Seven Hotel in Southend-on-Sea

We have been to the restaurant of this hotel several times. The food has always been good as well as the service. My husband and I recently celebrated our birthdays here with family and we were all impressed

We booked this hotel last minute and it worked out just £15 per night more expensive than premier inn, so pleased with Seven Hotel. No problem with parking, 1st day we paid for parking out the front but moved car later that evening once a space became available in Hotel car park. Staff very friendly and helpful, nice ambience in restaurant with bi-folds open as weather glorious, roast dinner was delicious(saw people have the sharing roast dinner platter, this looked amazing!). We stayed in a "comfy double" room, was spacious, very clean, nice decor, fridge etc. The location was perfect, town centre few steps away, sea front & pier close but not that you hear the screams or see the bright lights, perfect distance for us.

Room was very nice , had a meal in the restaurant, staff friendly but food was expensive and not the best

Enjoyable / delicious meal. Not quite what it used to be. Service lacking, more attention to detail.

Visited 7 Hotel this afternoon for afternoon tea for my wife’s birthday present with son daughter son inlaw and grandson. Staff were very friendly a and polite. Service was great and food was very nice Will definitely be be going back for a meal

Don't recommend anything with this hotel. We had booking for Wednesday but day before there was a machete attack on the main Road (30.06.2024). Quote from Daily mail: "Dozens of park visitors were filmed fleeing the scene on foot in a desperate bid to escape the knife-wielding youths. A dispersal order is now in place in the area, including in locations such as Marine Parade, Pier Hill, High Street, Western Esplanade and both the city's train stations. The order is in place from 4.20pm on Tuesday and will remain until 8pm on Wednesday. " Essex police put a statement where they ask people not to go there as its dangerous, 8 people have been later arrested (possession of knifes/machetes and they found gun as well.) Anyway, we called the hotel as we had booking on Wednesday and wanted to cancel booking and get the refund as this situation is not normal, following police recommendations and not entering war-zone. However the hotel did decline this, completely ignored situation and statement from the Essex police-not to visit this place as Dispersal order is in place. In my eyes this hotel completely failed with the support. The decision of manager is completely against the Essex police advice and Show no remorse of good will. Therefore I do not recommend anything with this hotel. And one more thing.. they ask for extra deposit before entering the room, from this experience i had with my cancelation and refund I would 100% recommend customers staying there to do video-proof recording of the room before staying. As I would not be surprised if they would charge u for damage u did not do. Stay safe.

We had afternoon tea at The Seven Hotel for a hen party. We had a private room for 14 guests. 4 of us arrived early to set up, and found the waiters polishing glasses and perfecting the table arrangement. They helped set up the music which was played on their sound system. We started with fabulous cocktails. Once everyone had arrived, the waiter brought out the prosecco, followed by sandwiches, scones and cakes, then tea and coffee. We weren't rushed at all, and the waiters came back every now and then to see if we needed anything. We had a lovely time, and the staff were superb. Thank you Seven Hotel.

Went to Restaurant. Food was Good, service was good. Would go back. Abit expensive. But a lovely meal.

We come here for our wedding anniversary meal every year and it is usually wonderful but this year was very disappointing! A couple of issues resulting in us not staying for our meal and was not offered any apology. I am very sad because we always tell everyone about the Seven. We did go somewhere else for our meal which was lovely. Unfortunately we will not be returning to the Seven next year.

Food is first class. Could not fault the rooms and a great central location.

Not very impressed. Clean, tidy. Bedroom table lamp faulty, shower design so bad that the floor was a wet slippery mess every time shower was used. No dustbin nor bottled water in bedrooms. Noisy aircon and breakfast- plates were not garnished at all, food only okay and served with cool coffee all round. Close to theatre and centre but cannot say we can recommend

I just want to thank the restaurant staff for a wonderful lunch. I booked for 14 people for Sunday lunch and gave our order in advance. Everyone’s food arrived at the same time and individual requests were all met. The food was wonderful, absolutely no complaints from anyone. The service was first class, and every person we spoke to was friendly, polite and there for whatever we needed. All the staff were great but I need to mention, Fazel, Bira (apologies, sure I’m not spelling the names correctly) the cocktail maker and the wonderful chef with a fabulous smile. I can’t recommend this restaurant enough. Thank you 🙏

Had a couple of excellent Cocktails in the plush bar,Service was good and the hotel looks boutique.

A really lovely hotel. Beautiful moonlit view across the water and the staff were very friendly. I really enjoyed my chat with parikshith our waiter. We had to stay there on an emergency and we were a little late on bank holiday weekend, but they actually kept the restaurant open half an hour after stopping orders which I thoroughly appreciated. The food was superb, honestly the best meal I've had cooked for me in YEARS! the chips were amazing and the steak was cooked to perfection as far as I'm concerned. I found the staff to be pleasant and helpful throughout. Thankyou for having us seven.

Good view from our seafront room and no real complaints there. We weren’t provided water at our table for breakfast which isn’t much of an ask. I had to ask for some and was only given the option of “still or sparkling”. I said “still” and was given a bottle. I was charged £6 for a bottle of water at my breakfast table and a service charge on top of that! In an empty restaurant! That’s the first time I’ve ever been charged for both water and service at my breakfast table. The director of the hotel even had the cheek to raise his voice at me when I challenged him on the £6 bottle. Overall, a very poor service where I felt I wasn’t put first as a paying customer- learn some respect. I won’t be staying here again.

Just had dinner in the restaurant with friends. Exceptionally good service, food, atmosphere, and value. Well done, Seven staff!

Wonderful hotel, one of the best I have ever stayed. Everything was class. Beautiful place, beautiful location, sea view, everything inside is made with such a good taste. Can’t even find words good enough to describe the quality. 👌👌👌

Best Hotel in the area, room a bit small but OK for one night. Food perfect 100%

Great location and great service. We were kindly accommodated to move rooms as the pics can be misleading size wise. The young man on reception desk was exellent and nothing was too much trouble. The only downside was the shower had a used contact lens in it. The restaurant was good food but the restaurant service was disappointing.

I've used the hotel several times for work in the past year and my company use this for staff staying in Southend. When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it. How dare they, I never even touched the thing. I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.

Love this place. The staff are warm and friendly. The food is fantastic. The outdoor seating is amazing in the summer and winter Cocktails to die for!!!

Honestly, possibly the worst hotel experience me and my partner have ever had. We stayed for two nights, travelling from Derbyshire. I am currently suffering with a double Pulmonary embolism so I looked for the highest rated hotel where I can be the most comfortable to rest if I needed a break from going out. We paid £381.60 for the two nights and the hotel states luxury so I expected it to at least be clean and comfortable. After a nearly 4 hour car drive where I fell ill with the flu half way down, severe aches and high temperature so I was very uncomfortable for the stay as it was. Upon arriving, the car parking was awful, but the girl at reception kindly let us know we could park in the car park and move it over in the morning to avoid charges. As it was, she checked the cctv and saw a spot so we moved the car. The reception area is lovely and luxurious. I thought this would carry through. The room was well designed but run down. The shower was covered in limescale, dirt between the tiles, lamp shade cracked and had masking tape over it, the exterior walls were damp and the windows had mould which they covered with another window on top. The beds were hard and uncomfortable but it would do. At 10.30pm on the 12th of May, the same day as arrival, water started pouring then dripping from the smoke detector (?) We both went downstairs, at this point I was in a lot of pain and just wanted to sleep. We mentioned the issue and the man and he found another available room. This room was directly opposite the pub where it was very loud even with windows closed. But the worst part was- the room wasn't cleaned. Other than the bed being made, there was a towel on the floor by the door, a tissue across the room and the bathroom was a state. Soaps used, weird orange marks all over the toilet seat and sink. Hair on the bed. It's like the cleaners did half a job and gave up. My boyfriend went to reception by himself and kindly asked if there was another room. The man at reception apologised and found us an upgraded room. This room was about this size I expect a normal room to look like, the shower still had limescale, and the lamp hanging above the bed had one of the three strings holding it up broken from the lamp, being held by the electrical wire. We later watched through the door's peep hole one of the cleaners clearing out peoples alcohol from the room opposite us and downed the remains of what looked like champagne. No wonder the rooms aren't clean. It was an awful experience and should not be allowed to be named a 4 star hotel. I felt dirty staying in this place. It probably was luxury when it first opened but not anymore. Won't return and will be telling people to stay away. Only plus side was the reception staff being nice. They need new cleaners and to replace the things that are broken and outdated! Had no partial refunds or free drinks for the trouble, just a bigger dirty room.

Good and operational responsibility service is fabulous place for standard service