Shaffers Restaurant in Stoke-on-Trent

We have been waiting for our food for an extremely long time and when we call the shop, they don’t answer the phone or just lie to us saying they have sent the food. Very bad service will not be ordering again.

Terrible food, ordered a chicken tikka vindaloo with pilau rice. I would have been better off going Tesco (or any other supermarket) for a microwave vindaloo and uncle bens rice. The curry was bland, flavourless and not even hot, whilst the rice was just yellow boiled rice. Not impressed what so ever.

Good food. Service could be a lot better. It is difficult to get staff attention.

Terrible customer service Stood ready to give order for 5-8 minutes and was not acknowledged by anyone despite standing right at the counter. A group of customers come in and they get acknowledged immediately and they are asked for their order almost immediately. This is England not cheechawatni .. set up a order taking portion of the counter so its clear who has or hadnt ordered yet

We celebrated my husband's 80th birthday at Furama Palace. A huge thank you to all the staff for excellent food and service. A special thanks to the owner for being extremely attentive to our dietary needs, 16 persons in the party. I haven't really mentioned the food but it was delicious. Many thanks for making the evening so memorable.