Shezan Catering in Redbridge

I have observed that the staff member known as ‘the Big Face Guy’ lacks basic courtesy when interacting with customers and other humans. It is quite frustrating that, while one is still considering their order, he abruptly instructs customers to proceed inside for payment. I have never encountered such behavior at a catering or Restaurant establishment in all of England. This experience is quite unsettling, and I believe that if employees conduct themselves in this manner, they should reconsider their suitability for this business..

I only wish when you make my samosa chat , do not touch with bare hands and try to squish my samosa for samosa chat ! You’re using tong but why you had to squish my samosa with your hand , which you’re touching everywhere , your nails are dirty! Throwing sauce on samosa chat , while you can put nicely and shouldn’t be made your hand and my chat dirty , you put me off , last time I raised this issue and so many people at shop were agree with me , but today again you did the same thing , STOP TOUCHING FOOD WITH DIRTY HANDS , use tong and fresh gloves , Not glove which you wearing since morning and touching with that glove everywhere, and start making food ! Please when you’re at food station use fresh gloves for customers and make there food with proper hygiene, awful experience! No doubt we like your samosa chat , but please do not put us off. Thanks , I hope your boss will look into this and kindly please bring hygiene up to standards

I usually get boneless chicken Karahi or Karahi gosht always on point& not too spicy, in the winter he does ginger chicken which is really good. Owner is a good guy & very helpful

Can’t believe haven’t been here before. The fish was to die for!! Naan super fresh. Service we received was excellent! Recommend 100% and will be back again

The food is alright but the staff atmosphere is disgusting

This is the worst restaurant in London. One of the staff, a man with a larger build big face, is incredibly rude and lacks basic manners when speaking to customers. As soon as you approach to place your order, he rushes you, not even giving you time to think about what to order next. He loudly tells you to go and pay inside the shop at the counter. This is no way to treat people. While it’s understandable that they may have had issues in the past with customers not paying, that doesn’t justify treating every customer like they’re going to do the same. All the staff seem trained to speak rudely to customers. I have explained this to Restaurant owner multiple times about staff rudeness but they seem not to bothered Shezan Catering has a strict CAHS-ONLY payment policy. Although they have a CARD payment system, it seems like they prefer CASH PAYMENT to avoid reporting their earnings to HMRC, which is fine, but they seriously need to change their behaviour. They should allow customers time to consider their order and speak respectfully.

Such a worst experiece ever . In the name of mandi they give spicy biryani and the chicken bonless was served in a plate were inasked for bonless karahi. Environment is not good for family.

Their food is amazing, everything tastes so good. I going to this restaurant from last 15 years. Their pilau, chikar cholay and special lamb mandi is awesome. Also kheer is very tasty thick and creamy. Prices are very reasonable as compared to other restaurants. The only drawback I can think of is that they don’t want you to pay by card but they do accept from £10 onwards.

DONT GO TO THIS PLACE PLEASE Over charging , over clever .

Customer service is very bad old man don’t know how to speak customer treating like getting free food very bad and rode customers service fully disappointed

Fresh hot naan with chicken curry/salan was awesome 🤩

Always my go to boneless chicken. So flavoursome and tender. Never

Simply one of the best tasting Chickpeas Curry I’ve ever tasted, can’t recommend enough how amazing it is. I buy it every single week.

Pathetic food i had vomiting after consuming council should must check their cooking standards and the worst service even Cashier was saying in a rude way when I paid by card that people are trying to be smart thats why showing cards to pay ..

I don’t know how shezan has less stars. Their food is top class, amazing so delicious. The guy who sells kababs and fish pakora in front of the store is amazing. His food is just top rated to me. I’ve had firmi from inside and that’s the best I’ve had , so cheap and tasty.

They should improve their customer service. On one of my previous visits, I used a card payment, but the week after, they refused to take the card payment when I came to collect my order. The owner said the machine was not charged when I pushed for it, as I don't usually keep cash. He very reluctantly put the machine on the charger. After about 5 mins, when I asked how long it would take, he responded in Urdu disrespectfully: "Parhe likhe bande ho, pata ho ga kitni dair lage gi (You look like an educated person, you should know how long it takes to charge the machine). I don't like merchants who don't accept card payments in this age and day. Maybe they want to hide their sales to dodge the taxman, or I don't know.

DO NOT COME TO THIS SHOP!!! The behaviour of the employee (an old man around his 50s) at the front side of the shop was very ill mannered and tried trapping me in their disgusting business technique. I was first told that I could pay by card and was never informed by them that I could only pay by card if my bill was over £10 when my bill was actually under £10, and I was told to pay after I ate so I don’t have any option left but to buy more food to make my bill over £10. They lied to me, were very rude and started verbally abusing me about my ethnical background. I really hope some action is taken in improving customer service instead of deceiving customers, and I absolutely do not recommend anyone to visit this shop.

Keep away, non healthy and expensive food, they never care about the hygiene

Poor service order over uber eat nan was missing I called them they said we can't do anything call uber eat food was cold roast of the food taste horrible never going to order it again

Food is always fresh and at best reasonable price great experience and customer service

The food was cold, when I asked to get it heated they said I should just eat it and that it was cooked not too long ago. I asked if the kebab was lamb and he replied by shouting "LAMB!" a dozen times. The lamb kebab had no meat content, very little, mostly onion. Avoid. Nasty place to eat. No hygiene. The waiter was holding my roll with his bare hands.

Over priced fish don’t accept card only cash not recommended

Before, it was okay here but recently lost their standard.

Asked the front counter for yogurt in samosa chat , men lied ans said he did it. He is lucky I live far or I would have made his brain chat for sure.

Complete rip off. Over charged and not fresh food. Hygiene doesn't exist.

Avoid avoid avoid Overcharged us can’t fight it because we’re with guest once we calculate the food price we order through menu the bill supposed to come £30 but they charged us £46 I ask why it’s too much he’s told me we give you everything large even though I order everything medium scammers. Jab kam nahi Chal raha hy tu iske yeh matlab nahi ke ap scam karo

Found hair in food and when complained, we were brought back same plate, same food and wiped off surrounding but seen it.. We ordered small portions but we were billed bigger and lied that they gave us large portions.. Complete scam.. Avoiddddd

If you're gonna try their food then only the samosa and chaat are great but more importantly the service is so bad that you would think they are doing you a favour by taking your money and just for that I would not give them my business. Shop is filthy and the equipment clearly needs replacing.

Food is tasty but very unhygienic

The old, fat man in the glass partitioned counter outside is as insolent as he is filthy. I went there this evening and he totally ignored me and many other customers. He was more interested in have a ridiculously loud yelling competition with some people inside the eatery and totally ignored customers. He also used his bare hands to handle the cooked foods and bag them up - utterly unhygienic and not fit for employment. Other reviewers have also witnessed and highlighted the filthy nature of this man in the reviews below. I, therefore, left without eating anything. You should avoid this eatery if cleanliness and hygiene is important to you. Nasty.

Guy serving is very rude with attitude for absolutely no reason, they pick and chose who they let use the card machine in hopes of avoiding VAT, bro needs to learn some customer service. Far better options like Nagina. On a street with so much competition please be nice to your customers. In today’s day and age cash is barely carried, so just let people pay by card lol.

Great tasty desi food. I would only recommend getting a takeaway rather than sitting in. Customer service is good but could be improved.

food it’s very smelly probably days old don’t ever buy again from here. It’s rubbish

They save tax by not accepting cash payments. Absolutely third class attitude by the owners.

Avoid this restaurant. Mr Faisal(inside glass partition in the front) he put naswar( sniff) in his mouth thought his finger and without washing his hands he start making naan and touching the food item. Very unhygienic restaurant. Meet samosas mostly smelly and avoid halwa puri coz it was very thick and have burn oil taste. They always have card payment machine but hiding it coz not to pay tax.

Very disappointed with food specially papri chaat. There is no papri instead they add golgappa on it. Strange!!!!!!!!!!

Spent £10 on a piece of masala fish, overcooked, dry and not edible. I knew they fried it for too long and even asked whilst waiting. Will not be buying fish again however naans were fine.

Absolutely disappointing guy mixing ghee with his bare hands and a hairy hand, you can see rat dropping in the shop, the standard are worser than pakistan a disaster waiting to happen, im sure health inspection will have a heart attack looking at this shop

This restaurant always have hygiene issues hence if you told them about it they become offensive and rude staff. Used to go there but this time they are extremely rude and show some sort of attitude and serve the customers disrespectfully as they think they are in India or in Pakistan.

Had very bad experience food was not good and service also same. Food was unhealthy.

We were in London for our vacation and ended up there by chance. The service was very good and I don't need to start about the food. 10/10 would recommend to anyone!

Looks like they have replaced the rude guy in the front with a better behaved employee, customer service feels improved but taking only cash sounds avoiding the tax man. Food used to be better.

The shop doesn’t look that good, and the toilet condition is always bad. But the food is good. A bit cheaper than around places. Also not good for dine in with big group. Vibe is full desi. I enjoy going there. Chapli kabab, garlic naan, fish masala, lamb curry and channa chaat are my favourite ones there.

One of the greatest halal restaurants in London. very fast service and you can get your food in less then 5 mins if you dine. However the atmosphere isn't that comfortable though, In winter you need to eat your food while shivering.So is think taking away is better.They could also improve on their systems. Instead of accepting cash, they could also accept card.

If you go there, you’ll have a total feeling of eating in a traditional Pakistani restaurant a bit expensive but they have alot of options to Choose from.

Excellent taste of Pakistani food and tea with lot of options. Carry cash with you.

Food good , but Not good at dealing with customers

Bad customer service and food is old. Staff is very rude to customers

These guys are very rude and arrogant, they don’t even know how to talk to customers, that is the reason we have stopped going there anymore. Also never try their biryani and pulao, whenever we tried it tasted bad like if they’ve been there for a week.

Pathetic restaurant. Always cheat when buy naan bread. Always put burned or cold stone bread on the bottom. Avoid it

Great Authentic Pakistani restaurant, with a traditional and pure atmosphere.

very impressed! This was my first time trying out pakistani food, The staff was very accommodating and took great care of us! Highly recommend it! The fish pakora was the best ever!

had really bad experience their daily bhalay was seriously let down..literally had really bad abdominal cramps after eating there. Will give zero star no recommendation at all wasted £16

Food was very very spicy. Not value for money.. feel like eating chile dishes.. no flavour at all ..

Very Good restaurant for Desi peoples.

These people are so disrespectful they don’t know how to deal with a customer I been there and the person who was standing on the till was so rude and I ask him something and he blatantly ignored me and other person came and I told him so he start swearing at me and keep on yelling and then we didn’t eat there and left. Pls do not go to that restaurant the people are so unprofessional and disrespectful and we are customers and we pay for the food who wants to go this kind of restaurant they have no respect. I don’t recommend this restaurant you pay more but have a respect not like these people who doesn’t even know how to talk.

Absolutely fantastic food and service- the staff made the experience unforgettable. Thanks irfan and Rodney

Loved the staff and the food affordable and convenient! Open late too so perfect for after work. Taste of home

Best samosa chaat you’ll find in Ilford!! So banging and I recently tried their noodles are they were also 10/10 Thank you Abu!

Food so tasty , you would want to visit again

The fish pakora is really very tasty.i want to come again

Bad behaviour with customers, specially outside samosa man, called mamu. He didn't manners with customers.

Had the Samosa chaat, tasted really bland. Place looked very unhygienic too.

Not worth wasting your valuable time and money.

FIRSTLY : Food is NOT FRESH. They buy food from catering companies and serve after warming up in the microwave. Nothing is actually cooked fresh exept except for the Naan bread. All food is either pre-cooked or half-cooked before being brought to the shop. HYGIENE : VERY POOR! The toilet is messy, the staff clothes sometimes stink. The staff sometimes handle food with hands. CUSTOMER SERVICE : staff is often very invasive in the name of friendliness. I personally had an experience that the staff member was starring at me and actually lost in his own world, which was upsetting and off-putting. CASH ONLY!!! you are in for a surprise if you order your food and realise you don't have cash with you. You got to walk a while to get to a cash point and then when you return. You might find that your food had been sold off because think you wouldn't return.

Food was ok but service was horrible.Staff were rude and aggressive. Tried to serve customer cold nans when he complained all staff ganged up on him. I was disgusted and horrified by the experience. I won’t be going there again.

Initially, the customer service was impeccable with caring staff with a positive can do attitude towards customers. We were treated with utmost respect care and a positive attitude which made the atmosphere a comfortable place to be in. Regarding the food, it was simply amazing with a unique taste not in comparison to other shops. The person at the serving place was a young man who made us feel extremely comfortable and as a matter of fact we formed a friendship with him! It was a delight visiting shezan catering. -kanwal.

That bulky man who serves on samosa chaat and kebabs outside space is ridiculously rude 😒, and really poor customer services, serves the people he likes first and if you ask to go through the queue he says , " I'm doing whatever I'm feeling easy with" doesn't show any respect for anyone.really disappointed.

We always enjoy eating food from here . I bring my bother in law here today for lunch he totally enjoys the steam chicken, fish and chapli kabab.

Top Pakistani street food at a Very good price Famous for fried fish I luv their samosa chaat £2.50, dehi bharay £2.50, papri chaat £2.50. Seating available but not Ideal for big group

I went today morning for had a chnnaa chat but there was a person who was on their staff I don't know his name who was serving chart samosa (clean shave bulky body, small grey and black hairs ) I asked some questions about chaana chat because I went there first time for chat. he said don't ask me question , I don't serve those people who ask questions. Very disappointed customer service.

Awesome and hygienic food for sure, it’s more of home like food. The best pocket friendly restaurant for fresh and tasty food. Highly recommend

Kebabl roll are lovely from large juicy sheek kebabs, naans are on the smaller side though. Chicken tikka was a charred nicely and flavorful.

Indians can't eat here. Food was not good. Biryani was worst.

Fried food is nice and all the cheats too but their curries are not that good. In breakfast deal on pooris are nice chana salan taste disgusting.

The tastiest food on Ilford lane. Just not the best setting. You want full flavour, for a fraction of the price? Then eat here. Family of 8 fed for £30. 2 large salan (chili chicken and lamb korma), 1 yogurt pulki, and 10 naan. Not too spicy kids ate it fine. Cash only place. No cash point nearby.

I had breakfast here today: Halwa, Chana & Puri portion: I was given 4 tablespoons of Chana made from the ready made Chana in tins, in a watery sauce with Haldi in it. It tasted awful ! The Halwa portion was just 3 tablespoons and the consistency was very thin. There was no achar (pickle) served and when you asked for it, they gave me thick sliced onions dipped in something red ! However, the Puri's were great. Hygiene very poor: Toilet and sink was super dirty and purple bin looks like it hasn't been cleaned for years - I wouldn't be surprised if you caught MRSA from here. Astaghfirullah.

£6 biryani with rotten smell. Disgusting

Discusting. Is it for real?really sub standered packaging.

Love this place, the decor is basic but the pre cooked curry's are fantastic and the cheapest you'll find in the area. The menu is not extensive but the service is very quick. The food we ordered was on our table within a few minutes. Only gripe is they don't accept cards and there isn't much seating if you're coming with a group.

Best Pakistan food in London . The vegetable and chicken samosa are amazing , good chicken biryani , naan and amazing fruit chaat .

Masala fish and samosa chat not better any where else than shezan caters. Just love it.

A small place on Ilford lane, not much seating but don't let that put you off. The food is very good. The staff are very quick at serving you, and seems nothing is a problem. We came all the way for shopping and cinema from Colchester. Definitely recommend this to be tried.

Love their naan! I always get my naan from here.

Not good service and the staff is rude. They will ask for an extra charge without any reason.

What an aweful experience being at this restaurant Poor service Dirty dressed staff with big shaved Total unhygienic Cold and non fresh chicken meat The toilet full of bad smell and mess No hot water to wash hands It seems the hotel is just serving targeted pando type of customer with no tastes and professional senses at all Please don’t waste your money time on these non hygiene places No recommended at all

Very homey feeling and finger licking food!

Good food but staff got an attitude problem

Good portions and flavours when I last went, but I’ve since heard that it can be a bit dodgy on the stomach so be careful I guess.

Superb value Pakistani cuisine. We had the fish, nihari and samosa chat. Perfect. Better than good restaurant in Lahore.

No services and had to clear table ourself. Food was also just okay.

The service was good but my naan’s came out very hard and rock solid . i’m furious!!!

Need some good management. Serving method is not convenient. No queue following. Cash only Payment. So inconvenient. There are not many cash points on Ilford lane or close by the restaurant.

Is soo bad to say I went to buy Alwapori from this Restaurant this morning bout they didn’t put the Pori in meal when I call hem he Pick the phone but they didn’t talk bad bad bad bad

One of the number Pakistani restaurants on the high street. Very authentic food. Reasonable prices. Hygiene rating 2 (rated by council Nov 2022), but if you can go past that its all good. Other reviews complaining about customer service are not far away from truth. Its not bad, but its peculiar in its own way. I think it just adds to the authenticity of the place. Overall if you can swallow your pride and not expect ego stroke you will have a good experience there. Food is amazing. Can get busy in the afternoon, also time when customer service starts to slide down, but they're doing their best. They also have chaat corner, how cool is that?!

This is pakistani restaurant but staff is not much cooperative as they are just dealing customer like people treat customers in Lahore on counter just using slang words and not showing any respect to the customer. Food taste was average, cleanliness is below the mark and not good for family seating.

Really nice food and respectfull staff. Takeway and eat in. Seating area is always lush and maintained decently. So far no let downs although with many competitors already on ilford lane I personally believe this shop is best regarding taste and price

Keep an eye 👁 on their pricing. They do not write ✍️ the order on paper and later try to take benefit of the doubt in charging few quids extra. They even serve wrong food to what you order. Good idea but they need to BEHAVE and run the DHABA with some professional service and hygiene,no one is ignorant nowadays.

Food quality is good. Taste of the food also good. Enjoy the food. Customer service is good. Recommended for desi food.

A nice place to get Pakistani Street food, they do a variety of items, alsk the fried fish is very nice, just lack a postive look could do with a good makeover