an all round enjoyable experience.
G731AOvalerieh . 2023-07-25
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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195 Opinions
Our favourite place to eat! Food is always delicious. Service is perfect. A hidden gem. Great family run place. Always need to book in advance as it’s always busy!
2594 Opinions
The food in this restaurant is very reasonable, however a very serious training must be in place with their staff, I believe it was the manager that dealt with my table and was adressing me as if I was one of his staff and not a customer, manners are essential in hospitality.
2143 Opinions
Ordered a cake for my daughter’s first birthday party. Drove an hour each way to collect the cake, got it home stored in a cool dry place. Checked it to find the cake all slumped down, characters sliding off and all wrinkled. Contacted the shop was told to phone back in the morning. The following morning (the day of my daughter’s birthday party) spoke with someone on the phone and was told they’d make me a new one. Again drove an hour each way to collect the new cake, which meant I had to delay the time of the birthday party at short notice. The staff were not very apologetic. I asked if I could get a discount on the cake for the inconvenience, and the time and petrol I’ve wasted travelling back and forth and the fact I had to change the time of the party and inconvenience family and friends - was told no and given a pack of 2 candles, and that I’d have 20% off next time, not that I’d return again after this. Shocking customer service and poor attention to detail. Never again, ruined my daughter’s special day.