Furama Palace in Stoke-on-Trent

Really poor quality food very disappointing

I used to love this place, especially for its all-you-can-eat menu with high-quality food and a welcoming staff. 2024 UPDATE: Unfortunately, my recent takeaway experience has completely changed my view. We spent £40, only to end up discarding the meal. The shredded chicken had a strange, almost expired taste, and everything seemed like it had been reheated rather than freshly prepared. Even the rice was undercooked and lacking in seasoning. This was disappointing because of how much I once enjoyed this restaurant. While this might not reflect the quality of their in-house dining, I’m hesitant to order from here again based on this experience.

Rang and asked what gluten free food they do. Staff so friendly and helpful and best Chinese food I’ve had!

Food was amazing, quick service and friendly staff.

Absolutely beautiful food. Opted for the all you can eat menu and it did not disappoint. There was 12 of us in total and the waiting on staff were fantastic and patient with us. Will 100% be returning.

My husband and I had a lovely takeaway last night, we have never ordered from here before so we thought we would take a chance. We had: Prawn toast, beef in black pepper sauce, Szechuan Special with egg fried rice and salt and pepper chips. We both really enjoyed it, delivery was about 40 minutes, and we will definitely order from here again.

After trialling many Chinese restaurants in the vicinity around stoke on Trent this has got to be the best. Every meal has been of good quality, sometimes a little too greasy but the majority has been great!

I would highly recommend this restaurant. We choose the all you can eat option. Not only is the food served up on hot plates but it's delicious tasting. The staff at Furama are warm and welcoming and will go out of their way in providing a great dining experience. The atmosphere and the interiors are smart and everywhere is spotlessly clean. . Thanks for a great evening.

Didn't enjoy tonight unfortunately salt and pepper food didn't taste as they were told shame 😕

The restaurant experience is very good however the takeaway service is terrible. Ive been waiting just over 1 hour for my food so I rang the restaurant to see what’s happening only to be told by a member of staff “ its just going in the kitchen it will be 30 minutes “ firstly she didn’t ask my name or address so how does she know it was going to be 30 minutes ?? When telling her my address I was told yes yes and she put the phone down . The staff need much better customer service training and taught better manners otherwise they will be losing my custom in the future

Wow, never felt so uncomfortable and rushed in my life. Booked a table for 8:00pm and was not seated until 8:35pm. Ordered our starters which come out at 9:00pm. To then be told the kitchen will be closing at 9:30pm. Basically if I wanted mains I would have to hurry up or miss out. Our starters were missing items which took up more of our limited time. Ordering extra drinks took far to long. If the service is behind by 35minutes why isn't the kitchen open for longer... also when we spoke to the staff about our situation it seemed like they did not care and it was not their problem. After all of this drama we still had to pay full price for a rushed all you can eat. I would no longer recommend or return to Furama Palace. Terrible terrible experience tonight

First time visiting here and I can honestly say the food was lovely and you get loads ( we had the set meal for 2 ), to the point we had some boxed to take home as we were we full . Definitely be booking again soon

Delicious meals and very good ambience! Not forgetting great service too!!

We haven't been for a while and while we booked a table we didn't expect it to be busy. However the place was full. We had the all you can eat buffet and all the food was really nice. The service was great too as all the staff serve you rather than having a number if tables each. It was really good in that respect.

Went with some friends visiting from Australia after being recommended by a family member so we were a little apprehensive but needn’t have worried we had the all you can eat and it really is all you can eat with the staff offering further food all the time, the only rule being once you have moved onto main you cannot go back to starters which is fair enough. We found this a great concept because the dishes are all cooked fresh and is a very high quality. Great staff lovely surroundings and a fair price five stars all around will definitely be back.

Such a lovely place, the service was quick and the staff were lovely always offering refreshments. The food was amazing from crispy won tons to golden brown salt and pepper chicken is to die for. Amazing place

absolutely fenominal place to eat , best food i’ve ever had , was fresh everytime , the customer service was also amazing and couldn’t fault one thing in this place.

The food is delicious and the staff are very nice and friendly

After leaving area return visit to furama whilst visiting family and wow did not leave disappointed.staff very professional restaurant spotlessly clean decided on all you can eat menu and wow super value for money food hot very very tasty and spoilt for choice in our opinion probably the best restaurant around and the owners super friendly and just want guests to enjoy there evening in there restaurant thanks for great evening.

Best Chinese in stoke on Trent. Cannot recommend enough, staff are great and service is quick. Definitely recommend the eat all you can menu.

The young staff weren't really that good ,lots of attitude towards customers. Not all of them, just the 2 younger girls. Food was nice . Do we have a damp problem on the floor in the ladies 🤔

Great food it was served nice and hot, service was fab, definitely will be going back

I am allergic to onions and MSG. All Chinese meals/restaurants have always left them out for me and they have never had a problem with it. This place said they wouldn't do it and that only the soup didn't have it in. It appears the food is not done fresh and already made up. The prawn crackers were tasteless and greasy. They didn't seem bothered about us, so we paid for the drinks and made us pay for the prawn crackers. The service was appalling. Will never go there again

Best Chinese food in stoke on Trent Lovely staff / careing also I will not go anywhere else bar this lovely establishment

Food is beautifully cooked and lots of flavour

Came in tonight for a family’s birthday. Everything was amazing from the food to the staff. Every single staff member that worked tonight could not do enough for us and were so accommodating. Thank you everyone!

Just been for a birthday meal for my partner and the food was outstanding. Very tasty and piping hot. The service was immaculate and they couldn't tend to us enough. Highly recommend and we will definitely be coming back. Thank you

First time we’ve been here tonight. Didnt book a table just did a walk in. They were very accommodating. The service was fantastic throughout the evening. Very friendly and helpful staff Food was unbelievable. We had lots of starters as we always do and nothing was too much trouble. When ever the plates were empty they kept coming over and asking if we wanted anything else. Will definitely be returning. Thank you for a fantastic evening with fantastic food and great customer service 👏👏

Great food, food is always hot and served quickly. Tastes great and staff are friendly. Good value for money, the all you can eat buffet is great this is cooked and brought to your table.

Wait 1 hr and 20 minutes for our order. Food came cold and hard, chips are dry coĺd and hard and over cooked and rice is cold and hard chicken balls are over cooked and hard! We are regulars who order take out often and come on to eat and bring friends we have always spoken highly about Furama, its usually great but its disgusting tonight and has really put us off our meal and was a waste of money even my 6 year old son didn't like the chips or chicken ball they were so hard and dry i can not explain. How you can let this leave the restaurant it beyond me. Poor standards tonight !! Unhappy customers

Faruma Palace is always my go to restaurant! Been here several times and it never disappoints! Staff are so lovely and friendly and the food is amazing. Best Chinese restaurant I’ve been to. 😊

Amazing food and very quick delivery service.

Come here for a works do last week, quality food and quality service. Very friendly staff always wanting to help out. I had been a few times before and will definitely go again!

Tasteless. Salt and pepper chips were completely flavourless, just chips and vegetables no seasoning at all. The chips themselves weren’t even good they were really hard and chewy. The tofu was awful, again no flavour. Delivery times are very long and food arrived cold. Wont be ordering from here again. Rubbish food for a high price. Not worth the money in the slightest.

was great. going down both food and service. missing items from delivery orders. averaging 1.5 hours for delivery on busier days. prices gone up a bit. avoid the salt n pepper chips. not even close to how they should be or even how they used to be here. shame as this was our favorite and the website ordering was good but now it's not always available and with the missing items in delivery, not really worth the risk. hopefully improves with time. we'll be trying other places

Rang twice regarding delivery taking almost 2 hours to arrive .Food is okay but definitely won't be using delivery service again

I cannot fault Hong and the team at all the food is amazing and the service excellent I look forward to coming back soon. It was very busy even mid week but nothing was too much trouble for the staff.

Fantastic food, piping hot and tasty, great attentive staff 👍👍👍👍

We’ve just been tonight and oh my goodness! We had the best time - so yum! Staff were so lovely as well - the young girl was so sweet. They worked so hard. £21.50 per person on weeknights for all you can eat.. such good value and quality. Special mention to duck pancakes, sweet and sour king prawn and everything salt and pepper. Drinks reasonably priced as well. Popular place on a Wednesday no wonder why! Thank you!

Been coming here for a few years and never been disappointed Hong has a brilliant team food is excellent never push you on to leave take time between courses so we eat far to much lovely atmosphere and nothings too much to ask for can't wait for our next visit thank you for everything you did for us on my birthday made it special thank you Hong and your friendly team see you soon x

You have to go can't say anything more than best chinsea food and I have had a lot of chinsea food in the past great service so helpful and the beer spot on and not that expensive so you have to try it

70th birthday meal for my sister,cant fault the all you can eat. We had a good range of appetisers then yuk sung and duck and pancakes, always our favourite. We had seconds, then only had small mains as we were all stuffed. The staff were all lovely going above and beyond, polite and service was fantastic. I took a birthday cake and they bought it out and sang happy birthday. We asked for little gaps inbetween causes, werent rushed. EXCELLENT, we will return

Came here on a Tuesday evening with some friends and had the all you can eat menu. The structure of the menu is great as you start off with soups and appetisers before moving onto mains. Just be aware once you’ve had enough appetisers you can’t order more when you start ordering your mains. The food was presented nicely and what I like is the portions. The staff here really care about waste and do pre warn if you are concerned about portion sizes. When you order the refillable drinks, the staff ensure you always have a drink too! If you are not full, take a look at the fridge full of desserts as you enter the restaurant! Overall I was very pleased with the experience and can’t wait to come back again!

We opted for the all you can eat menu. The food was very good however the service was particularly slow which interrupted the flow of the meal which was a real shame. The starters came quickly (delicious), and the order was taken for the main courses which arrived in good time however both the order taking and arrival of subsequent food took too long for this type of meal. Lovely young girl who worked there gave very good service for seating, drinks etc. overall good value and with quicker food service the experience would be excellent.

Everything was excellent, they kindly changed the booking time for us with no fuss, we ordered drinks and then the all you can eat., everything was fresh , hot and perfectly seasoned..

Been quite a few times and this week took 10 family members for a birthday. Every one praised the quality of food, the range of food and way it was served. It’s always been good but this week 10 people could not fault anything and just want to return asap.

Title: Average Experience with Potential for Improvement Rating: ⭐⭐⭐ My recent visit to Furma Palace Chinese Restaurant left me with mixed feelings. While the service was undoubtedly exceptional, with a special mention to the overworked waitress who managed to maintain a pleasant demeanor throughout, other aspects of the dining experience fell short. Upon entering, the ambiance was lackluster. The seating arrangement resembled more of a cafe setting, devoid of any table linen or decorative touches to enhance the atmosphere. The overall aesthetic felt somewhat uninspired, failing to create the inviting environment one would expect from a Chinese restaurant. Furthermore, the exterior of the establishment gave off the impression of a supermarket rather than a dining destination, which was somewhat off-putting. As for the food, it was passable. While there were no major complaints, there was also nothing particularly memorable or noteworthy about the dishes. They fell squarely into the realm of average, lacking the wow factor that sets apart exceptional Chinese cuisine. In conclusion, while Furma Palace Chinese Restaurant excels in service, there is definite room for improvement in terms of ambiance and culinary offerings. With some attention to enhancing the overall dining experience, this establishment has the potential to elevate itself to a higher standard.

Our favourite place to eat. The food is always delicious and the staff very friendly, kind and attentive. Definitely recommend!

Ordered takeaway to collect has was served by Lilly. She was really friendly and helpful, and also helped my daughter to pick some bubble tea! :) Thanks Lilly!

Nice meal in here, good service and set menu was great

Lily and Michael were amazing hosts, we came for a work do and everyone was amazing, accomodating and the food was great, despite how much mess we made and how loud we were.

Excellent fresh food so much better than a buffet Chinese it’s all you can eat an the quality is very good spite delay on one order but will forgive this staff good you need to book

Met with friendly staff who quickly took our drinks order, we were left to mooch over the menu, we decided on the all you can eat & were not disappointed.. starters arrived fresh hot & delicious - duck yuk sung squid.. moved onto mains which were just as good .. Would really recommend & will definitely be returning..

Been here a few times with no complaints. Tonight the customer service from one server in particular was appalling. A male wearing glasses was very rude when taking our order and seemed very miserable. We all felt very awkward and contemplated staying. The blonde lady however has always delivered great customer service and lived up to that on this occasion also.

Food was lovely and quick service was great until final clearing cuttelry slapped on table plates been put on top of one another sliding off all over the place nearly covered 2 of us and went over one of the party's phone food handled and thrown into a bowl on the table. Really let the evening down the table was a mess after moving plates due to waitress didn't really want to sit there and finish our drinks

Amazing food and fantastic service 👌*****

....from the reviews here, I guess it's better to eat at the restaurant, i got take away, I would say I was very disappointed, delayed delivery called the lady and got asked if she should cancel the order! Interesting response indeed! Food wasn't any better!

Came here many many years ago, it’s changed hands many times since. We gave it a try tonight and are very glad we did. Chose the all you can eat menu, the food was excellent and as advertised, it is all you can eat. Reasonably priced with a refillable soft drink and £4 for a very good pint. Attentive and fast service by knowledgeable, friendly staff. Great job 👏 and we will see you again soon.

Came here many many years ago, it’s changed hands many times since. We gave it a try tonight and are very glad we did. Chose the all you can eat menu, the food was excellent and as advertised, it is all you can eat. Reasonably priced with a refillable soft drink and £4 for a very good pint. Attentive and fast service by knowledgeable, friendly staff. Great job 👏 and we will see you again soon.

Lovely staff lovely food will be comin back

We visited for the first time as a half way point on a long drive home. This is most definitely worth a 40 min drive! We had the all you can eat and I thoroughly enjoyed the hot, fresh and delicious food, attentive service and clean environment. We have already said that we will be back and bringing our friends! It was about 25 each for the buffet and unlimited Pepsi.

Lovely hot food cooked to order... not your standard buffet. Plenty of choice. Friendly staff Would definitely recommend

Booked in for a early 6pm meal, on arrival was welcomed by the really friendly staff and taken to the table and opted for there all you can eat menu, which isn’t a buffet it is order off the menu, the food was superb, piping hot , fresh and very tasty, the food was delivered to the table it seemed within minutes and I felt the staff were very attentive but not overbearing. Overall this was a great experience. To top it all off I paid cash and left a reasonable tip for the great staff and I was driving back to the hotel where I was staying and someone called me to check that the tip I left was correct and made sure that 2 notes had not stuck together, it was correct but I was so impressed with there honesty. Will definitely be returning.

Ordered some salt and chilli pepper chips. They arrive in a wet and soggy box. Chips all soggy and no flavour. Such a shame as this was my regular for Chinese but won’t be returning. Disgusting and couldn’t eat 🤢

Disappointing take away meal, was hard to find any meat in the chowmein dishes, won't be using again.

Brilliant value - food was really nice and the severs were very helpful. We will definitely come back 😁. We were surprised it wasn't really busy tbh!

Great place for a Chinese, opted for the all you can eat menu and was very tasty

Fantastic place would definitely recommend to anyone Food out of this world fantastic atmosphere great customer service The takeaways are just as good *****

We had a fabulous meal here at around 7pm The staff were attentive and friendly Service was excellent The food is so so delicious The wheelchair user found it easy to get around the restaurnat as it is quite spacious and not cramped with excessive tables and chairs The food starters and mains were brought to us very fast The restaurant had nice decor and was well planned out The toilets were tidy and clean The wheelchair accessible toilet was clean and tidy. Highly recommended for wheelchair users, but, be aware, that the ramp outside the main door felt a bit dangerous to negoiate in a wheelchair

Service and food was superb. All freshly cooked. Car park very spacious. Highly recommend.

Enjoyable food reasonable price.

Really excellent crispy chilli beef and free prawn crackers on takeaway orders! Very happy

We went here as one of us had received a gift voucher We arrived around 7pm. We parked easily and entered the restaurant, immediately met by a friendly lady who showed us to a round table by the main door One of us uses a wheelchair and the table was fine for them to get close enough to the table due to a centre leg We all ordered the unlimited banquet The food starters came very fast and there was a lot of it. It was so tasty! We ordered the mains and again a very fast service! and it was just so delicious! We would 100% visit again! I was a bit cold at one stage maybe due to the air conditioning direct towards me off the front window , I was not too sure where the draught was coming from and it was only a minor problem. The restaurant was tastefully decorated The wheelchair accessible toilet was clean and tidy. Fantastic value for money and very very friendly with a very fast service! Highly recommended for abled and disabled persons I think that a cafe may have opened recently which is also open in the daytime

Have not been in but ordered a few times. The food is really nice and the delivery although it says 60 minutes, it always comes faster. So extra points for that.

Decided to return to this restaurant after reading the recent positive reviews as our previous visit here, approximately 4 -5 years ago was a bad experience with the appalling attitude of the previous manager, we had vowed to never return. Well, what can I say other than amazing food, staff and owner. On entering we were greeted by a pleasant young girl and to be honest every front of house staff and the owner/manager were friendly, helpful and pleasant, they really couldn’t do enough to make our visit more enjoyable. We chose to eat from the All You Can Eat menu, the choices were plentiful, the quality and taste exceptional, including the mains which previously we thought at best mediocre. On leaving I went over to speak to the owner to thank him for such a pleasant evening and what amazing staff he has. Well done all at Furama Palace for making our visit so enjoyable.

They don't deliver to our area but I will happily drive to collect their food it's amazing. Especially the orange chicken. Really nice.

Amazing food. Top quality. World class service too . we got there after the kitchen was closed, but the Kieth (?), guy behind the counter helped us out and tool order. Full 5*!

Lovely place. Staff were excellent. Starter was beautiful. Main was okay. Will try again.

First time visiting would highly recommend will be going again , very clean ,very friendly ,no rushing you to finish ,lovely staff, really cant say enough good things about it .

Top quality food. Great staff. Will go again.

Really nice meal last night, the staff were great and it was a lovely atmosphere. Great options on the menu. Really can’t fault it.

We love your Chinese however your so called sharer chicken box is a discrace for the price compared to other restaurants. The ‘box’ barely feeds one person let alone sharing, meaning that a number of sides or starters are needed, therefore making it much more expensive. Manager needs to consider either increasing the size or stop false advertising that this can be shared. Shall go to another Chinese in future. Lost custom

Very good food great service and value for money what else can I say 5⭐️ would highly recommend will return. ....... .....

To be honest, the food was really good and the decor was rather swish compared to what it used to be like but the service is poor… We did complain but because the food was good paid what was asked but didn’t leave a tip, the food was really nice if it wasn’t it would have been a 1 from 5, that said, if the service was better it would have a 4 out of 5

Lovely evening with friends. Delicious food, prompt service, good value for money. Staff very friendly. Been here a few times and always very enjoyable

First time there but it won't be the last what can I say food was lovely staff very polite and friendly just been back better than last time

Just had a meal today, outstanding on everything. So relaxing, no rushing, staff were so helpful. 5*

We went as a Family last Saturday Night The Buffet Menu was outstanding and incredible value. For Money First Class Service Fabulous Cuisine Nowhere Better in Stoke on Trent

Really nice place, quite pricey and appetisers were pretty standard but the mains were beautifully done

Food is amazing probably the best Chinese I've been too yet.

Lovely food, we went for the all you can eat option and had refillable drinks, great service staff were very friendly, will definitely be going back, the decor very modern and pretty, very enjoyable evening.

Lovely food, we went for the all you can eat option and had refillable drinks, great service staff were very friendly, will definitely be going back, the decor very modern and pretty, very enjoyable evening.

Love furama love the food the service can be a bit hit and miss what you order is not necessarily what gets brought to your table also last visited we were seated in the other side unfortunately the oblong tables do not work for sharing the food platters if you are in a big party sorry

Always guaranteed of good food and service

Delicious food and great service.

Customer service is excellent, exceeding my expectations,food is good, will be ordering again thankyou.

Lovely food, amazing staff would highly recommend the best Chinese in Stoke

Honest Review!! Basic food. Nothing special anymore! Definitely gone down bank. Delivery time is absolutely appalling. Prices are extortionate. Won't be returning.

Food excellent staff look after you. Service fast. Really enjoyed our meal.

Service was excellent and food was amazing 👌 thank you furama palace.